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Business Profile

Obituary Notification Service

Legacy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Obituary Notification Service.

Reviews

Customer Review Ratings

1.27

Average of 66 Customer Reviews

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Review Details

  • Chris M

    Date: 11/23/2023

    I have been paying an annual fee to update the anniversary of my Mothers passing some 12 years now. I have recently come to find that I am unable to send invitations to my family members via my Legacy.com account portal, i.e., Undeliverable. Im not very happy about this.

    Legacy.com

    Date: 11/23/2023

    Thank you for contacting us and we sincerely apologize for this inconvenience. Please reach out to us at *************** with additional information and we'll be happy to look into this further.

  • Karen C

    Date: 10/24/2023

    I'd give zero stars if I could. I've been trying for 2 days now to post my sister's obituary. I guess it's not a big enough money maker for them, since the order is "trying" to get put through (repeatedly 2 days later) and nobody will return my call. This company should be ashamed of themselves. Nothing says money hungry like a company that treats grieving families this way!

    Legacy.com

    Date: 10/26/2023

    Thank you for reaching out to us and we apologize for any inconvenience and delay that was caused. Please let us know if any additional assistance is needed at *************** and we'll be sure to assist as quickly as possible.

  • Billie S

    Date: 10/16/2023

    This is a ***** company, along with Tribute.com and Echovita.com. They take obituaries from legitimate funeral home sites and post them on their own sites to profit from deceased loved ones. Their obituary is often inaccurate. They're trying to sell trees, etc. without permission/authorization from their families. They just did this to us on the loss of my 14 yr old grandson. Our funeral director has made several attempts to stop this, but always hits a dead end. I have warned everyone I shared our obituary with, and I am writing a letter to the Secretary of State. ************************* I only chose 1 star because you don't offer anything less that would allow me to give a review.

    Legacy.com

    Date: 10/21/2023

    Thank you for contacting us and we sincerely apologize for the inconvenience. We partner with many funeral homes across the country to host their online guestbook and provide the ability to order flowers. We understand wanting to remove an obituary and are more than happy to assist. If the funeral home can contact us at *************** or ************** we can ensure the obituary is removed right away.

  • Kimberly M

    Date: 10/16/2023

    If I could give a lower than one star I would. Legacy is a company that pirates other legit funeral homes. I had searched for a obit and thought I had the actual funeral home. Ordered flowers and Legacy outsourced to Teleflora who could not fulfill the order. Total sham!

    Legacy.com

    Date: 10/21/2023

    Thank you for contacting us and we apologize for this inconvenience. We partner with many funeral homes across the country to host their online guestbooks as well as provide the option to order flowers or plant a tree. We're truly sorry your order could not be fulfilled. If a refund has not yet been posted please reach out to us at *************** so we can ensure that is processed for you.

  • Susan B

    Date: 10/11/2023

    Id really like to give them no stars. They copied and posted my moms obituary on Legacy.com without the familys permission. Traffic was being directed there rather than the real obituary, which was posted by the funeral home. Legacy does this in order to sell flowers, flags, tree plantings, etc. I could not get in touch with them by phone, even after trying multiple extensions over multiple days. I finally resorted to emailing them and they did take the site down. At least now all traffic is directed to my moms real obituary, where there is no advertising of any kind. Shame on Legacy.com for attempting to profit from people when they are at their most vulnerable.

    Legacy.com

    Date: 10/15/2023

    Thank you for reaching out and we apologize for the inconvenience at this stressful time. If you need any further assistance in the future please feel free to reach out to us at ***************

  • Billie P

    Date: 09/29/2023

    We just had my nephews funeral services at ******************************************************** at **************. They did an amazing job, helped with everything they could help with they go above and beyond with everything from start to finish!! A lot of my family has been here and they have always done amazing job. Also ******* is just wonderful and does her job so elegantly.

    Legacy.com

    Date: 10/01/2023

    We're so sorry for your loss and appreciate you taking the time to leave feedback. We do host online obituaries but we believe you were trying to leave a review for the Funeral Home with a similar name. We've included a link to their website so you can reach out to them directly. ****************************************************************************

  • Lisa K

    Date: 09/28/2023

    no star!!! visited a clients Obituary page and wanted to send flowers to showing and I called when ******* were sent a day earlier and asked why they did not get sent day of service and no one could find my oder and kept hanging up on me!!!

    Legacy.com

    Date: 10/01/2023

    Thank you for reaching out to us and we sincerely apologize for the inconvenience. We've reached out to our vendor who received your order and made them aware of the situation. They should be in touch with you directly with an update and resolution. If you have any additional questions or concerns feel free to reach out to us at ****************

  • Adam F

    Date: 09/13/2023

    Absolutely outrageous website. Like most tech companies, they pulled the ole bait-and-switch: build one of the largest consumer bases in an industry by being free or extremely affordable, sell out, then jack up the prices to ungodly levels. They're currently charging nearly $1,000 for a full obituary posting... to bereaved people who just lost a loved one and are already paying out the a$$ for all the other arrangements. They have no heart... just more greedy capitalist piggies.

    Legacy.com

    Date: 09/17/2023

    Thank you for taking the time to send us all your thoughts. We sincerely appreciate this detailed and heartfelt feedback. Obituaries posted only to Legacy.com are typically much less than that. Families can opt to have their obituary added to a Newspaper or many newspapers which may cause the price to increase depending on the Newspapers guidelines for printing obituaries. Please be assured that we are recording your comments and they will be very helpful as we continue to ensure we are offering the features our audience desires most. Feel free to reach out to *************** with any additional questions or concerns.

  • Pamela W

    Date: 08/17/2023

    I would give them no stars. A half sister died and her son listed my mother with just her first name and nee maiden name not her proper new married name along with the sister's father as they were just a happily forever married couple. My mother divorced that man years ago as he was an alcoholic who abused my mother. The son knew my mother's last name very well and it was intentional being listed in such a manner. I contacted Legacy asking it be corrected either adding my mother's proper last name or deleting her name completely. They said they had no control over content and to contact the funeral home which I did. The funeral home says they tried to contact the son and were not able to. I went back and forth with Legacy getting the same reply in addition to telling me I could place an obituary. First of all I have no intention of paying for an obituary and secondly that does not correct the obituary in question. I sent documentation of my mother's name and also obituaries of other siblings showing my mother's proper name. I explained it was distressing and an insult to my mother being listed in that manner and they could care less. They have no integrity or ethics. You have the money, you can say what you like. As to no control over content that is not true. Entries in the Guest Book are looked at by moderators to be approved so that is controlling content. This was an intentional misrepresentation on the part of the son but he paid so it is alright with Legacy.

    Legacy.com

    Date: 08/18/2023

    Hello, thank you for contacting us. We apologize for the troubles and distress this has caused. We are unable to edit obituaries that are submitted by funeral homes or newspapers unless the purchaser gives permission. We're sorry again for this inconvenience and please feel free to reach out to us at *************** if we can be of further assistance.

  • SF M

    Date: 08/16/2023

    Legacy.com added a link to send flowers to my dad's obituary. When they did this Legacy.com put the wrong address for the church. (On ****** maps it was actually to someone's house.) When we caught the issue, it took multiple phone calls to try to get help. Legacy does not answer the phone on the customer service side. They only answer when placing a new order. When I finally got help via email, they told me they would correct it within an hour. No apology. Their error.I responded with the need to run the obituary again tomorrow with the right information. I also asked they since they are the ones that added the address and the link that they contact the people who have now ordered flowers to the wrong place. No response.In a time of grief, care should be taken. Apologies should be made for errors. Efforts should be made to make things right. This is an unacceptable business practice that likely wasted a lot of money on flowers that will not make it to the church.

    Legacy.com

    Date: 08/18/2023

    Hello, thank you for contacting us and we apologize for the inconvenience. We would be happy to look into this further for you and ensure any donations are sent to the proper charity. Please reach out to us as ****************

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