Complaints
This profile includes complaints for MDHearing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 77 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/26/2023 have called this company for 3 days, waited well over 30 minutes on hold to get a RDM number they require to return hearing aids for total refund. Finally reached a person about the return and now have to wait for another person to call back to get a number. very poor customer response. I have no idea if will refund over ****** because they continue to delay the process.
Business Response
Date: 12/10/2024
Thank you for bringing this matter to our attention. Upon reviewing our records, we can confirm that the hearing aids were received from Mr. ****** on April 26, 2023, and a refund was issued on May 7, 2023.
We regret any inconvenience Mr. ****** may have experienced during the return process. While we aim to provide a smooth and efficient experience for all customers, we are continuously working to enhance our processes to better meet their needs.Initial Complaint
Date:04/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MD Hearing advertises *** approved hearing aids for $299 delivered, selling online and mail order with a money back guarantee in 45 days of trial.I made a purchase by phone on March 12, ******************************** a timely manner, charged $310.72 (including sales tax).On April 10, my credit card was charged $10.74 with no explanation or even an email email receipt. I attempted phoning the company 4 times and sat on hold for 30 minutes each time. Finally, I contacted support with their online form, resulting in support request ****** on April 10.With a brief email communication, I was told that I had signed up for their extended protection plan when I purchased the hearing aids. I said I had absolutely not, requesting they cancel the plan and refund the charge. They agreed, yet it has not occurred.April 17, a charge for $64.45 from MDHearing shows as Pending, and another for $64.45 shows as Declined. I have no idea what this is for or why it was put through twice and declined one time, but it is an UNAUTHORIZED charge.I never agreed to allow them to process any kind of recurring billing. I need for them to cancel all charges since the original purchase. I am still considering returning for a full refund as they are really not very good, and I am concerned about further additional charges ongoing from them without notice or agreement. Perhaps THAT is how they can sell hearing aids for such a low price, add the profit later and hope nobody notices...Initial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get a RMA number to return the hearing ades. Put on hold every time with no response.Business Response
Date: 12/10/2024
Thank you for bringing this matter to our attention. After reviewing our records, we can confirm that ***** ********** was refunded on April 17, 2023, following the receipt of the returned hearing aids on April 11, 2023.
We understand the customers concerns and regret any frustration they may have experienced during the process. While we strive to ensure prompt and efficient support, we recognize the importance of improving our response times and are actively working on enhancements to our customer service operations.
If you require additional details or documentation to close this matter, please feel free to reach out.Customer Answer
Date: 12/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********Initial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered these hearing aids on 3/8/2023, one of them stopped working on March 29, 2023. I have been trying to contact the company only to be put on hold for 30 min to an hour and nobody picks up. I emailed them thru their costumer service online, 5 days ago and have not heard a word. Asked them for a call back, becasue you will not lose your plan in line, 5 days ago. My daughter has tried to call with the same results. They say you 45 days to return, you have to get a RMA number but nobody will pick up on the return line. I have tried going thru sales and they will not help, won't even get you a supervisor to speak with, they just send you to the return line to sit and wait until your 45 days are up.Business Response
Date: 12/10/2024
Thank you for bringing this matter to our attention. After reviewing our records, we can confirm that this customer was refunded on April 14, 2023, shortly after we received the returned hearing aids on April 10, 2023.
We understand the customer's frustration regarding their initial attempts to reach us, and we sincerely apologize for any inconvenience they experienced. While we strive to provide timely and efficient support, we acknowledge there are areas where we can improve and are actively working to enhance our customer service processes.
If additional information or documentation is needed to resolve this matter, please do not hesitate to reach out.Initial Complaint
Date:04/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought hearing aid from MD hearing. I can't use it. It rings in my ears. I need a RMA number to return. I called numberless times. No one answered. I am on hold now for 27 minutes. Order ID: scind-**********. Order date: 08 March ****.Business Response
Date: 12/10/2024
Thank you for the opportunity to address the concerns raised by ***** *****. After conducting a thorough review, we found no record of any email, chat, or phone correspondence from this customer, either regarding their purchase or requesting a refund.
Additionally, it has been over a year since the purchase, and our records indicate that no attempts were made to contact us using the information provided by the customer. As outlined in our policy, refunds must be requested within the 45-day return period, which requires the customer to contact us via one of the following methods:
Phone: ************
Chat: ******************************
Email: ************************************************************
Unfortunately, as this timeframe has long passed and no correspondence exists in our records, we are unable to accommodate the request.
We are committed to providing excellent customer service and encourage customers to reach out during the return period should they have any concerns. Please let us know if additional details or clarification are required.Customer Answer
Date: 12/10/2024
Complaint: 19892896
I am rejecting this response because: I called numerous times and nobody answers.
Sincerely,
***** *****Business Response
Date: 12/12/2024
Dear Mr. ****************** style="font-size: 0.875rem;">To assist us in locating any missed calls or communications, we kindly ask that you provide us with the phone numbers you used to contact us. This will allow us to thoroughly search our system for any missed calls.
Additionally, we would like to confirm that the email address we have on file for you is ********************** Please let us know if this is correct. We want to note that we have not received any emails from this address.
At this time, we also have no record of any chat communications online associated with your account.
If you attempted to reach us through another channel, please provide any additional details that may help us investigate further. Thank you.
Customer Answer
Date: 12/13/2024
Complaint: 19892896
I am rejecting this response because:
I made numerous calls and nobody answered. These are the numbers I used ************ and ************
Sincerely,
***** *****Initial Complaint
Date:04/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
these hearing aids hurt my ear. i have tried at least four times to talk to someone about a refund and have been put on hold for at least 3o minutes each time.I even tried to leave a p[hone number but was cut off by your automatic call back service. I simply want a refund.Business Response
Date: 12/10/2024
We strive to make it as convenient as possible for our customers to reach us. You can contact us through the following methods:
Phone: ************
Chat: ******************************
Email: ************************************************************
Mailing Address: ************************************************
Please note that wait times may be higher on Mondays and during peak hours between 9:00 AM and 3:00 PM. To minimize wait times, we encourage you to reach out during less busy periods.
We appreciate your patience and are committed to providing you with the best service possible. If there is anything further we can assist you with, please don't hesitate to reach out.Initial Complaint
Date:03/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As with other complaints with MD Hearing I bought a pair of NEO Hearing Aids. There is a 45 day full refund . I called 3 different phone numbers,waited over 30 min. no answer nobody just the same recording over and over. I just want an RMA so I can return the aids . Please Help Thanks ****Business Response
Date: 12/10/2024
This customer was fully refunded the day after the complaint was filed on April 26th, 2023.Initial Complaint
Date:03/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not hearing very well with these hearing aids. I am constantly saying "what". I don't think they fit in my ear properly. I keep getting new tubes but none of them seem to be any better.Business Response
Date: 08/05/2024
We understand that you have been facing issues with hearing clarity and fitting. Its important to note that our hearing aids are over-the-counter devices designed to assist with mild to moderate hearing loss. They may not be suitable for all types of hearing impairments.
For better clarity on what to expect from hearing aids, we recommend visiting the following websites, which provide realistic expectations and information about hearing aid performance:
Mayo Clinic: Hearing aids
American Speech-Language-Hearing *************************************** of ************************ we offer an online hearing test that can help determine if our hearing aids are suitable for your specific hearing needs. You can access the test
It's important to manage expectations with hearing aids. Even with devices that cost thousands of dollars, users might still experience moments where they need to ask others to repeat themselves. This is a common experience and does not indicate a failure of the hearing aids.
If you find that our aids are not meeting your needs, it might be beneficial to consult with a hearing specialist for a more prescriptive solution that could better suit your hearing loss.
Thank you for your understanding, and we are here to support you in finding the best solution for your hearing needs.Initial Complaint
Date:03/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern On March 13, 2023, I ordered 2 VOLT Hearing Aids for a total of $320.98, Order ID: SCIND-********** (EVOL: EV-********). These hearing aids came with a return policy stating, " Your satisfaction is guaranteed. If you are not satisfied with your MDHearingAid, you have 45 days from the date of delivery to return it for a full refund."These hearing aids are useless for me, I tried several times to call the numbers given for customer service. I waited 45 minutes on one call just to get the recording that they are busy and to call back. I did call back over and over and never was able to talk to a person. I emailed two times, their response said they would respond in two business days. I never heard back from anyone. I had several questions to ask about the hearing aids but now I just want my money back. I have tried everything to get ahold of someone but never accomplished anything.Business Response
Date: 07/11/2024
This customer was provided with a full refund on April 4, 2023 on the day we received his returned hearing aids. Proof of date received and refund included.Initial Complaint
Date:03/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I can't reach a live person to get an RMA like so many others. They don't respond to email requests or answers phone calls (long waits on hold).Business Response
Date: 07/11/2024
This customer was provided with a full refund on March 31, 2023 on the day we received his returned hearing aids. Proof of date received and refund included.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.