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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    • Groupon, Inc.

      148 Lafayette Street, 10th Floor New York, NY 10013

    Customer Complaints Summary

    • 3,709 total complaints in the last 3 years.
    • 1,300 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a platinum auto detail Groupon product in June 2022 for $140 and redeemed on July 1, 2022. The merchant ******* 1st class auto salon. When I picked up my vehicle and inspected the workmanship I was appalled and upset at how messed up the detail service was, I immediately contacted Groupon and explained everything in detail about my experience and how I paid for a service I did not receive. I ask for a refund but was told that I could not be refunded, Groupon could only offer me Groupon bucks in the amount of $140. I insisted on a refund, however I accepted the Groupon forcibly because I did not want it to be held against st by refusing. I tried to explain regarding the Groupon bucks that I no longer wanted to do business with what good is the Groupon bucks in my account if I am not going to use it. The Groupon bucks remain in my Groupon account to this day. If Groupon felt that I did not have a valid complaint I would not had been offered anything. I have pictures and my complaint in writing. You can clearly see the unethical work that was done to my vehicle . The premium package included a wax job as well but I was told by the merchant that it did not include it. I was not going to argue with the merchant without police protection as I explained that as well to Groupon customer service. I know what was included with the platinum package described on Groupon. My vehicle is a mess. I am trying to get my money refunded so that I can take my vehicle to a real professional hoping they can undo the messy detail from this merchant. Again I have pictures to support my complaint.

      Business Response

      Date: 10/07/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Geralds1stclass Autosalon. We recommend reaching back out to your financial institution directly to discuss a resolution.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:10/01/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon isnt allowing me to access my account I have over $450 of my hard earned money on there along with several other Groupons that are available which totals out to being over $700. I will be seeking legal action if you dont withdraw my funds or allow me access back into my account. My account was working fine up until 11:30 pm last night. Im not playing games and I will be seeking an attorney. You CANNOT JUST STEAL MY FUNDS FROM ME. I have proof of having an account. My email is ************************ Ive had that email for years now. When I try to log in it shows credentials or account doesnt exist. Please stop playing games with me. I will be seeking an attorney soon if no one gets back to me.

      Business Response

      Date: 10/11/2022

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm very sorry for the inconvenience. I can imagine that it is very frustrating. In ticket #********, October 2 The Account Specialist reactivated your account. You should be able to use it now. In case of any issues please contact us and we will assist.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon I was late for the boarding of the boat . I reached out to Groupon several times requesting a new date not a refund . This order was $180.00 . I never received my refund I try to dispute it with my bank Groupon send in information saying that my email is correct . Which I know this has been a nightmare for me and my husband. Can someone please help me I need my $180 back .

      Business Response

      Date: 10/07/2022

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
       
      However I am able to offer a one time exception in this case.
       
      I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
       
      These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.
       
      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
       
      While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
       
      Thank you for your understanding.
       
      Regards,
       
      ****************
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 10/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/29/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi all,I am a business owner. My store name is ***************************** **** I have been sell voucher on groupon 6 months. They keep void my payments saying bank info is not correct. I even upload the void check to them and they manually enter the bank info and I check with my bank, there is nothing wrong with my bank account. Every time I tried to contact them, they will tell me the same words that their team is working on it. This has been 5 months and none of them can help me solve the issue. Please kindly help me out with this issue, my payments has been voided 5 times and ever time they are telling me that the bank info is incorrect, even after I upload a void check as per request.

      Business Response

      Date: 10/07/2022

      Hello,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses.

      The best way to get the help you need is to head to your Groupon *************** at https://www.groupon.com/merchant/center. From here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.

      If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your ***************. You can also contact our Merchant Support team by email at ******************************************.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon several years ago but never use it. I went into my account to purchase another Groupon and saw that I had a expired Groupon. So I reached out to Groupon to see if I could get the amount I paid for the Groupon to be credited as Groupon Bucks back to my account so I could use it toward another purchase. Since their motto was that you never loose your purchase amount for a Groupon. The Groupon I purchased is no longer available so I thought it would be simple to just credit the amount I paid only back as Groupon Bucks but I have been given the run around and basically telling me that they can not refund the money in any way shape or form so I just loose my $66.00. Groupon purchased is listed below:Harlem Globetrotters ************************ $66 for a Two-Hour Kids' Harlem ******************************** Backpack, and Ticket to a 2015 Game (Up to $110 Value) - July 26, 2014 at 12:30PM: Registration for One Child to Globetrotters Summer ********/2015 *********************** Purchased on April 28, 2014Item # *********

      Business Response

      Date: 10/07/2022

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

      These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

      Please enjoy and let me know if I can help you with anything else.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 10/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase via the app for a product on July 27, 2022. The delivery was supposed to be completed in 5-7 business days. I contacted Groupon via a chat bot about not receiving my item and was told to fill out an online form. I have been repeatedly asked to fill out this form but no traction is made and I am at the point that I would just like a refund. The seller through the marketplace refuses to comply and Groupon refuses to contact me directly. The last activity on this item was July 29, 2022 with the merchant "Vaxiner Inspire" going around in circles ignoring my request for a refund which is still allowed since product has not been delivered. I have attached a PDF of the terms and the last update of the transaction. I find that Groupon is not operating in good faith by failing to act on the behalf of the selling agent.

      Customer Answer

      Date: 10/04/2022

       
      Better Business Bureau:

      I have received a message from Groupon and was able to resolve the matter by them finally issuing a credit to my account. Their response was delayed but ultimately I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Groupon for years and years - I have emails back as far as 2013. I have routine marketing emails through June 2022. I tried to sign in to my long time Groupon account and it wouldn't let me. I have some classes I paid for in July 2021 and should still be able to use my credits at those online classes that I paid for. When I tried to 'reset' the password - it said the email address didn't have an account within Groupon. Which is incorrect because I have used the same email address for 17+ years. And I have emails from Groupon with my purchases to that email. I have tried to reach out to Groupon for over 1 week. I have a ticket number and they have replied but it has been a very robo-ish email. The one that asked for information regarding the last purchase has been answered - then I received the same email repeating it's request. So I went back to the Groupon website and tried the LiveChat - which again seemed a little robotic in the questions. I had started with all the information I thought they would need and the response would ask for various pieces of info that I had already given. Then it said it was transferring me to a CSR and the chat went dead. This has happened 3 times in the last 24 hours. I have been told that there is NO ability to call via phone due to covid. UGH - please help me get a Real Live Person, preferably in America that can use reasoning to help me reset my exact same email address account within Groupon so that I do not lose the history of purchases and my money that is claimed to always have value.

      Business Response

      Date: 10/07/2022

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm sorry for the inconvenience I can imagine it is frustrating. In the ticket ********, September 29, our Account Specialist reactivated your account.

      If you have any questions please let me know.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered dog treats from Dogtreatsclub through Groupon on 5/4/22. My order number is #**********.I contacted Groupon after 2 months telling them I never received them. They told me that the company stated that due to Covid there would be a delay. So I accepted that thinking I would still get them. So they never came, and I contacted them again, and again I got the same run around. So I contacted them again today, and they told me that my Groupon had expired and that there was nothing they could do for me. They told me I could not even get a refund. The person I spoke today was ******* Franssesco ***************************** (if this is real name). I paid $19.98 for this. All I want is a reund or the bully sticks. Since I couldn't get any help from Groupon or *************** I thought I would file a complaint, so this won't happen to other people. Thank You in advance for anything you can do to resolve this?

      Business Response

      Date: 10/07/2022

      Hello ****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      I sincerely hope you find your next Groupon experience to be more enjoyable and thank you for taking the time to send us your feedback.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I haven't used a Groupon voucher in a long time. As a result, Groupon emailed me a 50% promotion yesterday to purchase a local deal. I purchased it late last night and realized today that I made it for a location far from my house. I contacted them this morning to extend the offer so I could purchase the Groupon for an oil change that is a mere 2 miles from my house. The Groupon price even with the 50% off is still $10 higher. But Groupon would not honor my request. I got mad because instead of either accepting the request or denying, they are having me go through hoops to accept other offers. here is the purchase: September 27, 2022 is 1000-143888-053337.

      Business Response

      Date: 10/07/2022

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Ive provided more specific informations in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 10/14/2022

       
      Complaint: 18134110
      .


      I am rejecting this response because:  I didnt see an email from you.  Please resend to *****************

      Sincerely,

      ****************************

      Business Response

      Date: 10/18/2022

      Hello *****,

      My apologies for any trouble.

      I've just resend an email to ***************** as requested.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, my name is *******, on Sept 25th I purchased 2 tickets for ************* for Sept 26 at 12:00pm. The morning of Sept 26, my husband woke up sick and we decided to try to reschedule to go instead on Sunday Oct. 2 at the same time. I contacted Groupon first to see how to go about reschedule, they explained since my tickets had a reservation time they were final sale and no refunds/changes could be made. They suggested I reach out to the zoo for assistance. I did over the phone and the zoo said they could exchange my date but since I went through a third party I would have to have them change the date. I went back to Groupon and repeated that. They still said it was not possible to be done that way and there was nothing they can do and to reach out to zoo again, I asked for a supervisor and one emailed me shortly after. Just to confirm with the zoo, I called them again and explained what Groupon was saying and the agent said this is not the first time she has heard Groupon to be difficult with such a request. The email correspondence between the Groupon supervisor and myself got nowhere. I had the zoo email me written approval that they can accommodate my date change, with contact info for Groupon to email/call zoo to give order details. I forwarded that to the Groupon supervisor who insisted there was nothing she can do and that she had already given me resolutions. I asked what resolutions because all I was told was nothing can be done. I asked to correspond with a manager instead and was told that the situation can be escalated no further. As of right now I do not want a refund I wanted to just change the date, however, I understand that a resolution can take some time, so if October 2 has passed by then I would prefer Groupon Bucks or a refund. Thank you.I attached the email chain.My order is TP-PSL4-PJPF-S5ZB-3ZB2 2 Adult Admission Tickets for *********, ** Partner ID *******

      Business Response

      Date: 10/07/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

      However I am able to offer a one time exception in this case.

      I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

      These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

      While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

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