Complaints

This profile includes complaints for H & R Accounts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  H & R Accounts, Inc.

  5320 22nd Ave Moline, IL 61265

  
• 

  H & R Accounts, Inc.

  4625 6th St SW Unit 2 Cedar Rapids, IA 52404-4445

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying a supposed bill for months now. I have requested information on my billing and balance information to no avail. I am beginning to wonder if this is a scam. I want documents of payment information and balance sent to me. Trying to reach out to this company for months and all attempts are ignored.

  

  Business Response

  Date: 07/27/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on 7/21/23.  A manager from H&R recently spoke with the consumer and addressed the consumers concerns. If the consumer has any questions regarding the account, we request they call collection manager ***************** at ************** to discuss the matter.

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with H & R accounts. I dont not have a contract with H & R accounts. They did not provide me with a contract as requested.

  

  Business Response

  Date: 08/10/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on July 16, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of one account listed under the consumers name. The consumers account was listed with our office on January 11, 2021, for services rendered by a medical service provider on or about October 29, 2020. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The account has been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20330370
  
  I am rejecting this response because:
  There is no prove showing color IDENTITY to verify or identify this information . 
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/15/2023

  H&R Accounts ("H&R")acknowledges receipt of the consumer's rebuttal for Better Business Bureau Complaint ID #********. The findings of our original investigation were previously communicated along with the actions taken in response. H&R has no further information to provide and as such limits its response to what has already been submitted

• Initial Complaint

  Date:06/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for the debt with H & R Accounts *** I don't have a contract with H&R Accounts ***. They didn't provide me with original contract as I requested.

  

  Business Response

  Date: 06/29/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on June 21, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of one account listed under the consumers name. The consumers account was listed with our office on February 24, 2022, for services rendered by a medical service provider on or about October 21, 2019. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. This complaint is the first communication H&R has received from the consumer regarding the account. H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The account has been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was let go on march 29 of this year following a month in the hospital for a life threatening infection. t was necessary to do a skin graft to replace infected skin on my throat.I was able to acquire temporary work but that has run out. I contacted the above named party, H&R collections, and informed them of my situation. I am still unemployed. I had hoped to resolve problems with my former employer but that is still unresolved. H&R has again sent a letter of intent. I have no cash. I wish this incident had never occurred. I want them to stay off my back till i can get back to work.

  

  Business Response

  Date: 06/19/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on June 19, 2023. Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of multiple accounts that match Mr. ***** name and demographics. The consumers desired resolution is that H&R cease and desist all communication with him. H&R has placed the consumers accounts in a protected status that will disallow future communication with him regarding accounts currently listed with H&R. Should the consumer have any questions, they can contact collection manager ***************** at ************.

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Jackson County Regional Health Center. I do not have a contract with H & R ACCOUNTS **** they did not provide me with the original contract as requested.

  

  Business Response

  Date: 06/27/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on June 15, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account listed under the consumers name. The consumers account was listed with our office on January 24, 2018, for services rendered by a medical service provider on or about October 8, 2017. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. The account has been marked disputed and H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The consumer did not provide a full address in their complaint. If the consumer would like the results of our verification mailed to them, please provide a current mailing address. Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago, I received a bill from H&R Accounts. I paid the bill. A few months later I received ANOTHER bill - which had an incorrect amount on it. (I initially thought the first bill included ALL of the money owed - apparently I was wrong). I disputed the bill. They continued to send the bill WITHOUT ANY verification of the amount. I continued to dispute the bill each time it was sent to me. They called me - I told them the amount was wrong. They CLAIMED they had verified it - and I asked for proof, because the amount was wrong. They threatened me with reporting this to the Credit Bureaus - I told them AGAIN - that the amount was wrong and I am disputing it. I filed a complaint with the Attorney General of ****. Magically, they got the correct amount. I received a notice with the correct amount - but no information on where to send payment, no website to pay. I thought a regular bill would finally come that I could pay. After waiting about a month - I finally called and got the website from the voicemail. I tried to go online and pay the bill. The system would not let **** called on Monday 5/1/23 - and paid the bill over the phone. I asked the person I talked with why I couldn't pay it online? He said because it showed that its status was: IN DISPUTE.So... I pay the bill - IN FULL - and TODAY (5/3/23) - I received an email telling me a MAJOR DEROGATORY REMARK is on my Credit Report. I've called today at various times and have been waiting for a call back from a Supervisor for over FIVE HOURS. If they wanted my money - they would be calling me back IMMEDIATELY. THEY ARE BULLIES

  

  Business Response

  Date: 05/04/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on 5/3/23.  A manager from H&R recently spoke with the consumer and addressed the consumers concerns. If the consumer has any questions regarding the account, we request they call collection manager ***************** at ************** to discuss the matter.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11th 2011 I had an mri of my leg that was completed and this was paid and Payment was confirmed in a conference call with ***************************** of H and R accounts out of ****** ********. Despite this being confirmed in a conference call I continue to receive contact and request to pay this erroneous bill that was settled and double billed.

  

  Business Response

  Date: 03/08/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on February 24, 2023. Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one (1) account listed in the consumers name, which was placed with H&R on October 10, 2022, by H&Rs client. Upon placement, H&R mailed an initial notice to the consumer which contained required FDCPA validation notice elements. The notice was mailed to the same address the consumer listed as his address in this complaint, and the notice was not returned to H&R as mail return or undelivered. During a conference call between H&R, the consumer, and H&Rs client on February 23, 2023,charges for the date of service were confirmed by the client. The consumer requested a transfer to another department and call was ended. H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The account has been marked disputed and we will send the consumer the results of our investigation for their records. Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from H&R ACCOUNTS on my credit report. It says it was opened on 01/20/2022 for $525 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 01/06/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on December 28, 2022.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of an account matching the information provided in the complaint. The consumers account was listed with our office on January 20, 2022, for services rendered on or about July 9, 2021, by ***** **************** Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. We have not spoken with or received any written correspondence from the consumer regarding this account. The account has been marked disputed and we will verify the account with our client and send the consumer the results of our investigation for their records. Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After observing a discrepancy on my credit, I immediately contacted this company through a dispute. I filled out documents and a police report to prove this is not my obligation. I called and spoke to a representative named *****. I attempted to explain info to her, but she kept interrupting me. She admitted their company did no due diligence to verify this account. Since I was asking questions to gain understanding, I was accused of arguing and was hung up on. ***** was unprofessional. This is illegal. There's also some form of hippaa violation because although I wasn't treated for anything ***** said medical records showed I had an allergic reaction.

  

  Business Response

  Date: 12/12/2022

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on December 7, 2022.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account matching the information provided in the complaint. The consumers account was listed with our office on November 2, 2021, for services rendered by a medical service provider on or about December 21, 2019. Our office previously received an ACDV dispute via e-****** where the consumer disputed this account claiming identity theft. We mailed the consumer an identity theft packet to complete and return with supporting documentation. We have not received any of the requested documentation from the consumer to further investigate the consumers complaint of identity theft.  We would like to assist the consumer further and request they provide our office with a copy of their completed Identity Theft packet, police report, proof of residency and drivers license or any other legal documents with their signature to forward to our client for review. At this time, the account will remain open and disputed pending investigation of identity theft. A manager from H&R attempted to contact the consumer at the phone number provided to discuss her customer service complaint. The manager was unable to reach the consumer and we were unable to leave a voicemail due to a full mailbox. We respectfully request the consumer contact our collection manager, *****************, at ************ to discuss any concerns. 

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are disputing a debt from a hospital bill in March. We have recieved harrassing calls from HR accounts. When I picked up the phone today since it was labeled HEALTHCARE on my phone. I gave information regarding my husband and our phone number and address to confirm our debt. The women on the phone was rude and very arrogant. When I said I am an employee of said hospital and am on a payment plan and that I would speak with them regarding this debt. The women replied with they would refer me right back to her, but if I wanted to go around in circles instead of paying my bills, have fun! AND then HUNG UP ON ME!This company is completely unprofessional and it is not acceptable.

  

  Business Response

  Date: 11/22/2022

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on November 11, 2022.  H&R reached out to our client and provided the details of the consumers complaint. The client has placed the accounts on hold while reviewing the consumers dispute and no collection activity will take place during this time. The accounts have been updated to a hold status in our system and we will communicate the results to the consumer when we receive a response from our client. Should the consumer have any questions, they can contact collection manager ***************** at ************.