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Business Profile

Obituary Notification Service

Legacy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Obituary Notification Service.

Reviews

Customer Review Ratings

1.27

Average of 66 Customer Reviews

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Review Details

  • Michael B

    Date: 03/18/2024

    I ordered flowers for a funeral on March 11, 2024 and paid one hundred dollars. I dont believe the flowers were ever delivered to funeral. I am looking for a confirmation of services rendered or not and to be reimbursed for my money. I have never received a confirmation that flowers were delivered or followed up on. Thank you.

    Legacy.com

    Date: 04/04/2024

    Thank you for contacting us and we sincerely apologize for this inconvenience. We were able to locate the order and have reached out to the vendor who received it for confirmation of delivery. They should be in touch with you directly with an update. If you have any other questions or concerns, please don't hesitate to contact us at ****************

  • Sandra T

    Date: 02/12/2024

    Legacy.com has posted pictures of my family member in a sideways format. I have emailed and left voice message to have them either removed or corrected. Legacy also posted personal information that had not been shared previously. My family had zero contact with Legacy. This is uncalled for and extremely disrespectful. Legacy should not be permitted to infringe on a family grieving by posting personal information they were not asked to be involved with. Disgusted.

    Legacy.com

    Date: 02/15/2024

    Hello and thank you for reaching out to us. We sincerely apologize for the trouble. We gather information from the funeral home directly or from the family and can remove or edit it at the family's request. Please reach out to us at *************** if further assistance is still needed. We're truly sorry for this inconvenience.

  • kim l

    Date: 02/07/2024

    The VERY worst service when you are most vulnerable,We "sent" flowers through Legacy.com to an employee who lost her Husband, We ordered it on Monday to be delivered to the church on Friday morning. On Friday afternoon we got an email saying "sorry the flowers were not delivered and offering a $10 discount- reason being *********** did not have exactly what we ordered. How about a call explaining that and asking if they could substitute. We asked them to call our employee and explain and to deliver the flowered to her home. This too was not done!! DO NOT USE LEGACY>COM FOR ANYTHING!

    Legacy.com

    Date: 02/15/2024

    Hello, thank you for contacting us and we truly apologize for this inconvenience. We work with multiple vendors to ensure orders can be delivered on time and as accurately as possible. We understand how important it is to let someone know you are thinking about them during a hard time. If would like, please reach out to us at *************** and provide your PO number so we can look into this further and provide feedback to the vendor. We're so sorry for the trouble and look forward to hearing from you.

  • William C

    Date: 02/06/2024

    Typed up an obituary that was not correct and not approved by family.

    Legacy.com

    Date: 02/15/2024

    Hello and thank you for reaching out to us. We sincerely apologize for this inconvenience. After a death is announced we work with Funeral Homes as well as gather information from others to ensure family and loved ones can pay their respects. We do our best to ensure the information is accurate and can remove or update anything on our site at the family's request. Please feel free to contact us at *************** and we're so sorry again for the trouble and any misinformation.

  • Patricia K

    Date: 01/30/2024

    Legacy.com attached to Obituary on Mlive without family authorization, to all who read the obituary notice. They indicate the family wishes the reader to purchase their flowers or trees. There is no notice of a funeral so where to the flowers go? This company is a VULTURE advertising on a death of people. Legacy.com must be required to get family written permission to use their love one this way.I spoke to Legacy today and emailed them to stop.

    Legacy.com

    Date: 02/15/2024

    We sincerely apologize for this inconvenience and any trouble or confusion it may have caused. We do our best to ensure death announcement information is accurate so family and loved ones can pay their respects. We also host an online sympathy store to make it easier to purchase and send memorials to the funeral home or family. If information is still needing to be updated or removed please reach out to us at *************** and we'll be sure to look into it as quickly as possible.

  • Nan F

    Date: 01/09/2024

    Legacy.com has terrible customer service. Despite leaving several messages they did not respond to request to change the name of charity to donate to they unilaterally chose from the two listed in the obit (and why couldnt we make the decision which charity to list) . Also there are too many ads and efforts to get people to plant a tree in decedents honor. We had no interest in that and were concerned people did that instead of donating to the charities we named in the obit. I suspect it is because the company gets a cut of the proceeds. There should be an option not to link to their sympathy store or plant a tree. or otherwise have ads. And they should answer the customer service phone number and respond to emails. Overall very dissatisfied

    Legacy.com

    Date: 01/12/2024

    We sincerely apologize for the trouble and are happy to assist in getting any updates or changes made to an obituary we have on our site. We understand the importance of making sure the requested charity is listed and can remove the links to send flowers or order trees. Please reach out to us at *************** with additional information and we'll assist as quickly as possible.

  • Sally H

    Date: 12/19/2023

    Legacy picked up obit for my husband from ******* trib and printed visitation time 4 hours late when the services were over. So far I know of five undelivered flower arrangements and two mourners who showed up only to find funeral home closed. One couple drove over fifty miles. *** I did not ask for a listing with them. They did not have my permission for the listing. Who are these people?

    Legacy.com

    Date: 12/21/2023

    Thank you for reaching out and we sincerely apologize for this inconvenience. We work with multiple newspapers and funeral homes across the country to host their online obituaries and guest books. We understand how important it is for accurate service information to be displayed and we're so sorry your husband's was inaccurate. If you have any questions or concerns, please don't hesitate to contact us at ****************

  • Jennifer S

    Date: 12/13/2023

    These people want $280 to post a simple obituary. They are fully taking advantage of grieving families.

    Legacy.com

    Date: 12/14/2023

    Thank you for reaching out to us. We apologize for any inconvenience this has caused. We do host obituaries and guestbooks online that will stay up indefinitely after they are purchased. We also work with many newspapers and funeral homes across the country to host their online obituaries and guestbooks as they may not keep those records forever. Please feel free to reach out to *************** with any questions or concerns.

  • Pam B

    Date: 12/06/2023

    I checked legacy.com and discovered that the information about my mother was inaccurate stating that she died where she was born. She moved from there when very young. Thankfully no one donated on her behalf. She has been deceased since 2016. I had no idea that they plagiarize obituaries for a profit.

    Legacy.com

    Date: 12/07/2023

    Thank you for contacting us. We sincerely apologize for any incorrect information that's displayed on your mother's obituary. We would be happy to edit or correct any misinformation. Please reach out to us at ****************** work with many funeral homes and newspapers across the country to host their online obituaries and guestbooks, we apologize if you were unaware of your mother's online, if you would like it removed instead of corrected we can do that as well. We look forward to hearing from you.

  • Sandra F

    Date: 12/03/2023

    Without permission, they posted my Mother's obituary, which she specifically did not want. Despicable!

    Legacy.com

    Date: 12/05/2023

    Thank you for contacting us. We're so sorry the obituary appeared online. We work with multiple funeral homes and newspapers across the country to host their online obituaries as well as guest books. We can make sure it is removed as quickly as possible if you would like to contact our customer care team at **************** We apologize again for the inconvenience and look forward to hearing from you.

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