Complaints

This profile includes complaints for H & R Accounts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

H & R Accounts, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  H & R Accounts, Inc.

  5320 22nd Ave Moline, IL 61265

  
• 

  H & R Accounts, Inc.

  4625 6th St SW Unit 2 Cedar Rapids, IA 52404-4445

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wanted $25 for a medical bill dated 9/6/24. I called the physican and and was *** I paid the bill on 11/27/24. *** name was **** a dermetologist with Stonybrook 500 Commack road N.Y. ***** They also did not have my correct address

  

  Business Response

  Date: 07/02/2025

  H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on June 24,2025.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account matching the information provided in the complaint.H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The account has been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ****** L Agent 53 at ************.
  

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am consistently getting "robo-calls" from a number claiming to be with this business. The number used is ************. They do not request to speak to me directly, nor do they reference a debt.

  

  Business Response

  Date: 05/07/2025

  H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on May 5th, 2025.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of two accounts matching the information provided in the complaint. H&R reached out to our client and verified the balances are correct and owing as patient responsibility. The accounts have been marked disputed and we will send the consumer the results of our investigation for their records.  The consumers phone number has been placed on a Do Not Call list to eliminate future phone calls.  Should the consumer have any questions, they can contact collection manager ****** *. at ************.

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already paid off this **** directly with my Healthcare Provider at ********************. H&R Accounts continues to call me on a daily basis in an attempt to try and collect the debt. Whenever they call and I answer their call - no one responds on the other end of the phone, then they hang up. I have called their number directly and have explained that I have already paid the debit and to please remove my ************* from their database. They still continue to call me in an attempt to collect the already paid debt!

  

  Business Response

  Date: 04/28/2025

  H&R Accounts (H&R)acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on April 22, 2025.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of two accounts matching the information provided in the complaint. H&R reached out to our client and verified the balances are correct and owing as patient responsibility. The accounts have been marked disputed and we will send the consumer the results of our investigation for their records. The consumer has also requested no further contact from H&R; therefore, H&R will not communicate with the consumer any further for these accounts. The consumers phone number has been removed and placed on a Do Not Call list. Should the consumer have any questions, they can contact collection manager ****** *. at ************.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23235101
  
  I am rejecting this response because: The response is not accurate in stating that I have a balance due with the H&R Client. I have zero balance due with their client at this time. Please strike from the response as it is an inaccurate statement.
  
  Sincerely,
  
  **** ************

  

  Business Response

  Date: 04/30/2025

  H&R Accounts ("H&R") acknowledges receipt of the consumer's rebuttal for Better Business Bureau Complaint Activity Report #********. The findings of our original investigation were previously communicated along with the actions taken in response. H&R confirmed the balances were correct and owing with our client. The consumer would need to contact the client directly to discuss the account details. No additional communications will be sent as the consumer has requested we do not contact him further. 

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doctors office states I owe them $600 and expect me to pay them however also states its all in collections with HR accounts however i have NEVER seen anything from HR accounts. Not once received anything in the mail. Cannot make an account because i dont have a statement number BECAUSE I NEVER RECEIVED ANYTHING so how is it even suppose to get paid?????!!!!

  

  Business Response

  Date: 10/30/2024

  H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #********  filed by the consumer on October 30,2024.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of multiple accounts matching the information provided in the complaint. H&R mailed an initial demand letter to the consumer for all accounts, which provided the debt verification language required by the ****** and the letters did not come back as mail return. H&R has also contacted the phone number provided in the complaint on several occasions with no response from the consumer. If the consumer can provide us with a current address, H&R can resend the demands.Should the consumer have any questions, they can contact collection manager ****** L Agent 53 at ************.

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an automated robo call from this company saying they were a debt collector and I needed to call them back at ********** without any information as to the debt itself. I called back right away and they asked my name, phone number and then proceeded to want my date of birth for "security reasons". Not knowing who I was talking with and why, I told the agent I couldn't give them more personal information until they told me who they were and what debt they were calling about. She said she couldn't proceed with my call so I asked for a manager and she hung up on me. I have no idea if they are a scam or not but I wasn't giving personal details to a company I have never heard of.

  

  Business Response

  Date: 08/30/2024

  H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on August 29, 2024.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account matching the information provided in the complaint, which was placed with H&R on August 9, 2024, by H&Rs client. H&R mailed an initial demand letter to the consumer, which provided the debt verification language required by the ****** and the letter did not come back as mail return. The consumer spoke with one of our agents on August 15, **************************************************************************** the mail. H&R has mailed out an additional demand letter.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get this debt collector to stop calling me after I spoke with them and they were unable to identify me in their system using my phone number. They said my phone number was not in the system, but they asked for my name. Which I refused to give. If my phone number is not in their system, how does there automated service keep calling me? *** asked them repeatedly to take me off of their call log but the calls keep coming.

  

  Business Response

  Date: 08/19/2024

  H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on August 14, 2024.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of two closed accounts matching the information provided in the complaint. Per the consumers request we have placed their phone number on our Do Not Call list and they will receive no further communications from our office regarding these closed accounts. Should the consumer have any questions, they can contact collection manager ***************** at ************.

  Customer Answer

  Date: 08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Texas Childrens had an issue with their billing system and accidentally sent my account to H&R for collections. I immediately contacted H&R when I found out and told them the situation. I did not know it was an issue with the billing system, but I knew the amount sent to them was on a payment plan and should never have been sent. I have spoken with Texas Childrens and they have pulled the amount back from collections, yet H&R has sent me a letter dated 7/2 that says the debt is accurate and that I owe them. I do not owe them anything and at this point, I feel they are harassing me.

  

  Business Response

  Date: 07/15/2024

  H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on July 13,2024.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account matching the information provided in the complaint. H&R was notified by our client on July 15th 2024 that the account is now paid in full.  H&R apologizes for any delays in getting the account balance reflected as paid in full between H&Rs and its clients systems and for any inconvenience this may have caused.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21986177
  
  I am rejecting this response because: it does not actually respond to my complaint. First of all, H&R was notified of today of the payments because I spent 40 minutes on the phone with Texas Childrens working on it with them calling H&R and putting me on hold. The resolution Texas Childrens came up with is not something I agree with but was the only way to get H&Rs harassment to stop. I am still waiting on another call from Texas Childrens to discuss their part in this matter further.
  

  Second, I never owed H&R a dime. I notified H&R via telephone in May that the account had been sent to them by Texas Childrens in error. I then spoke with Texas Childrens, confirmed it was an error in their system, and was told by Destiny with Texas Childrens billing department that she pulled the account back from collections. H&Rs failure to verify the status of the debt but instead continuing to pursue it without any due diligence is what I find to be harassment in this matter. Particularly disturbing is H&Rs letter dated 7/2 stating they investigated, by pulling a copy of my bill that was owed to Texas Childrens, not H&R. That in no way investigated the issue that it never should have been sent to them.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/16/2024

  H&R Accounts ("H&R") acknowledges receipt of the consumer's rebuttal for Better Business Bureau Complaint Activity Report #********. The findings of our original investigation were previously communicated along with the actions taken in response. H&R has no further information to provide and as such limits its response to what has already been submitted.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently H&R Accounts added a $655 collection for *********** to my credit report. I have attatched the receipt showing that I paid this directly to ***********. I have disputed H&R Accounts on my report and yet it was verified correct. I have received NOTHING from this company about any collection. I only knew of it because it showed on my report.

  

  Business Response

  Date: 07/18/2024

  H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on July 10,2024.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account matching the information provided in the complaint. Our client notified H&R on July 17 2024 that the account referenced is now paid in full.  H&R apologizes for any delays in getting the account balance reflected as paid in full between H&Rs and its clients systems and for any inconvenience this may have caused.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting a bill from **** debt collect. I wrote to ask for information of original creditor and received nothing. They keep sending me letters and I am afraid to even contact them now.

  

  Business Response

  Date: 04/01/2024

  H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on March 17,2024.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of three accounts matching the information provided in the complaint. H&R reached out to our client and verified the balances are correct and owing as patient responsibility. The accounts have been marked disputed and we will send the consumer the results of our investigation for their records. Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from H & R ACCOUNTS *** on my credit report. It says it was opened on 02/02/2023 for $1,404.00 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 02/07/2024

  H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on January 31, 2024.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account matching the information provided in the complaint. H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The account has been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.