Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 175 Customer Reviews
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Review fromMelanie R
Date: 05/20/2023
1 starI called in for a service that I pay monthly for and was rudely, refused that service due to a Sales Representative stating that they were updating the service on 5-20-23 @1-15pm. He was the most Rudest person. With. I form of care about the service I was asking him to provide or the job he was supposed to produce I believe ALL calls are recorded and really wish this call would be looked over and they would rethink his employment status.
Oncourse Home Solutions
Date: 05/22/2023
Hi *******. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 05/25/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromDominique C
Date: 05/10/2023
1 starI issued my claim last year in July turned my paperwork in in August. A manager there called me on 12/01 telling me I would receive my reimbursement within **** business after attempting to send the checks to two different addresses and never receiving them. It is now MAY of the following year and I still have no checks no direct deposit no answers nothing! I always received an email stating my claim was past 30 days when all I did was resubmit my direct deposit information since the checks were not coming to my address. This company is fraud! Called last Monday to speak with the manager that called and left me that voicemail wasnt able to speak with him and havent received a call back at all telling me whats going on. Its all a bunch of lies and no one is doing their due diligence because if they did I wouldve never received that email saying my account is past dude if the only issue has been me not receiving the checks I was already approved for!Oncourse Home Solutions
Date: 05/11/2023
Hi *********. A customer care representative will be reaching out to you shortly for assistance. Thanks.Oncourse Home Solutions
Date: 05/18/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromCheryl L
Date: 05/08/2023
1 starI have been paying for this service for years, first on our furnace the i put a new one in, pivotal did not install, I wanted to cancel the service and was told I couldn't. So I switched to the ** replacement. I bought the highest amount for to get **** towards a new **. Then I go to claim and they said it's only a **** reimbursement. Still waiting to hear from the guy they sent out. 2 months now. Very disappointed. May file small claims for the monies I paid in to it.Oncourse Home Solutions
Date: 05/09/2023
Hi ******. For assistance, please visit ** online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative regarding your reimbursement. Thank you.Review fromAnthony K
Date: 04/29/2023
5 starsGood service, although sometimes it's a wait for a service appointment. Fast reimbursement on unrepairable appliances. Good claim experience over the last 5 years: replaced air conditioner, hot water heater, dryer, and 2 washers.Oncourse Home Solutions
Date: 05/01/2023
Thanks for the feedback, *******.Review fromKaren B
Date: 04/28/2023
5 starsI love the service. I am happy that it takes not take long to get service.Oncourse Home Solutions
Date: 04/29/2023
Thanks for the feedback, *****!Review fromJacqueline P
Date: 04/04/2023
1 starMy household was left without a heat for 3 days because the last Pivotal technician to check the furnace said I need to purchase a whole new system for $ 700. Prior to this inspection, the heat was working. I called a third party to get a different opinion and sure enough the honest proposal was just to change a control board which will cost only $250.00 plus ****** for installation . Up to this day of writing this review, the furnace is working very well since a month ago. So, this is what I get from paying ****** a month for Pivotal coverage? A dishonest company reflected by your employee? And the worst part is ** getting a claim reimbursement for out of network repair in 4 weeks. Got to leave this company.Oncourse Home Solutions
Date: 04/05/2023
Hi **********. For assistance, please visit us online at ********************************************** and click the "Click to Chat" tab during standard business hours to speak with a customer service representative. Thank you.Review frommaureen c
Date: 04/01/2023
4 starsThey respond to call- they come when they say they will . Quick , efficient, professional serviceOncourse Home Solutions
Date: 04/03/2023
Thanks for the feedback, *******!Review fromGeorge B
Date: 04/01/2023
5 starsI had a very rewarding experience in the replacement of our furnace. Not only were they professional but we received a new furnace the very next day. They gave outstanding customer service.Oncourse Home Solutions
Date: 04/03/2023
Thanks for the feedback, ******! And thank you for being a loyal PHS customer.Review fromDotty O
Date: 04/01/2023
5 starsWe needed their service and the technician was excellent. He found the problem right away, explained everything and we have been very pleased with the repair. On the other hand, the customer service was horrible. We were calling a foreign country and speaking to someone with broken english and it resulted in additional calls because he wanted to know about our refrigerator not our furnace and called a company that doesn't work on gas furnaces. 5 stars for the service!Oncourse Home Solutions
Date: 04/04/2023
Thanks for the feedback, *****.Review fromJack W
Date: 03/31/2023
5 starsExcellent work by excellent people. Always polite and understanding. They do what they can to help.Oncourse Home Solutions
Date: 04/01/2023
Thanks for the feedback, ****!
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