Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,608 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Provider was unprofessional and lacking recommended infection control procedures. Groupon has consistently failed to provide reasonably expected customer service support, requiring several hours attempting to connect and explain details multiple times. Most recently, Groupon advised on 1/20/23 that this would be resolved by 1/27/23. The provider confirmed that she agreed to refund purchased service on 1/23/23, but there has been no follow up from Groupon. Further, the customer service is unavailable.
Initial Complaint
Date:01/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two days ago, I received an item via *** that I have never ordered or researched. The return address was from Groupon, so I checked my account. Sure enough, there was a purchase for a nightstand that I never made, as well as another purchase of a side table three minutes later, which I also did not make. One of the purchases was made by using my credit card on file, and another redeemed my Groupon Bucks. After further investigation, I saw that the "buyer" had filled in their purchaser information as "***" with no last name and a ******** address. I don't know a "***," and I don't live in ********. I reached out to Groupon, and I received an email saying that I must have made an accidental purchase. The email stated "Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened." This clearly isn't what happened, as information was intentionally changed. Of course, it is a final sale item. It is my suspicion that the merchant runs both furniture businesses and they have hacked into the system to charge me for "final sale" items to make money. I have no problem shipping the items back to Groupon at their cost, as I never ordered the items, but I expect a refund for both items. I have been going back and forth through chats for the past three days, and I have changed ALL of my online account log-ins, and I canceled my credit card. Groupon stops responding to my chats, and there is no phone number to talk to an actual person. This is ridiculous, and it has cost me a great deal of time over the past 72 hours. I tried to cancel the second item, as it was still in "shipping status," but it couldn't be canceled. Very shady, Groupon. Very shady.
Business Response
Date: 02/06/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, I'm sorry to hear that the issue with your Marketplace order hasn't been resolved yet.

I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 02/07/2023

Complaint: 18939877

I am rejecting this response because:
There were two fraudulent transactions, and I have only heard back from the business regarding one of the fraudulent purchases. Groupon does not have a single phone number to call, and I cant seem to resolve my issues because my emails keep getting pushed from person to person. This has been a nightmare.

Sincerely,

*******************
Business Response
Date: 02/15/2023
Hi *****,

Thank you for reaching out.

According to your order #**********, we were recently notified by your financial institution that a dispute had been issued against the purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.

We sincerely apologize for the trouble. Please let me know if I can help you with anything else.

Regards,

**************
Manager
Groupon Customer Support
Initial Complaint
Date:01/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/19/22 I got notification via PayPal that I made 3 purchases from Groupon. (At this time I hadn't purchased anything from Groupon for about two years.) I immediately logged into Groupon to figure out what was going on. There were three gift certificates for a restaurant in **** totaling $129. I tried to cancel the transactions and was unable to do so. I then tried to contact customer service and wasn't able to reach anyone, it was a Sunday so maybe no one was working. I emailed the customer service and finally got a response. Told them there was fraud and explained the whole situation, including that I live in entirely different state and have never been to Ohio. Absolutely got no where, no refund, no let me look into the situation, zero resolution. Then they stopped replying all together. Emailed them again and again trying to even get a response. They won't even respond to me. (I also filed a claim with PayPal and since I had made previous purchases from Groupon they weren't willing to reverse the charges either.)
Business Response
Date: 02/03/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed these Groupons from your account. You'll receive separate automated email messages to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:01/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had service done through Groupon and never did I recieved a call back regarding my complaint with Best Air Duct Cleaning. This company showed up 4 hours late to appt in a beat up van, stay 30 min, did a rush job and not everything I confirmed with the workers was done. My outside vent wasn't cleaned out from dryer. All my vents were cleaned. Everything was rush and when I called the same day of service, I don't believe my complaint was given. I want a refund because the service was a waste of time. My first appt the guys wanted to come 2 hours before schedule and when I declined I get a call stating there Van broke down and so the time I requested off was wasted and I had to wait 3 weeks to reschedule. The workers stated that there not given a time frame for appts ....that they just are told there appts and they come whenever. When I spoke to the receptionist she stated that is a lie. Workers know the times and that it was unacceptable for when they showed up to my home. I am upset and unpleasant about the lack of follow up and service
Business Response
Date: 02/03/2023
Hello Jermica,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon. I completely understand your frustration and just want you to know that we truly appreciate receiving feedback like this.

I've just canceled this order and issued a refund in Groupon Bucks to your account.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

I sincerely hope you find your next Groupon experience to be more enjoyable.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 02/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/26/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was locked out as I logged into the app, which after multiple attempts at talking to customer service they told me that they found my account but it was using a different email (it was hacked). I have had my Groupon account for many years. They said they were forwarding it to an account specialist, the account specialist confirmed my account was hacked and deactivated the account and told me they could reactive it for me with a different email or send me my Groupons. I choose to reactivate as I had a large amount of Groupon bucks still not used. I have tried to call Groupon directly and they do not take call, I have had multiple live chats and emails back and forth. But once I provided them with the information to reactivated my account, I never heard back from any of the representatives about reactivating my account. This has been over a week and a half and I'm unable to get answers or gain access to my account. They have turned completely unresponsive to any of my emails or live chats (its like Ive been blocked). This is extremely frustrating!
Business Response
Date: 02/03/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Please be kindly informed that your account has been reactivated. Please visit www.groupon.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:01/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon %Cash Back Promotion is Deceptive and False. I chose the Groupon 8% Cash Back Reward Option for Ichiban ************* in *******, **. We patronized the restaurant on 12.31.22 , as a result of this Cash Groupon Offer, and expected the 8% cash back to be applied to our Credit Card Groupon that was linked in Groupon and used for the dining experience at the restaurant. We understood the cash back credit would be applied to our AMX statement automatically. After a few weeks of no AMX credit being received I contacted Groupon **************** via chat on ********, The amount of the Ichiban expenditure was $252.49 and the expected cash back to be applied to my AMX cc is $20.20. After a lengthy chat with Groupon and Sending Email to **************** ********************** is now saying that offer is no longer available. But it is still available as of today January 25, 2023 and was available when I used it on December 31, 2022. Groupon has offered Groupon Cash of 10% which is unacceptable. I insist on being credited the 8% to my credit card per the deal. This is deceptive and misleading Groupon advertising of Promotions. Regards,
Business Response
Date: 02/01/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

It looks like there was an error that led to your cash back not being issued.

Although we're unable to have cash back retroactively issued to your card, to help make up for your inconvenience, I'm putting $10.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 02/01/2023

Complaint: 18896161

I am rejecting this response because: (i) It is unacceptable resolution. The 10 Groupon bucks offer and any Groupon bucks offer regarding this complaint have been rejected by me to Groupon. I have requested Groupon that they reverse the 10 Groupon bucks that deposited to my account, without my permission, in an effort to resolve this issue.
I am providing below the response I provided to Groupon's email to me today regarding their response to my BBB complaint. This should be helpful for BBB purposes.
***************************;<******************> 11:41 AM (1 hour ago)

to Groupon

Hello BBB
This issue is not resolved to my satisfaction, per the email I sent today to Groupon in response to their email to me that you forwarded. I appreciate BBB continuing to assist in resolving this issue as the proposed solution by Groupon is unacceptable.
******************;<******************> 11:41 AM (1 hour ago)

to Groupon

****************
The $10 Groupon bucks is an unacceptable resolution to this issue as I have stated before. I am instructing you to reverse this 10 Groupon bucks and remove it from my account.
The only acceptable resolution is to (i) have the amount I am claiming to be credited to my AMX account or (ii)Groupon issue me a check in the amount of my claim for AMX credit drawn on a Groupon bank account.
I am requesting resolution of this item to my satisfaction through receipt of credit to AMX or receipt of Groupon Check received by me on or before eod Tuesday February 14, 2023
In addition I am also considering filing a second BBB complaint regarding groupon deceptive and misleading promotion practices on another 8% cash back promotion for another merchant that posted to my AMX account on January 19, 2023. with Black Diamond I have not received 8% cash back to my AMX card on that transaction either.
Consider this email as notification of my repeated refusal of groupon bucks to address this issue and also notification of the Black Diamond January 19,2023 transaction with 8 % cash back credit to my AMX not received as of 2/1/23
Regards

Jonathan

Sincerely,

***************************
Business Response
Date: 02/02/2023
Hi ********,

Unfortunately, we are not able to credit your card because you should get a refund automatically. Due to the fact that cash back was not processed properly, we were only able to issue Groupon Bucks.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 02/03/2023

Complaint: 18896161

I am rejecting this response because: I rejected it previously for the same reason as now. I am not accepting Groupon bucks as that requires me to spend more with Groupon and I don't trust Groupon. I have also proposed they send me a check for the $20 as an alternative to my credit card which is what the promotion specified. I have told Groupon **************** to reverse the ************************* bucks from my account that they deposited without my consent.
GROUPON BUCKS are a not acceptable resolution.

Sincerely,

***************************
Initial Complaint
Date:01/23/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Random deactivation of account/locked out I have been a member of Groupon for a long time and have purchased many Groupons. On 1/16/2023, I attempted to purchase two voucher to celebrate my birthday party, When I attempt to pull up the Groupon and print it out the vouchers; I was locked out of my account! I was unable to celebrate my birthday party, there is now way to be more frustrated and disappointed! Apparently, Groupon no longer takes phone calls, so I had to "chat" and was told it appeared to be a 'security issue'. I've attempted to both chat and email for the last 5 days and I'm unable to get answers or gain access to my account. The customer service has been unresponsive to me in the majority of my attempts. I have active Groupons that will expire if I can't get back into my account and also have almost $200 in credits refunded. I've read recent reviews for Groupon and there are several other customer reviews/complaints similar to mine stating deactivation of their account due to a security issue and getting no resolve. Please help!
Business Response
Date: 01/30/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter. In conversation #******** your issue was escalated. Please continue the interaction with the Account Specialist to receive a resolution.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 02/04/2023

Complaint: 18880787

I am rejecting this response because: Groupon restored my account but my two purchases are still processing since Jan 15, 2023 as you can see on the *** attached, I contacted them about this long processing time, but no answer yet.

Sincerely,

*******************************************
Business Response
Date: 02/13/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use.

All the purchases were auto-cancelled and you aren't charged for it.

We have taken care of this issue and now you should be able to purchase orders at Groupon.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:01/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher, Groupon #VS-CMMP-6Gj2-j4G1-C2jP, in the amount of $78 with Restore Hyper Wellness Crypotherapy expires February 12th.Unfortunately, I believe it is false advertisement because it is not clearly identified that it is only for 2 ********s in ****** until after you print the voucher to use it.I live in ******. I tried to see if the Austin ******** could transfer voucher to the ************** ****** ********.Also Im over the age of 60 and certainly do not want to admit it but the printed voucher is 95% in fine print and so tiny it really is impossible to read it.I contacted their live chat support desk on January 21st. At first they said I would be credited to my credit card within **** days. I said, I will check my statement in 10 day. Their next response, You now have Groupon Bucks.I do not want Groupon Bucks. I want to be credited to my credit card because of the false advertisement of not clearly indication on their website it was for those 2 ****** Locations Only and not being to clearly read their rules.I would appreciate your assistance in receiving a full refund.
Business Response
Date: 01/30/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks for reaching out. I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************
Initial Complaint
Date:01/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased six Massage coupons which cost me $98.70 on 12/24/2022 through Groupon website and Ive never made an appointment either got serviced, but that *********** merchant redeemed my coupons already. Everyone who purchased their coupons is complaining about the same issues on Groupon website, but Groupon which is the big company said they cant do anything since the merchant said I got an service. Which is not true at all. ******** even never picked up the phone so I couldnt even make an appointment. This is scam but surprisingly they are still selling their products on Groupon and Groupon let them sell their products on their website even though lots of people saying its scam. Please go to ********************************************************** And check their reviews then you would know Im not the one telling lies. Please refund my money back and let Groupon stop that company.
Business Response
Date: 01/30/2023
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I've unredeemed your voucher and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons *************************************************************** page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 9th 2023 , I purchased 4 adult tickets for $96 and 2 youth tickets for $35 to ***************** on the 21st of January at 6:30 for a total of $131, which was charged to my card on the 10th. Immediately after purchasing the tickets I went to the Paranormal Cirque website to redeem them. When I input the codes, the site told me all the vouchers I purchased were good for youth tickets. I called ***************** and they told me it was an issue on Groupon's end and they could not help me without charging me. I contacted Groupon and told them my issue. They escalated it to their resolutions team and I was told I would be contacted by email. On the 14th, I got an email that I had been sent a message in the live chat a couple days prior. The message asked me to contact the venue and provide an email from the vendor confirming the codes were invalid. I sent a message to the vendor through their site. Today, the 19th, I decided to redeem the codes and pay to upgrade instead of waiting longer. The vendor sent an email with a link to my tickets. It showed I purchased 0 tickets, so I called the ticket office who informed me it was an issue they were having with lots of customers who bought tickets through Groupon. They told me the codes were invalid and I had to go through Groupon because it was their issue. I messaged with representatives for hours, who would not respond for 15 minutes up to an hour. I sent screenshots of the email I received, showing I had 0 tickets and answered the same questions a few times over. I was sent some codes which also said they were for youth tickets, but I suspect they were also invalid codes. I was told twice that I could show my vouchers at the box office the day of the event for tickets, which ***************** stated is not true. I was refused a refund because the sale is final, but the product I was sold could not be delivered. Groupon has sold me something it does not have and refuses to refund my purchase.
Business Response
Date: 01/30/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, I am able to offer a one time exception in this case.

A refund of $131.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.

Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Although I am glad we could clear this up, I will steer clear of Groupon in the future. I should have taken it as a red flag that Groupon has no policy in the event that their codes do not work. It seems to me they plan on taking advantage of the customer and taking no responsibility that what they sell does anything more than bring in money. I wasted hours of my time going through their completely useless customer service to get absolutely nothing in return from Groupon

Sincerely,

*****************

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Groupon, Inc. is NOT a BBB Accredited Business.