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Business Profile

Obituary Notification Service

Legacy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Obituary Notification Service.

Reviews

Customer Review Ratings

1.25

Average of 63 Customer Reviews

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Review Details

  • Kendall G

    Date: 04/16/2024

    Kendall G

    Date: 04/16/2024

    Do NOT use this website. Not only did they filter my comment on the obituary due to "religious language" (I mentioned Heaven one time - and the family is extremely religious!) they also refused to deliver my flowers after taking $100 from me for the order,and claimed they would give me a full refund. 5 days passed and they only gave me a partial refund. Spent over an hour on the phone with the flower company, was treated horribly even though I was perfectly nice and patient,was told that I didn't actually spend as much as I did and that I needed to call my bank. I have several screenshot proving my purchase, both bank statements and the receipt THEY sent me! And they did not allow me to send them this proof. They refused to help me and were terribly rude. Eventually I gave up trying to make them understand and got fed up with their attitude. This is not a company to work with while you are grieving the loss of a loved one. Save time, money, and emotional torture and just find another company.

    Legacy.com

    Date: 04/25/2024

    Thank you for reaching out to us and we sincerely apologize for this inconvenience and trouble. We were able to locate the order for flowers that you placed and see that it has been fully refunded. We do not see an inquiry for a comment left on an obituary guestbook. We would be happy to look into that further, feel free to contact us with additional information at ****************

  • Patrice C

    Date: 04/14/2024

    Patrice C

    Date: 04/14/2024

    Linked to Legacy from funeral home email in order to order a large standing wreath as the main flower arrangement for viewing, service and graveside in early April 2024. Received confirmation emails from Legacy and FTD and even received confirmation when I called FTD to confirm. I learned after the service that arrangement did not arrive. Received a sorry we had to cancel email from FTD the day after the funeral. FTD refunded and is offering a complimentary order. Legacy insists this is between me and the vendor. But Legacy made assurances that the flowers would be sent. They clearly dont care if there are profound disappointments on this hardest of all days. If they had simply stayed out of the process, I would have gone to a local vendor. Wondering if they make money off these orders, whether they are fulfilled or not.

    Legacy.com

    Date: 04/15/2024

    Thank you for contacting us and we sincerely apologize for this inconvenience. We do our best to work with as many local vendors as possible to ensure the orders can be delivered on time as promised. We're sorry we were not able to fulfill this one on time, we understand the importance. We do show FTD has fully refunded the order. Please feel free to contact us at *************** with any additional questions or concerns.

    Legacy.com

    Date: 04/15/2024

    Thank you for contacting us and we sincerely apologize for this inconvenience. We do our best to work with as many local vendors as possible to ensure the orders can be delivered on time as promised. We're sorry we were not able to fulfill this one on time, we understand the importance. We do show FTD has fully refunded the order. Please feel free to contact us at *************** with any additional questions or concerns.

  • Susan E

    Date: 04/08/2024

    Susan E

    Date: 04/08/2024

    Do not use Legacy. Com. Ordered flowers, they did not deliver and did not notify me. Went to the service and no flowers. If I had not called, I would have been out of a refund.

    Legacy.com

    Date: 04/15/2024

    Thank you so much for reaching out to us and we sincerely apologize the order could not be delivered. We do show the order was canceled and fully refunded. Please do not hesitate to contact us at *************** with any additional questions or concerns.

    Legacy.com

    Date: 04/15/2024

    Thank you so much for reaching out to us and we sincerely apologize the order could not be delivered. We do show the order was canceled and fully refunded. Please do not hesitate to contact us at *************** with any additional questions or concerns.

  • Wendy H

    Date: 04/02/2024

    Wendy H

    Date: 04/02/2024

    I ordered flowers through Legacy.com expecting them to be delivered to the viewing like I selected; however, I was met with sorry can you pick another day when I called to inquire where my flowers were. They said they left a voicemail, but they did not. Who does this?

    Legacy.com

    Date: 04/15/2024

    Thank you for contacting us and we sincerely apologize for this inconvenience. We do show the order was canceled and refunded. We're so sorry again for the trouble and please do not hesitate to contact us at **************** with any additional questions or concerns.

  • Michael B

    Date: 03/18/2024

    Michael B

    Date: 03/18/2024

    I ordered flowers for a funeral on March 11, 2024 and paid one hundred dollars. I dont believe the flowers were ever delivered to funeral. I am looking for a confirmation of services rendered or not and to be reimbursed for my money. I have never received a confirmation that flowers were delivered or followed up on. Thank you.

    Legacy.com

    Date: 04/04/2024

    Thank you for contacting us and we sincerely apologize for this inconvenience. We were able to locate the order and have reached out to the vendor who received it for confirmation of delivery. They should be in touch with you directly with an update. If you have any other questions or concerns, please don't hesitate to contact us at ****************

  • Sandra T

    Date: 02/12/2024

    Sandra T

    Date: 02/12/2024

    Legacy.com has posted pictures of my family member in a sideways format. I have emailed and left voice message to have them either removed or corrected. Legacy also posted personal information that had not been shared previously. My family had zero contact with Legacy. This is uncalled for and extremely disrespectful. Legacy should not be permitted to infringe on a family grieving by posting personal information they were not asked to be involved with. Disgusted.

    Legacy.com

    Date: 02/15/2024

    Hello and thank you for reaching out to us. We sincerely apologize for the trouble. We gather information from the funeral home directly or from the family and can remove or edit it at the family's request. Please reach out to us at *************** if further assistance is still needed. We're truly sorry for this inconvenience.

  • kim l

    Date: 02/07/2024

    kim l

    Date: 02/07/2024

    The VERY worst service when you are most vulnerable,We "sent" flowers through Legacy.com to an employee who lost her Husband, We ordered it on Monday to be delivered to the church on Friday morning. On Friday afternoon we got an email saying "sorry the flowers were not delivered and offering a $10 discount- reason being *********** did not have exactly what we ordered. How about a call explaining that and asking if they could substitute. We asked them to call our employee and explain and to deliver the flowered to her home. This too was not done!! DO NOT USE LEGACY>COM FOR ANYTHING!

    Legacy.com

    Date: 02/15/2024

    Hello, thank you for contacting us and we truly apologize for this inconvenience. We work with multiple vendors to ensure orders can be delivered on time and as accurately as possible. We understand how important it is to let someone know you are thinking about them during a hard time. If would like, please reach out to us at *************** and provide your PO number so we can look into this further and provide feedback to the vendor. We're so sorry for the trouble and look forward to hearing from you.

  • William C

    Date: 02/06/2024

    William C

    Date: 02/06/2024

    Typed up an obituary that was not correct and not approved by family.

    Legacy.com

    Date: 02/15/2024

    Hello and thank you for reaching out to us. We sincerely apologize for this inconvenience. After a death is announced we work with Funeral Homes as well as gather information from others to ensure family and loved ones can pay their respects. We do our best to ensure the information is accurate and can remove or update anything on our site at the family's request. Please feel free to contact us at *************** and we're so sorry again for the trouble and any misinformation.

  • Patricia K

    Date: 01/30/2024

    Patricia K

    Date: 01/30/2024

    Legacy.com attached to Obituary on Mlive without family authorization, to all who read the obituary notice. They indicate the family wishes the reader to purchase their flowers or trees. There is no notice of a funeral so where to the flowers go? This company is a VULTURE advertising on a death of people. Legacy.com must be required to get family written permission to use their love one this way.I spoke to Legacy today and emailed them to stop.

    Legacy.com

    Date: 02/15/2024

    We sincerely apologize for this inconvenience and any trouble or confusion it may have caused. We do our best to ensure death announcement information is accurate so family and loved ones can pay their respects. We also host an online sympathy store to make it easier to purchase and send memorials to the funeral home or family. If information is still needing to be updated or removed please reach out to us at *************** and we'll be sure to look into it as quickly as possible.

  • Nan F

    Date: 01/09/2024

    Nan F

    Date: 01/09/2024

    Legacy.com has terrible customer service. Despite leaving several messages they did not respond to request to change the name of charity to donate to they unilaterally chose from the two listed in the obit (and why couldnt we make the decision which charity to list) . Also there are too many ads and efforts to get people to plant a tree in decedents honor. We had no interest in that and were concerned people did that instead of donating to the charities we named in the obit. I suspect it is because the company gets a cut of the proceeds. There should be an option not to link to their sympathy store or plant a tree. or otherwise have ads. And they should answer the customer service phone number and respond to emails. Overall very dissatisfied

    Legacy.com

    Date: 01/12/2024

    We sincerely apologize for the trouble and are happy to assist in getting any updates or changes made to an obituary we have on our site. We understand the importance of making sure the requested charity is listed and can remove the links to send flowers or order trees. Please reach out to us at *************** with additional information and we'll assist as quickly as possible.

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