Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alight Solutions has 5 locations, listed below.

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  Alight Solutions

  Chicago, IL 60606-5707

• 

  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

• 

  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

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  Alight

  8770 New Trails Dr Spring, TX 77381

• 

  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

Review Details

• Review fromJennifer H

  Date: 07/17/2023

  1 star
  I think they are about the shadiest company I have had to deal with. They sent me a letter saying they had unclaimed property in my deceased father's name, but phrased it in such a way that it almost sounded like he owed them? After both my sister and I contacted then multiple times, they finally tell us its a life benefit annuity. Life benefit annuity's have to start disbursement at age 72 here in our state. He has been deceased 9 years now, but would have hit 72 five years ago. So what have they been doing the last 4 years? They obviously weren't trying very hard to find him.They are pulling this we just found out he is deceased. Claiming they need a death certificate(which we sent them) and a small estate affidavit... but his estate has already been through probate. I can't file for it without an amount to put on the paperwork and they won't give me any figures. The probate office was pretty sure I would need to reopen the estate, but again our lawyer says we will need an amount to petition a judge to reopen the probate.Half the time when I call them, they claim they can't even find my father's accounts in their system.What it really feels like is they made a weak attempt to find him or someone for disbursement and now are making things as difficult as possible, so my sister and I will give up and they can just keep my father's money. Last time I called them , I spent an hour being transferred around before finally just being told that they couldn't help me again.

• Review fromPhyllis E

  Date: 07/11/2023

  1 star
  They are the worst company I have ever dealt with. **** switched to them for retirees. The reimbursement department is a joke. Have been trying to get reimbursed for legitimate medical bills and being told that the format that was given to me by doctors billing ****** and insurance company were not acceptable. Have been trying since May. Everything I send in is not acceptable. They even gave me a deadline of July 18th which I can't meet because the doctor's ****** and insurance company don't use the format they are requesting. I've even sent in proof of payment, insurance statement, doctors statement and pathology report. Still twice denied because supposedly it is not in their format which no one uses. It seems as if they're getting paid for making you sicker and hoping you go away. Lordy Lordy. Only reason I am giving 1 star is that's the only way I can post this. Ion was way better than Alight

• Review fromRon W

  Date: 06/30/2023

  1 star
  I wish I could give this company zero stars! Their customer service is absolutely horrendous!! I've been trying to find out about my company pension, and after 10 weeks I still don't have any information. They told me they mailed the information, I know the mail is slow, but not that slow!!!! I asked them to email the information to me, but I was told that that wouldn't be secure. SERIOUSLY!!! Snail mail isn't very secure. Their business operations are totally archaic!! I can't wait to pull my money out of this company!

• Review fromChristy E

  Date: 06/21/2023

  1 star
  Mc **** lds is using Alight. I was on leave for breast cancer when Alight dropped my coverage during treatment, saying they mailed an invoice. $32K in hospital bills they've exposed me to because they put an invoice in the mail - not certified, not followed up on, just put in the mail and when I didn't receive the invoice, and when I did not pay them for one month's premium, they dropped my insurance coverage entirely. They sent an email they said. But to access the message content, one must follow a link to a work portal, which I was not accessing work systems. Plus I didn't know my insurance could be at risk while on medical leave. My company is attempting to reinstate coverage, Alight says okay to my company, then tells me it's not possible. My 3rd call today, was told I could mail a check, and that no, they will not take payment through their app or website or credit card. What could possibly make a company not be inclined to take immediate payment? I thought receiving payment was the most important thing? Otherwise, why would it be worth stopping a breast cancer patient's coverage during her treatment? Apparently, receiving that one premium payment is so important, that I am not allowed to pay them.

• Review fromBryan R

  Date: 05/25/2023

  1 star
  Intentionally deny claims without cause in hopes you will go away without any reimbursement money. Only after you call and complain they will process your claim Make process very difficult for people to file reimbursement claims. Again in hopes you will give up. Very shady company. I filed a complaint at the ************************ regarding their methods of operation.

• Review fromPeter H

  Date: 05/19/2023

  1 star
  Been trying to payoff the last couple hundred dollars of a 401k loan for months. They say last payment cant be electronic check despite all others for four years being accepted. Then after sending bank check for payoff amount (which I confirmed with multiple agents), then said there is an additional balance. Asked for a statement to understand discrepancy and they apparently dont do statements unreal.

• Review fromJim I.

  Date: 05/17/2023

  1 star
  Ticket [ticketid:5514694] has been closed My company uses Alight to run our Flexible Spending Accounts.Every year someone in their office gets the dates for "Date of Service" and "Date Paid" switched around. Their confusion leads to my FSA card being put on hold so when I try to pay for my RX's, I get denied. It takes days to resolve with phone calls, emails and chats.While I am no longer able to access my money in my FSA account, ********************** continues to take or steal money from my paycheck every week to continue funding my FSA which I cannot access due to their errors. This has happened to me now 2 years in a row! Alight is a dangerous company to use as they can prevent you from getting your RX's refilled.

• Review fromAl S

  Date: 05/05/2023

  1 star
  Frontline employees are unqualified for their jobs but the real travesty comes from way high up. Their claim denials (using general boilerplate words) and incessant documentation needed are all intended to keep you from spending all your money. Of course they routinely blame the IRS.For example, they denied my claim for delivery trays prescribed by my doctor for cavity protection. Alight said they were cosmetic. Borders on a scamin my opinion.

• Review fromSteve R

  Date: 05/01/2023

  1 star
  Horrendous service, didn't even explain the basics associated to my 401k. Resulting in unacceptable outcomes.

• Review fromDan J

  Date: 05/01/2023

  1 star
  Absolutely terrible. I had this account created when an old 401k of mine rolled into Alight. I've been trying to close the account and withdrawal my money for over a month. They only accept "hand signed" forms. Not sure what that means. I printed them, signed them with my hand, scanned them, and apparently that's not what they mean. So they decided no to call me, and keep my money. HORRIBLE!!! DO NOT USE THEM!! WITHDRAWAL ALL YOUR MONEY NOW! The BBB of D- is too high. Not sure how they are in buisness