Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,465 total complaints in the last 3 years.
1,144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 14th, I placed an order for a mattress ($627). To date, my purchase is still in the Ordered status, not moving to Processing. I emailed the ******** provider and they advised they have not yet received the order from Groupon. I have emailed Groupon via their app, as well as directly using ****************************************** and support@groupon com, with no response. I verified with my bank that the payment was sent to Groupon.I don't know what is happening and cannot cancel my order since Groupon does not have a published customer service number and are not responding to emails. I would still like to have my mattress but it is needed quickly; otherwise, I need a swift refund to purchase from a different company.
Business Response
Date: 03/24/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence, and I also responded to you a moment ago via email from **************************.

Im truly sorry for the inconvenience youve experienced, and I understand your disappointment with the service. Upon reviewing your case, I see that our support team has already responded to your email on March 21st under Case #********.

To expedite the process, I would like to inform you that this issue is best handled by the third-party Marketplace merchant running the deal. Weve forwarded the information you provided to them, which you can review below:

Your Order Issue: Shipping status has not progressed since March 14th
Your Request: Youre requesting a refund
Your Order Details: GG-22VT-5JTB-2R2Y-HWJ6

The Marketplace merchant will contact you via email within one working day to resolve this matter.

Thank you for your patience, and if you have any further questions, feel free to reach out.

Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 14, 2025, my groupon account was hacked and there were several purchases made with my account that were unauthorized. As soon as I saw them on my email, I looked them up, contacted Groupon, and told them I was hacked. They said it would be resolved within a few hours. A few days later, I received an email saying that they did a thorough investigation and that they did not see any evidence that my account was hacked and that all the purchases made were non-refundable. I don't understand what evidence they need to see to prove that my account was indeed hacked and that I had many purchases made on my account. I would hope that they would value the privacy and trust of their customers. We have been using ********************** for years and we will not be using them anymore after this.
Business Response
Date: 03/25/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm truly sorry to hear about the trouble you've experienced with your account, and I completely understand your frustration. It's understandably upsetting to have unauthorized purchases made on your account, especially when you've trusted us for years.

We take privacy and security seriously, and I want to assure you that your concerns are being heard. I sincerely apologize for the inconvenience this has caused, and I understand how important it is to feel confident in the safety of your account. Please know that we're committed to resolving this issue, and Ill do my best to assist you in every way possible.

I reviewed the available information but it looks like we do not have a registered Groupon account or any previous contacts from you(*****************************).

If your account is registered with a different email, could you please provide us the related details?

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 03/27/2025

Complaint: 23088531

I am rejecting this response because:
I sent my Groupon email via their direct response.
Sincerely,

******* ********
Business Response
Date: 03/31/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for getting back with your account information and I apologize for the delay in response.

I want to assure you that our customers' security is our top priority and that we use industry-standard tools to keep your information safe.

We have removed the credit card on file in your account.

Additionally, we encourage you to reach out to your financial institution to discuss this matter further. They will be able to assist you in disputing these charges.

I've also sent you a separate email containing instructions on how to reset your password. Password reset link will work only for 24 hours. If you're not seeing the email, I recommend checking your spam folder to make sure our emails aren't ending up there.

For your security, we strongly recommend changing your password immediately to protect your account before making any new purchases. To enhance security and prevent unauthorized access, use a strong password with a mix of uppercase and lowercase letters, numbers, and symbols.

After you've reset it, you can use this new password to sign in to your account at ******************************************************************. If you use a computer that is accessed by another person or is public, please be sure to log out of your account when you're finished to avoid unauthorized access.

My apologies again for the trouble. If you have any additional questions, please let me know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon on 2/22/25 for $483.57 for Invigor Pharmacy. I received no voucher for this purchase. I have been going back and forth for almost one month. My case ID is ******** Im was offered a refund on full which I can not obtain with the directions given to me. Not sure if because of my age Im being treated poorly or if they are making it so hard I cant get my money back. I was charged $483.57 and even showed proof of the charge in Apple Pay. Please help! Thats a lot of money to be out.
Business Response
Date: 03/25/2025
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint, I sincerely apologize for the confusion and frustration youve experienced. We genuinely value your trust in Groupon, and its important to us that we resolve your issue in a satisfactory manner.

Upon reviewing our records, I can confirm that the order was placed under the email address ********************** not *********************** which you can also confirm from the screenshot you included in your BBB request. Weve sent you the voucher PDF multiple times, which should allow you to access the service you purchased.

It seems there may have been some confusion with the email address, which likely caused the issue with viewing the order in your account. I completely understand how frustrating this situation must be, and I am truly sorry for the inconvenience it has caused.

In addition, the refund link provided earlier is also associated with the account where the purchase was made.

To resolve this for you, Ive manually issued a full refund to your original form of payment. You will receive a separate automated email confirmation of this refund as well. Please note that while we process all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your patience and understanding throughout this process.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 03/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-March 19, 2025 at 10:12 a.m. purchased 2 tickets to Zoo ***** in the amount of $55.54 -$55.54 was deducted from my account for same.-As this was our final day of vacation, we headed to the Zoo.-Received an email from Groupon stating that "Purchase was Complete" and info on purchase redemption.-Accessed Groupon account and attempted to go to "My Groupons" tab. -Received an error message indicating "Groupon was experiencing technical difficulties."-Attempted to access Groupon website for over 90 minutes with no success.-Groupon website and chat indicated "high volume of contacts."-Waited another 45 minutes (2 hours and 15 minutes total) to no avail.-At the 3 hour **** was able to get through to "chat".-CSR Vandana indicated I should have reached out to cancel my purchase within 24 hours for a full refund - purchase within the hour so this made no sense whatsoever.-******* then went on to say that I should have reached out to her right away so she could help me access my tickets - chat indicated long wait time and I did in fact reach out.-******* then attempted to provide a QR code over 3 hours after I needed it. -Note, we were heading to the airport and I explained this repeatedly.-I requested a refund and was denied.-Groupon is fraudulently selling Zoo admission tickets which you cannot access and refusing to issue refunds.
Business Response
Date: 03/24/2025
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I can understand your frustration, especially when you had this experience during your vacation. We never intend to upset our customers. I see that you are a long-time customer of ours, and we highly value your loyalty.

After reviewing the deal restrictions, I regret to inform you that this deal is not eligible for a refund to the original payment method. However, due to the experience you had with us, I have gone beyond our usual policy to help you as an exception.

As a one-time courtesy, Ive issued a full refund of $55.54 as Groupon Bucks, valid for 180 days. You can view your balance by logging into your account and checking the "Groupon Credits balance" on the "My Groupons" page.

To use your Groupon Bucks, simply check the box next to "Apply available Groupon Bucks" at checkout, and the amount will be deducted from your total.

I hope this helps, and Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.

Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 03/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Favors-****
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 14, 2025 I bought a Groupon for a massage. I never received the code the barcode to scan to use it. It did not show up on my Groupon app. Ive got a hold ofmy bank twice. Theyve investigated. Nobody can get a hold of Groupon. There is no person that will speak to you any emails. I tried emailing try to get the code to get my massage. I went around in circles since February 14 so my bank told me I have to call the Better Business Bureau. I would appreciate either getting another voucher or my money back. The money was taken out of my bank. I have the proof so like I the bank told me to call you cause I want my money back or a credit so I can use it on something else you cannottalk to a person its impossible
Business Response
Date: 03/21/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the frustration you've experienced. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

After reviewing your case, I found that the email address associated with your order is ****************** which seems to be a small typo. It should be ****************** Since you made the purchase as a guest, we were unable to verify your email address at the time of the order.

This likely caused some confusion with receiving the voucher code. Please note that you have also submitted your request on BBB with this incorrect email, from which we were able to find your order easily.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2 hour deep cleaning service from 2 Maid for Help on Groupon and the maids didn't clean and were 25 mins late into the 2 hour cleaning. In addition, they left my frozen organic $200 worth of ****** groceries on the counter to waste over night. Groupon didn't care when I reported them and offered me a $20 Groupon credit for $131 of failed serve. I have pictures/videos and proof I was charged my the apartment complex for cleaning fees after they supposedly cleaned because they didn't.
Business Response
Date: 03/24/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment and all internal Groupon correspondence, and I responded to you a moment ago via email from **************************.

Regarding your complaint, Im sorry to hear about your experience with the merchant. Upon reviewing the account linked to ************************** I was unable to locate the order you mentioned. Could you kindly provide the order number and any additional details to help me investigate this further.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Looking forward to your response in that email.

Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 03/25/2025

Complaint: 23086211

I am rejecting this response because: I am waiting on your new response after I provided the information you requested such as the order number, and email address used for the purchase. I have attached the same images I emailed you, on here as well.

Sincerely,

***** ********
Business Response
Date: 03/31/2025
Hello *****,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your recent comments as well as all internal Groupon correspondence, and I also responded to you via email from ************************** a moment ago.
I truly understand your frustration with the deep cleaning service you received from 2 Maid for Help. Its disappointing to learn that the maids arrived late, did not clean properly, and that your groceries were left in a state that resulted in additional charges from your apartment complex. I sincerely apologize for the inconvenience and the distress this situation has caused.
While our policy generally does not allow refunds for redeemed vouchers, we recognize that this experience fell far short of yourand ourexpectations. In acknowledgment of your loyalty and understanding of how disappointing this situation has been, we are making a one-time exception. We are adding an additional $49 in Groupon Bucks to your account, bringing the total compensation to 50% of your purchase price.
In line with our established policies, we are unable to offer any further adjustments. We truly value your feedback and are taking steps to prevent similar issues in the future.
Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 04/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a deal for 2 days of parking. The deal expires in 3/21/2025. But when I used it on 3/15/2025, I only received 1 day of parking. The company says that they made a change in 2025 and I would only get 1 day of parking after 1/1/2025.For my 3 parking days, I should have paid only for 1 day using the deal voucher. Due to the company reneging on the deal, I had to pay for 2 days, incurring $14.00 additional cost.I hereby ask Groupon to refund me for $14.00 additional cost.Attached is the screenshot of my purchased deal, and my parking receipt.
Business Response
Date: 03/21/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

Im really sorry for the confusion and inconvenience this has caused.

Upon reviewing the details of your case, I see that the offer you purchased is for 2 Days of Parking at The Parking Spot for $9.99 When You Join the ************** Loyalty Program. To clarify, in order to receive the 2 days of parking at the discounted rate, the deal requires you to first join the ************** Loyalty Program. Once you sign up, you can redeem your voucher and use it according to the specific steps outlined on the offer page.

It seems like there may have been a misunderstanding regarding the redemption process. To help us resolve this issue and review your case further, I would appreciate if you could provide a bit more information:

Receipt Details: I noticed that the receipt you attached mentions an "early bird discount." According to the deal terms, the membership offer cannot be combined with other discounts or promotions. Could you confirm if the discount was applied in addition to your Groupon offer?

Joining the ********** Did you join the ************** Loyalty Program using your Groupon code? It's important to note that this offer is valid only for new ********* members.

Online Reservation: According to the terms, parking days must be redeemed through an online reservation prior to your visit. Did you make an online reservation before using the parking, or did you present the voucher upon your arrival?

Location: The offer applies to specific locations which are included in the offer details(***********************************************************************************************************). The address on your receipt does not appear to be covered by this deal. Could you confirm which parking location you used, as the offer is valid only at certain locations?

Once we have this additional information, well be happy to assist you further and determine the best course of action.

Again, I apologize for any inconvenience this has caused. Thank you for your patience, and we look forward to resolving this for you soon.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 03/24/2025

Complaint: 23085384

I am rejecting this response because: it did not resolve my issue at all.

Sincerely,

****** ****
Customer Answer
Date: 03/26/2025
The address on the receipt is the parking spot location for ***************, which is covered by the deal.
The following list was given to me by ****** Manager Groupon Customer Support

We have airport parking covered! With 46 locations at 28 airports:
*******: 30303
******: 78701
*********: 21201
*******: 14202
*********: 28202
******* (MDW): ***** (****************************)
*********: 44113
********: 43215
****** (***): ***** (*****************)
****** (***): ***** (******/********************************)
******: 80202
********: 06103
******* (HOU): ***** (********************************)
******* (***): ***** (**********************************************)
***********: 64108
***********: 90012
*****: 33130
***********: 55401
*********: 37201
******: 07102
*******: 94607
*******: 32801
************: 19102
*******: 85004
**********: 15219
**************: 84101
*************: 94105
*********: 63101
Business Response
Date: 03/31/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your continued communication, and I apologize for the delay in response. I understand that this situation has been frustrating for you, and I want to ensure we get to the bottom of it.

Upon reviewing your case again, I noticed that we still need a few additional details from you in order to proceed with resolving this matter. It seems that the following questions have not yet been fully addressed:

Receipt Details: You mentioned that you had an "early bird discount" applied. Could you confirm whether this discount was applied in addition to the Groupon offer? As per the deal terms, this offer cannot be combined with other discounts or promotions.

Joining the ********** Did you join the ************** Loyalty Program using your Groupon code before attempting to redeem the deal? This is an important step to ensure that the 2-day parking benefit was correctly activated.

Online Reservation: Was an online reservation made through The Parking Spots website before your visit? As stated in the deal terms, parking days need to be redeemed through an online reservation prior to your visit to ensure you can use the deal as intended.

Location: Could you please confirm the specific Parking Spot location where you parked? The deal is valid only at specific locations, so we want to ensure you visited a participating one. You can view the participating locations here: The Parking Spot Locations.

Once we have this information, well be in a better position to investigate the issue and determine the next steps for you. I sincerely apologize for the inconvenience this has caused and Im committed to helping you resolve this as quickly as possible.

Thank you for your patience and understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 04/01/2025

Complaint: 23085384

I am rejecting this response because:
responded to this message by email and haven't heard back.
Sincerely,

****** ****
Business Response
Date: 04/03/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: We apologize for any frustration or inconvenience this may have caused.

Ive escalated your request internally. We usually provide an update within 48 to 72 hours, but in rare cases, it can take up to 7 days. Well make sure to get back to you as soon as possible.

We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for my daughter and I to go ****************. The day of our reservation there were extremely high winds and it was showing rain in the forecast, which is unsafe for **************** and we did not want to drive over an hour away if our tour was canceled. The Groupon clearly states it will be canceled for weather. I tried the night prior and the day of our reservation to contact the merchant about our reservation and the merchant did not answer my calls or text messages until 40 minutes prior to our reservation time and its over an hour drive for us to get there. I also left a voicemail on the phone number listed on their website the night before and no call back at all. I have text messages to prove they did not respond to me until 40 minutes prior to our reservation time. They said our tour was still scheduled which is completely insane and dangerous! I explained that we would end up being late now if we drove out there because of the long over an hour drive and the bad traffic due to the weather. The fact that they did not answer me until 1:20 and our reservation was scheduled for 2pm is extremely unprofessional and not my fault at all. Im completely shocked that this merchant would even consider a horseback tour in extreme winds and expected rain. I have tried to contact Groupon support and have been told they will not refund my money because the merchant is lying and telling them its my fault because we were running late!!! The merchant also charged me an extra $40 fee for booking with a Groupon which is ridiculous and shouldve been disclosed upfront. The point of using a Groupon is to save money and it ends up being the same cost as going directly through the merchant.
Business Response
Date: 03/24/2025
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment and all internal Groupon correspondence, and I responded to you a moment ago via email from **************************.

I truly understand your disappointment, especially when safety is at stake. I can imagine how frustrating it must be when things dont go as expected. Unfortunately, the merchant has denied a refund, and since the reservation was booked, our ability to offer a refund is limited.

However, I want to ensure we do everything we can to assist you. As a gesture of goodwill, Ive gone ahead and issued a Groupon Bucks refund of $22.35, which is the maximum we are able to offer from our end. I hope this helps, and we appreciate your understanding in this matter.

Your feedback is invaluable, and I will make sure it is shared with the relevant internal teams for further consideration.

Ive provided more details in the direct email I sent you. Please dont hesitate to reach out if you have any further questions.

Thank you again for your understanding.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 03/26/2025

Complaint: 23084763

I am rejecting this response because I spent over $100 for the Groupon and $22.35 is a joke! Would you like to lose that amount of money due to a company that is dangerous and risking customer safety? Would you take your child **************** in those extreme weather conditions? I dont believe any decent parent would
Plus, being charged an additional $40 fee (which was NOT disclosed upfront) by this merchant for booking with a Groupon is deceptive business practices. Groupon should be sued if you truly believe this is okay. Putting your customers in danger and allowing this lying merchant to continue selling on Groupon is disgusting. Obviously because Groupon makes a profit on merchants, they are allowed to continue taking advantage of paying customers. If this situation is not properly resolved, I will be escalating this to the ************************. Ridiculous!

******** *****
Business Response
Date: 03/29/2025
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your latest comment and all internal Groupon correspondence.
First and foremost, I sincerely understand how frustrating this experience must have been, especially given the safety concerns youve raised. We truly value the trust our customers place in us, and Im sorry this situation fell short of your expectations.

As a gesture of goodwill, Ive issued a full refund to your original payment method and removed the voucher from your account. Youll receive a confirmation email shortly. While refunds are processed right away, please note that it might take a few days for your bank to reflect the credit.

Regarding your concerns about the merchants practices, we take feedback like yours seriously. Well carefully review the situation and take any necessary steps to ensure the integrity of our platform. Should you suspect a crime or further issues with the merchant, please report them to the appropriate local authorities for investigation. While we wont contact you unless further details are required, feel free to reach out anytime.

Thank you again for your patience and understanding.

Kind regards,

********
Manager
Groupon Customer Support
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a voucher through Groupon for a family trip to **************** in *******, ********. My dates are supposed to be 3/22-3/26 but we had a sudden death in the family of a young girl so the loss has been absolutely devastating!! I reached out to Groupon today with my situation and was open to options of how to resolve the matter . I had asked for a refund if it was possible as that would be the easiest resolve, but also mentioned to the *** in the chat that a partial refund or even a credit to attend the facility at a later date would be fine as well. I talk to hasina in the chat and a supervisor ****** emailed me later on as hasina was unable to assist with my concern. Both ***s basically offered nothing! Just said sorry for your loss (I guess if the family member AND of the money that was spent!) I totally get that there are policies in place for these things but also even as stated on Groupons site, there are special provisions in which such adjustments can be made. Yet nothing is being done!?? They seem to be comfortable letting consumers spend money on their site but no respect for the unexpected changes that may occur in a person life that cannot be planned. They stated the 9 day cancel rule but my issue is that I wasnt PLANNING on not going do of course I wasnt going to cancel!?! This just happened yesterday night, so I reached out immediately today to see how we can resolve. No one is offering ANYTHING!! Theres this oh well demeanor to how this is being handled.
Business Response
Date: 03/24/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments and all internal correspondence, and I also responded to you via email from ************************** just a moment ago.

Im truly sorry to hear about the loss in your family. I can only imagine how difficult and overwhelming this must be for you, and I want to express my sincere condolences. I completely understand how such an unexpected situation can make things even more challenging.
EFiling Logo
Unfortunately, we are required to adhere to the refund policies set by the merchant. I understand that this isnt the resolution you were hoping for, and I apologize for any frustration this may cause. I do see that your issue has already been escalated to our Resolutions team, and they are actively working on your case. Please allow them some time to get back to you regarding case #********.

Ive shared more specific instructions in my direct email to you, and I encourage you to reply there if you have any additional questions or concerns.

Thank you for your patience and understanding during this time.

Warm regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb. 4th, 2025 I ordered from Groupon the **************** Prof. **** 2019 for $15.00. They gave me a voucher to redeem which I did. They sent me the hyperlink and I tried downloading the program which gave me an error message stating I have no "driver". Told Groupon and they said they needed a screenshot of it. Told them I do not know how to do screenshots. Gave me another hyperlink but it was for ********* Ofc. 365. I told them I did not order that program. They told me to email admin. to help me with the problem which I did to no avail. Then they told me to call a number which I did to no avail. They then sent me another hyperlink and again it was the wrong program. I told them I wanted my refund of $15.00 and they would check on it. She then told me they were going to have a case manager contact me which he never did. My case #********. So all of this went on for a month. She finally said in her last email, .., "Unfortunately, we do not have the option to process a refund to the original credit card. Instead, we can only offer a refund in the form of Groupon Bucks. If we were able to process the refund to your original payment method, we would have done so right away." I tol them I will report this as I want my refund.
Business Response
Date: 03/20/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau, and for your continued patience during this process. I sincerely apologize for the trouble youve had while trying to redeem your voucher and understand how frustrating this must have been. We value your feedback, and I assure you that we are taking it seriously. We'll be working closely with the merchant to ensure that this situation is not repeated in the future.

Upon reviewing your case and internal communications, I can confirm that our Resolutions team has processed a refund link. We have made an exception and approved a refund to your original form of payment.

You can initiate the refund process by following the link below: *****************************************************************************************************************************

Original Payment Method: Please note that this refund might take up to two weeks to appear on your statement, depending on your bank. Refunds will only be issued for the amount paid, excluding any applied discounts.

To avoid issues, please refrain from refreshing the page or reopening the link after clicking. If you encounter any difficulties, feel free to contact us using the case ID ********, and well assist you right away.

Ive also sent you more specific instructions via direct email, so please dont hesitate to reach out if you have any additional questions or concerns.

Thank you for your understanding, and I hope this resolves the issue to your satisfaction.

Warm regards,
********
Manager, Groupon Customer Support
Customer Answer
Date: 03/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Customer Answer
Date: 04/29/2025

Complaint: 23081496

I am rejecting this response because: I guess I am to write you to advice you I never did get my refund from ************

Sincerely,

***** ******
Business Response
Date: 05/01/2025
Hello *****,

Thank you for contacting us through the Better Business Bureau. Ive reviewed your most recent comments along with all relevant internal correspondence.
Ive just sent you a direct email from ************************** with further details.

Regarding your complaint, I sincerely apologize for the inconvenience you experienced. A refund has been issued to your original payment method, and you should see the funds reflected in your account within 10 business days.

Please be assured that weve taken your concerns seriously. If you have any additional questions, feel free to respond to my direct email, and Ill be happy to assist further.

Thank you again for your patience and understanding.

Best regards,
********
Manager, Groupon Customer Support

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