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Business Profile

Obituary Notification Service

Legacy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Obituary Notification Service.

Reviews

Customer Review Ratings

1.27

Average of 66 Customer Reviews

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Review Details

  • Pat T

    Date: 01/19/2023

    My experience with Legacy was great. I only used the Legacy obituary service not extending to newspapers. It took a bit to understand how to use and access the obituary I was writing but calmness paid off. They have a very helpful customer service phone line where all of my questions were answered in a thoughtful complete manner. I look forward to knowing when a music will be added to this site. I saved a lot of heartache by first creating the obituary on my phone and a computer then cut and pasted to website. I found editing then easier as I finished the process. The one thing I wish I would have known as a friend creating this obituary was a list of needed information Legacy needs to easily fill out the order. For example the name of the place who held the deceased. The other thing is to add a space for the church or place of Celebration phone number and website. Saves grieving people the need to search for that information. I did not buy any products like flowers or trees therefore this review deals solely with creating the message on this site.

    Legacy.com

    Date: 01/20/2023

    Hello ***,We really appreciate the kind words and I have shared them with the team.

  • Bobbie B

    Date: 01/09/2023

    DO NOT USE LEGACY.COM! I ordered flowers on a Friday morning for a Monday funeral through Legacy.com because it was linked to the obituary. After a series of emails over the weekend including "order confirmed", "item unavailable", "order resolved", "order canceled" and multiple phone calls, NO FLOWERS WERE DELIVERED TO THE FUNERAL. The phone number on the order confirmation doesn't work and has a message saying "we are having technical difficulties" before getting disconnected. I was finally able to speak to a manager at FTD Monday morning and will get a refund, but our attempt to let the grieving family know we cared by sending flowers was completely thwarted by a company that feels like a scam!

    Legacy.com

    Date: 01/10/2023

    We are sorry to hear that the customer had difficulties with our vendor.We checked in with the vendor and they were unfortunately unable to secure a florist in time for the service despite attempts to get one in the area. The customer called in and spoke with an agent on the morning of 1/9. A full refund was posted for the order and our vendor also offered a complimentary home delivery in addition to the refund, but the customer stated they had set up alternate arrangements. The customer also was given a coupon towards a future order.

  • Paul A

    Date: 12/18/2022

    I submitted my obituary in time to run Saturday-Monday. On Friday evening I get a call that they cannot run it due to system issues. They supposedly will run it the following weekend. I am not holding my breath. For this $800+ obituary, I used a debit card I had not used in almost a year. Now today (3 days later), there are multiple fraudulent charges on my account and I have to block my card. Either stealing numbers is part of their scam or they have a data breach. Unacceptable!

    Legacy.com

    Date: 12/19/2022

    Hello,We did experience a brief technical issue with our e-mail program that caused a delay in the publication, and we regret any inconvenience. We called the customer as soon as we became aware of the delay, and The Orange County Register confirmed that the obituary will run on 12/23, 12/24, and 12/25. We also confirmed we only placed a single charge on this customer's card on 12/15. We do not have any reason to believe our site has been compromised, however, we will reach out directly to collect more information from the customer to be certain.

    Legacy.com

    Date: 12/19/2022

    We wanted to add that due to the inconvenience, we will run the obituary as indicated above and provide a full refund. We'll reach out to let the customer know.

  • Anne F

    Date: 10/11/2022

    Legacy.com has made a terrible situation even more terrible. They scan for legitimate obituaries and their software creates one on the Legacy web site. The one they published for my family member had the wrong town and wrong college and nothing else. But what is even worse, is that they indicated that the family's wish was to plant a tree in honor of the deceased. This was not our wish. On top of that, we can't even find out who decided to plant a tree. I have no way of thanking people. Legacy gets a referral fee from the tree company and makes money off this painful situation. I'm disgusted

    Legacy.com

    Date: 10/13/2022

    We apologize for any additional stress that was caused by the presence of this notice. Upon request, we immediately removed this notice from our site. While we were not able to locate any Memorial Tree orders placed for your family member on our site, we found that there are several other notices online for your family member which offer Memorial Tree gifts, so you may wish to check with them about the missing tree orders. As always, you can reach out to our customer support team if there is anything more we can do to assist. We are happy to help.

  • Diane G

    Date: 10/11/2022

    This is a scam. Ordering flowers on the Legacy.com site resulted in emails that stated they could not provide the arrangement that was offered on their site. Then 2 hours before the service received an email that they could not deliver on time. Asked them to deliver to the home that day and later found out they could not. Called customer service who said they would contact a local florist to make and send something the next day. It should have been made already!!!I cancelled the order after interminable hold on the phone. Told them I thought this was a scam and they immediately hung up. Wish I had researched this before ordering from Legacy.com and Teleflora.

    Legacy.com

    Date: 10/13/2022

    We truly apologize for the experience you had with your sympathy flower order and regret that our vendor was unable to locate a florist that could fulfill this order. Our vendor reached out to you on 10/11 to advise you of the cancellation and refund, and offered to send a complimentary arrangement to the family home. If you would like to take them up on this offer to make things right, please do reach out.

  • john p

    Date: 10/03/2022

    This place is a joke. I ordered flowers for a memorial service almost a week ahead of time and an hour before the service I get an e-mail telling me they cannot fulfill the order. Praying that I get a refund at this point. After reading the reviews this seems like their typical way of doing business. Should have read the reviews before I placed the order but they were on the funeral homes website. After reading all the bad reviews which Legacy always has a we are so sorry response I am sure I will get one as well.

    Legacy.com

    Date: 10/04/2022

    We are truly sorry to hear that you had this experience with one of our vendors. Our flower partner was unable to secure a florist after several attempts and they said that they reached out to you to let you know. A full refund was issued and should be reflected soon, however, if you have any further questions you can reach out to our support team at [email protected] and we are happy to help.

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