Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alight Solutions has 5 locations, listed below.

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  Alight Solutions

  Chicago, IL 60606-5707

• 

  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

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  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

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  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

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  Alight

  8770 New Trails Dr Spring, TX 77381

Review Details

• Review fromCASEY H

  Date: 04/18/2023

  1 star
  This has been the absolute worst company to deal with. The managers never return calls. They automatically deny medical claims even with proper documentation, then debt your accounts to pay it back. It has been the biggest nightmare having to fight for my own health saving money! I wish my company would change benefits providers.

• Review fromMax P

  Date: 04/05/2023

  1 star
  EY is using Alight to offer Better You benefits and also "Firm managed" pension plan. As many stated, what ** was thinking?! The customer service, the management, the level of technology, the qualification of personnel - everything screams THESE GUYS ARE YOUR WORST NIGHTMARE. I wasted 3 months trying to get my pension from them after I terminated my employment. Calling them is pain. Making appointments - is waste of time, they can call you 20 min after appointment time, after few rings - they will hang up to never call back. They schedule in CT time, but then call you in ET time. To make matters worse, they cannot manage a simple transaction of direct rollover. I requested my roll over to be done to Fidelity. They told me I'll will have to wait 6-8 weeks (!) after my employment's termination. Then they made an attempt to make a transfer to fidelity that was coded as "contribution" (!) (Which would put me at odds with IRS. Thanks God, Fidelity rejected that transfer. Then, 3 weeks later they sent me a check (even thought I requested a direct transfer). This check was written into my name, but not for deposit at Fidelity, but some kind of local bank in ******** (and I live in ********). I spent about 5 hours in total on the calls with Alight customer rep, last time I spoke with them - the guy wasn't able to even tell me what would be the name the check is to be issued into. He tried to read it 3 times and each time it was something else. My advice - if you have an option to keep money with Alight till your pension, or take them with you - don't even think twice. Take them while you can. 20 years later these clowns will easily tell you they have no records of your pension and don't owe you a dime.

• Review fromAmy H

  Date: 03/22/2023

  1 star
  Horrible website interface, horrible customer service. I wish I could give them 0 stars.

• Review fromRoderick A

  Date: 03/21/2023

  1 star
  Updated my address when I moved, they messed it up and sent my mail to some combination of my new and old addresses, called and they "fixed" it 3 times before it was actually fixed. Took 3 tries to roll over my 401k to my new employer, each time the issue was them not inputting the necessary info that I gave them and spelling errors. Very unprofessional and not comfortable with them handling money or personal information.

• Review fromMargaret M

  Date: 03/20/2023

  1 star
  I would also like to give a zero, but I have to give them a 1 star per the system. We started a direct rollover on March 8th and have since had multiple phone calls with very little progress. They require the receiving brokerage firm address be on file for the brokerage firm for 7 days but they don't tell you that you can have the money direct deposited to the institution. They tell you that the check has to be mailed. If there is any issue, a trouble ticket has to be generated and it takes ***** hours before someone will look at it. We were promised money would be moved by a certain date and it wasn't...multiple times. There is no accountability, no attempt to offer meaningful solutions without being pressed, and no acknowledgement of the hours of time wasted on the phone for their end clients. The site is abysmal to navigate, also.

• Review fromcurtis m

  Date: 03/15/2023

  1 star
  This company is very difficult to deal with 5 calls and 2 weeks to resolve an issue. I asked to speak with supervisor and was told one would call me. I am still waiting. the system made me choose a minimum of 1 star, but I would give them Zero.

• Review fromMichael D

  Date: 03/10/2023

  1 star
  I work for a major health care company in **********. As of December I had a loan from my retirement account that should have been retired. Due to so called system issues it was not retired until February 3. I intended to take another loan Jan 1. As of March *************************************** to complete a loan request. I submitted two this week and after submittal the response is not a fatal error or even warning message. But just says some information normally available can not be displayed. If this has happened to numerous others. I have to wonder if it is not by design or indifference to fixing their system issues. They benefit by keeping funds on hand.

• Review fromStefanie S

  Date: 03/01/2023

  1 star
  I hope Alight reads this. We have been HEB employees for 15 years. Once Alight came into the picture all went downhill with our FSA card. Long story short. Every time I call to get balance information, I get different answers. One person told me that my benefits do not roll over. Since that call, four people told me it did. One person today, *****, no last name and evidently no supervisor to speak to, told me that if I wanted to know my balance, I'd better have some time because it will take a very long time. I had six hours but not one minute for him. I told him that I would call back with support from HEB on the line because when they are listening, I do not get jacked around. Every time this works for me, but I always try without support first. I did call back and got Miracle. I asked her the same exact question. She answered it with one sentence! Problem solved. Alight makes it very difficult to call them. Their number is not listed on the card. I had to go to the better business website to get it! Anyway, I'm giving them a one star for such inconsistencies with their staff.

• Review fromRick J

  Date: 02/26/2023

  1 star
  Worst company i have the displeasure of ever dealing with. Wish i could give them negative stars. Been trying to close my account with these dbags for a year and every time they give me a run around while i have had no issues moving around my other 401k with a simple phone call. So far they have charged me over $500 in fees while still fkn around. How the heck are they still in business. DO NOT invest your money with these morons. You will hate your life dealing with these crooks. All these reviews are a 100% corect

• Review fromScott C

  Date: 02/15/2023

  1 star
  I'd give zero stars if I could. They fail to do THE MOST BASIC functions needed -- like making it possible to log into their website. Website is ridiculous. iOS app is horrible. I can't even get quarterly statements out of them. I gotta roll my money into another account, it's so bad.