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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 125 Customer Reviews

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    Review Details

    • Dana K

      Date: 12/22/2023

      Horrific company! They do nothing to help you as an employee. They're crooks out of *****.

    • Sree A

      Date: 12/12/2023

      Totally pathetic website and mobile application. I am not sure why employers use this service unless there are some collusion with HR departments. Not sure if anyone is reading these low reviews and taking action, specifically the employers that want to put their employees interests ahead of their own. Dump them now and go other highly rated, less expensive services like HSA Bank

    • Brandyann B

      Date: 12/11/2023

      Switchboard operator transferred me instead of answering my general question in regards to if I can speak with someone there or if I have to go through my employer. I called back and she spoke over me and when I pointed it out she just transferred me again. Horrible service for the face of the company and there is no accountability.

    • David S

      Date: 12/11/2023

      Dec 4th I updated my email to transfer my remaining funds to buy glasses for Christmas well I guess by them updating my email it blocked my account from transfer of money so now day 7 the 10th of December still cant access my money after they told me on the phone changing my email wouldn't effect a thing nobody there can help me access my money its like they don't know what's going I need help.     

    • pat m

      Date: 12/07/2023

      Horrific company. absolutely not one there has any idea had to accomplish anything you ask about. My account has been shut for 8 months (the site says "too many attempts" were made to access the account. (Meanwhile NO attempts were made to access the account. Their own fraud team told me that there is a software glitch that prevents many people from getting access to their accounts online or even to talking with a representative on the phone! The company couldn't care less that a person cannot get any access to their personal financial information. This would appear to be grounds for a lawsuit. Further they require that you call EVERY YEAR to give instructions for your RMDs (but they don't tell you this). If you don't give n ew instructions every year they send you a check (!) in the mail. This is not the 19th Century. The company is behind the times and incompetent is the best I can say about them.     

    • JD D

      Date: 12/07/2023

      This company is HORRID - i have at least 5 help tickets in for the same issue. Each time they say it is resolved but it isn't. They have miss posted load payments, taxed **** distributions that should not have been taxed (yes what a headache w the *** it has become).Hours and hours lost - If your company uses Alright Solutions I suggest you move to etrade / Vanguard etc - any place but Alright.    

    • Md B

      Date: 11/21/2023

      Horrendous experience. Nothing short of a living nightmare, Several hours on the phone even with CVS Caremark and or ********** on the line too, trying to get answers. Both shocked by Alight benefit "pros" (HILARIOUS to refer to them as that) flat out hanging up without resolving issues or actually lying to me, all after being on the phone over an hour. I have had nothing but issue after issue with them they go above and beyond not to provide coverage or provide actual customer service. Incompetency is truly shocking. I wonder what my former company was paying for their "service" because it was completely NOT worth their resources unless they genuinely enjoy torturing their employees- which they probably did.

    • Barbara B

      Date: 11/20/2023

      I have a RHRA account with them provided by my previous employer not by my choice. When they were called AON they worked ok with my spending account reimbursements, not that they are Alight they are terrible. The continue to deny my claims for reimbursements for absurd reasons, even though they had approved identical medical claims for many years, There is no email contact and the chat line is not helpful. after I complaint in writing they send a completely general email with instructions reference and never did address my complaint. You can not answer to that email. They have terrible customer service. If you can avoid them please do, it is a pity I have to deal with them and can not cancel. Less than ONE star!!    

    • nancy g

      Date: 11/15/2023

      Called and have been on hold for over an hour and 15 minutes. They closed access to my HSA/FSA funds, closed access to my account on the app, and made me call to open the account only to sit here at 6:43pm CST listening to hold music for like I said over an hour.   

    • John L

      Date: 11/06/2023

      I have to work thru them because of my pension. They require you to fill out ALL INFORMATION BY PHONE. The exact form can be filled out online but they says NO. You have to spell out all your medications and health for them verbally! Very poor service on the phone! GO SOMEWHERE ELSE IF YOU CAN!

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