Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Obituary Notification Service

Legacy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Obituary Notification Service.

Reviews

Customer Review Ratings

1.29

Average of 63 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Sandra S

    Date: 12/05/2024

    5 days before the funeral, I ordered a sympathy plant from the obituary link. Seemed to be coming from ***, so I thought it would come from a local florist. Immediately got an email that they didn't have that one in stock, and I opted for a replacement. Then I got a shipping notification ****** They are shipping a live rose plant- in December- from IL to **. Now, it will be a day late even- and too late- as the "live rose" is now in **. Luckily, I was able to order another arrangement from a local florist for same-day delivery. I thought I was being efficient, ordering many days in advance, but it was a waste of time and money. Bummer.

    Legacy.com

    Date: 12/06/2024

    Good morning,Please accept our sympathies for your loss.We're very sorry to hear about your experience. We've reached out to our vendor who received your order. Your order has been refunded in full, please allow 5-10 business days for this credit to appear. The replacement plant is still scheduled to arrive today 12/6, between 10:30a-2:30p at the funeral home. We apologize for the distress this has caused during this very sad time.Kind regards,Legacy.com

  • Michael & Angela K

    Date: 11/25/2024

    I used Legacy for floral arrangements for my Aunt. The order was placed 3 days before the service and they gave us all kind of problems. They ended up cancelling my delivery with little to no explanation. They waited until the day of the service to tell me there were any problems so it was too late to make other arrangements. Seriously so heartbreaking and so unacceptable to not be able to trust my last way to honor a loved one. Please do not use this company. I know I never will again.

  • Anita F

    Date: 10/31/2024

    The website is misleading for ordering flowers. What they show is not necessarily what will be delivered. On October 28, 2024 I ordered what was advertised as a lush spray of lilies and roses and received a very skimpy spray of daisies, wilted roses and wilted chrysanthemums.They can do better with the amount of money charged. I would love to provide a photo but apparently not allowed.I have a side by side of what was shown and ordered and the actual one received and your eyes can tell the whole story. They have lost me as a customer but not without embarrassing me with their cheap skimpy floral delivery.

    Legacy.com

    Date: 11/01/2024

    Good morning, Thank you for reaching out and providing this feedback. On 10/31 we responded to your email regarding your order. We are very sorry for the quality of the flowers. We have shared this feedback with our vendor who has responded that they have brought this to the florist attention as well. Your full refund has been submitted please allow 5-10 business days for this credit to appear. Once again our sincere apologies for this unexpected situation and the distress it has caused.

  • Todd B

    Date: 10/12/2024

    Ordered flowers thru Legacy.com, received a telephone call one day before the funeral that the flowers could not be delivered on time. The customer service refunded the money for the flowers but not the card ordered with it, saying they did not see the order. The e-mail conformation clearly shows the card was ordered at the same time. This company does not care about someones loss only the money they can make off of it.

    Legacy.com

    Date: 10/14/2024

    Good morning, We are vey sorry the flowers were not able to be fufilled as requested. We have submitted a refund for the sympathy card for $11.86, and this credit will appear within 5-10 business days.

  • Diane S

    Date: 06/15/2024

    I ordered flowers thru Legacy.com for a funeral I could not attend. ONE hour AFTER the funeral I receive an email that the item is unavailable but could be delivered up to 3 days later. TOO LATE. At first I wanted the flowers delivered to the house as an option . Legacy said I may see another charge on my account for this, but it would be removed right away. That didn't sound right so I said cancel the order. Legacy said a refund should post to my account. That is what I am waiting for at the present time. I have a feeling I will be creating a fraud ticket for the money but we will see...

    Legacy.com

    Date: 06/17/2024

    Thank you for reaching out and we understand the importance and sincerely apologize for this inconvenience. We can confirm the order has been cancelled and refunded. Again, we're so sorry for the trouble and please feel free to reach out to us at *************** with any additional questions or concerns.

    Legacy.com

    Date: 06/17/2024

    Thank you for reaching out and we understand the importance and sincerely apologize for this inconvenience. We can confirm the order has been cancelled and refunded. Again, we're so sorry for the trouble and please feel free to reach out to us at *************** with any additional questions or concerns.

  • Jeffrey F

    Date: 05/31/2024

    Legacy forces an obituary post on your departed without contacting next of kin. Others find the *** near the top when they search the name of the deceased, conclude (falsely) it must be sanctioned by the family, and post remembrance messages. This gives legacy an unfair advantage against other obituary sites and makes it unlikely that next of kin will remove the site as the people posting would feel frustrated and confused. Legacy offers little web support: for example they will not support the posting of RSVP options for Memorial Events. They appear to be a platform for selling gifts etc, and if you are inconvenienced by their aggressive and negligent actions they simply tell you to accept it as-is or they can take it down. Their business practices should be investigated.

    Legacy.com

    Date: 06/07/2024

    Thank you for contacting us and we sincerely apologize for this inconvenience. We will remove or edit an obituary per our terms, conditions, and guidelines for posting. Unfortunately, we do not control the results that are displayed on search engines, we do submit requests to have their results updated as quickly as possible. If you have any additional questions or concerns please contact us at ***************

  • Kendall G

    Date: 04/16/2024

    Do NOT use this website. Not only did they filter my comment on the obituary due to "religious language" (I mentioned Heaven one time - and the family is extremely religious!) they also refused to deliver my flowers after taking $100 from me for the order,and claimed they would give me a full refund. 5 days passed and they only gave me a partial refund. Spent over an hour on the phone with the flower company, was treated horribly even though I was perfectly nice and patient,was told that I didn't actually spend as much as I did and that I needed to call my bank. I have several screenshot proving my purchase, both bank statements and the receipt THEY sent me! And they did not allow me to send them this proof. They refused to help me and were terribly rude. Eventually I gave up trying to make them understand and got fed up with their attitude. This is not a company to work with while you are grieving the loss of a loved one. Save time, money, and emotional torture and just find another company.

    Legacy.com

    Date: 04/25/2024

    Thank you for reaching out to us and we sincerely apologize for this inconvenience and trouble. We were able to locate the order for flowers that you placed and see that it has been fully refunded. We do not see an inquiry for a comment left on an obituary guestbook. We would be happy to look into that further, feel free to contact us with additional information at ****************

  • Patrice C

    Date: 04/14/2024

    Linked to Legacy from funeral home email in order to order a large standing wreath as the main flower arrangement for viewing, service and graveside in early April 2024. Received confirmation emails from Legacy and FTD and even received confirmation when I called FTD to confirm. I learned after the service that arrangement did not arrive. Received a sorry we had to cancel email from FTD the day after the funeral. FTD refunded and is offering a complimentary order. Legacy insists this is between me and the vendor. But Legacy made assurances that the flowers would be sent. They clearly dont care if there are profound disappointments on this hardest of all days. If they had simply stayed out of the process, I would have gone to a local vendor. Wondering if they make money off these orders, whether they are fulfilled or not.

    Legacy.com

    Date: 04/15/2024

    Thank you for contacting us and we sincerely apologize for this inconvenience. We do our best to work with as many local vendors as possible to ensure the orders can be delivered on time as promised. We're sorry we were not able to fulfill this one on time, we understand the importance. We do show FTD has fully refunded the order. Please feel free to contact us at *************** with any additional questions or concerns.

    Legacy.com

    Date: 04/15/2024

    Thank you for contacting us and we sincerely apologize for this inconvenience. We do our best to work with as many local vendors as possible to ensure the orders can be delivered on time as promised. We're sorry we were not able to fulfill this one on time, we understand the importance. We do show FTD has fully refunded the order. Please feel free to contact us at *************** with any additional questions or concerns.

  • Susan E

    Date: 04/08/2024

    Do not use Legacy. Com. Ordered flowers, they did not deliver and did not notify me. Went to the service and no flowers. If I had not called, I would have been out of a refund.

    Legacy.com

    Date: 04/15/2024

    Thank you so much for reaching out to us and we sincerely apologize the order could not be delivered. We do show the order was canceled and fully refunded. Please do not hesitate to contact us at *************** with any additional questions or concerns.

    Legacy.com

    Date: 04/15/2024

    Thank you so much for reaching out to us and we sincerely apologize the order could not be delivered. We do show the order was canceled and fully refunded. Please do not hesitate to contact us at *************** with any additional questions or concerns.

  • Wendy H

    Date: 04/02/2024

    I ordered flowers through Legacy.com expecting them to be delivered to the viewing like I selected; however, I was met with sorry can you pick another day when I called to inquire where my flowers were. They said they left a voicemail, but they did not. Who does this?

    Legacy.com

    Date: 04/15/2024

    Thank you for contacting us and we sincerely apologize for this inconvenience. We do show the order was canceled and refunded. We're so sorry again for the trouble and please do not hesitate to contact us at **************** with any additional questions or concerns.

Legacy.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.