Business Profile
Obituary Notification Service
Legacy.comThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Obituary Notification Service.
Reviews
Customer Review Ratings
1.25/5 stars
Average of 64 Customer Reviews
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Review fromBillie P
Date: 09/29/2023
5 starsBillie P
Date: 09/29/2023
We just had my nephews funeral services at ******************************************************** at **************. They did an amazing job, helped with everything they could help with they go above and beyond with everything from start to finish!! A lot of my family has been here and they have always done amazing job. Also ******* is just wonderful and does her job so elegantly.Legacy.com
Date: 10/01/2023
We're so sorry for your loss and appreciate you taking the time to leave feedback. We do host online obituaries but we believe you were trying to leave a review for the Funeral Home with a similar name. We've included a link to their website so you can reach out to them directly. ****************************************************************************Review fromLisa K
Date: 09/28/2023
1 starLisa K
Date: 09/28/2023
no star!!! visited a clients Obituary page and wanted to send flowers to showing and I called when ******* were sent a day earlier and asked why they did not get sent day of service and no one could find my oder and kept hanging up on me!!!Legacy.com
Date: 10/01/2023
Thank you for reaching out to us and we sincerely apologize for the inconvenience. We've reached out to our vendor who received your order and made them aware of the situation. They should be in touch with you directly with an update and resolution. If you have any additional questions or concerns feel free to reach out to us at ****************Review fromAdam F
Date: 09/13/2023
1 starAdam F
Date: 09/13/2023
Absolutely outrageous website. Like most tech companies, they pulled the ole bait-and-switch: build one of the largest consumer bases in an industry by being free or extremely affordable, sell out, then jack up the prices to ungodly levels. They're currently charging nearly $1,000 for a full obituary posting... to bereaved people who just lost a loved one and are already paying out the a$$ for all the other arrangements. They have no heart... just more greedy capitalist piggies.Legacy.com
Date: 09/17/2023
Thank you for taking the time to send us all your thoughts. We sincerely appreciate this detailed and heartfelt feedback. Obituaries posted only to Legacy.com are typically much less than that. Families can opt to have their obituary added to a Newspaper or many newspapers which may cause the price to increase depending on the Newspapers guidelines for printing obituaries. Please be assured that we are recording your comments and they will be very helpful as we continue to ensure we are offering the features our audience desires most. Feel free to reach out to *************** with any additional questions or concerns.Review fromPamela W
Date: 08/17/2023
1 starPamela W
Date: 08/17/2023
I would give them no stars. A half sister died and her son listed my mother with just her first name and nee maiden name not her proper new married name along with the sister's father as they were just a happily forever married couple. My mother divorced that man years ago as he was an alcoholic who abused my mother. The son knew my mother's last name very well and it was intentional being listed in such a manner. I contacted Legacy asking it be corrected either adding my mother's proper last name or deleting her name completely. They said they had no control over content and to contact the funeral home which I did. The funeral home says they tried to contact the son and were not able to. I went back and forth with Legacy getting the same reply in addition to telling me I could place an obituary. First of all I have no intention of paying for an obituary and secondly that does not correct the obituary in question. I sent documentation of my mother's name and also obituaries of other siblings showing my mother's proper name. I explained it was distressing and an insult to my mother being listed in that manner and they could care less. They have no integrity or ethics. You have the money, you can say what you like. As to no control over content that is not true. Entries in the Guest Book are looked at by moderators to be approved so that is controlling content. This was an intentional misrepresentation on the part of the son but he paid so it is alright with Legacy.Legacy.com
Date: 08/18/2023
Hello, thank you for contacting us. We apologize for the troubles and distress this has caused. We are unable to edit obituaries that are submitted by funeral homes or newspapers unless the purchaser gives permission. We're sorry again for this inconvenience and please feel free to reach out to us at *************** if we can be of further assistance.Review fromSF M
Date: 08/16/2023
1 starSF M
Date: 08/16/2023
Legacy.com added a link to send flowers to my dad's obituary. When they did this Legacy.com put the wrong address for the church. (On ****** maps it was actually to someone's house.) When we caught the issue, it took multiple phone calls to try to get help. Legacy does not answer the phone on the customer service side. They only answer when placing a new order. When I finally got help via email, they told me they would correct it within an hour. No apology. Their error.I responded with the need to run the obituary again tomorrow with the right information. I also asked they since they are the ones that added the address and the link that they contact the people who have now ordered flowers to the wrong place. No response.In a time of grief, care should be taken. Apologies should be made for errors. Efforts should be made to make things right. This is an unacceptable business practice that likely wasted a lot of money on flowers that will not make it to the church.Legacy.com
Date: 08/18/2023
Hello, thank you for contacting us and we apologize for the inconvenience. We would be happy to look into this further for you and ensure any donations are sent to the proper charity. Please reach out to us as ****************Review fromFelicia B
Date: 08/04/2023
1 starFelicia B
Date: 08/04/2023
I paid for the earth and ************. I have received no information about it. It has already been reported to the bank. It is a scam.Legacy.com
Date: 08/10/2023
Good afternoon, we apologize for the inconvenience. We can request to have the informational email resent. Please reach out to us at *************** so we can be of further assistance.Review fromBob S
Date: 06/16/2023
1 starBob S
Date: 06/16/2023
legacy.com is part of what I think can only be described as a SCAM!Under an obit, legacy.com added a very large area for people to donate in memory of the deceased. This money goes to a company called Pledgeling.com which will then at their leisure distribute money to the intended charity. BUT THERE ARE PROBLEMS. People who donated $1,000 was charge $150 in "fees" (called tips on their site), then the charity only gets $970, i.e. the combination of legacy.com and pledgeling.com shaved almost 20% of a donation that was intended for a charity. In this case I see it as stealing from the donors AND the charity. The two companies deserve ZERO starts on BBB.Legacy.com
Date: 06/18/2023
Thank you for your feedback and we apologize for any trouble or confusion. When making a donation, there is an option to include a 15% tip in addition to the donation. This tip is optional and covers upkeep and administration costs for the Pledge donation platform. The tip is separate from the amount donated to the charity and should not be taken from that. Please feel free to let ** know if you have any additional questions or concerns at ***************Review fromShirley W
Date: 06/01/2023
1 starShirley W
Date: 06/01/2023
I also view Legacy.com as a SCAM! I placed a direct and clearly written message with the family name. I personally paid for the order, yet they simply posted that the tree was from me. THIS WAS INCORRECT AND AFTER SPEAKING TO A PERSON NAME **********, THIS MATTER HAS NOT BEEN CORRECTED. PLEASE AVOID LEGACY.COM!Legacy.com
Date: 06/05/2023
We don't have anyone here named **********, and we don't show that we received any contact from ******************** I do show that the tree certificate appeared exactly as they requested. We'll reach out directly to the customer to assist.Review fromMichael B
Date: 05/31/2023
1 starMichael B
Date: 05/31/2023
Trash!!! I can't post tributes that are very nice! Won't take them...Legacy.com
Date: 06/01/2023
Hello, we sincerely apologize for any inconvenience you are having while trying to add tribute messages. Please forward any error messages or screenshots to [email protected] so we can further assist and troubleshoot.Review fromBelkys T
Date: 05/26/2023
3 starsBelkys T
Date: 05/26/2023
Called legacy to get more info about my flowers that was delivered. The man was rude and demanded the item number which I didn't have at the moment. He didn't ask for my name or anything to look it up and he just hung up on me! I called again and same man answered and he never apologized. **************** needs to be professional and sympathetic in this line of work. We are grieving a death.Legacy.com
Date: 06/05/2023
We are happy to look into this further. We will reach out to the customer to gather a bit more information.
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