Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Berlin Packaging has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Berlin Packaging

      525 W Monroe St # 14 14th Floor Chicago, IL 60661-3629

      BBB Accredited Business
    • Berlin Packaging

      1195 Washington Pike Corporate 1 West Bridgeville, PA 15017-2858

    • Berlin Packaging

      2300 Sweeney Dr Clinton, PA 15026-1817

    Business ProfileforBerlin Packaging

    Packaging Design and Development
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/25/2022

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Berlin Packaging is a Hybrid Packaging Supplier® of glass, plastic, and metal containers and closures. We supply billions of items annually along with package design & innovation, global sourcing, warehousing & logistics, quality advocacy, financing & consulting services for customers across all industries. Berlin Packaging brings together the best of manufacturing, distribution, and income-adding service providers. Its mission is to increase the net income of its customers through packaging products and services.

    Products & Services

    Stock and custom rigid packaging; package design, decorating and labeling; warehousing; inventory management; repack services

    Business Details

    This is a multi-location business.

    Find a Location

    Berlin Packaging has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Berlin Packaging

        525 W Monroe St # 14 14th Floor Chicago, IL 60661-3629

        BBB Accredited Business
      • Berlin Packaging

        1195 Washington Pike Corporate 1 West Bridgeville, PA 15017-2858

      • Berlin Packaging

        2300 Sweeney Dr Clinton, PA 15026-1817

      Location of This Business
      525 W Monroe St # 14 14th Floor, Chicago, IL 60661-3629
      BBB File Opened:
      9/12/2007
      Years in Business:
      26
      Business Started:
      2/17/1998
      Business Incorporated:
      2/17/1998
      Accredited Since:
      2/25/2022
      Type of Entity:
      Corporation
      Number of Employees:
      300
      Alternate Business Name
      • Berlin Packaging LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Jason Loper, Senior Manager
      • Mr. Bill Hayes, CEO
      Contact Information

      Customer Contact

      • Mr. Jason Loper, Senior Manager
      • Mr. Bill Hayes, CEO
      Additional Contact Information

      Fax Numbers

      • (312) 876-9290
        Primary Fax

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/29/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      Made purchase totaling of $681.83 on 12/3/2020. Purchase was made online and all credit card info was given to them at the time of purchase.In June 2022, received "Final Notice" from ************************************ This was the "first" notice we ever received from the bottle company although they claim it as final notice. I have made several previous online purchases over years from this company the same way, order online, provide credit card info at the time of purchase, and they ship the product.Until the "Final Notice" we never notified that there was any payment issue with the credit card given.I tried contacting them by email and tried to solve the issue however they did not provide adequate answer.While waiting for their response, received notice from their attorney (*************************, ********************** LLC P. O. Box *****, *******, ** *****) that now I owe over $1200.I have been trying to contacting them by email and phone and left message but have not received any response.I cannot get answer why I never notified from the bottle company if they had any payment issue for over 2 years prior to the "Final Notice" they sent from the collecting agency, and also I am now charged over $1200 for their mistake.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dawn b

      1 star

      05/26/2023

      Never again I purchased with them for 2 years and thought delays were because of pandemic. When I reopened my business I went start to them. However this time they accepted my order held my payment and it was processed never told me my order was back ordered for a month and the items are still out of stock. The replacement order arrived DIRTY and they also billed me AGAIN when that order was shipped although it was a replacement. When I called to ask why I was charged again the customer service rep decided to have an attitude and screaming match with me over the phone. Never again.

      Berlin Packaging Response

      05/30/2023

      Thank you for your review. We're sorry to hear that we did not deliver the service you expected. While we do our best to keep popular items in stock and ready to ship, there are times when an item's inventory is depleted. Our ecommerce store is typically accurate; customers are shown the expected ship date for items in their order. Packaging items are stored in open boxes in our ecommerce warehouse. Therefore, we recommend that all packaging is cleaned by customer upon delivery. We hope that we can earn your business again in the future.

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.