Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for some towels from Groupon. I used my Apple ID payment - my information is correct with apple. Somehow when I placed my order, my old address popped into the order. I had already submitted the order and tried to cancel. There was a system error and the order would not cancel and i immediately contacted customer support. It took them 3 days to get back to me to simply state the towels already shipped and to call Federal Express. I did and Federal Express asked for the shipper to contact them for a pickup. I just heard back from the company and they are unwilling to replace the towels and offered $10 in Groupon bucks for an order well over $60. Now Im out my money and I dont get the product.

  Business Response

  Date: 02/17/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Since this item is sold by a third-party merchant, they'll take care of ensuring the fulfillment, delivery, and quality of the item. If you have any questions or concerns about your order, it's best to reach out to them directly. To do so: 
  
  1. Head to www.groupon.com/support and sign in to your account.
  2. Select your order.
  3. Under your order details, use the search bar to search for your issue.
  4. Of the help articles that appear, select the one that best matches your issue.
  5. Beneath the article, select the link that says "Still need help?"
  6. You'll then be presented with the option to email the merchant. Select that option and fill out the form onscreen.
  7. Submit the email and the merchant will follow up with you within 72 hours.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our flights to our destination were cancelled on the day of departure due to weather conditions. We got our new flights booked for two days later. I've contacted Groupon customer service to see if our hotel reservations would be forfeited if we didn't arrive on our original date. They said to contact the hotel directly (Gran Oasis Palms ******), which we did. The hotel said to contact the ************* in charge of the reservation ****************************** which I did. The travel agency stated that Groupon would need to reach out to them to resolve the issue. I contacted customer once again via Chat and they stated they would "escalate this to the Resolutions Team to further look into this issue and provide a resolution, It may be up to 7 days to provide an update."I asked if I could have the contact info for the resolutions team, or, if I could forward the contact info to the travel agency coordinator, as our flights were booked two days later. There has been no response from the customer service agent. After multiple attempts to re-engage the conversation, I stopped waiting.

  Business Response

  Date: 02/09/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Id love to help, but the name you provided doesnt match the name on the account associated with this issue. Is it possible that you used a different name when you originally created your account?
  
  Otherwise, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.
  
  As a security measure, we never make any changes to an account or share purchase details without the account holders consent.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of headphones and was sent an empty box. I when I tried reported the issue with a police report they still didnt do anything about it.

  Business Response

  Date: 02/09/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry for any inconvenience you may have experienced. We really appreciate your feedback.
  
  We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.
  
  If you close the dispute we will be happy to provide further assistance. We will be checking the situation on our end as well.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased several hundred dollars of groupons and they have restricted my account and now I can't have access to it, they won't tell me what is going on or let me access my groupons. They say the same thing over and over again. They have hired people who don't understand English as usual. I want my money back or access to my groupons.

  Business Response

  Date: 02/07/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration. In the conversation #********, your issue was escalated. Our Specialty Team reactivated your account. It is ready to use.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 26, 2022 ***************** ordered house cleaning services of $180. Miriman Cleaners did not show for their appointment Thursday, November 17, 2022. ******* confirmed the 11-17-22 cleaning date 10-31-22 twice by email and 11-1-22. We contacted ******* after the "No Show" 11-17-22 several times and no response. 5 other victims (at least) online after 11-17-22 didn't receive service and expressed angry at Groupon for continuing to advertise Miriman Cleaners.Summary: ***************** paid Groupon $180 for cleaning services.Groupon paid Miriman Cleaners 11-2-22 (called voucher redeemed).******* did not show for the 11-17-22 appointment and didnt answer calls and emails.Groupon email 12-8-22 Upon reaching out to the Merchant, there is no update from them and hence we have unredeemed the voucher. Refund should be offered.No refund to ***************** from Groupon.

  Business Response

  Date: 02/07/2023

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a some vouchers that expired before I could use them, I had the Groupon credits but then they were removed, they should be refunded

  Business Response

  Date: 02/07/2023

  Hello Czarina ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Regarding purchase #**********and #**********  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon sold me a class through one education for confession and interrogation. After selling me the class, one education would not honor the course and denied me access to the course. I contacted Groupon and they issued a refund but I continue to have issues and I reached out to them for help and Groupon REFUSED to help me or listen to what I had to say. They continued to end the chat on me with several different agents, refused a supervisor, told me they couldnt help me. Even though their own phone line said they could still talk to me via phone if I requested a call back! I am not seeking money since I have already received a refund but I am seeking assistance of another kind. I want actual contact from the company and I want assistance in the matter. I do not want to be referred to the chat! I dont want to be told to send them an email! I am extremely upset about being thrown to the side like some low level gutter snipe trash!

  Business Response

  Date: 02/06/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 01/07/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  After the refund was issued we are not able to assist you further, the best way would be to contact the merchant, you can do it through this form: *************************************************************
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/28/2022, I purchased what was advertised as two ****************** to **************** in *******. When the tickets where delivered, I was given Basic Admission tickets. The drop-down purchase menus listed multiple tiers of ticket pricing (All Access, Discovery Pass, General Admission), all at different pricing levels. These ticket tiers align with the tiers sold by the museum itself. They also advertise an Early Bird *** pass on Groupon. Hours worth on live chat and email customer service has continually told me that the All Access pass was simply general admission, even though they sold the All Access pass for $32 and the *** Access for $68. No one can explain to me what the difference would be between passes, but they differences are clearly outlined on **************** website. Groupon online customer service is incapable of understanding the deceptiveness of the advertising on their site for these tickets, and just ignores the screenshots I've sent of the ticket tiers on their site. There appears to be no way to talk to an actual person on the phone. I would never do business with this company again. Their customer service support is nonexistent, and their sales practices are very deceptive.

  Business Response

  Date: 02/06/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  A refund of $48.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.
  
  Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gift certificate was purchased for my son through groupon.com for $32 towards 60 minute axe throwing sessions for 2, valid Fridays and Sundays at **************************. By the time we were able to make it on a Friday or Sunday the expiration date on the certificate had passed, however, the owners of the shop said they would honor it anyway due to the *** gift certificate law. However, Groupon refuses to give the funds to Electric City Axe. (I have thus not used the code because Electric City is a stand up business and does not need to be cheated like that.) I, and ECAT have both contacted Groupon regarding the fact the money was spent in exchange for services, thus though services need to be provided, but they are refusing both myself and ECAT.

  Business Response

  Date: 02/03/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration. We have reached out to the merchant and we confirmed that they do not honor expired vouchers.
  
  I can confirm that your order was refunded to Groupon Bucks on 11/10/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon failed to enforce a failure in terms. I purchased services from Groupon for ***********************. Advanced sound charged additional money for services not called out in fine print. When I made Groupon aware, they ignored me despite bulletproof proof. I then filed a complaint with the **************** Attorney General. I have attached the exchange between the businesses and AG's office. In that reply, I was advised that I was to receive a full refund and if I had not been contacted, it as to take place in a couple days. It's now been two weeks and I have neither my refund or any further contact. Please make sure this is added to the public record.I also want to point out that the infraction still exists meaning the business is still charging for services not called out in the groupon or fine print, so it's clear both business are complacent in taking advantage of the public. *** of Advanced Sound claimed his excuse for this is rising costs. Cost rise, but that does not allow you to hide charges, They should either raise the price of the deal or list increases in the fine print. As advised, they won't do this, because these increased would negate the value of discount.

  Business Response

  Date: 02/06/2023

  Hello Clay,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Please be kindly informed that due to the additional charge made by the merchant, we cannot refund this amount. Any fees paid directly to the vendor must be refunded by them. In this situation, please contact the merchant directly regarding the additional charges.
   
  For future reference, we always include a Fine Print section on the screen where you purchased your Groupon that covers all the conditions and restrictions that apply to the deal, including detailed information as to the additional charges incurred by customers owning a particular car model.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18944806
  
  I am rejecting this response because: Groupon grossly mishandled this issue. That said feel free to close this case. Groupon is aware of their failure.
  
  Sincerely,
  
  ***********************