Reviews

Review Details

• Review fromPat T

  Date: 01/19/2023

  5 stars
  My experience with Legacy was great. I only used the Legacy obituary service not extending to newspapers. It took a bit to understand how to use and access the obituary I was writing but calmness paid off. They have a very helpful customer service phone line where all of my questions were answered in a thoughtful complete manner. I look forward to knowing when a music will be added to this site. I saved a lot of heartache by first creating the obituary on my phone and a computer then cut and pasted to website. I found editing then easier as I finished the process. The one thing I wish I would have known as a friend creating this obituary was a list of needed information Legacy needs to easily fill out the order. For example the name of the place who held the deceased. The other thing is to add a space for the church or place of Celebration phone number and website. Saves grieving people the need to search for that information. I did not buy any products like flowers or trees therefore this review deals solely with creating the message on this site.

  Legacy.com

  Date: 01/20/2023

  Hello ***,We really appreciate the kind words and I have shared them with the team.

• Review fromBobbie B

  Date: 01/09/2023

  1 star
  DO NOT USE LEGACY.COM! I ordered flowers on a Friday morning for a Monday funeral through Legacy.com because it was linked to the obituary. After a series of emails over the weekend including "order confirmed", "item unavailable", "order resolved", "order canceled" and multiple phone calls, NO FLOWERS WERE DELIVERED TO THE FUNERAL. The phone number on the order confirmation doesn't work and has a message saying "we are having technical difficulties" before getting disconnected. I was finally able to speak to a manager at FTD Monday morning and will get a refund, but our attempt to let the grieving family know we cared by sending flowers was completely thwarted by a company that feels like a scam!

  Legacy.com

  Date: 01/10/2023

  We are sorry to hear that the customer had difficulties with our vendor.We checked in with the vendor and they were unfortunately unable to secure a florist in time for the service despite attempts to get one in the area. The customer called in and spoke with an agent on the morning of 1/9. A full refund was posted for the order and our vendor also offered a complimentary home delivery in addition to the refund, but the customer stated they had set up alternate arrangements. The customer also was given a coupon towards a future order.

• Review fromPaul A

  Date: 12/18/2022

  1 star
  I submitted my obituary in time to run Saturday-Monday. On Friday evening I get a call that they cannot run it due to system issues. They supposedly will run it the following weekend. I am not holding my breath. For this $800+ obituary, I used a debit card I had not used in almost a year. Now today (3 days later), there are multiple fraudulent charges on my account and I have to block my card. Either stealing numbers is part of their scam or they have a data breach. Unacceptable!

  Legacy.com

  Date: 12/19/2022

  Hello,We did experience a brief technical issue with our e-mail program that caused a delay in the publication, and we regret any inconvenience. We called the customer as soon as we became aware of the delay, and The Orange County Register confirmed that the obituary will run on 12/23, 12/24, and 12/25. We also confirmed we only placed a single charge on this customer's card on 12/15. We do not have any reason to believe our site has been compromised, however, we will reach out directly to collect more information from the customer to be certain.

  Legacy.com

  Date: 12/19/2022

  We wanted to add that due to the inconvenience, we will run the obituary as indicated above and provide a full refund. We'll reach out to let the customer know.