Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 175 Customer Reviews
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Review frommarilyn i
Date: 01/07/2023
1 starI have had pivotal for 4 years but never had a claim. They raised my premium but for no reason. The person I talked to had a very thick accent and. Was from Asia. They said everything had increased in price, gas parts, etc. But nothing has increased for pivotal. They pay the same, so where is their reason. They are using inflation to pad their margins.
Oncourse Home Solutions
Date: 01/09/2023
Hi *******. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly. Thank you.Oncourse Home Solutions
Date: 01/12/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromAddie J
Date: 01/06/2023
5 starsNo problems, knowledgeable and quite courteous techs. All positive experiences!Oncourse Home Solutions
Date: 01/07/2023
Thanks for the feedback, *****!Review fromJohn S
Date: 01/06/2023
2 starsCant seem to get auto pay. I always have a balanceOncourse Home Solutions
Date: 01/07/2023
Hi ****. Please visit ** online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative about setting up auto pay. Thanks.Review fromMary M
Date: 01/04/2023
1 starCalled Pivotal when my furnace went out on Christmas Day. Amazingly was able to schedule a service window between 5 and 9 p.m. that night. Technician showed up before 5 when I was on my way home, didn't call my cell phone and instead called the land line, never left a message and never came back. Spent $750 on a private service and Pivotal won't reimburse or credit me any of the cost. Phone rep barely spoke English and hung up on me.Oncourse Home Solutions
Date: 01/05/2023
Hi ****. For assistance, please visit ** online at ****************************************** and click the "Click to Chat" tab during standard business hours to speak with a customer service representative. Thank you.Review fromCarolyn P
Date: 01/02/2023
5 starsNever had any problems. Techs were courteous and knowledgeable, which seems to be rare these days.Oncourse Home Solutions
Date: 01/03/2023
Thanks for the feedback, *******!Review fromING-SHIN C
Date: 12/31/2022
5 starsThe blower on my furnace stopped working on a Friday evening earlier this winter. Called and talked to an associate the next morning. He was professional and quite curteous, took the information, processed the claim, and notified the local conracting firm. Told me that the firm does not operate during the weekend, and it's best that I call the firm first thing Monday morning to sechedule an early appointment with the claim number.The firm sent a technician on Sunday morning, found the failure point (blower switch), replaced the part, verified the repair, and left us an invoice but told us not to make a payment until they close the claim with PHS. The invoice was honored as-is, and we didn't have to take any further action. Can't expect more.Oncourse Home Solutions
Date: 01/01/2023
Thanks for the feedback, *****. And thank you for being a loyal PHS customer.Review fromCedric P
Date: 12/31/2022
1 starMy furnace was not turning off, it kept blowing, so I called pivotal home. They sent a company out the next day, and when he was done my furnace didnt work at all. He told me that the mother board was fried and he had to order one. Two days later after sitting in the cold he comes back with the motherboard, that didnt work. He finally says that it couldnt be fixed and tried selling me another. It was working before he touched it. I call these guys to tell them what happened, so they send a different company. I explained to the new company what happened and they said that the previous guy destroyed it. Pivotal only gave me $400 towards a new furnace.Oncourse Home Solutions
Date: 12/31/2022
Hi ******. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly. Thank you.Oncourse Home Solutions
Date: 01/12/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromVirginia W
Date: 12/27/2022
1 starI called for a plumber and they gave me a referral for ppl who werent from my area so I called back to see if there was anyone in my area and was given a claim for someone from my area. The plumber came and we were told that we werent covered for the fixtures so he couldnt work on the toilets or bathtub meanwhile I wondered why the customer service person didnt tell us that.Lately each time Ive called the customer service ppl that answer these calls are English as a second language ppl and Ive had difficulty understanding them. So Im never sure if the correct information is understood. If he had told me it wasnt covered I would have used another alternative. Is ********** Solutions a foreign company?Oncourse Home Solutions
Date: 12/28/2022
Hi ********. I've shared your review with our account specialist team. Someone will be reaching out to you shortly. Thank you.Oncourse Home Solutions
Date: 01/12/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromRobert A
Date: 12/18/2022
4 starswas given the attention i thought was deserved for the service needed...Oncourse Home Solutions
Date: 12/20/2022
Thanks for the feedback, ******!Review fromSteven Z
Date: 12/17/2022
1 starI called your office, my furnace is a year old & not working properly. Im a cancer patient & I got no results talking to anyone. There is no reason I should have to wait until Monday night for a technician to arrive. I pay good money every month for my plan & what do I get in return but aggravation!Oncourse Home Solutions
Date: 12/19/2022
Hi ******. For assistance with any questions or concerns you may have, please visit ** online at https://www.yourhomesolutions.com and click the "Click to Chat" tab on the right side of the page to speak with a customer service representative during standard business hours. Thank you.
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