We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Obituary Notification Service

Legacy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Obituary Notification Service.

Reviews

Customer Review Ratings

1.25

Average of 64 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Hayat E

    Date: 04/27/2025

    Hayat E

    Date: 04/27/2025

    The bouquet meant to be delivered at 10:30am on the day of the celebration of life was delivered 24 hours later! And nobody can confirm it was delivered...but their email. How much can we trust them?It's embarrassing!I do not recommend doing business with them.

    Legacy.com

    Date: 04/29/2025

    Good evening, We are very sorry for this unfortunate situation. We spoke with the vendor (FTD) who did confirm the florist delivered after the services. The vendor advised they spoke to you the same day and processed a full refund. Our apologies for the distress this has caused.

  • Terry S

    Date: 03/03/2025

    Horrible service. Never order from this company again. Flowers were delivered two hours after the service was over. They had ALL needed info. For this service as I ordered right from the obit website that took me to their link to order flowers. Plus I provided the info. On their site. Date, time, address. etc. its like ordering flowers for a wedding and they deliver after the wedding is over. I called to cancel the order once I was told by a family member that the flowers didnt make it before the service and was told order would be canceled. Two hours later I get an email from Legacy telling me the order is out for delivery, 15 mins. later another email telling me order was just delivered. TWO HOURS after the funeral service was already over! I had to dispute the credit card charges with my credit card company.

  • Catherine B

    Date: 02/14/2025

    Catherine B

    Date: 02/14/2025

    Placed my order for flowers and a card the day before the funeral. Had an option for same day delivery and choose that so everything would be at the funeral home when the family arrived. They charged me extra for same day delivery. So far so good. The day of the funeral I was told that my order had been cancelled. By the time I received the notice the funeral was over. To add insult to injury they did not refund me fully.

    Legacy.com

    Date: 02/18/2025

    Good morning, We are very sorry for this unexpected distressing situation. Your flowers were fully refunded, however the vendor did not see part of the order which was the sympathy card, we have submitted this for a refund ($11.87) please allow 5-10 business days for this credit to appear. Once again our sincere apologies that your flowers were not delivered and you were not alerted in a timely fashion. Please reach out to *************** for any further assistance.-Legacy Support-

  • Sam E

    Date: 01/15/2025

    Refused to publish my comments on my fathers obituary page because they might hurt the families feelings (mine dont matter to legacy!) I mentioned in the comment we were all told we were going to h*** if we didnt go to church during the funeral. There was nothing else negative in the comment but it was too negative for them.

  • Suzanne S

    Date: 01/09/2025

    Suzanne S

    Date: 01/09/2025

    A family member placed an obituary with our local newspaper and was forced to also place one on legacy.com or they wont complete your order. We had asked for no flowers and no donations and we had to call legacy THREE times to remove donation and flower requests. First for a tree, then flowers, then a $ donation. This seems like nothing but a money grabbing opportunity for legacy. They keep adding things to the very bottom of the obit like they are hoping no one will notice until it is too late. Disgraceful.

    Legacy.com

    Date: 01/14/2025

    Good morning, Please accept our sympathies for your ******* this time, we are unable to locate the obituary that you are referring to, please provide the name of the decedent, date of passing and city of residency so we may research this further.We are very sorry for this distress and inconvenience.

  • Sandra S

    Date: 12/05/2024

    Sandra S

    Date: 12/05/2024

    5 days before the funeral, I ordered a sympathy plant from the obituary link. Seemed to be coming from ***, so I thought it would come from a local florist. Immediately got an email that they didn't have that one in stock, and I opted for a replacement. Then I got a shipping notification ****** They are shipping a live rose plant- in December- from IL to **. Now, it will be a day late even- and too late- as the "live rose" is now in **. Luckily, I was able to order another arrangement from a local florist for same-day delivery. I thought I was being efficient, ordering many days in advance, but it was a waste of time and money. Bummer.

    Legacy.com

    Date: 12/06/2024

    Good morning,Please accept our sympathies for your loss.We're very sorry to hear about your experience. We've reached out to our vendor who received your order. Your order has been refunded in full, please allow 5-10 business days for this credit to appear. The replacement plant is still scheduled to arrive today 12/6, between 10:30a-2:30p at the funeral home. We apologize for the distress this has caused during this very sad time.Kind regards,Legacy.com

  • Michael & Angela K

    Date: 11/25/2024

    I used Legacy for floral arrangements for my Aunt. The order was placed 3 days before the service and they gave us all kind of problems. They ended up cancelling my delivery with little to no explanation. They waited until the day of the service to tell me there were any problems so it was too late to make other arrangements. Seriously so heartbreaking and so unacceptable to not be able to trust my last way to honor a loved one. Please do not use this company. I know I never will again.

  • Anita F

    Date: 10/31/2024

    Anita F

    Date: 10/31/2024

    The website is misleading for ordering flowers. What they show is not necessarily what will be delivered. On October 28, 2024 I ordered what was advertised as a lush spray of lilies and roses and received a very skimpy spray of daisies, wilted roses and wilted chrysanthemums.They can do better with the amount of money charged. I would love to provide a photo but apparently not allowed.I have a side by side of what was shown and ordered and the actual one received and your eyes can tell the whole story. They have lost me as a customer but not without embarrassing me with their cheap skimpy floral delivery.

    Legacy.com

    Date: 11/01/2024

    Good morning, Thank you for reaching out and providing this feedback. On 10/31 we responded to your email regarding your order. We are very sorry for the quality of the flowers. We have shared this feedback with our vendor who has responded that they have brought this to the florist attention as well. Your full refund has been submitted please allow 5-10 business days for this credit to appear. Once again our sincere apologies for this unexpected situation and the distress it has caused.

  • Todd B

    Date: 10/12/2024

    Todd B

    Date: 10/12/2024

    Ordered flowers thru Legacy.com, received a telephone call one day before the funeral that the flowers could not be delivered on time. The customer service refunded the money for the flowers but not the card ordered with it, saying they did not see the order. The e-mail conformation clearly shows the card was ordered at the same time. This company does not care about someones loss only the money they can make off of it.

    Legacy.com

    Date: 10/14/2024

    Good morning, We are vey sorry the flowers were not able to be fufilled as requested. We have submitted a refund for the sympathy card for $11.86, and this credit will appear within 5-10 business days.

  • Diane S

    Date: 06/15/2024

    Diane S

    Date: 06/15/2024

    I ordered flowers thru Legacy.com for a funeral I could not attend. ONE hour AFTER the funeral I receive an email that the item is unavailable but could be delivered up to 3 days later. TOO LATE. At first I wanted the flowers delivered to the house as an option . Legacy said I may see another charge on my account for this, but it would be removed right away. That didn't sound right so I said cancel the order. Legacy said a refund should post to my account. That is what I am waiting for at the present time. I have a feeling I will be creating a fraud ticket for the money but we will see...

    Legacy.com

    Date: 06/17/2024

    Thank you for reaching out and we understand the importance and sincerely apologize for this inconvenience. We can confirm the order has been cancelled and refunded. Again, we're so sorry for the trouble and please feel free to reach out to us at *************** with any additional questions or concerns.

    Legacy.com

    Date: 06/17/2024

    Thank you for reaching out and we understand the importance and sincerely apologize for this inconvenience. We can confirm the order has been cancelled and refunded. Again, we're so sorry for the trouble and please feel free to reach out to us at *************** with any additional questions or concerns.

Legacy.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.