Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 175 Customer Reviews
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Review fromFern B
Date: 03/31/2023
5 stars*************** no hassle, would highly recommend. Good honest company
Oncourse Home Solutions
Date: 04/01/2023
Thanks for the feedback, *****Review fromDale A
Date: 03/28/2023
1 starGetting through the phone prompts to speak with someone is tedious. When you get through to customer service frequently results with too much time on hold as they have to call another department to get answers or schedule a service call. They don't have enough techs in the field resulting on scheduling service 2 or months in advance. They don't follow through on requested contract changes resulting in the need for more long calls to customer service. Some customer service reps have argued with me instead of listening to understand the issue I was calling about.Oncourse Home Solutions
Date: 03/30/2023
Hi ****. I've shared your review and contact information with our account specialist group. Someone will be reaching out to you soon. Thank you.Oncourse Home Solutions
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromSandy C
Date: 03/07/2023
5 starsI have had to use their services and was very pleased with the prompt response. They did a great job and was very satisfied with them.Oncourse Home Solutions
Date: 03/08/2023
Thanks for the feedback, *****!Review fromWILLIAM K
Date: 03/06/2023
5 starsThe guy who installed my furnace on 2/04/2023 in ******* on ****** St.Well he had did a great job on installing my brand new Carrier furnace and it works just great for my family ******************************Oncourse Home Solutions
Date: 03/08/2023
Thanks for the feedback, *******!Review fromray m
Date: 03/06/2023
5 starsGreat service providers, very satisfied with customer service.I highly recommend.Oncourse Home Solutions
Date: 03/07/2023
Thanks for the feedback, ***!Review fromDanita G
Date: 03/06/2023
5 starsPivotal Home Solutions was a life-saver! I had a serious sewer back-up issue that they fixed. It was thousands of dollars and all I paid for was the village work permit. I am telling everyone that it was so worth the few dollars a month to get this coverage. You never know when something is going to go wrong.Oncourse Home Solutions
Date: 03/07/2023
Thanks for the feedback, ******! And thanks for being a loyal PHS customer.Review fromSankar P
Date: 03/06/2023
4 starsI called Pivotal to repair heating unit. ******* center responded promptly and assigned a local service company. After 2 hours I called the assigned local service provider, they refused to provide service that day. So, called Pivotal back, they located another company and helped to fix my unit.Oncourse Home Solutions
Date: 03/07/2023
Thanks for the feedback, ******.Review fromMichael L
Date: 03/06/2023
5 starsThe Pivotal Home Solutions technician who provided assistance was well versed in his trade, he was courteous, thoughtful and had great customer service skills. Nicely done!!Oncourse Home Solutions
Date: 03/07/2023
Thanks for the feedback, *******!Review fromDeborah C
Date: 03/03/2023
1 starDont care for them at all. Loved it when ***** headed their maintenance division. Just got my March bill with a double charge for the insurance. Even I called about it the person on the line said that he couldnt explain it but someone higher would be calling me in 24 hours to explain the double charge. Im still waiting. The business side of Pivotal is just plain awful. The maintenance people are okay. Its the business part of Pivotal that lacks professionalism. Also had to get a second opinion on the work to be done because at first they didnt want to do the work. I have been a paying customer for maintenance previously under Nicor for years. Pivotal is the problem.Oncourse Home Solutions
Date: 03/14/2023
Hi *******. For assistance with any questions or concerns you may have, please visit ** online at ********************************************** during standard business hours and click the "Click to Chat" tab on the right side of the page to speak with a customer service representative. Thank you.Review fromjoseph s
Date: 03/02/2023
1 starWe have had two instances when we needed service for our furnace. The first time our 96 year old parent resided with us. It took 3 days for one of their service providers to come out to us. The more recent time, we were told to find our own provider. You are better off finding a reliable local service provider rather than trying to work through this very difficult and unreliable service process. To top things off, when you cancel it is not effective until the end of their billing cycle so you pay for service you do not want.Oncourse Home Solutions
Date: 03/07/2023
Hi ******. For assistance with any questions or concerns you may have, please visit us online at ********************************************** during standard business hours to chat with a customer service representative. Click the "Click to Chat" tab to get started. Thank you.
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