Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,856 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three groupons for local restaurants which will be expiring shortly I cannot access my account.I have emailed multiple times sent them copies of the purchases provided my full name and last four of my credit card MULTIPLE times There is no call center to discuss this issue When I try to use the "forgot my password" link I enter a new pw and the site either says "Your session has timed out" even if it has only been a minute or two or it says "bad request" I have emailed groupon screenshots of this and my receipts they never have a resolve just keep asking me for my full name etc I am so frustrated i don't know what to do this has been going on for 10 days and the groupons will expire soon! Can you help me?
Business Response
Date: 07/09/2023
Hello Allacen,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble with this. I've sent a direct email to you, can you please respond back to me in the same thread and I will do my best to resolve this for you.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:06/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 26, 2023, I purchased a tour voucher from Groupon for Grand Tours Around Island for the amount of $446.40. I redeemed the voucher on March 27, 2023 and scheduled my tour for April 5, 2023. During the tour, we found that the details of the tour were falsely stated on Groupon's website and the company's website which Groupon links to in their listing.The following is what is fraudulently advertised:-Some of the stops listed on the website and in the video are different on the actual tour and we did not stop at 16 locations as advertised. We simply drove by many of them. We skipped a lot of the beaches which was the primary reason we took the tour.-The photo of the Halona blowhole on the website is greatly exaggerated. In reality, its a slight mist that comes up and nothing like the video and photos shown. -Many of the stops were just stops at gift shops. We did not get to actually see anything at the location. They dumped us at the gift shop and we had only a few minutes to look around before we had to be back on the bus.-The beach to snorkel was the dirtiest beach we visited all day. We were unable to snorkel because the water was so cold and dirty that it was impossible to enjoy.-The site states that there is free WiFi and phone chargers to use in the bus. This is not true. There were no WiFi or chargers on the bus.I immediately followed up with Groupon about this. I requested a refund and suggested they work with the tour operator to put a more accurate description of the tour on their website. Groupon responded, apologized and issued $89.20 in Groupon bucks. I replied that this was not acceptable as I spent cash and did not want Groupon bucks back. They were not willing to work with me any further to find a resolution. I believe that I am due back some of the money as a credit to my credit card (not Groupon bucks) since the tour details were inaccurate. It was an extremely disappointing day for me and my family, and wasted a day of our vacation.
Business Response
Date: 07/08/2023
**************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am sorry that we weren't able to provide you with your desired outcome in this matter.

Please know that we have already provided you with $89.20 Groupon Bucks on April 6th, 2023 for the trouble and we also mention that, "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services."

I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/16/2023

Complaint: 20233918

I am rejecting this response because: it does not resolve my issue. As previously mentioned, I paid for $446.40 for this tour and received $89.20 in Groupon Bucks back. Since I did not use Groupon Bucks for the purchase, I am not sure why Groupon feels that it is acceptable to give me Groupon Bucks back. I would like to receive the refund in my original form of payment. Please see also attached the receipt for purchase showing a credit card was used as well as a clear description of what was advertised vs what was received. Clearly, the tour was not as advertised so I feel I should receive some form of refund in my original method of payment.

Sincerely,

Glorious *********
Business Response
Date: 07/21/2023
**************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am sorry that I wasn't able to provide you with your desired outcome in this matter.

I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:06/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used groupon to book my room for a sleepover for my child. I arrive at the hotel a week later to find out that my room was sold the day before and not only that but there was no suites available and told that I was sold a non existent room. I contact the chat to see about accommodation which dwindled down to no avail and i asked for a refund to then receive no response. I try again the next day and am told its nonrefundable now . I then ask to escalate the issue and was told i would be answered back within a week via email which is absurd since they supposedly were able to call the hotel on my behalf the same day as told in the chat i have and what is there to investigate from there if its verifiable that there was no room and no replacement .
Business Response
Date: 07/07/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble. I can confirm that our system processed your refund successfully on 07/03/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

To encourage you to spend with us again and as a tangible means of acknowledging your disappointment, I have loaded your account with ************************** Bucks. These can be applied to your next eligible purchase so that you can save a little extra the next time you shop with us.

Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

Thank you for your understanding.

Regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:06/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase made 4/1/2023 for $366.99. Requested refund and 5/9/2023 but was told I needed proof from merchant that services were not received which I did. Was told on 5/10 that the refund would be completed in ***** hrs. After the 48 hrs passed I followed up again only to be told that now a $100 deposit would be deducted from reimbursement amount but still no refund was given. On 6/13 a transaction posted to my credit card for $100 which was incorrect as based on what I was told that would be the amount reduced! On 6/20, when again following up, I was told this: As per our records, the refund was issued in two options. First order was issued on 06/04/2023 for the amount $266.99 and second one was issued 6/13/2023 for $100. And I still only see the $100 refund! I was advised I needed to reach out to ApplePay for resolution however I never paid with that method.
Business Response
Date: 07/08/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble. I've sent the details to our team that you previously shared with us. You will see the refund directly in the bank account details that you shared in the next ***** working days.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/10/2023

Complaint: 20233538

I am rejecting this response because I have heard multiple times that the refund was submitted. Also, I would like details why the refund couldnt be submitted in original payment form. I will not accept resolution until actual refund is received.

Sincerely,

************
Business Response
Date: 07/15/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First and foremost, I want to extend my heartfelt apologies for the delay in processing your refund. Your understanding and patience throughout this process have been truly appreciated.

I'm pleased to inform you that our specialty team has successfully processed the refund to the bank account details you provided. The refund has been initiated, and you should expect to see the amount credited to your account within **** working days, depending on your bank's processing time.

Please rest assured that we have taken measures to ensure a smoother refund process in the future. Your feedback and cooperation have been invaluable to us, and we are continually working to improve our services based on customer experiences like yours.

Once again, I apologize for any inconvenience this may have caused. We value your business and strive to provide exceptional customer service at all times.

Thank you for your understanding, patience, and ***** throughout this entire process.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since I have received the credit in my account now.

Sincerely,

*************************
Initial Complaint
Date:06/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for an air duct cleaning. I attempted to use the service and learned that the merchant did not service my location because it was in a different state. I chatted with a Groupon agent to get a refund/credit and was unsuccessful. I attempted again today to get a Groupon credit and I was asked if I read the fine print. Groupon makes it difficult to get a refund or credit. I want a credit.
Business Response
Date: 07/08/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble. I can confirm that your order was refunded to Groupon Bucks on 06/26/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
Date:06/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, June 24th, 2023, I purchased 5 tickets to a Big Bus Tour for *************. When processing my request, the website was glitching and the page just kept loading. After it finally completed, it had processed my order two different times and charged me $330.72 twice. I reached out to Groupon via the chat and they stated that they could not refund anything because the fine print read that all sales were final. I stated that I read the fine print and knew that, but it was not my fault that their website glitched and processed it two separate times. I did NOT order it twice. I am not asking for both orders to be refunded, just the extra one that was processed when the website malfunctioned.
Business Response
Date: 07/06/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the order was processed twice due to technical glitch.

I checked and see that the deal fine print has the restriction, "All Sales Final". In this case, we are unable to cancel and refund this Groupon.

However, I do understand the situation. Given the circumstances, I want to make sure youre taken care of this

Ive provided more specific instructions and the resolution in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager
Groupon Customer Support
Customer Answer
Date: 07/10/2023

Complaint: 20232932

I am rejecting this response because: I was offered "Groupon bucks" instead of the $330 refunded back to my credit card.

Sincerely,

*******************************
Business Response
Date: 07/13/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for any inconvenience you may have experienced. We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Big Bus Tours. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/17/2023

Complaint: 20232932

I am rejecting this response because:
They did not offer to resolve anything. My bank is now fighting them to get the money back because I disputed the charge with my bank.
Sincerely,

*******************************
Initial Complaint
Date:06/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Groupon I ordered a service for $62.50. I had set an appointment with the vendor on 4/3/23 to redeem my purchase. The vendor ( ***********************************) did not show up for the appointment. I have called, texted and emailed this vendor without a response. I reported this purchase to my credit card company as fraudulent. The credit card company stated purchase was valid, and their decision sent to Groupon AND myself on 4/14/23.I have asked for a refund or credit from Groupon multiple times. Groupon says the case is open and they cannot help me. I have documentation that its been resolved. I have also forwarded it to Groupon. They (Groupon) is refusing to cooperate, stating case is open.Ive contacted several managers at Groupon and they continue to not respond to my ongoing requests.Thank you for you assistance.************
Business Response
Date: 07/06/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm so sorry for any difficulty! It sounds like emails from our Customer Support team may be missing your inbox.

We did receive your email on 06/24 and and one of our agent's sent a response on the same day. We typically reply to customer emails within 24 hours. If you ever encounter this problem in the future, please check your spam folder as our emails may be ending up there. I also recommend adding us to your safe-sender list.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:06/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Groupon account was compromised so I can no longer access it which means I cant get to any vouchers I purchased or any history. Customer support acknowledges the purchase and were the ones to tell me my account was taken over by someone else. I was able to send them my original order confirmation for my last purchase. I have exchanged ******************************************************************** a credit.
Business Response
Date: 07/06/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your account being compromised.

Unfortunately, I'm unable to locate your account under the email address ***************** Can you please help me with the correct email address for your Groupon account Or the recent order number.

Ive provided more specific instructions in my direct email to you to locate your account. Please help me with the requested details to look into the issue.

If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager
Groupon Customer Support
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon closed my account randomly and unexpectedly without any explanation but took my money.I want my money backI had $100 that Groupon stole from me. I will be proceeding with court if this isnt resolved.Groupon has stolen my money!!
Business Response
Date: 07/08/2023
**************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.

For more information, please refer to our Terms of Service ***********************************************************

Thank you for your understanding.

Regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/10/2023

Complaint: 20227948

I am rejecting this response because: I do not understand what Ive done. What terms have I violated with Groupon? Where is my money Im owed if I can not use the service?

Sincerely,

**************
Business Response
Date: 07/15/2023
**************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.

For more information, please refer to our Terms of Service ***********************************************************

Thank you for your understanding.

Regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/18/2023

Complaint: 20227948

I am rejecting this response because I do not understand what Ive done. What terms have I violated with Groupon? Where is my money Im owed if I can not use the service?
Why cant Groupon tell me the terms Ive violated? I believe theyre lying about this because they have failed to tell me what terms I violated and why is my account closed?

Sincerely,

**************
Business Response
Date: 07/21/2023
**************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for contacting us. I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.

Thank you for your understanding.

Regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 07/24/2023

Complaint: 20227948

I am rejecting this response because: I was never given a reason why my account was closed unexpectedly without notice and also I was never told what terms I violated on my account because I believe I do not violate anything. If I did then why cant Groupon tell me what I did to violate the terms? I do not believe them and I want my money back.

Sincerely,

**************
Initial Complaint
Date:06/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a second voucher for a service, but was unable to receive my services. I scheduled an appointment and on the day of my appointment the owner reached out by text to cancel. I responded with the dates that I would be available that week and they never responded. I called and left two voicemails, no response. I sent two emails and also received no response. I sent a message to their ******** page and was advised to call the business. I called and there was no answer. I advised Groupon of this and even sent the screenshots. Groupon stated that it was redeemed and I had to get proof from the business that is not responding to me. Groupon stated that they will try to investigate. I contacted my financial institution to file a dispute and Groupon was dishonest and advised that I redeemed the certificate. I reached back out to Groupon and they told me I should have came to them before I filed a dispute. However, I did report this to them. I just want to be refunded for the purchase of $40 because the company is giving me the run around. Thank you.
Business Response
Date: 07/06/2023
Hello Tineal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 07/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Groupon, Inc. is NOT a BBB Accredited Business.