Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,852 total complaints in the last 3 years.
1,323 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item was misrepresented on the website. Item name is Pureology Large Shampoo and Conditioner Duo Set 33.8oz (1 Liter), and photo is of two bottles, but only one bottle was shipped. There is no way to get in touch with the company via the website or app. You can click on the item for help, and then you get a message that says the following:~~Thank you for reaching out! Please click on the "Email us" button located on the bottom of the screen for assistance. By using this option we will send the information to our Goods Marketplace Merchant that will help with your request about your Goods order. You will receive an automatic email with the request. ~~There is, however, no "email us" button and no contact information anywhere to be found.
Business Response
Date: 03/18/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced with your recent purchase of the Pureology Large Shampoo and Conditioner Duo Set. I understand how disappointing it can be to receive an item that doesnt match the description or image on the website.

Please know that we are here to assist you 24 hours a day through our chat or email support. For email assistance, please use the following link: [***************************************************], or if you prefer to chat with us, visit [******************************************] and select the appropriate purchase or relevant details on the page.

Regarding your concern about the shampoo and conditioner, this issue will be best addressed by the third-party Marketplace merchant responsible for your order. We have already sent them the details of the problem you've described, which can be reviewed below:

- Your Order Issue: Photo is of two bottles, but only one bottle was shipped
- Your Request: Refund
- Your Security Code: GG-24HJ-PLPG-2R7P-W9PJ

The Marketplace merchant will be in touch with you via email shortly to assist with your request.

Once again, I apologize for the inconvenience, and we truly appreciate your patience as we work to resolve this for you. If you need any further assistance, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/26/2025

Complaint: 23063835

I am rejecting this response because: I am writing to follow up on a message I received stating that you would automatically mark my complaint against Groupon as resolved if you didnt hear from me within 30 days.

Groupon believes that the matter is resolved (they provided me with $5 in Groupon bucks), so there is no further recourse to take with them. However, I am not satisfied with their response, so I would prefer that the record reflect that. I do not have any additional documentation. My original documentation shows that the item is misleading, indicating two items when apparently the listing was for just one.

Short story: Theres nothing else to be done on this, but I would not call this resolved.

Sincerely,

***** ******
Business Response
Date: 03/31/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. We truly appreciate your feedback and understand how important it is to have a clear and satisfactory resolution.

After reviewing your order, our internal team confirmed that during the checkout process, there is a dropdown menu where customers can select their desired itemeither the shampoo, the conditioner, or both. According to our records, the option you selected was for the Pureology Hydrate Sheer Shampoo, 33.8 oz only.

That being said, we completely understand that this may have been an unexpected experience, and we truly appreciate your business. As a gesture of goodwill, we have already added $5 in Groupon Bucks to your account. These Bucks are valid for 180 days, and you can use them toward any deal on our site. You can check your Groupon Bucks balance and history by visiting ******************************************************************** or by selecting "Groupon Bucks" on the My Groupons page of the website or mobile app.

We want to assure you that your feedback is valuable to us. We will be sharing your concerns with the appropriate team to ensure improvements are made and similar issues can be avoided in the future.

If you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your time and thank you for being a part of the Groupon community.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 13, I purchased a $239.99 Groupon for brake service. After I completed the transaction, Groupon charged me $299.99. I then went to figure this out and try to correct this, yet Groupon has absolutely no way of doing so without canceling the transaction. No customer service whatsoever. No option to help or correct. I cancelled, and was then given Groupon Bucks in the amount, mind you, the incorrect and overcharged amount of $299.99, which should have been $239.99. I then went back to the original Groupon offer I wanted and I was no longer allowed to access or claim said Groupon. So basically, Groupon overcharged me, gave me no option at all to fix the overcharge, then kept my funds, even the amount they overcharged for no reason, and held MY funds hostage in their Groupon bucks. This is a bit sketchy and I do not believe this is correct or should be allowed. I now am forced to spend the incorrect and overcharged amount of $299.99 on Groupons, yet not allowed to get the actual Groupon I wanted. That is correct. Groupon will not allow me to access or purchase the Groupon I wanted and that they overcharged me for. I now am left to wonder if the Groupon was ever real and if I was simply scammed into this Groupon bucks scenario.
Business Response
Date: 03/16/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about the frustrating experience youve had with your recent Groupon purchase. I completely understand how concerning this situation must be, and I apologize for any inconvenience this has caused.

Upon reviewing your account based on the provided email address, ************************ we were unable to locate any recent purchases associated with it. To help us assist you more efficiently, could you please provide the order number or voucher code of the Groupon you purchased? Additionally, confirming the email address used for the purchase would be extremely helpful.

Rest assured, once we have this information, we will carefully review your case to address any discrepancies and ensure that you receive the appropriate resolution.

Thank you for your patience and understanding. We look forward to resolving this issue for you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a car detail from Groupon on 2/28/25. That same day I called the shop at the number listed in the Groupon and was told to call the next day to schedule. It took over a week and me threatening the man with a report to Groupon before he returned my call on 3/6/25. He said he could detail my car on 3/13 @ 9am. I showed up and he says I need to leave my car with him and that he told me that on the phone. He did not and I told him so. He gets an attitude so I said I'd come on a Saturday and leave. I then immediately contact Groupon to report him and get a refund to my original payment method. Their online agents in ***** say they don't do full refund after 3 days and that I'll get an email about what they decide to do. I asked for a supervisor and was told he will "email me." They said they only have email and chat functions and they don't take phone calls. This is false advertising and intentional barriers are being erected to keep my money. I want my refund so I can wash my hands of this worthless company.
Business Response
Date: 03/16/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly understand how frustrating this situation must be for you, and I sincerely apologize for the inconvenience that has been caused.

We take your concerns seriously, and I want to assure you that this matter has been forwarded to our internal team. They are working diligently to review and address the situation with the merchant involved. Our goal is to resolve this as efficiently as possible to your satisfaction. We will provide you with an update as soon as we have more information.

We appreciate your patience and understanding during this time. If you have any further questions or need additional assistance, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:03/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refund and cancellatuon is the worst.I used groupon to purchase tickets for me and my daughter. Im not very computer savvy. I entered our city and state to purchase Universal Tickets. A deal came up for *******************. I thought it was because ********* is based off of movies. So I booked the deal. Literally as soon as I clicked purchase and saw it said California in the confirmation I tried to cancel the transaction. The site doesn't let you speak to anyone or do anything, I spent the "3day period" just trying to figure out how to get an actual person. It's ridiculous how awful the service is. As a mother on a strictly tight budget it's really frustrating to have spent $252 on something I can never use. I tried to cancel in the first 30 seconds of placing the order. The refund policy is a joke. I barely have enough money on this trip for work to cover food and now I'm out all of this money and cannot take my daughter to Universal in *******.
Business Response
Date: 03/16/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced with your Groupon purchase. I can completely understand how upsetting this situation must be, especially as a mother on a tight budget.

Upon reviewing your case, I see that it is indeed stated on the deal page: "Valid at ***************** Hollywood in ***********, ** only; ticket not valid at *****************." The detailed information about this deal, including all conditions and restrictions, is available on the original page where you made your purchase [********************************************************************************]. We always encourage our customers to review this information before making a purchase to ensure that it aligns with their needs.

Unfortunately, due to the non-refundable nature of the deal, I am unable to process a refund. I understand this may not be the resolution you were hoping for, and I apologize for any additional stress this situation has caused. We have also received notification that youve filed a dispute with ****** regarding this transaction. As a result, the next steps in resolving this matter will involve working directly with ****** to find a satisfactory resolution.

Please know that our Customer Support team is always available to assist you with any questions or concerns about your Groupons. However, once your financial institution is involved, we must allow that process to proceed.

Again, I apologize for the frustration you've faced, and I truly appreciate your understanding as this matter is handled. If there's anything else I can assist you with, please don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There were several fraudulent purchases made in my Groupon account using my stored credit card info back in October 2024 totaling several hundred dollars. I was alerted to the fraud by my credit card company on October 17th so I put an immediate stop to the charges and terminated my cc. I tried to find a phone number for Groupon so I could alert them as well as remove my personal info and change my password. Groupon does not have a customer service number so I had to use email. I was asked for information & told that someone would get back to me within 3 business days. I protested because that didnt seem fast enough but that was my only option at that point. Groupon reached out to me via email on 10/18. After some ************ we got my info removed and my password changed. I thought the issue was resolved but then on 12/17/24, I received notice that one of the fraudulent Groupon deals was reactivated and in my account. I was very surprised and not sure how this happened so I reached back out to Groupon, using the same email chain, to find out why this would happen and how to cancel it as well as remove the pending fraudulent vouchers in my account. I received a response on 12/18/24 that Groupon cannot cancel the purchases and so I should contact my cc company. This seemed unbelievable to me since this is an existing fraud case so I asked for a senior cs *** to reach out to me. On 12/28/24 I sent a follow up email to ask if someone would get back to me and I have not received any further communication to date. I tried to get this resolved using *** consumer complaint bureau but after 2 attempts to contact Groupon, even they failed to get a response. I have a paper trail documenting all of this. Im not sure what to do with thus. I would like help in reaching them to discuss my security concerns about my PII & to resolve the one fraudulent purchase that remains on my account. Any help ******************** could provide would be appreciated.
Business Response
Date: 03/16/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced regarding the fraudulent purchases on your Groupon account. I completely understand how concerning this situation is, and I want to assure you that the security of our customers is our top priority.

We have already removed the credit card information from your account, and I strongly recommend that you reach out to your financial institution to discuss this further. They will be able to assist you in disputing the unauthorized charges and help you resolve the matter.

For your security, we also encourage you to change your password to protect your account. Once you've updated your password, you can log in to your account at ******************************************************************. If you are using a shared or public computer, please ensure you log out after you're done to avoid unauthorized access.

While I regret that our system limitations prevent us from directly canceling the unauthorized voucher, your bank should be able to provide the necessary support to help address this matter.

Again, I apologize for the inconvenience this has caused. Please let us know if theres anything else we can assist with.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/18/2025

Complaint: 23059341

I am rejecting this response because: While I appreciate someone FINALLY got back to me, its the same answer I received from every other Groupon customer service **** I did everything ********************** instructed months ago. I contacted my cc, I cancelled my cc, I changed my password and removed all payment information & still a fraudulent Groupon voucher was issued. That voucher should never have been issued as it was after the fact. Not one customer service *** has addressed this. They just send out the same scripted response. Its hard to believe that Groupon cares about its customers with actions like these. I remain utterly frustrated and disappointed with Groupons customer service.

Sincerely,

****** ********
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 Tampa Bay area Renaissance Festival tickets they were to be for March 22, 2025. I got a message saying that all tickets were used on March 4, 2025. Festival only runs on weekends not weekdays so how could they be used. I've tried for several days trying to reach customer service but as usual nobody can be reached you only get hung up on or different company. Virtual is a joke. I have a family day planned March 22, 2025 so upset and I got ripped off very unprofessional. I can't believe they are aloud to run a business like this with no respect for customers. I hope this gets out to other people who shops on Groupon so they are aware of what they have done to me and my family.I paid for the 4 festival tickets $73.44 and didn't even get to surprise my family for a great day spent together very upsetting and disappointing.DON'T BUY FROM GROUPON!!!
Business Response
Date: 03/16/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I want to extend my sincerest apologies for the inconvenience and frustration this situation has caused you.

I completely understand how disappointing it must be to plan a special family day, only to encounter such an unexpected issue. Your experience is not what we strive for, and I assure you that we are here to help resolve this.

We understand that you prefer phone support, but unfortunately, we currently do not offer this service. However, our customer support team is available 24/7 through chat and email. You can contact us at any time by using the following link: [******************************************].

According to our records, the tickets were marked as redeemed on March 4, 2025. I understand that you and your family have not used these tickets as you were planning your visit for March 22, 2025. To address this, I have escalated your claim to the merchant for further review. We kindly ask for your patience as we carefully review the situation with them.

Rest assured, you will receive a response as soon as possible. We truly appreciate your understanding and cooperation as we work towards finding a satisfactory resolution for you.

Thank you for your patience and for allowing us the opportunity to make this right for you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been trying to get Groupon to refund some bowling cards and in person tickets that were unable to be accepted by the merchants for months now. (I even provided an screenshot of one of the merchants telling me to get Groupon to refund me!) Each time I attempt I end up in a support loop and being told to give them more time. Its been months at this point, I just want a refund to my Groupon bucks balance
Business Response
Date: 03/16/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: I genuinely understand how frustrating it must be to have been waiting for a resolution regarding your refund. Please accept my sincerest apologies for any inconvenience this has caused.

I have thoroughly reviewed your previous contacts and want to assure you that the issue has been escalated to the concerned team, and they are diligently working to reach a satisfactory resolution for you as soon as possible.

We truly appreciate your patience and understanding during this time. Once we receive an update, we will promptly contact you via email with the resolution.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Groupon. $147.00 and. Wrote them twice using their portal. The business Goodwirks told me I cant use it because my tires were to worn and said purchase new tires so I did. Good works wrote Groupon on their portal and told them I couldnt use the Groupon so please refund her full price. I wrote them again and they never responded. I used their Groupon right away. Please get my money back. ****** ********
Business Response
Date: 03/16/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand how frustrating this situation must be, and I sincerely apologize for the inconvenience you've experienced. I completely empathize with your desire to resolve this matter promptly, and I assure you that we are here to help.

I apologize for any confusion, but we are currently unable to locate the Groupon transaction you referenced using the email address associated with ************************ To assist you more effectively, could you please provide us with the order number or Groupon code for the purchase in question? Additionally, please confirm the email address that was used for this purchase.

Once we have this information, we will carefully review your case to ensure that we address your concerns in the best possible manner. Your satisfaction is important to us, and we want to ensure that your experience with our service is a positive one.

Thank you for your understanding and cooperation. We look forward to resolving this issue for you as soon as possible.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a credit of $16.36 and wanted to use it. I ordered a solar watering can and bracket order # ********** I had a balance of $5.22 left to pay. When checking out the page froze so i thought this was my computer problem so i tried again nothing and then for a third time and then it went thru. I checked my bank to confirm and i saw they charged me $18.98 plus another for $5.22. I immediately went to their site and here is where the trouble began i tried to contact them thru the site with no luck no assistant so i emailed but got only one reply with a :"No Reply" attachment so i couldn't answer back. I tried two more times to e mail got a no valid address? I tried Face Book and a general ****** search brought up nothing. I called my bank and reported it. They say it could take up to a hundred days for this to be solved. I believe the page is a scam and present prices that are not accurate, they leave no way to contact them and within 5 minutes of ordering and trying to cancel there was option. i also believe that the frozen screen was a ploy to get me to hit the buttons for placing order. No refunds within 5 minutes or ordering, the site is not playing fair. I just want my $18.98 refunded to me and charge them with fraud. More information upon request.
Business Response
Date: 03/18/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration caused during your attempt to use your Groupon credit and the subsequent issues you encountered.

We are available to assist you 24 hours a day through our chat or email support. You can reach out to our customer support team at any time via chat and email using this link: (******************************************).

After carefully reviewing your account, I noticed two orders for the same item. Heres a summary of the transactions:

- Order #**********: Charged $13.76 in Groupon credits and $5.22 to your credit card.
- Order #**********: Charged $18.98 to your credit card.

We understand your request to cancel order #**********. This matter will be best addressed by the third-party Marketplace merchant handling the deal. We have forwarded the details you provided to them for a resolution. For your reference, here are the specifics we shared:

- Your Order Issue: Need to cancel Order #**********
- Your Request: Refund
- Your Security Code: GG-1ZLC-KNWN-329N-VR3K

The Marketplace merchant will reach out to you via email to address your concern. We sincerely appreciate your patience and understanding in this matter.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 03/26/2025
Complaint: 23054122

I am rejecting this response because: First thing is my phone number is incorrect it is ************. Second i do not have another number for evening. I did send out the package in question yesterday and will see if it gets resolved. I so far am not impressed with Groupon and their handling of this case over a an under ***** charge. I also think that hey intentionally froze the page and probably do this quite often. They also did not have a way to cancel orders that were a mistake i should be given an opportunity to cancel an item if bought by mistake or changed my mind they have neither option. I would like for this case to stay open until i receive a refund for sent item.

Sincerely,

****** Coyle
Business Response
Date: 03/31/2025
Hi ******,

Thank you for reaching out and sharing your concerns with us. I truly understand how frustrating this situation must be and I apologize for any inconvenience you've experienced.

We strive to offer our customers flexibility and convenience. While we do provide an option to cancel orders within the first three days for Local vouchers, the nature of Goods deals requires us to process orders for shipment immediately upon purchase, which unfortunately limits our ability to offer cancellation for these items.

That said, I assure you that you can return any item purchased through the Groupon Goods platform within thirty days of delivery, at no cost to you. We have thoroughly examined your case, and I'm happy to inform you that the Goods merchant has assured us they will issue your refund as soon as they receive the returned item.

Your experience is important to us, and we appreciate your patience and understanding in this matter. Please let us know if there is anything else we can assist you with.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 04/01/2025

Complaint: 23054122

I am rejecting this response because: I have already returned said item last week and have not gotten any response from you that it was received

Sincerely,

****** *****
Business Response
Date: 04/07/2025
Hi ******,

Thank you for reaching out to us, and I sincerely apologize for any inconvenience you have experienced. I completely understand your concern regarding the returned item that you have not received confirmation for.

I appreciate you confirming that you sent the item back last week. To address this promptly, I have escalated the matter to the Marketplace merchant handling your transaction. They will conduct a thorough examination of the situation to ensure a swift resolution and will assist with processing your refund as soon as possible.

Your patience and understanding during this time are greatly appreciated. Please feel free to reach out if you have any further questions or require additional assistance.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unauthorized charge on my account on 2/4/25 for ***** ******* tickets. Contacted Groupon on 2/6 when I noticed unauthorized charges. I was in communication with Groupon on 2/7, 2/8, 2/9, 2/11. 2/12, 2/13. and 2/14, 2/17, and 2/18 and they refuse to reimburse. Over 14 emails in correspondence with no resolution. This is fraud and Groupon is refusing to support their customer.
Business Response
Date: 03/17/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comment as well as all internal Groupon correspondence. I also responded to you just now via email from **************************.

Im truly sorry for the frustration and inconvenience youve experienced. I understand how upsetting this situation must be, and I sincerely wish there were more we could do on our end. Unfortunately, if youve already disputed the charge with your financial institution, we need to allow that process to take its course. They are in the best position to help resolve this issue, and youll need to work with them directly.

I hope they can assist you as swiftly as possible. If theres anything else you need or any way I can further support you, please dont hesitate to reach out.

Warm regards,
********
Manager| Groupon Customer Support
Customer Answer
Date: 03/20/2025

Complaint: 23051946

I am rejecting this response because although I contacted my financial institution, Groupon stated to my financial institution that were not aware of any fraud and the tickets were delivered. The issues was not the delivery of a product. It was that I did not order the product. My financial institution closed the dispute because of Groupon's statement. However, I did not purchase the tickets and Groupon can also tell I did not use the tickets.

Sincerely,

******* ********

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