Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,811 total complaints in the last 3 years.
1,301 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a trip to Catalina ****** on June 08, 2022. Order number: 1000-142473-137386. When I tried to redeem it, there is no redeem code/number. My sister and family has the same problem after they purchased it also. They called customer service to get the refund. Mine has not been refunded yet. I believed it was for $36.75.
Business Response
Date: 08/26/2022
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, given the circumstances, I'm able to make an exception in this case.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:08/12/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, i purchased concert tix from Groupon for the total amount of $100 thru my Apple Pay account from my harbor one debit card right before covid happened on January 12, 2020. The show was postponed a couple times and on June 23, 2022 i chatted with Groupon online to cancel the purchase, they have no telephone customer service, and they said they would refund my original payment method and that it would take 10 days. I never received the refund in my bank account. Ive spoken to my bank and Apple Pay and given them an Acquirer Reference Number (ARN) as given to me by a supervisor 3 times in an email correspondence that i received only after posting publicly on ******* after i tried repeatedly to chat with them again to let them know i had spoken to bank and Apple Pay and they stopped picking up my chats until they saw my post on *******. The bank nor Apple Pay knows what an ARN is and the common consensus is that it is Groupon inter company jargon. I feel i have done my due diligence on my end researching the lost refund. If i were to send a payment to Groupon and they never received it it would be on me to make it right. Will someone please help me to get my $100 back? Thank you, ***********************
Business Response
Date: 08/26/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 09/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. Ive been using Groupon on and off for a couple of years, and Ive never had an issue. I recently brought two expensive purchases, and now when I try to log into my account it says the email Im using doesnt exist in their database. I know its the correct email because its the email that receives all my purchase confirmations from groupon. I spent a lot of money on these Groupons, and I need to use them within a certain time frame, but Im unable to access my account and *** tried numerous times over the last week to reach a support agent via email, the live chat, and the phone number, but I am not able to reach anyone. This is unprofessional and unacceptable considering I have used Groupon for some large purchases lately. I need this resolved as soon as possible.
Business Response
Date: 08/26/2022
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've passed your message on to our team of Account Specialists, who will be able to offer you expert help. They will contact you as soon as possible via your ****************** email account and respond to case #********.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:08/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 of an item from Groupon and only received 1. I have sent several emails to customer service with no response for weeks. **************** chat barely responded and basically wouldnt help me.
Business Response
Date: 08/26/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We have received confirmation that your order was reshipped on 08/16 and you should receive your items.

For future reference, since those items are sold by a third-party merchant, they'll take care of ensuring the fulfillment, delivery, and quality of the item. If you have any questions or concerns about your order, it's best to reach out to them directly. To do so:

1. Head to www.groupon.com/support and sign in to your account.
2. Select your order.
3. Under your order details, use the search bar to search for your issue.
4. Of the help articles that appear, select the one that best matches your issue.
5. Beneath the article, select the link that says "Still need help?"
6. You'll then be presented with the option to email the merchant. Select that option and fill out the form onscreen.
7. Submit the email and the merchant will follow up with you within 72 hours.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:08/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During the past year my business a day spa, Timeless Skin And Beauty has been listed on Groupon as a merchant to provide services to the community at a discounted rate. While I have had quite a few complications with the company and how they list our company information on their website incorrectly over the year, more recently I received a payout of $47.67 this payout in actuality should have been $237. When I reached out to Groupon about this I suddenly was not able to get in touch with my original campaign manager who was always available initially before this issue I have been receiving generic responses as to why they have supposedly taken this money from me and the response is not in reference to my issue I have been unable to speak to a live human being or my account manager. When I called today I was sent to an automated message that ended the call. I reached out immediately Friday which was the day that I received the $47 payout and I have yet to speak to my account manager who Ive left emails and phone calls with. I feel very lost and taken advantage of as a small business owner this particular situation has never happened since I have been with Groupon but now that this has happened at this time it makes me wonder if I just never noticed that money was being taken from me the entire year I plan to do some bookkeeping and look over the entire year to see if there is possibly more money that has been taken but the reasoning does not add up as to why they took a significant amount of money for me after providing a certain amount of services that totaled out to over $200 dollars .They keep saying there was some promotion that is done at Groupons discretion but I do not agree to any additional promotional values being put on my campaigns as well as promotional values have been put on my campaigns before but never have they taken this significant amount of money for me. Kayla *****
Business Response
Date: 08/25/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: You've contacted our Customer Support team, where we help customers who use Groupons at our partner businesses.

The best way to get the help you need is to head to your Groupon *************** at https://www.groupon.com/merchant/center. From here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.

If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your ***************. You can also contact our Merchant Support team by email at ******************************************.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two $50 Groupon gift cards with Codes and/or PINs that do not work. Please help as there could be extra numbers that need to be left out.
Business Response
Date: 08/25/2022
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/25 purchased a pest control service.Last week i tried to use voucher but voucher was marked as used.Sent email i got complaint ticket # ******** on 8/2 So far i did not get any response.Looking to resolve the issue either correcting the voucher or full refund.Thanks
Business Response
Date: 08/25/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I've checked your account and it looks like your voucher for ***** Pest Professionals was unredeemed on 08/01/2022 during chat session.

For future reference, when a Groupon is marked as redeemed in your account, it will be moved to the "Redeemed" section of your account and you won't be able to view or print it. Please wait to mark your Groupons "Redeemed" only after they've been used (usually the merchant will take care of this during your visit).

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 09/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a $76 groupon for Liquivida Lounge. I accidently canceled it instead of editing it. I have emailed Groupon three times with no response.Thank you
Business Response
Date: 08/25/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Unfortunately, it is not possible to reverse the process and recover the order. In many cases, it is possible to repurchase an offer, as long as the fine print allows you to do so.

According to our records, it looks like Groupon Bucks were issued on 06/17/2022 and then partially used in another purchase on the same day. It's possible you used the Bucks without realizing it. You can always check your Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was notified by Groupon via email that they noticed I changed my email associated with my account. They requested that I contact Customer Support if I did not change my email. I have attempted to contact Customer Support via email and live chat multiple times with no resolution. There is no longer a phone number to reach a live agent for assistance. I cannot access my account which houses tickets to upcoming events, as soon as August 25th.
Business Response
Date: 08/25/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/29/2022

Complaint: 17697735

I am rejecting this response because:
there has been no resolution - they indicated that they inactivated my account, but Ive been told numerous times that there is no account with my email address. Im order to resolve the issue, I need to be refunded for the items that I have been unable to access in my Groupon account.

Sincerely,

***************************
Business Response
Date: 09/05/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: As we told you in a ticket ******** August 29: For your security and to prevent any future unauthorized purchases, your account has been deactivated. I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safe. You can read more about our privacy and security policies here: http://www.groupon.com/legal.

If you would like me to reactivate this account, I am happy to help. We strongly suggest that you use an email address other than the one originally associated with it. If you provide us with a new email address, we'd be happy to reactivate the account. If not, we can reactivate the account with the previous email address. Please let us know which option you prefer.

My apologies again for the trouble. If you have any additional questions, please let me know. You can answer on my email or in the ticket ********

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 09/06/2022

Complaint: 17697735

I am rejecting this response because:
I provided another email address and they indicated they cannot use it because it is associated with another account - this is because I had to set up my own new account while I have been going back and forth with Groupon and the BBB to get the old account resolved. I just want access to my previously purchased Groupon items and a refund for those that I can no longer use.
Sincerely,

***************************
Business Response
Date: 09/19/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: As I informed you in ticket #******** we have reactivated your account with the old email. We can change the email to the provided address because you have a second account on Groupon with that email.

To prevent this from happening again and to comply with our Terms of Use, I would recommend closing the duplicate account--this also means deleting all of your data associated with that account. You can do this by heading to our [privacy portal](https://privacy.Groupon.com/policies/en-US/)--make sure you're signed in to the duplicate account first, rather than the account you'd like to keep--and selecting "Delete all my data," and then confirming when you're ready. If you have other vouchers or Groupon Bucks there, be sure to use those first (or you can print the other vouchers), as they'll be permanently erased when the account is closed.

After you close the newest account, you will be free to change the email of the old account to the address you provided.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/05/22 I purchased concert tickets for ***************************** at the ******************** in Ca , order #****-143170-120719 for $60. I accidentally misspelled my husbands email to send them to. I typed **************** instead of the correct ***************** I used an l instead of k. I immediately contacted Groupon with a live chat and provided all the information they requested like the last 4 numbers of my credit card and type of payment. They said they needed to speak to their supervisor and get back to me by email. I provided my email information and as of 08/09/22 no response. Tried to live chat with them again and after 49 minutes of waiting for someone to respond I sent an email to Groupon as well. The concert is for 8/12/22 and if I cant get my tickets I want a refund .
Business Response
Date: 08/24/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Please be kindly informed that it is not our policy to issue a refund for a Final Sale deals after the day of purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, given the circumstances, I'm able to make an exception in this case.

I've gone ahead and issued a full refund to your original form of payment. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 08/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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Groupon, Inc. is NOT a BBB Accredited Business.