Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,848 total complaints in the last 3 years.
1,317 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a mystery destination voucher from Groupon and upon reviewing the terms of the purchase which are provided with the instructions of how to redeem the voucher, I requested a refund of the two vouchers purchased of 398. Groupon denied my request after getting back to me past the 48 hours. Groupon pointed me to redeem the voucher with the company and assured that my concerns were fictitious. After contacting the company all my concerns were valid. The destination was domestic and none of the locations were available during the dates I provided. I was told to try back and I have several times each time the destinations are not available during my availability and if I chose a date close it would cost me over $300 more. Ive tried to contact Groupon and the customer service chat is not available and no one has answered my emails requesting the original refund. Im not able to add all documentation ie email and chats but they are available as proof me attempting to resolve this issue.
Business Response
Date: 04/04/2025
Hello Janitzia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your frustration, and Id like to take a moment to clarify our position regarding your request.

As mentioned previously, the voucher you purchased was for a mystery getaway deal, which inherently comes with certain terms and conditions. These terms, including the need for flexibility in both travel dates and destinations, were clearly outlined in the deal terms and accepted at the time of purchase.

To address your specific concerns:

The fine print regarding down payments: As per the terms, the requirement to provide a credit card for a down payment is clearly stated in the offer. This is part of the process when redeeming your voucher and was agreed to at the time of purchase.

Additional fees: As also detailed in the deal terms, resort fees, solo passenger surcharges, and city taxes may apply, depending on the destination. These additional costs were part of the offer and were made available to you before you made your purchase.

Availability of destinations: While we understand that specific travel dates and destinations are important, it is essential to note that mystery getaway deals require a significant amount of flexibility with dates and locations. Unfortunately, we are unable to modify the terms of the voucher once it has been redeemed.

Given that you have already redeemed the voucher and the terms have been fully outlined, we are unable to issue a refund in this case.

We appreciate your understanding of the terms and conditions that apply to mystery getaway deals and hope this provides clarity on the matter. If you need further assistance or have additional questions, please dont hesitate to contact us.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 31st, 2025. I purchased a Groupon for some canvas prints. The deal never loaded to my account. Might be because I later realized that I used my current email when placing the order, but Groupon has old which is ************************ However there is NO way to describe this problem (billed but didn't get), using the choices they give. And there no chats, emails or customer phone numbers. I cannot ask for a return because the item doesn't show in my account, My Stuff. Otherwise I would not have needed to go to the BBB. I was charged $35.94. Mar 31 2025 Groupon *************** -$35.94$552.79 Summary Unrecognized description? Description Debit Card Groupon, Inc. ************************** IL Date 03/31/25 ***** 7299 Transaction Type Card Account GROW BUSINESS CHECKING ************ Posting Date 03/31/2025 TransactionID ******* Transaction Categories ***************
Business Response
Date: 04/04/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you so much for sharing your concerns with us. I understand how frustrating it can be when things dont appear as expected in your account, and I sincerely apologize for the confusion this has caused.

After looking into your account, I see that the order was actually processed under the email address ************************* rather than the email you mentioned, ************************ I can understand how this might have led to some confusion, especially if you were expecting to find the order under your old email.

To help you locate your order, please log in to your Groupon account using ************************* Heres how you can do that:

1 Go to ******************************.

2 Click on the Sign In button in the top-right corner.

3 Enter ************************ as your email address.

If you have not yet set a password for this account (which may be the case since youve made purchases as a guest), please use the Forgot Password option to create one and gain access to your account.

4 Once logged in, go to My Stuff to view your order details.

If youre still having trouble finding the order, we have a helpful article on our website that may provide additional guidance. You can find the relevant troubleshooting steps under the Account Troubleshooting section on our Help Page.

I genuinely hope this resolves the issue for you. If you continue to experience any difficulties or need further assistance, please dont hesitate to reach out, and well be more than happy to help.

Thanks again for your patience and understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Here is a email I sent four times already within one week and I tried two different email addresses for groupon, there is no phone number to be found-"I purchased $322.43 worth of groupons on 12/4/24, I have credit card proof in my statement.Bought 8 groupons, I believe? They're now not appearing in My Groupons, not in expired column either. Wanted to use this weekend, as expiration date for 3 of them is 4/3/25. I am able to recall that date because I printed 4 as Xmas gifts back in December, and they were locatable then, and the other 4 were for myself to be used this weekend with a friend. I checked in *************** were there, but no longer.Please resend emails with them to redeem, or reset the app. I received such an affordable price and am currently unemployed,and was grateful for the deals offered. 3 massages in ********, ** 3 massages in ********, ** 1 facial in ************, ** 1 massage in ******** , ** I spend so much time researching before choosing, this list should be accurate.I have tried everything to locate it. Otherwise please send emails that I may use ASAP, as it's an hour drive to these appts and would like to use them before expiration date."( also sent pictures of the fact that there were no Groupons in the available sections, and there was no way to get to a live chat either. )
Business Response
Date: 04/02/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've encountered with locating your Groupons. I understand how important it is to use these deals, especially given the thoughtful planning and effort youve put into securing them.

Rest assured, we are here to help you 24/7. You can always reach out to our support team via chat or email using this link: [******************************************].

After thoroughly examining your situation, I found your order. It appears the order is linked to the account registered under ******************* To access your vouchers, please sign into your Groupon account via the mobile app or website and navigate to 'My Groupons'. Additionally, I have sent you a direct email containing a PDF of all the vouchers for your convenience.

I genuinely appreciate your patience in this matter and am glad we could assist you in retrieving your vouchers. If there's anything else you need, please don't hesitate to contact us.

Thank you for choosing Groupon, and I hope your experiences with us will be delightful from here on out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/31/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 4 *** yellow movie Groupon vouchers, 4 St. Julian Winery Groupon vouchers and 1 Printer pix customized polar one personalized went into my Groupon account and they were all there on March 29th 2025 I then made an attempt to use my Printer pix Groupon and everything was gone I have been trying to retrieve my groupons and report missing info to Groupon but website is not allowing me to enter the pertinent info that I need to have a live chat with customer service
Business Response
Date: 04/02/2025
Hi Laviva,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly understand how concerning it must be to find your vouchers missing from your Groupon account. I apologize for the inconvenience you have experienced.

Upon review, it appears that there are no purchases associated with the email address *********************** To assist you better, I will need some more information to locate your vouchers. I have sent you a direct email requesting additional details about your vouchers. This information is crucial for us to locate your order and resolve the issue as swiftly as possible.

Please respond to that email at your earliest convenience so we can carefully review your situation and work towards a resolution. I apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this.

Thank you for your cooperation.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a black Friday special for ***** club from Groupon for $70.00 discount for the plus membership fee ($110.00). Never received voucher for membership to shop at ***** club my membership was not valid.
Business Response
Date: 04/02/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out regarding the issue with your Black Friday special purchase from Groupon for a ***** Club Plus membership. I understand how frustrating it must be not to receive the voucher for a membership you've been eagerly anticipating, and I apologize for any inconvenience this has caused you.

I have carefully reviewed your account associated with the email address ********************** Unfortunately, we were unable to locate any purchases linked to this account. To assist you further, I have sent you a direct email requesting additional information. Providing this information is essential for us to locate your purchase and resolve the issue promptly.

Please respond to that email at your earliest convenience so we can proceed with a solution. Thank you for your understanding and patience as we work to address this matter.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We made a purchase via your platform for 3 park passes to ****************. We had a terrible experience there, and raised it to ********'s customer service team. They said they would be more than willing to work with your team to get a refund in place, but that I would need to contact your team about it. I did just that the other day, but your customer service team seems to think that I cannot get offered a refund. I would like this resolved as soon as possible.
Business Response
Date: 04/02/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly empathize with your situation and am sorry to hear that your visit did not meet your expectations. We strive to ensure that our customers have memorable experiences, and it's disheartening to learn that this was not the case for you.

Regarding the transaction you are referring to, I must inform you that the deal you have purchase is non-refundable due to terms we have in place with the merchant involved. These policies help guarantee our customer's reservations at the agreed-upon price. This was also conveyed in the deal page at the time of purchase I understand this might be disappointing, and for that, I sincerely apologize.

However, I appreciate your initiative in reaching out to ******** directly and their willingness to assist. To help us review and address this matter further, could you please provide a screenshot of the message or email from SeaWorld approving the refund? It would be helpful if their email included pertinent details like their contact information, along with the date and time of the correspondence.

We are committed to doing everything we can to assist you in this situation and ensure a suitable resolution.

Thank you for your understanding and patience. We look forward to your response so that we can address this matter accordingly.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 04/14/2025
Complaint: 23138272

I am rejecting this response because: This matter is still being worked on. The business, Groupon, recently sent me an email indicating that they have escalated my request and are working on getting a refund for me from ********. I'm attaching the most recent email I received from the business. Thank you.

Sincerely,

***** *******
Business Response
Date: 04/22/2025
Hi *****,

Thank you for reaching out and sharing your concerns regarding your refund request. I completely understand your frustration and apologize for any inconvenience this ongoing matter has caused you.

Upon reviewing your case, I can confirm that we have escalated the issue to our internal team. We are actively collaborating with the merchant to address your refund request. While we typically receive updates swiftly, there are instances where it may take up to 7 days to carry out a comprehensive review with the merchant involved.

Rest assured, we are committed to resolving this matter as quickly as possible. As soon as we receive an update, we will immediately reach out to you via email. I truly appreciate your patience and understanding during this process.

Thank you for allowing us the opportunity to address this, and please don't hesitate to reach out if you have any further questions or need additional assistance.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 04/23/2025

Complaint: 23138272

I am rejecting this response because Ive been receiving the same response for the past 2 weeks and have received no updates on the refund.

Sincerely,

***** *******
Initial Complaint
Date:03/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I purchased the Groupon coupon on March 21 2025 Order # **********. I was trying to cancel and get the full refund on Mar 24 2025. But the system is not allowing me though it is within 3 days of the purchase. And I am not able to find a customer service phone number to talk with. I sent them few emails after that with the screenshot attached as well. But there is no response.According to groupon policy, I should be allowed to get a full refund because I did that within the stipulated time limit. But the business themselves are not fulfilling their policy, not providing any communication channel to bring this issue or a response to the emails sent by me.The voucher was not redeemed. Can you please check on it and help me get me the full refund on my credit card? From groupon website:- Additionally, any unredeemed voucher may be returned to us within the first three days of purchase for a refund of the amount paid unless the deal is marked as "final sale".Thanks!
Business Response
Date: 04/02/2025
Hi Rajasudha,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand the frustration you've experienced while trying to secure a refund for your Groupon purchase. I truly empathize with your situation and regret any inconvenience this has caused you.

Upon reviewing your order, I see that you purchased the Groupon for Regeneris Medical on March 21, 2025, and made efforts to initiate a refund on March 24, 2025. Since this attempt was made on the fourth day after your purchase, it unfortunately falls outside of our three-day cancellation window for refunds to the original form of payment, as stipulated in our policy. I understand this may be disappointing and I apologize for any confusion this has caused.

That said, we value your satisfaction and, as a courtesy, we are happy to offer a full refund in Groupon credits. I've sent you a separate email with detailed instructions on how to process this refund. If you encounter any difficulties or have further questions, please don't hesitate to reach out by replying to that email. I am here to assist you promptly.

Thank you for your understanding and patience in this matter. We value your business and are committed to resolving your issue in a satisfactory manner.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 04/03/2025

Complaint: 23136397

I am rejecting this response because:
1. Groupon's cancellation policy is not clear or confusing and / or misleading
They states: 'Additionally, any unredeemed voucher may be returned to us within the first three days of purchase for a refund of the amount paid unless the deal is marked as "final sale".
Per their policy I was in the impression that I get full 3 days after purchase for cancellation. I purchased the Groupon later in the day on Mar 21 2025 and tried to cancel on Mar 24 2025, that is only within 3 full days.
2. They do not have a customer care support phone to ask or clarify questions. There is no live chat option too, regardless of whatever they claim.
3. They do not respond to emails also, I received response only after I sent complaint to BBB.
I request the refund to my original payment credit card, their proposal for the Groupon credits is not acceptable to me due to these reason(s).
Sincerely,

Rajasudha ******
Business Response
Date: 04/07/2025
Hi Rajasudha,

Thank you for reaching out to us through the Better Business Bureau. We sincerely apologize for any confusion and frustration you may have experienced regarding our cancellation policy and the difficulties in contacting our support team.

While we do not offer phone support, our dedicated team is available 24/7 through email and chat support to assist you with any inquiries. You can contact us at any time using this link: ******************************************.

We have carefully reviewed the details of your case. Your purchase was made on March 21, 2025, at 1:57 PM, and your cancellation attempt occurred just after 1:57 PM on March 24, 2025. This timing unfortunately places the request just outside our three-day cancellation window. Unfortunately, we are unable to issue a refund to your original payment method under these circumstances. For more details on our refund policy, you can visit: ************************************************************************************************.

That said, we want to make this right. As an exception, wed be happy to issue a full refund in Groupon credits. These credits never expire and can be used toward any future purchase on our site. Ive just sent a separate email with detailed steps to help you claim this refund.

If you run into any issues or have more questions, please dont hesitate to reply to that email were here and happy to help.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 04/08/2025

Complaint: 23136397

I am rejecting this response because:
Groupon cancellation policy states: 'any unredeemed voucher may be returned to us within the first three days of purchase for a refund of the amount paid unless the deal is marked as "final sale".'
1. Groupon policy for cancellation in my case is within 3 days. In ***, 3 days are calculated by the dates.
The Groupon customer care Manager seems not to understand how 'within days' works in ***. If it's within 3 days, the customer get to cancel by the end of day 3. That is, I purchased in Mar 21, if you add 3 days it is Mar 24. They should provide refund as long as I cancel by 'Mar 24 Midnight'.
2. Also the Groupon states within 3 days, it is 'NOT 72 hour' cancellation policy. The Groupon Manager need to check their own terms.
3. The Groupon Manager is providing 'incorrect' information to BBB about the time of my purchase. I purchase the groupon 2.57 PM local time on Mar 21, attached the email I received which states the time line. The Manager wrote as 1.57 PM as the time I purchased
4. The same Manager wrote earlier that it needs to be cancelled by Mar 23. Looks like they are trying to mislead customers in any form.
5. There is No groupon Chat option at all. The ways to contact anybody is all blocked by the system.
6. This business is following Unethical business practices and Misleading customers.
I do not accept their proposal. I want the refund in my original form of payment as I should be entitled.
Thanks
Rajasudha

Sincerely,

Rajasudha ******
Initial Complaint
Date:03/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased hotel tickets by mistake and attempted to refund them only for nothing on the website to work. I attempted their customer service chat and the button on my order to cancel without any luck. I then decided to report this as fraud to my credit card issuer since there was no reasonable way to get a refund. After some time, I was able to get a refund via the customer support chat.Given that refunds appear to be hard to get, even within the cancellation period, and that no phone number exists for customer support - I don't know who I'm talking to over customer chat - ********************** has started to give off fraudulent vibes. I am requesting to speak to corporate about my complaints as there are very few customer support options and I have numerous complaints to file with this seemingly fraudulent company.
Business Response
Date: 03/31/2025
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the difficulties you experienced while attempting to process your refund. I understand how frustrating that must have been, and I truly regret any inconvenience this has caused.

After reviewing our records, I can confirm that your refund was successfully processed on March 28, 2025. You should have received an email confirmation shortly after the refund was issued. If you are unable to locate this email, I recommend checking your spam or junk folder to ensure our emails aren't ending up there. Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. Please note that it may take your bank a few days to route the funds and post them to your account.

I completely understand your preference for phone support. While we do not currently offer phone services, our dedicated customer support team is readily available to assist you through chat and email. You can reach out to us at any time using the following link: ******************************************.

We genuinely value your feedback and will ensure it is shared with the appropriate teams. Your insights are incredibly important to us, and we are committed to improving our services to better meet our customer's needs.

Once again, I apologize for any frustration this situation may have caused. If you have any further questions or concerns, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to buy ******** vouchers on March 19, 2025, during spring break. As I was confirming the payment, a pop-up appeared stating that the session had expired. I checked my purchases and found nothing, yet my card was charged /$365. I immediately contacted Groupon, explained the situation, and they said they couldnt locate the purchase but would investigate further. The following day, I received an email stating that no purchase was found. However, they said I could send my bank statement if I had been charged, which I did. Over 36 hours later, they responded that they had located the purchase and that I could use it. I informed them that I had already left *******, as spring break was over, and requested a refund. They replied that a refund was not possible due to their cancellation policy, even though the error was on their end. They have not responded to my subsequent requests for a refund.
Business Response
Date: 03/31/2025
Hi Thandi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience this situation may have caused you.

Upon reviewing your purchase, I would like to inform you that the voucher you obtained has an expiration date of August 12, 2025, and can still be utilized before that time. While we understand your frustration due to the challenges you encountered during your trip to *******, the deal purchased is categorized as non-refundable.

Once the purchase is finalized, the payment is transferred to the merchant, and refunds cannot be issued, as per the conditions set by the partner when they agreed to feature the deal on our platform.

We always strive to ensure that our customers are fully informed about the terms and conditions of each deal before making a purchase. Additionally, if there are changes to an event, such as rescheduling or cancellation, we proactively reach out to inform affected customers and provide updates.

We appreciate your understanding in this matter and truly value you as a customer. Should you have further questions or need any additional assistance, please do not hesitate to contact us. Were here to help.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher from Groupon and tried to use it today only to find out the business doesnt physically exist ! Yes they respond to text messages but I hav eject spoken to real person . Im not able to redeem the voucher also I was charged 125$ booking fee! Tho sis a scam and Groupon refuses to return my money
Business Response
Date: 03/31/2025
Hi Gergana,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you have experienced.

I want to assure you that I have escalated your issue to our resolution team for immediate attention. While we strive to resolve cases quickly, please note that, on occasion, it may take up to 7 days to complete a thorough review in collaboration with the merchants involved.

Rest assured, we are working diligently to resolve this matter as swiftly as possible, and we greatly appreciate your patience and understanding during this time.

Should you have further questions or need additional support, please feel free to reach out. We are here to assist you.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 04/01/2025

Complaint: 23124965

I am rejecting this response because: I want a refund on the Groupon I purchased for the business in question! I was deeply disappointed how the business treated me and that made me feel I was scammed ! Im
mot going to use their services and I do want my money back into my original form of payment !

Sincerely,

Gergana Pong
Business Response
Date: 04/07/2025
Hi Gergana,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the experience you had with the business in question. I completely understand your frustration, and I am truly sorry for how the situation made you feel.

To make things right, I have processed a full refund for your Groupon purchase, which has been issued to your original form of payment. Please note that while we issue all refunds immediately, it may take a few business days for your financial institution to post the credit to your statement.

I truly appreciate your understanding, and please dont hesitate to reach out if theres anything else I can assist you with.

Thank you for being a valued customer.

Regards,

****** *.
Manager
Groupon Customer Support

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