Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2025 I purchased a Windows Pro 11 license/key from a seller on **********************. The seller had 640 pages of reviews and 4/5 stars, so I assumed they were ***utable. After redeeming my voucher on the seller's site (the seller is simply harvesting emails), I didn't receive the product key via email as the seller's site indicated I would. The seller's reviews are bot-generated (several hundred reviews by the same person had been posted in the last hour). I contacted Groupon via live chat and informed them that the seller was a scammer, I pointed them to the seller's bot-generated reviews and said that I wanted a refund. The Groupon ***resentative first told me to contact the seller, at which point I re-emphasized that the seller is a scammer and that Groupon should be responsible for keeping scammers off of their platform. The Groupon *** said she would escalate my concern. 2 hours later, another Groupon *** contacted me via email stating that the seller provided a Windows key and therefore I could not be refunded. The Windows key is fake, and I provided a screenshot showing the Windows-generated message that said the key is not valid. The *** again told me that I had to work it out with the seller. The seller doesn't respond [obviously] and I've wasted several hours going in circles trying to get a refund. While a refund would be great, the bigger issue is that Groupon is knowingly allowing scammers to sell fake products on their platform, and then absolving themselves of responsibility. Most scam victims likely give up since $10 is hardly worth several hours of effort, but giving up just enables the cycle of fraud to continue.

  Business Response

  Date: 03/16/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: We genuinely appreciate your patience and understand the frustration and inconvenience this situation has caused. It's deeply concerning to hear about the difficulties you've encountered, and I sincerely apologize for the challenges you've faced since your purchase on March 12, 2025.
  
  We place a high priority on the trust and satisfaction of our customers, and it is disheartening to learn about any seller that does not uphold these values. Rest assured, we are committed to addressing your concerns and ensuring a resolution.
  
  Upon a careful review of your case, our concerned team has already reached out to the merchant regarding your issue. The merchant has assured us that the product key provided is valid. They have also informed us that if you encounter any issues with the key, you can contact their support team directly at ***************************************. Additionally, they have guaranteed that if the key does not work with Windows 11 Pro, they will gladly provide a replacement key or issue a refund.
  
  Thank you for bringing this to our attention. Your feedback helps us to continuously improve our platform and maintain a safe and trusted marketplace for all customers. If you require any further assistance, please do not hesitate to reach out to us.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon, and no one ever showed up. I contacted Groupon customer service several times, they finally responded and said that I had not used it. I replied that I did, but no one showed up to clean the house. They did not respond after that, and have not responded since after several more attempts of me reaching out. They took the money and provided nothing and no solution.

  Business Response

  Date: 03/16/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry to hear about the inconvenience you faced with your Groupon purchase, and I fully understand how frustrating this situation must be for you.
  
  I want to assure you that your concerns are important to us, and we are committed to resolving this matter promptly. Upon reviewing your case, I have found that our dedicated team had previously sent you an email containing a link to process your refund. It's possible that this email was missed, so I've taken the liberty to resend it directly to you with clear instructions on how to proceed with the refund process.
  
  Should you encounter any difficulties or have further questions, please feel free to reply to that email, and I will be here to assist you promptly. We appreciate your patience and understanding, and we are keen to make this right for you.
  
  Thank you for giving us the opportunity to address your concerns.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to have a wheel alignment and I was charged twice. The retailer only charged for the one and told me that I would refunded. Groupon refused to refund my money. It is impossible to get two wheel alignments with one car.

  Business Response

  Date: 03/16/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience youve experienced with the double charge for your wheel alignment service. I understand your frustration, especially given that only one service was performed, and I regret the difficulty youve faced in trying to resolve this with Groupon.
  
  Given the circumstances that led to your request, Im happy to process a full refund for the extra charge in the form of Groupon credits. Groupon credits are simple to use and never expire, allowing you to apply them toward any future purchase on **************************. We frequently run our popular deals multiple times, so theres a good chance a similar deal to the one you originally purchased will be available soon.
  
  If you would like me to proceed with applying the credit to your account, please let me know by replying to this email, and I will take care of it promptly.
  
  Once again, I apologize for the inconvenience, and thank you for your patience and understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****.   Can you Forward the satisfaction by email to ******************

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was misrepresented on the website. Item name is Pureology Large Shampoo and Conditioner Duo Set 33.8oz (1 Liter), and photo is of two bottles, but only one bottle was shipped. There is no way to get in touch with the company via the website or app. You can click on the item for help, and then you get a message that says the following:~~Thank you for reaching out! Please click on the "Email us" button located on the bottom of the screen for assistance. By using this option we will send the information to our Goods Marketplace Merchant that will help with your request about your Goods order. You will receive an automatic email with the request. ~~There is, however, no "email us" button and no contact information anywhere to be found.

  Business Response

  Date: 03/18/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced with your recent purchase of the Pureology Large Shampoo and Conditioner Duo Set. I understand how disappointing it can be to receive an item that doesnt match the description or image on the website.
  
  Please know that we are here to assist you 24 hours a day through our chat or email support. For email assistance, please use the following link: [***************************************************], or if you prefer to chat with us, visit [******************************************] and select the appropriate purchase or relevant details on the page.
  
  Regarding your concern about the shampoo and conditioner, this issue will be best addressed by the third-party Marketplace merchant responsible for your order. We have already sent them the details of the problem you've described, which can be reviewed below:
  
  - Your Order Issue: Photo is of two bottles, but only one bottle was shipped
  - Your Request: Refund
  - Your Security Code: GG-24HJ-PLPG-2R7P-W9PJ
  
  The Marketplace merchant will be in touch with you via email shortly to assist with your request.
  
  Once again, I apologize for the inconvenience, and we truly appreciate your patience as we work to resolve this for you. If you need any further assistance, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23063835
  
  I am rejecting this response because: I am writing to follow up on a message I received stating that you would automatically mark my complaint against Groupon as resolved if you didnt hear from me within 30 days.
  
  Groupon believes that the matter is resolved (they provided me with $5 in Groupon bucks), so there is no further recourse to take with them. However, I am not satisfied with their response, so I would prefer that the record reflect that. I do not have any additional documentation. My original documentation shows that the item is misleading, indicating two items when apparently the listing was for just one.
  
  Short story: Theres nothing else to be done on this, but I would not call this resolved.
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/31/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. We truly appreciate your feedback and understand how important it is to have a clear and satisfactory resolution.
  
  After reviewing your order, our internal team confirmed that during the checkout process, there is a dropdown menu where customers can select their desired itemeither the shampoo, the conditioner, or both. According to our records, the option you selected was for the Pureology Hydrate Sheer Shampoo, 33.8 oz only.
  
  That being said, we completely understand that this may have been an unexpected experience, and we truly appreciate your business. As a gesture of goodwill, we have already added $5 in Groupon Bucks to your account. These Bucks are valid for 180 days, and you can use them toward any deal on our site. You can check your Groupon Bucks balance and history by visiting ******************************************************************** or by selecting "Groupon Bucks" on the My Groupons page of the website or mobile app.
  
  We want to assure you that your feedback is valuable to us. We will be sharing your concerns with the appropriate team to ensure improvements are made and similar issues can be avoided in the future.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your time and thank you for being a part of the Groupon community.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, I purchased a $239.99 Groupon for brake service. After I completed the transaction, Groupon charged me $299.99. I then went to figure this out and try to correct this, yet Groupon has absolutely no way of doing so without canceling the transaction. No customer service whatsoever. No option to help or correct. I cancelled, and was then given Groupon Bucks in the amount, mind you, the incorrect and overcharged amount of $299.99, which should have been $239.99. I then went back to the original Groupon offer I wanted and I was no longer allowed to access or claim said Groupon. So basically, Groupon overcharged me, gave me no option at all to fix the overcharge, then kept my funds, even the amount they overcharged for no reason, and held MY funds hostage in their Groupon bucks. This is a bit sketchy and I do not believe this is correct or should be allowed. I now am forced to spend the incorrect and overcharged amount of $299.99 on Groupons, yet not allowed to get the actual Groupon I wanted. That is correct. Groupon will not allow me to access or purchase the Groupon I wanted and that they overcharged me for. I now am left to wonder if the Groupon was ever real and if I was simply scammed into this Groupon bucks scenario.

  Business Response

  Date: 03/16/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the frustrating experience youve had with your recent Groupon purchase. I completely understand how concerning this situation must be, and I apologize for any inconvenience this has caused.
  
  Upon reviewing your account based on the provided email address, ************************ we were unable to locate any recent purchases associated with it. To help us assist you more efficiently, could you please provide the order number or voucher code of the Groupon you purchased? Additionally, confirming the email address used for the purchase would be extremely helpful.
  
  Rest assured, once we have this information, we will carefully review your case to address any discrepancies and ensure that you receive the appropriate resolution.
  
  Thank you for your patience and understanding. We look forward to resolving this issue for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car detail from Groupon on 2/28/25. That same day I called the shop at the number listed in the Groupon and was told to call the next day to schedule. It took over a week and me threatening the man with a report to Groupon before he returned my call on 3/6/25. He said he could detail my car on 3/13 @ 9am. I showed up and he says I need to leave my car with him and that he told me that on the phone. He did not and I told him so. He gets an attitude so I said I'd come on a Saturday and leave. I then immediately contact Groupon to report him and get a refund to my original payment method. Their online agents in ***** say they don't do full refund after 3 days and that I'll get an email about what they decide to do. I asked for a supervisor and was told he will "email me." They said they only have email and chat functions and they don't take phone calls. This is false advertising and intentional barriers are being erected to keep my money. I want my refund so I can wash my hands of this worthless company.

  Business Response

  Date: 03/16/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand how frustrating this situation must be for you, and I sincerely apologize for the inconvenience that has been caused.
  
  We take your concerns seriously, and I want to assure you that this matter has been forwarded to our internal team. They are working diligently to review and address the situation with the merchant involved. Our goal is to resolve this as efficiently as possible to your satisfaction. We will provide you with an update as soon as we have more information.
  
  We appreciate your patience and understanding during this time. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund and cancellatuon is the worst.I used groupon to purchase tickets for me and my daughter. Im not very computer savvy. I entered our city and state to purchase Universal Tickets. A deal came up for *******************. I thought it was because ********* is based off of movies. So I booked the deal. Literally as soon as I clicked purchase and saw it said California in the confirmation I tried to cancel the transaction. The site doesn't let you speak to anyone or do anything, I spent the "3day period" just trying to figure out how to get an actual person. It's ridiculous how awful the service is. As a mother on a strictly tight budget it's really frustrating to have spent $252 on something I can never use. I tried to cancel in the first 30 seconds of placing the order. The refund policy is a joke. I barely have enough money on this trip for work to cover food and now I'm out all of this money and cannot take my daughter to Universal in *******.

  Business Response

  Date: 03/16/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced with your Groupon purchase. I can completely understand how upsetting this situation must be, especially as a mother on a tight budget.
  
  Upon reviewing your case, I see that it is indeed stated on the deal page: "Valid at ***************** Hollywood in ***********, ** only; ticket not valid at *****************." The detailed information about this deal, including all conditions and restrictions, is available on the original page where you made your purchase [********************************************************************************]. We always encourage our customers to review this information before making a purchase to ensure that it aligns with their needs.
  
  Unfortunately, due to the non-refundable nature of the deal, I am unable to process a refund. I understand this may not be the resolution you were hoping for, and I apologize for any additional stress this situation has caused. We have also received notification that youve filed a dispute with ****** regarding this transaction. As a result, the next steps in resolving this matter will involve working directly with ****** to find a satisfactory resolution.
  
  Please know that our Customer Support team is always available to assist you with any questions or concerns about your Groupons. However, once your financial institution is involved, we must allow that process to proceed.
  
  Again, I apologize for the frustration you've faced, and I truly appreciate your understanding as this matter is handled. If there's anything else I can assist you with, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were several fraudulent purchases made in my Groupon account using my stored credit card info back in October 2024 totaling several hundred dollars. I was alerted to the fraud by my credit card company on October 17th so I put an immediate stop to the charges and terminated my cc. I tried to find a phone number for Groupon so I could alert them as well as remove my personal info and change my password. Groupon does not have a customer service number so I had to use email. I was asked for information & told that someone would get back to me within 3 business days. I protested because that didnt seem fast enough but that was my only option at that point. Groupon reached out to me via email on 10/18. After some ************ we got my info removed and my password changed. I thought the issue was resolved but then on 12/17/24, I received notice that one of the fraudulent Groupon deals was reactivated and in my account. I was very surprised and not sure how this happened so I reached back out to Groupon, using the same email chain, to find out why this would happen and how to cancel it as well as remove the pending fraudulent vouchers in my account. I received a response on 12/18/24 that Groupon cannot cancel the purchases and so I should contact my cc company. This seemed unbelievable to me since this is an existing fraud case so I asked for a senior cs *** to reach out to me. On 12/28/24 I sent a follow up email to ask if someone would get back to me and I have not received any further communication to date. I tried to get this resolved using *** consumer complaint bureau but after 2 attempts to contact Groupon, even they failed to get a response. I have a paper trail documenting all of this. Im not sure what to do with thus. I would like help in reaching them to discuss my security concerns about my PII & to resolve the one fraudulent purchase that remains on my account. Any help ******************** could provide would be appreciated.

  Business Response

  Date: 03/16/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced regarding the fraudulent purchases on your Groupon account. I completely understand how concerning this situation is, and I want to assure you that the security of our customers is our top priority.
  
  We have already removed the credit card information from your account, and I strongly recommend that you reach out to your financial institution to discuss this further. They will be able to assist you in disputing the unauthorized charges and help you resolve the matter.
  
  For your security, we also encourage you to change your password to protect your account. Once you've updated your password, you can log in to your account at ******************************************************************. If you are using a shared or public computer, please ensure you log out after you're done to avoid unauthorized access.
  
  While I regret that our system limitations prevent us from directly canceling the unauthorized voucher, your bank should be able to provide the necessary support to help address this matter.
  
  Again, I apologize for the inconvenience this has caused. Please let us know if theres anything else we can assist with.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support
  

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23059341
  
  I am rejecting this response because: While I appreciate someone FINALLY got back to me, its the same answer I received from every other Groupon customer service **** I did everything ********************** instructed months ago. I contacted my cc, I cancelled my cc, I changed my password and removed all payment information & still a fraudulent Groupon voucher was issued.  That voucher should never have been issued as it was after the fact. Not one customer service *** has addressed this. They just send out the same scripted response. Its hard to believe that Groupon cares about its customers with actions like these. I remain utterly frustrated and disappointed with Groupons customer service. 

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 Tampa Bay area Renaissance Festival tickets they were to be for March 22, 2025. I got a message saying that all tickets were used on March 4, 2025. Festival only runs on weekends not weekdays so how could they be used. I've tried for several days trying to reach customer service but as usual nobody can be reached you only get hung up on or different company. Virtual is a joke. I have a family day planned March 22, 2025 so upset and I got ripped off very unprofessional. I can't believe they are aloud to run a business like this with no respect for customers. I hope this gets out to other people who shops on Groupon so they are aware of what they have done to me and my family.I paid for the 4 festival tickets $73.44 and didn't even get to surprise my family for a great day spent together very upsetting and disappointing.DON'T BUY FROM GROUPON!!!

  Business Response

  Date: 03/16/2025

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I want to extend my sincerest apologies for the inconvenience and frustration this situation has caused you.
  
  I completely understand how disappointing it must be to plan a special family day, only to encounter such an unexpected issue. Your experience is not what we strive for, and I assure you that we are here to help resolve this.
  
  We understand that you prefer phone support, but unfortunately, we currently do not offer this service. However, our customer support team is available 24/7 through chat and email. You can contact us at any time by using the following link: [******************************************].
  
  According to our records, the tickets were marked as redeemed on March 4, 2025. I understand that you and your family have not used these tickets as you were planning your visit for March 22, 2025. To address this, I have escalated your claim to the merchant for further review. We kindly ask for your patience as we carefully review the situation with them.
  
  Rest assured, you will receive a response as soon as possible. We truly appreciate your understanding and cooperation as we work towards finding a satisfactory resolution for you.
  
  Thank you for your patience and for allowing us the opportunity to make this right for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized charge on my account on 2/4/25 for ***** ******* tickets. Contacted Groupon on 2/6 when I noticed unauthorized charges. I was in communication with Groupon on 2/7, 2/8, 2/9, 2/11. 2/12, 2/13. and 2/14, 2/17, and 2/18 and they refuse to reimburse. Over 14 emails in correspondence with no resolution. This is fraud and Groupon is refusing to support their customer.

  Business Response

  Date: 03/17/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comment as well as all internal Groupon correspondence. I also responded to you just now via email from **************************.
  
  Im truly sorry for the frustration and inconvenience youve experienced. I understand how upsetting this situation must be, and I sincerely wish there were more we could do on our end. Unfortunately, if youve already disputed the charge with your financial institution, we need to allow that process to take its course. They are in the best position to help resolve this issue, and youll need to work with them directly.
  
  I hope they can assist you as swiftly as possible. If theres anything else you need or any way I can further support you, please dont hesitate to reach out.
  
  Warm regards,
  ********
  Manager| Groupon Customer Support

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23051946
  
  I am rejecting this response because although I contacted my financial institution, Groupon stated to my financial institution that were not aware of any fraud and the tickets were delivered. The issues was not the delivery of a product. It was that I did not order the product. My financial institution closed the dispute because of Groupon's statement. However, I did not purchase the tickets and Groupon can also tell I did not use the tickets. 
  
  Sincerely,
  
  ******* ********