Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried calling the number you gave below on several occasions to reach anyone who could help on this account and have not had any success in getting any assistance. No response and/or no resolution in a 3 to 4 week period. (started around 27JUL23 and today is 22AUG23)When I call, the only thing that customer support can do is assign a case number and tell me someone will return the call to me in 24 to 48 hours. I was told that every single day that I called for 3 weeks. Of course, this was after the first time I called when they said my service would be restored in ***** hours which was supposed to be on 31JUL. They said my log-on name and password would be the same and if I could not log in to call in and let them know. At this point, I just need to know what do I need to do to get someone to return a call to me and to get the equipment scheduled for a removal from our vehicles. I was asking for re-activation but since I cannot seem to get that to happen, I believe a removal of the equipment is needed. Also, you mentioned an outstanding balance, can you tell me what that amount is and why? I should be able to view what the balance is and the reason for all charges. There is a dispute for charges and so far, no return call, email or response on that either. My experience has not been good from start to finish. I could list more but not enough space here to write it all. Here is what will fit: 1. When I started services, the salesperson told me that no matter how many devices I added to my fleet, that my service charges would not increase. He said I would pay the same amount ($66 per month). This proved to be false information. We were billed for each truck's device. (We paid $133 per month to have two devices on the system.) 2. When I started, the salesperson told me that I would get the 3 months free. No payment until after January. We started receiving bills in November before we had equipment installed.

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel our service with this company since 7/20/23. I have talked to 4 different people, been given 2 different case numbers and also emailed information to them. I have been told multiple times that I would receive a call back and have yet to do so. On 7/20 I called and spoke with *** and was given case ID# ********. I Called again on 7/26 and spoke with **** and was told they would call me back. I called again on 8/2 and spoke with ****** and was given a new case id # ********. Also spoke with ****** who said we would owe $1350.00 to get out of our contract. I told him that I had a confirmation email stating we were not under a contract and were a month-to-month customer. He as for that documentation and I sent it to him. I emailed ****** on 8/3 asking for an update and I have never received a call back. I hope you can help us get this resolved ASAP.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Verizon connect for fleet tracking. Constantly attempting fixing tech issues. Equipment never worked as shown in the initial demo. I requested to cancel contract in May 2022, first person could not send me a correct invoice for my records, and wanted me to take her word(Dec 2022). I declined that as a small business owner. After that I could not get in touch with her at all. A few months later a customer service associate got everything straightened and written out throughout email. I paid my portion I owed, but they are still trying to say I owe them more on top of the agreed amount. I have exhausted all options of who to contact through the company. They were not able to provide services described originally, and now refuse to completely cancel my account.

• Initial Complaint

  Date:08/07/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have canceled our account and fulfilled our contract terms with Verizon Connect, but they continue to bill us. We have reached out to them time after time, but no one will remove our credit card from their system. We have pleaded with Verizon Connect customer service to help us, but they still continue to run our credit card. I would like Verizon Connect to stop running my card, and refund the amount billed since our contract was terminated.

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested GPS services from Verizon Connect in September of 2022, the units were shipped out on 9/16/22 and after receiving the units I was told that I needed to cut wires in my vehicles in order to install them which I was not going to do because all my vehicles were brand new 2022 trucks. I contacted a customer service manager ******************* and he advised me that I would have to request cancellation via letter and emailed me the template. I returned the cancellation letter on 9/29/22 @ 9:29AM with acknowledgement of receipt from ****. On October 3rd I emailed **** again stating that I still had not heard from anyone on paperwork to return the equipment, he advised me to call the scheduling **** as they probably forgot. I then emailed **** again on October 7th letting him know that i had called teh number he gave me and spoken with 2 different people and was told that someone would call me back the following week, I let him know I did not want to be charged and he assured me that I would not be charged as the issue was not my fault. I then emailed him again on October 20th letting him know that I received a bill from Verizon and never got any response. I have been calling Verizon Connect customer service number since September of last year trying to resolve this and have not gotten anywhere, the only thing I am ever told is that they have opened a case and someone from another ****. will contact me within 24 to 48 hours which never happens as i am still waiting for these call backs almost 1 year later. My Verizon act is now in collection and I am not only being charged for services I never received but for the units that I returned to them. Here are the cases that were opened **Case Open Date: 09/29/2022 Subject: Account cancelation.**Case Open Date: 11/01/2022 Ticket Original Comment :**Case Open Date: 02/07/2023 Subject: needs to CANCEL account ASAP - has tried since Sep-2022 to cancel Subject: DISCONNECT **Case Open Date: 08/01/2023

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used this company for ELD. After receiving the device we never installed it due to using a different vehicle for work and it not working with that vehicle. I attempted to cancel our account and send the device back. I have tried for almost TWO years to get this company to cancel our account and stop billing us. They continued to bill us until I had my card that was on file changed. Then they continued to bill us. Charges were 40$ a month for two months then $1,174.66 the third month. I have called gotten confirmation numbers. Sent emails back and forth but never gotten anyone to finish the job. No one ever calls back or they stop sending emails. The customer service is horrible! I still can not get past getting a confirmation number that they are working on getting my account cancelled or corrected.

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a monthly subscription with Verizon Connect for tracking devices on my trucks.My monthly charge is $192.70 on 3/2/2023 I was charged $683.74 instead of the regular amount.I don't know what that large charge was for, I tried calling and emailing them several times but did not get any response from them. I'd like my money back asap please.My Company Name is Pestoff Exterminating My case id with ******************************************* for this claim is ******** Thank you

• Initial Complaint

  Date:07/22/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a relationship with this company, looking for a solution to a couple fleet truck issues my small business was running into. At the start, everything was good. The services seemed to work as they should. However, I soon realized that this service was far too robust that what we actually needed. We realized we were paying a heavy price for services that we were not using. I contacted Verizon Connect to ask about options of restructuring the service to better suite what we were doing, but was told that the systems are in place and there is not a lot of adjustment that can be made. I then stated that it was just too much money for the service, and asked to cancel. I was told that there would be an early termination fee if I canceled at that time, because we were still inside the 1 year contract. I understood all of this, and am definitely not trying to get anything for free. So, I told him I absolutely understand that. So rather than paying the money out to buy the contract out, I told him we would be happy to just run the contract out, then not start new service when it was time to renew. Since then, I have had no luck at all with anyone at the Verizon Connect team. I have had 3 different "Account managers" email me stating that i had to fill out there form, and email it back to them, formally stating that I wanted to discontinue service. I filled out the form and sent it back to each of the different "account managers". From there I get no more response. They are still charging me monthly for the service that I have not only not wanted for the last 2 1/2 years, but I don't even own any of the vehicles anymore! Absolutly HORRIBLE service.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales rep name ***************** introducing verizon eld product, i was interesting but i told her i am in the process of leasing onto a company so i wasnt sure if i needed it. She then told me she could still set it up and send it to me and give me a three month grace ****** so that way if i do not use it i can just return it back to verizon. I ask her if there is any charge she said no, all i need to do is just to call and they will send back the label for it to be returned. i told her okay. I did not use the product as i did get the leasing approve, so i called and return it, which it took them almost two months to send me that return label. When i got the label i call back verizon to inform them that i mail it off already and is there anything else to be done, the gentleman said no, they will close my account and everything is fine. now six months after everything closed i got this notice in the mail saying i owe verizon $5161.82, when i called that CME collection the gentleman ***** explaining to me that the bill is for cancellation i said what the h*** that cannot be possible, i told him i have to get verizon to find out whats going on. I been calling verizon since i got this notice and everytime they keep saying a manager will be calling, when i get upset they gave me this manager ***** said she is the one handling my file, i have been calling emailing her no reponse, i call back verizon rep they said okay, no one is assign to my file now, but they will escalated this issue. from june 6, 2023 i have been callng verizon to have this thing resolve but the run around is too much. So this is why i am reaching out to you. How can you get a product same way they sent it, is the same way they got it and now turn around billing someone so much money for something not used, is that fair, that thief and dishonest. Note ****** the lady that set up the account not replying to my email or answering her phone. Please i just need your help to get this resolve, thank you.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I attempted to enroll in connect services. Due to extremely poor customer service, never receiving my equipment I cancelled services within the first month. I never used Verizon connect and again I NEVER received equipment. I have full email documentation of each issue and proof that services were cancelled. I am still receiving daily harassing phone calls and billing statements that are being illegally charged on my behalf. I have an attorney and am prepared to take legal action, talk with media, and make it very publicly know the scam that is Verizon connect. I want ALL charged dropped, the account removed and to never be contacted by Verizon again.