Complaints
This profile includes complaints for MDHearing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 77 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a pair of MDhearing aids on November 26, 2022 $299.98. Received them on December 1st 2022. Order ID SCIND-**********. Followed instructions and charged them over night. Next day they were dead as a door nail! Can't get through on the phone. Their menu does not connect to anyone. Contacted them by e-mail asking for RMA to return them. Received answer that they are reviewing my complaint two times. I am well within their return policy of 45 days. I have a bad feeling about this company.
Business Response
Date: 12/09/2022
The merchant has contacted the complainant and provided Return Authorization so they may return their hearing aids for a full refund.Customer Answer
Date: 12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:11/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MD Hearing states that their hearing aids have a life span of 3-5 years. I purchased the Volt Plus Hearing Aid approximately two years ago. After having them a little over a year, I started having problems with both hearing aids to work. Some days they did and some days they didn't. I got in touch with customer support and they did replace that faulty set of hearing aids. About four months after using the replacements they too started with the same issue I had with the first pair. This time my right hearing aid is totally dead, it does not work, period. The left hearing aid is on again off again. I am 85 years old and I'm a care giver for my 65 year old daughter who has ******** Syndrome. I cannot take care of her if I can't hear her. Back to the issue, I reached out to customer service stating that the replacements which was only 4 month old were not working at all. They replied and said it would cost me $89 for repair. I argued that the hearing aids was only four months old and they expected me to pair for the repair of their faulty equipment. I asked the service rep how long do their hearing aids last and she said, in an email to me, that they last approximately 3-5 years. I argued that if this is their claim they should definitely replace the faulty hearing aids that I have received from them. For $599.00 I got a little over one year's use out of two sets of hearing aids that to me must have been inferior. I was given scenario's as to why a hearing aid would not work and non of them would apply to me. I don't have young children who would play with or pets to chew them, I don't wear perfume, I don't use hair spray, I won't wear them with wet hair, I never dropped them, I never got them wet and I regulary cleaned them with the tool supplied and replace the tubes and tips as recommended every three months. Spending that much on hearing aids was hard for me because I only have a social security income. I feel that I have been cheated out of a lifetime of use.Business Response
Date: 12/08/2022
Please see attached response to this complaint.Initial Complaint
Date:11/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Need RMA number to return hearing aids for a full refund. Can not get through to customer service after several attempts over the past 2 weeks and several emails. SCIND-**********. This needs to resolved or they should not require a 45-day return policy.Business Response
Date: 11/28/2022
We have reviewed are call records. According to our records, the caller only chose to take advantage of our 'Press 2' option for an automatic callback today, 11/28/2022.
The complainant was provided with the Return Authorization desired today, 11/28/2020 on our 2nd attempt to return their call.
Our phone system only allows callers to wait for up to 20 minutes in the queue for the next available agent. If a caller does not press 2 on a high volume call day (which is almost every Monday) they will be disconnected after 20 minutes have elapsed. This is the maximum wait time allowed by our provider.
Return Merchandise Authorization may only be provided over the phone.
We apologize for any inconvenience in the processing of your return.
Initial Complaint
Date:11/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order Date: 17 Oct 2022 Order ID: SCIND-********** (EVOL:EV22530817)Purchase Price: $325.85 After deciding to return the product purchased to obtain a refund, I was required to contact **************** to obtain my *** # in order to not forfeit 20% of my purchase price. After multiple phone call attempts at various times of the day and at varying days of the week during the Companys business hours, it was impossible for me to even get through. The line would either disconnect after just a few seconds of the recording, disconnect after hitting the #5 key following the prompt, or just getting the recording to repeat itself with no effect at all after pressing the directed line number. I can understand how its possible for a Companys phone system to go down temporarily, short term. However, its hard to believe that a reputable business would tolerate this kind of prolonged customer service disfunction. At this point one could only guess that this might be the intention of management to have an excuse to obtain the above 20% forfeitures, since Ive never heard of a Company making this arbitrary requirement for a 100% purchase return to begin with.I am now being forced to make the return without the *** # so that I dont exceed the 45 day return expiration period and forfeit the remaining 80%.Business Response
Date: 11/15/2022
Hello, we have contacted the complainant and provided his Return Authorization via Telephone on 11/10/2022.
We have also emailed the return instructions and RMA nubmer to the complainant on 11/15/2022.
Thanks.
Customer Answer
Date: 11/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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