Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alight Solutions has 5 locations, listed below.

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  Alight Solutions

  Chicago, IL 60606-5707

• 

  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

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  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

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  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

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  Alight

  8770 New Trails Dr Spring, TX 77381

Review Details

• Review fromRobert G

  Date: 02/01/2023

  1 star
  My employer, a major defense contractor, switched from Fidelity to Alight Solutions in 2022. Since then, everything I wanted to do has been excruciatingly painful. When I change my 401K deduction percentage, the updates don't happen correctly. In fact, Alight allocated my contributions to an AFTER-TAX 401K fund instead allocating the funds to a BEFORE-TAX fund, causing me to not receive a company 401K match. Alight still hasn't fixed the issue over two months later despite numerous phone calls, online chats, and registered snail mailings. Alight is simply just non-responsive, most of the time. When you do finally make contact, nothing is resolved and I've been sent back to my employer's ****************** which blames Alight Solutions for not updating their systems. To my employer: many of us have issues with Alight Solutions. Please, please, please go back to Fidelity.

• Review fromAmy Y

  Date: 01/13/2023

  1 star
  Regarding the Alight- managed-Accenture 401K website and customer service- they deserve zero stars. If you don't remember your pin- they do not have an alternate way of ID'ing you. There is no 2 -step authentication, no tell us 4 pieces of info ( which they certainly ask for in order to speak with you but are seemingly, and ridiculously somehow insufficient to get a password changed.The website is very poorly designed and looks like it hasn't been updated since the early 2000's. So, If you want to update your information you need to reset the password and the website will let you TRY to reset but it will fail because they have an "incorrect address" in their system, which you can't update because of needing a new password to access the website which you can't get because of the incorrect address and so on. Then, when you call to straighten things out, they make you wait a LONG time, transfer you to a new person without warning, calls get dropped without warning, have you repeat your personal information 3-4 times, just so that at the end of this bizarrely long call for them to tell you that they will send your new PIN CODE via regular mail in the next 2-3 business days which is needed before they can let you access your information. The last painful step is that you have to then call them again so you can give them all your info again (plus the pin) and finally reset your password and get access to the stupid website. It took 50 minutes to get one step of the process of changing my password done. I am bracing myself for a similar process once the pin arrives. Yay! The delays are not bugs but features of the system- because being too efficient can harm their profits.

• Review fromKirby M

  Date: 01/07/2023

  1 star
  These Reviews are Correct and it is intentional. That what ***** does, sad they do it to the people that made them their Money.

• Review fromNina M

  Date: 01/04/2023

  1 star
  We've been on the phone over four hours waiting for a representative. No one knows anything, phone gets cut off randomly. The submission and reimbursement process is a mess, again, NO ONE KNOWS ANYTHING, takes FOREVER (account previously managed by *******, submission and reimbursement process took less than two weeks in its entirety, quick responses, clear information on website, it was such a good experience in comparison), and is often INCORRECTLY denied. *************************** has managed to snooker too many good American companies into using this incompetent, dishonest company. They seriously need to be investigated for financial mismanagement and abandonment of their fiduciary duties.

• Review fromScarlet C

  Date: 12/30/2022

  1 star
  If I could give a half a star I would. I scarcely know where to begin, I am SO upset, but the bottom line is they completely mishandled my ******** through AT and T retirement. A T and T did their retirees a major disservice by switching to this company. I made a simple request to switch prescription drug providers because they jacked up the premium from $17 to $59 with no notification a year ago. I was told to change during open enrollment and when I took the required steps I found out the application for the new prescription company was somehow rejected ( and I was given no notification or reason, I had to call to find out ). Worse, the old prescription company was renewed against my wishes at even higher premium of $65. I called Alight to find out what happened and after being put on hold without notification they could provide no solution, even though I had a confirmation number and the name of the agent I worked with to make the change in October. They gave me a number for the new prescription provider to find out why the application was rejected, but it was only the agent for THAT company. Not just incompetent, but maliciously incompetent. They caused of hours of work and stress, and now Im stuck with a plan I dont want thatll cost a total of $600 more for the year. On TOP of the extra we paid this year. Needless to say we will change providers next year.

• Review fromEthan W

  Date: 12/22/2022

  1 star
  A large international optics corporation recently partnered with this inept company to provide benefits verification and a health insurance "marketplace". Nothing but an awful experience, failing software, databases not linking, endless waiting. No ability to talk with any CSR or email. I hate this company and wish they didn't exist or profit from the idiots saving $ in HR. If I could give 0 stars I certainly would

• Review fromVladimir M

  Date: 11/28/2022

  1 star
  Horrible experience. Our employer uses them for HSA/FSA and it's been nothing but trouble. Out of all the benefit management companies I used in the past, I never had so many issues. Their phone system is a total joke. You can never get to HSA/FSA through it. If you are lucky, you'll get to Retirees Spending Accounts and then after multiply redirects you may get to the right department. But often you would end up in any random place - "report a death', 'rewards for a hotel chain', some voicemail, etc. Or your call would just get disconnected. Mind you all of it is not instant. To play this game you have to wait on hold every step of the way. This year I spent probably a work week worth of hours trying to speak to someone there and fix their mistakes. Once in a blue moon you get connected with someone who actually cares and tries to help, but I got the impression even their own employees have to deal with the same horrendous phone system so their luck in reaching the right place is limited too. Their website is next to useless as well. Avoid at all cost.

• Review fromStephen R

  Date: 11/21/2022

  1 star
  They don't deserve a single star. Don't bring all this nonsense about being easier and more accessible when your website not only completely unstable, but there was no QA/QC that was done before bringing this junk online. Go back to making atari games and pixel block websites and let the true professionals do their job. Complete utter disappoint.

• Review fromGerry S

  Date: 11/17/2022

  2 stars
  If you think you have a tech problem, their is no support. The general number is answered by people who can only make appts. They can not transfer you to tech support. All they can do is schedule an appt with a licensed agent for a call-back in ***** hours. The website is great, but can be a bit misleading. They would probably save a lot of calls like mine if you could communucate your perspective, right or wrong, to them. But you apparently can't.

• Review fromSherman W

  Date: 11/10/2022

  1 star
  Alight Smart-Choice Accounts handles a *********** Spending Account offered by by employer.1. I am fairly certain that I did not sign up for this. Simply because I view all HSAs as a scam. Rest assured, I printed a copy of my enrollment this year.2. I discovered that I paid into this program and have $2600.00 that I need to spend before ******. I tried to use my card in October of 2022. All of these expenses were HCSA approved. They were all declined.4. I called Alight on 10/27/2022. They stated that my card was basically invalid from them. I would receive a card in 3 business days. The code on the back of the card wasnt for my card?5. I called at the end of the third day. They said the representative misspoke. It would be 7 - 10 days.6. So I received an email 11/10/2022. Stating that my new card was sent 11/7/2022.. AND to allow **** business days for delivery?7. If you do the math, I should have received this card by the 11/8/2022.Something isnt quite right here. Why did they send me an invalid card to begin with? Why did it take from 10/27/2022 until 11/10/2022 to finally mail out my replacement card? Im betting something will be wrong with the replacement card. That way I can miss the deadline for me to use my $2600.00 that I paid into this scheme.