Complaints

This profile includes complaints for H & R Accounts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  H & R Accounts, Inc.

  5320 22nd Ave Moline, IL 61265

  
• 

  H & R Accounts, Inc.

  4625 6th St SW Unit 2 Cedar Rapids, IA 52404-4445

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had health insurance that should of paid my bill. I already told them and they keep reporting it to the credit bureau this has been on my credit record for almost 8 years.

  

  Business Response

  Date: 02/07/2024

  H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on January 30, 2024.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of three open accounts matching the information provided by the consumer. H&R reached out to our client to verify that the balances are correct and owing as patient responsibility. The accounts have been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21218556
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I constantly receive calls from this company but when I answer, there is no one on the line. Just a recorded message with a number to call. I have spoken with someone several times and have paid the amount that I am told is due, but for some reason they continue to call me and state that I owe the same amount that I keep paying. Every time I pay the amount, I write it down with the date and for some reason, they keep telling me I owe the same amount again, for a service date of months ago. I log into my healthcare accounts and they all show I have no balance due.I'm really unsure of why I'm receiving calls several times per week for the past 4 months from this company.

  

  Business Response

  Date: 01/24/2024

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on January 16, 2024.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of three open and active accounts and two paid in full accounts under the consumers name. H&R reached out to our client and verified the balances are correct and owing as patient responsibility. The accounts have been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a bill with this agency and was promised if I paid by 11/30/2023 it would be removed the same month. Its now January 2, **** and the debt is still on my credit.

  

  Business Response

  Date: 01/04/2024

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on January 2, 2024.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account listed under the consumers name. The consumers account was listed with our office on August 11, 2022, for services rendered by a medical service provider on or about December 9, 2021. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. H&R apologizes for any delays in getting the account balance reflected as paid in full, as the payment cleared and posted to the consumers account on December 1, 2023. Therefore, the update was not sent to the credit reporting agencies until December 31, 2023. We have requested a manual AUD deletion which is the most direct method for requesting a tradeline update to the main credit reporting agencies we report to. Please note, the consumer should allow time for the credit reporting agencies to update the tradeline as we do not have control over this time frame. Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive calls from them about four times a week regarding an **************************** bill that has already been paid for months. It was paid in full back on 8/8/2023. Please see the attached screenshot of my credit card statement showing it was paid.

  

  Business Response

  Date: 12/27/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on December 18, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of one account listed under the consumers name. The consumers account was listed with our office on August 1,2023, for services rendered by a medical service provider on or about January 29, 2022. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. This complaint is the first communication H&R has received from the consumer regarding the account. H&R reached out to our client regarding the proof of payment provided by the consumer. Our client has confirmed the balance is now paid in full. H&R apologizes for any delays in getting the account balance reflected as paid in full between H&Rs and its clients systems and for any inconvenience this may have caused.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************, *************************************************************************** claims that I have owed them $25 since 03/07/2022. They have never tried to contact me about this. Instead they turned it over to H&R Accounts of ****** **.I have sent H&*** copy of a receipt showing $25 paid to ************************* on 03/07/2022. I also sent them a screen shot photo showing that my employer reimbursed me for the $25 after I had sent them a copy of the same receipt.************************* and H&R seem intent on ruining my credit report with their nonsense.

  

  Business Response

  Date: 11/29/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on November 17, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of one account listed under the consumers name. The consumers account was listed with our office on September 27, 2023, for services rendered by a medical service provider on or about March 10, 2022. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The account has been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20884766
  
  I am rejecting this response because: I provided a receipt given to me by ************************* on the day of service. The receipt clearly shows that I paid $25 amount and subsequent contact with *** billing in 2022 they clearly and plainly stated that I owe them nothing. They have not satisfactorily stated why they waited almost 18 months to suddenly turn the bill to H&R for collections without contacting me for payment. I received no bills from them that I did not pay upon receipt. They are trying to damage my credit history without cause. Additionally, ************************* listed themselves with H&R as ****************************************************** which in March 2022, they were not; and it made it very difficult to reach the correct billing department as a result. Depending on the outcome of this complaint, legal action against *** is not out of the question.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/01/2023

  H&R Accounts ("H&R") acknowledges receipt of the consumer's rebuttal for Better Business Bureau Complaint #********.  The findings of our original investigation were previously communicated along with the actions taken in response. The consumer states they provided a receipt showing payment to the client, however, the payment receipt provided from the consumer is prior to the date of service of the account listed in our office. We have verified with the client all payments have been posted correctly and our date of service does not match the information provided by the consumer. If the consumer has any questions regarding this response or other questions regarding the account, we request they call collection manager ***************** at ************* to discuss the matter.

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20884766
  
  I am rejecting this response because: I was provided a service and billing date of March 7th by ***** at ************************* as well as by the H&R rep I spoke to during my initial call to H&R. I know of no service date of March 10th and I was provided no such date.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 12/04/2023

  Complaint: 20884766
  
  I am rejecting this response because: I was provided a service and billing date of March 7th by ***** at ************************* as well as by the H&R rep I spoke to during my initial call to H&R. I know of no service date of March 10th and I was provided no such date.

  Explain to me how I owe $25, how I paid or was credited $110 and yet that payment or credit makes the amount I supposedly owe to be $135
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/04/2023

  H&R Accounts ("H&R")acknowledges receipt of the consumer's rebuttal for Better Business Bureau Complaint #********. The findings of our original investigation were previously communicated along with the actions taken in response. Documentation showing the client's charges and dates of service were mailed by our office on November 30, 2023, to the consumers provided address.  If the consumer has any further questions, we request the consumer to call Collection Manager ***************** at ************** to discuss this matter.

• Initial Complaint

  Date:11/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims that I have a debt with them. I did not receive a copy of my original contract with my medical hospital bill from this company that i requested when the original contact was made by them. Until I am able to receive a copy of my original contract agreement with the hospital, I am not liable for this account. I have been unable to contact this company after their initial calls to me to get questions answered regarding billing and it is unprofessional. This incident happened on August 28th of 2022. I would like this issue to be resolved.

  

  Business Response

  Date: 11/20/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on November 17, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of one account listed under the consumers name. The consumers account was listed with our office on March 9,2023, for services rendered by a medical service provider on or about August 28, 2022. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The account has been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE SEE THE ATTACHED DOCUMENTS

  

  Business Response

  Date: 10/12/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on October 10, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account matching the information the consumer provided. The consumers account was listed with our office on December 11, 2018, for services rendered by a medical service provider on or about June 28, 2018. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. H&R verified the account balance was paid in full by the consumer on October 12, 2023.  We will request a manual AUD deletion which is the most direct method for requesting a tradeline update to the main credit reporting agencies we report to. Please note, the consumer should allow time for the credit reporting agencies to update the tradeline, as we do not have control over this time frame. Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** claime I owe ****** Hospital $923.00 from August 2021. They did this before and I prooved there is no bill due. Now they bring it up again. There is no bill due and I have proof from ****** that the bill is paid. These people are phishing for an easy payment by harrasing me.

  

  Business Response

  Date: 10/11/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on October 6, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of one account matching the information the consumer provided. The consumers account was listed with our office on March 5, 2021, for services rendered by a medical service provider on or about November 7, 2020. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return.H&R reached out to our client and verified the balance was paid in full by insurance. In light of the circumstances, H&R has removed the account from its reporting files. This account should no longer be reporting on the consumers report(s). Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No options to pay collection online

  

  Business Response

  Date: 08/17/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on 8/17/23.H&R does offer online payment options via www.payhraccounts.com. In order to log in, the consumer will need their reference number located at the top and bottom of the notice attached to this complaint, as well as their current zip code.  We kindly request they call collection manager ***************** at ************** with any questions or concerns. 

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with H & R Accounts, Inc. located on ***********************************************. I do not have a contract with them, as well as they did not provided me with the original contract as requested.

  

  Business Response

  Date: 07/27/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on July 20, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of two accounts listed under the consumers name. The consumers accounts were listed with our office on July 10, 2023, for services rendered by a medical service provider on or about November 7, 2022. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. This complaint is the first communication H&R has received from the consumer regarding these accounts. H&R reached out to our client and verified the balances are correct and owing as patient responsibility. The accounts have been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.