Customer ReviewsforMDHearing

I bought the neo xs hearing aid. It did not perform as expected. I got terrible feedback in my ears . Sounds were distorted . I felt this was not a hearing aid but just an amplifier . I wanted to return the hearing aids within the 45 day trial period . The first person named ****** was very rude and not much help . The second agent was better but told me I have to pay for the cost of shipping back plus insurance . No where in their information booklet does this company state this. Her answer said the booklet doesnt say either way about rules of shipping this item back . This is not a reputable company and urge folks not to use them .

Wanted to return and had a hard time getting in touch with someone to return the product

*** had Volt hearing aids and they work great when they are charged. Ive had no problems with customer service in the beginning but now you cant get anyone. Ive tried to get customer service everyday for 2 weeks and yet to get a call back. I wrote to their chat line and received a lame answer from their audiologist that they have been slammed with calls. Anyway, dont waste your time with them and find another company.

My current hearing aids perform better than the MD hearing aids. I returned the MD aids to them.

DO NOT BUY FROM THESE PEOPLE UNLESS YOU DONT ACTUALLY WANT THEIR "No Questions Asked" 45 DAY RETURN GAURANTEE.I have been attempting to get an RMA for the hearing aids that I purchased for my Dad. He refuses to try them, so I wanted a refund. They are unopened.I have attempted contacting the MD HEARING company twice now. On the 28th of Dec I opted to be called back. But the call back went straight to voice-mail. I am aware of this tactic and was very unhappy. I made a second attempt today ****. This time I stayed on hold waiting to be helped. After exactly 2 minutes I was told there were no agents available and you hung up. Tried again later... same result. Again, very deceptive practice as time is running out on my 45 day return window.

Received my hearing aids, but one of the accessories carried what very clearly looked like a smudge of ear wax. They agreed to send new accessories. Then I had to call because I couldn't program the hearing aids properly. Called three times on 1/8/24, each time reached a recording that said all representatives were busy and to call back later. Called twice on 1/9/24. First call, sat on hold for 15 minutes. Then someone picked up and hung up. Called back, sat on hold for another ten minutes, finally gave up. Did a live chat with a representative. She said my hearing aids were probably defective, and offered to send me a replacement pair in "four to six business days." I asked that they be expedited, and she said only if I pay the expedited shipping charge. I then questioned their customer service practices, and she accused me of having "beaten and badgered for every possible freebie you can get" (simply because I didn't want to deal with someone else's ear wax. I felt very unappreciated, totally unvalued as a customer. If for simply the horrendous customer service at this company. I recommend other avoid mdhearing.com!

The ability to turn on and off the aides with the blue light fast vs slow is the most fantastic helpful and beneficial aspect of any hearing aide I have tried. Congratulations on the very idea. Unbelievably great. You need to advertise that facet of your aides. I did get some attention telling another big company they needed to learn from you guys and your blue light. ;) Your domes 'melt' with the warmth of the ear over a very few hours. That causes the aide to lose contact and decreased function and they may even fall out. In addition, the aides are large. I am six feet and I have small ears but gees guys...not that small. I even rubbed a blister in my right ear just due to the fact it was too large. When the domes melt in the heat of the ear, even in my ear, they slip around. Change your domes. Nano has good one but so do other companies. It is a real issue for me with an aide large enough to blister my ear fall out six hours later. Not nice. Of everything about your aides the outside of the ear on/off is fabulous. The other thing is make them so when you turn them off, the next time you turn them on the setting is rearranged to be what it was the last time you turned them off. No more fiddling with them is best. I know it is possible as another two companies do that. The more set once, leave alone and wear....turn off and put in set the same way as when you took them out.....the happier we are! The largeness of the aide is not good for me and why I went elsewhere. But yours are my favorites except for the largeness and floppy domes. Your blue on and off is brilliant...Brilliant...The more we can do before putting it in the ear, the better and the less wear and tear on our ears. Do more with different color lights such as for the programs maybe in yellow. Don't use red or green as they have universal meaning recognition. Go for it. You've got something good. Be the colorful hearing aide and market it.

Got the volt hearing aids, after 4 days the left one stopped working plus when i tried to get used to them the sound was tinny and if you tried to increase the volume to hear better they would whistle and screech they told me to send then back and they would ship me the air 3 so it wouldnt sound tinny as soon as i got them it was the same and when i told them i was done and to send me a packing slip they told me i had to pay $20 for shipping it says in there add free 100% return if your not happy so i paid the money and am sending them back product is cheap you get what you pay for and i will never do this again ****** learned i hope other people read this so they dont make the same mistake i did

The Volt worked right out of the box after charging. No time needed to adjust to the aid. Was a good product and only time will tell longevity.