Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.04

    Average of 585 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Mete V

      Date: 05/06/2025

      I bought a Groupon valued at $60, I paid $26.99 for it. After few weeks it turned into a $10 Groupon on the app. They lost my Groupon. I contacted customer service. I don't think they understand what happened or how it happened. Likely a bug in their software. They have not yet refunded my money. They clearly see I paid $26.99 and they clearly see the value now shows $10. I have attached screenshot of what I bought when it was $60 with the $26.99 price tag on it. They still don't refund. What a joke.

    • Tshering P

      Date: 05/06/2025

      Horrible! And they find ways to scam people. Absolutely ridiculous

    • Kevin M

      Date: 05/05/2025

      Made an incorrect purchase and then immediately reached out to Groupon to cancel as it still showed pending. Groupon stated it wouldnt cancel my order and only offered a voucher, which is not a refund. When I called for my issue to be escalated, I was offered an email back in 24 hrs. **************** that does not look out for its customers.

    • Cassidy E

      Date: 05/05/2025

      I purchased an offer, checked the florist website and noticed the product was $20+ cheaper when not using the Groupon link. I went and attempted to refund my purchase after I noticed, the app only offered me a credit and now it won't allow me to use the credit for any other offers stating "Select a new payment method, could not verify payment" when my credits are more than enough to pay for the new offer I was going to purchase to use up my credits.Customer service advised to use another payment option instead of redeeming my credits. So I paid them $60 for absolutely nothing. Literally just a scam site now.

    • Elaine S

      Date: 05/01/2025

      I have been trying to reach customer support via the information given for the last 4 days and all it says is that they are extremely busy, It won't allow my complaint to go through for a refund. I had issues with a product, the vendor did try to correct the issue but was unsuccessful so they refunded my money paid to them but couldn't refund the groupon amount. I have no way of contacting them but to continue to click the link over and over and over and over... This is so FRUSTRATING that you can not reach a customer support person. I even tried email and it says 24 hour response but it's been 72 hours and NOTHING!!!!

    • Kay P

      Date: 04/30/2025

      This is a scam. They redeeen groupon and stop repsodninng back and when the coupon expires, thats it . Dont spend a ***** at this business . They should be banned. Ill filing a police complaint

    • Judy M

      Date: 04/28/2025

      Dont book a hotel using Groupon! I booked a hotel through Groupon on Tuesday, April 22, 2025. I personally called the hotel the next day, Wednesday, to ensure my reservation was confirmed. It was not. I reached out to Groupon customer service. They said they would check into it and I would receive an email. I received an email Wednesday afternoon stating my reservation at the hotel was confirmed. I called the hotel Thursday morning to confirm. They again told me they did not have my reservation. I was told the hotel was completely booked, and Groupon would have been informed of this. I reached out to Groupon customer service again and requested a refund as my reservation was for the next day, Friday and I needed to make other arrangements. They insisted my reservation was there. At my insistence, they escalated my request and gave me a case number, stating I would hear back in 24 to 48 hours. I reached out again on Friday to check the status of my case as I needed to find other accommodations. They continued to insist my reservation was confirmed at the hotel. I knew this not to be the case, but on the off chance I was wrong, I physically went to the hotel. Of course, there was no reservation. I again contacted Groupon and they continued to insist that my reservation was confirmed. At this point I demanded a refund immediately. I had to find alternate accommodations with no time to spare, as I had a commitment that evening, It is now Monday, April 28th. I still have not heard back. Finally, I contacted my credit card company to dispute the charge and they credited me back. Why they continued to insist I had a confirmed reservation when I was physically at the hotel and told otherwise is beyond me! This was the most frustrating experience! Worst customer service! I will not be using them ever again!

    • Nisha M

      Date: 04/28/2025

      Great Wolf Lodge doors should be shut as far as the lodging. My room was very unclean and it came along with several unwanted guest cockroaches. I have numerous of pictures and videos and had to check out mid morning and leave me and my kids belongings on our driveway because I was scared to bring the cockroaches within my home because we dont live that way and we shouldnt have to leave our home and go stay somewhere that had those type of living conditions.

    • yolanda d

      Date: 04/21/2025

      i HATE groupon! they have charged me twice for something that i only purchased once and you CANNOT correct this. you CANNOT talk to ANYONE! they just keep sending you to customer support that has lists of topics that you an select, of course, nothing about this! and now it's going to expire and with it, any hopes of a refund. you know what? it didn't have to be a refund. they could have given me another voucher

    • Kanishka P

      Date: 04/09/2025

      This company sells a lot of different kinds of coupons that can be gifted (which all have expiration dates). I have a massage gifted to me which is set to expire this month and I have all the details to redeem my giftcard but it says "invalid code." Okay, I have my 8 digit pin, I have my user ID and a Pass ID (password), can I use those in any way? ****. Can I call customer service? No, they dont have a phone number. Can I chat with them? No? Maybe if you have a verified *******/X account you can DM them. Oh I can fill out a query on their online support form? Yes, their response time is 7 days. This is very disappointing for a major company like this that operates in so many different markets to not have a proper channel for consumers to reach you when we need help. Very disappointing. This was my first experience with Groupon and safe to say the last.

    Groupon, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.