Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 191 Customer Reviews
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Review fromPeter C
Date: 08/30/2025
1 starI recently scheduled a service call based on my home not cooling down. A tech came out and determined both my a/c unit and furnace were deemed unrepairable or as he called it condemned. He told me to call **************** and tell the his findings and to give them his number so he could verify this so they could cash me out on both units. I did this and they said they would need to escalate this claim because I only said the house wasn't cooling down. I explained I am not an HVAC person and had no idea both units needed to be replaced. She put me on hold and reached out to the contractor and verified the info I gave her. I was told I would be notified in ***** hours about the claim. No call back. After only receiving a check for the a/c unit, I reached out again . I was told a second time they would have to escalate the claim. Again no call back. After I waited a reasonable amount of time I reached out again and cancelled my coverage. I explained the reason why. I have had the Consumers Appliance Plan( OnCourse) , for as long as I can remember probably ***** years. I feel they used a loophole to avoid cashing me out on the furnace. This is why I payed extra for this plan, paying almost $1100 a year, in the event this would ever happen. What a huge disappointment. I feel cheated to say the least.
Oncourse Home Solutions
Date: 09/02/2025
Dear *****,
We are truly sorry to hear about your recent experience with your HVAC system and getting information from our team to assist with you. This is certainly not the standard of service we aim to provide, and we sincerely apologize for the frustration this has caused.We would like to investigate this further and make things right. We will reach out to you within the next 24 hours so we can discuss your concerns in more detail.
Sincerely,
The Oncourse Home Solutions Team
Review fromJames A
Date: 08/24/2025
1 starImpossible to login to my account on their web page. Site just spins and spins and spins. I've tried numerous attempts from 3 different browsers over a period of 96 hours. Doesn't matter if its morning, noon, or night I can't get in.Oncourse Home Solutions
Date: 08/26/2025
Dear *****,
We are truly sorry to hear about your recent experience with logging into your online account. This is certainly not the standard of service we aim to provide, and we sincerely apologize for the frustration this has caused.
We would like to investigate this further and make things right. We will reach out to you within the next 24 hours so we can discuss your concerns in more detail.
Kind Regards,
The Oncourse Home Solutions TeamReview fromMary W
Date: 08/18/2025
2 starsSince pivotal became on course. My nightmares began first of all I had trouble logging in due to the fact I had to have 2 emails for different accounts which they did not inform me of that being that i was able to view both my accounts when I was with pivotal, second of all they were suppose to contact me within 48 hours in which was a Wednesday they did not. so I contacted them on Monday the fooling week then after I called and informed them that I did not want auto pay they put me on it anyway and they took a payment out when I already made payments to both accounts and it shows in my bank statement.Oncourse Home Solutions
Date: 08/20/2025
Dear ****,
We apologize for the confusion and frustration you experienced with your recent billing and automated payment, and we regret that our service fell short in this instance.
We will investigate this further and make things right. We will reach out to you within the next 24 hours so we can discuss your concerns in more detail.Kind regards,
The Oncourse teamReview fromMadeline M
Date: 08/07/2025
1 starOncourse Home Solutions is hands down one of the worst companies based on my experiences. I have filed several claims and for each claim the outcome and resolution is/was different.I have had to contact Oncourse Home Solutions on multiple occasions, months after I've submitted all required documents for my reimbursement, for every claim to inquire about the status. Recently, I had to contact the company's president for assistance. On June 6th, 2025, my microwave was deemed unrepairable by the technician Oncourse Home Solutions dispatched to my home. I submitted a claim and as of today, 8/07/2025 I have not received my reimbursement. I have made numerous attempts via phone and emails, but I have not received a response. Perhaps it's time to shop for another home warranty company.******** *****Oncourse Home Solutions
Date: 08/08/2025
Dear ********,
We are truly sorry to hear about your recent experience with your claim and reimbursement. This is certainly not the standard of service we aim to provide, and we sincerely apologize for the frustration this has caused.
We would like to investigate this further and make things right. We will reach out to you within the next 24 hours so we can discuss your concerns in more detail.
Sincerely,
The Oncourse Home Solutions teamReview fromJames W
Date: 07/19/2025
1 starI have been a customer of ********************** for over 2 years and have always paid my premiums on ******* Plan with Pivotal covered Laundry Room Repair and Heating/Cooling/Water Heater and Maintenance.I had a problem with my washing machine and, as per contract, I called for service. The service representative came out and inspected the washing machine. He told me that the repair would cost $600. The cost of repair was not a reasonable solution. I contacted Pivotal many times to open a file and request a rebate for the washing machine per Section 5.6 of the Contract. I contacted **************** several times. I was repeatedly told that I had to open a file even though this had been done. There was no cooperation from Pivotal to resolve the solution. Not a reputable company to contract with.Oncourse Home Solutions
Date: 07/22/2025
Hi *******,
We sincerely apologize for the inconveniences you have experienced. This information has been shared with our team to get in contact with you.
Thank you.
Review fromRichard O
Date: 06/30/2025
1 starI've been a customer for close to 20 years. I'm in the middle of a terrible experience with Oncourse, who I used to know as Pivotal Home solutions. In March of this year, we had a check up performed on both our air conditioner and furnace. This was done as part of a free service we got when we purchased our air conditioner last summer. We were told that our furnace, now ****************************************************************************************************************** some areas. We called Oncourse to start a claim process. Oncourse required one of their service providers to inspect it and come to the same conclusion before they would cover anything. We set up 3 appointments with the contractor they were sending - March 28th, April 4 & 10- NONE of which showed up called or texted to cancel. Each 3 hour windows. After the third they offered to use a different contractor but said it would add more time on to the process. It wasn't until the April 28th that their contractor showed - Thank you ***** heating/plumbing- and came to the same conclusion, it needed replaced. We bought a new Furnace shortly after using our well known contractor from the ********** area - ************************** Solutions. On May 29th we sent the completed reimbursement form as well as the receipt for the new furnace through the mail since they don't have an email address to communicate through. Its 2025 and they are still using Snail mail for correspondence!! I called Oncourse yesterday after not hearing anything all this time. I was told they rejected the request because they didn't receive it but they would open it back up when they get it. It was absolutely in with the request. Now I have to send it through the slow mail again. An email address sure would be quicker and would provide proof of what was sent. I wonder why they don't use email?Oncourse Home Solutions
Date: 07/22/2025
Hi *******,
We sincerely apologize for the inconveniences you have experienced. This information has been shared with our team to get in contact with you.
Thank you.Review fromROGER L
Date: 06/21/2025
1 starVERY UNPROFESSIONAL. KEPT CHANGING THE RULES AND THE EMPLOYEES ARE VERY RUDE AND UNPROFESSIONALOncourse Home Solutions
Date: 06/23/2025
Hi *****, thank you for your feedback. We sincerely apologize for your inconveniences and have shared this information with our team. In the meantime, you reach out to us at *************************************************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours. Thank you.Review fromBelle W
Date: 06/19/2025
2 starsThis is not the company I first did business with. That was ************************** I had a claim a year and a half ago on the water line to my house. I had to fight with them to get the plumber bill paid. It was a huge hassle. Now, I needed a sewer line replaced. I got an approval and sent them the paid receipt that they requested. After sending the paid receipt, they then asked for pictures, which was not requested before the work. In the meantime we have had torrential rains. So I took pictures which showed the work area flooded out. So I did hear anymore for a couple of weeks. The total was $12,372.00. I got a check in the mail for $6,000! I called and was told that they pay out $6,000 for reseeding the lawn. So I assume since since they saw the washed out area from the heavy rains, and that the plumber wasn't going to repair the lawn. The plumber did come back and back filled the work area. It has not been possible to reseed the lawn because it Has been raining heavily since then. So they haven't gotten back with me since I talked with them on Monday June 16, 2025. Also after the initial claim, my premium doubled!I need the BBB'S help in this matter. Thank you.Oncourse Home Solutions
Date: 06/23/2025
Hi Belle, thank you for your feedback. We sincerely apologize for your inconveniences and have shared this information with our team. In the meantime, you reach out to us at *************************************************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours. Thank you.Review fromA. L. A
Date: 06/13/2025
1 starThis company agrees to a monthly amount for a service plan and the doubles it, regularly. When questioned, an elaborate, embroidered explanation is offered about how they are not responsible for their own billing. I had an agreed upon amount of $26.49 which they changed to $56.56 TWICE. This is not a reputable billing practice. Seeing the BBB rate them "A+" disparages the august reputation of the Better Business Bureau. I strongly advise you to take a more careful look at this company. Something really wrong is going on, there.Oncourse Home Solutions
Date: 06/23/2025
Hi A.L, thank you for your feedback. We sincerely apologize for your inconveniences and have shared this information with our team. In the meantime, you reach out to us at *************************************************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours. Thank you.Review fromImogene M
Date: 06/10/2025
2 starsIn November 2024 'serviceman from Pivotal Solutions came to service my furnace. *** me that the "inducer' was failing and that the part was no longer available because of the furnace's age. (20+) years. He deemed it irreparable and He sold me a new furnace which was installed quicky. My problem with them is this: I need an explanation from the serviceman as to exactly why he deemed my furnace irreparable to complete a reimbursement claim through my homeowner's policy and I cannot get it. I have been calling them for three weeks now. No response; My homeowner's claim adjuster has called them herself, but she got no response from them. I have written two letters to them requesting a statement stating why they could not fix my old furnace, but I have not received any response from them. It makes me wonder if my old furnace was really irreparable, and the Pivotal people just took advantage of me considering that I am an elderly woman living alone.Oncourse Home Solutions
Date: 06/17/2025
Hi *******, thank you for your feedback. We sincerely apologize for your inconveniences and have shared this information with our team. In the meantime, you reach out to us at *************************************************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours. Thank you.
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