Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of incident: June 25, 2023 I used the Groupon app to buy 3 tickets to the *********************. During the check out process the app glitched and the screen went white. I said to my Sister, I don't know if that went through, the screen went blank and showed her the white screen. I immediately went to my email to see if I received an email confirmation of my purchase. One had not come through yet. We were trying to get into the 5:30 time slot. I immediately went back into the Groupon app and started a new order for 3 tickets. This time the purchase went through and a confirmation screen appeared. I immediately went to my email and clicked on the confirmation email from Groupon and used that to bring up the tickets to enter the Observatory. It was not until later in the day that I saw I was charged twice on my credit card and then checked my email to see that I did receive a second email confirming my second purchase. I contacted Groupon via their live chat option and was told all sales are final. They have dismissed the fact that the app malfunctioned during the checkout process and that was why I purchased the tickets twice. It was not buyers remorse, I never redeemed the tickets from the second purchase. I have also received an email saying there is nothing they can do. I have requested to speak with someone on the phone but have not received a call back. I am asking that they refund my credit card the total purchase price $99 plus tax $8.79=107.79. To This is the order information.I redeemed the Groupon order number for your purchase on June 25, 2023 is 1000-145821-475520. Your Reservation ID with Book Now: ********************* is U000-000B-XEE1-LDNX. I did not redeem the Groupon order number for your purchase on June 25, 2023 is 1000-145821-486047. Your Reservation ID with Book Now: ********************* is U000-000B-XEEC-LDNX.

  Business Response

  Date: 07/12/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the inconvenience you've experienced. Thank you for bringing this to our attention. We apologize that you have made a purchase by mistake and understand that this is not what you had intended to do.
   
  Unfortunately, as per our policies, orders marked as Final Sale are not eligible for refunds and/or exchanges. We have also verified that no error was found on the checkout page and your orders were processed normally.
   
  We value your business and hope you are satisfied with your experience with us. If there is anything else we can do, please let us know.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased tickets online to ***** gardens and ***************** in ************ as we were going to be in that area for work and that changed and we wont be able to use these tickets. When I purchased it was not stayed in the fine print that I couldnt get a refund as when I purchased it was not a final sale item. There was also no statement of the 3 day grace ****** by the federal trade commission to cancel and get a full refund. When I reached out Groupon had changed the listing as final sale no refunds they will not give me a refund despite not being able to go is out of our hands our job location got changed. They said contact ***** gardens for a refund ***** gardens said they wouldnt because it is bought from a third party and Groupon needs to accept responsibility in which they are refusing. I am now out ****** and no one is helping us get that money back. I just want my money back that is a huge loss and I told them I wont be able to use these tickets we get a small vacation every year that falls in the middle of our job travel and wont know when or if we will even be in that area again within the year. Please help me cancel the tickets and get my money back

  Business Response

  Date: 07/12/2023

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the inconvenience you've experienced. I looked into this deal's terms, and the Fine Print indicates that it's Final Sale. I was also able to confirm that this is not a restriction that was included later, it has been available since this offer was featured on our website. I'm afraid a refund isn't possible in this case.
   
  I understand this is probably pretty frustrating. We do our best to provide all of the conditions and restrictions that need to be considered before purchasing in the Fine Print section of the deal page. If you ever find that you're uncertain about the Fine Print, you can learn more in our FAQ about [Common Fine Print Terms](*****************************************************).
   
  If there's anything we can do to help you use your voucher as originally intended, we'd love to work with you to figure out a way.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tickets for ***** ****** and bought as is. The problem is when I got to concert they had over sold tickets and didnt have parking to park. Waited over three hours missing most of the acts got up to gate and the flag person said they had no more space for cars to park. We missed the whole show and still didnt get parking. I called Groupon and they refused to refund because sold tickets but this wasnt a problem of mine they over sold tickets and couldnt handle the parking so we were there for show but waited over three hours and missed all the acts. This was a problem from the venue. Cant talk in person ti anyone and Groupon told me they wouldnt not refund. Im out ***** not because of me but because the venue had no more parking. Over sold.

  Business Response

  Date: 07/12/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the inconvenience you've experienced. We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Outlaw Music Fest - Feat. *************************, *********************** & *************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  Please let me know if I can help you with anything else in the meantime.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked Groupon to remove my listing via email, phone several times, and called again recently and was assured that my listing with the incorrect address would be removed immediately. I do not want my business affiliated with Groupon in any way. Groupon has still not taken the listing down for ***************************** in *********, **.

  Business Response

  Date: 07/12/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about the issue in featuring your deal on Groupon website. 
   
  You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!
   
  The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our [support content](******************************************************/support).
   
  If you require further assistance, reach out to our Merchant Support team from the [Contact Us](******************************************************/support/contact-us) page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.
   
  Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Dispute counterparty: Groupon 2. Purchase Date: April 2, 2023 3. Order Number and Amount: 1000-145350-304591, $259 4. Description of Purchase: Advantage Limo of ** Rental (Merchant) 2-Hour ******************** Sprinter Ride for Up to 10 People with (Redemption Coupon)5. Nature of Dispute: Redemption Coupon was advertised as being for Advantage Limo of ** Rental (Merchant) with instructions to call their switchboard at ************ to book the service Upon calling the Merchant, I was told the Merchant had no relationship with Groupon, had never had a relationship with Groupon, and that Groupon was perpetuated fraud by using the Merchants details to advertise the Redemption Certificate I immediately emailed Groupon to relay that the Merchant would not accept my Redemption Certificate and that I needed a refund Groupon acknowledged that the Merchant would not accept the Redemption Certificate, but said they could attempt to come to a resolution with the Merchant that would take up to 7 days or provide Groupon Credit in the amount of my purchase $259 Groupon never provided documentation that they had met the terms of purchase or The Fine Print listed on the Redemption Coupon because they had not Only a full refund of $259 will remedy this fraudulent behavior from Groupon I

  Business Response

  Date: 07/12/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that the merchant is not accepting the Groupon. I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I have escalated your request internally, we will get back to you within 7 working days.
   
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 5/14/23 for $100 for 4 tickets to the ********* Pub Crawl Walking Tour. We showed up for the tour on 5/23/23, but it was an absolute disaster, so we told the operator that we were leaving. They apologized and said they would refund our $100 in full. I have yet to receive a credit on my credit card for the $100, even though the operator *************) said they had processed the refund. Please see the 3 attached images below for all of the texts from the operator stating we were to receive a refund.

  Business Response

  Date: 07/12/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value. 
  
  We did reach out to the merchant on your behalf and they approved a partial refund for $79.88. This refund was processed from our end on 06/09/2023 but unfortunately, it is failed due to technical error. 
  
  In this case, we are unable to re-process the refund to the same card. However, I want to resolve this for you as soon as possible, so I'll need some more information to get to the bottom of this.
   
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 
  
  

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20245220
  
  I am rejecting this response because: my credit card is still valid that was charged. There is no reason for me to give my personal banking info as that is not how the initial purchase was made. I want a refund on my credit card.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/15/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble. I really want to get this squared off for you but we need some details. Please respond back to the direct email that I've sent to you. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20245220
  
  I am rejecting this response because: they want my personal bank account info, which I refuse to give as that was not the initial method of payment. They can refund my credit card, the from of payment I made, for the $100., or they can send me a check or they can credit my Groupon Account for $100.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/21/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the trouble with this refund.
   
  As I mentioned earlier, the refund is not successfully processed due to technical issues. In this case, we are unable to re-process the refund to the same card.
   
  Hence we requested for the alternate form of information to process to your Bank account. Unfortunately, we do not have the option to send the refund via Cheque.
   
  If you prefer not to provide your Bank info, we are happy to refund the partial refund of $79.88 as Groupon Bucks to your Groupon account that will never expire and can be used for all the Groupon purchases.
   
  Please let me know how you like to proceed?
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20245220
  
  I am rejecting this response because:I don't understand why I am not receiving $100. credit in Groupon Bucks as I paid $100.for the tickets and was told by the operator that we would receive a FULL refund, which means $100.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2023 I purchased a voucher through Groupon for THE *** CLUB one day weekend admission. I went to business and proceeded to use the Spa amenities. I used a towel to dry myself and as it was wet , I tossed the towel into a bin. I approached the Spa attendant to ask for a dry towel and was screamed at. I was asked very rudely, where is your other towel? The spa attendant literally talked ***** and made a huge show about you cannot have another towel, everything is set up and you cannot get another towel. You cannot have another towel you! She even stomped over to the towels and slammed the cabinet. I felt very uncomfortable after that and left shortly after putting my clothes on. Because of this extremely rude behavior, I could not enjoy the spa anymore. I immediately reported this to Groupon and was told sorry, we dont offer refunds. I have even spoken to a suoervisor who also refused to refund my money

  Business Response

  Date: 07/12/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about the bad experience when redeeming the Groupon. I will pass your feedback to the concern team. We will make sure that this never happens again.
  
  I can confirm that your order was refunded to Groupon Bucks on 06/27/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  I can also see that the refunded Groupon Bucks are used for the new purchases and depleted. 
  
  You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
   
  Regards,
   
  Deepa Lakshmi.M
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:06/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the concert waited in line over three hours didnt get in. Concert over sold for the amount of parking. I get it was a sales final which is fine but I missed the whole concert due to the disorganization of the venue and Livenation and no fault of my own. We were there at 4:15. But the lines to get in made us miss all the acts. No fault of our own. I want my money back and Groupon refused when I contacted them saying all sales were final. Which again I get but this was not anything to do with me the venue over sold tickets and we were there waiting in line for over three hours. Not right

  Business Response

  Date: 07/08/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble. I'm afraid, we are unable to get the purchase from the contacting account. I've asked for the details in a direct email, please respond back to the same email with all the requested details. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/25/23 I received an email that a purchase for $898 was made on my groupon account. Apparently a year ago I had selected for my PayPal to stay saved even though it is not visible in my "payments" section of groupon. Someone got into my groupon account and purchased Item # **********. I could also see someone was in our account and chatting with groupon. Groupon has NO phone number to contact and robots to chat with. You have to use emails. They said no fraud occurred and will not refund the money. It is a certificate to go on a jet ski excursion in another state. My groupon account number is *************************

  Business Response

  Date: 07/08/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. I can see that our team has already refunded you for the suspicious order in question here back to the mode of payment used on 07/03/2023. To reactivate the account, I will need you to share some past purchase details that you had with us and I've sent you a direct email to get that done, please respond back to the same email. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was hacked in the amount of ****** and Groupon continues to give me the run around. They can tell me who authorized it or why it was authorized they just keep telling me they will handle it. This happened on the 17th its now the 25th please assist.

  Business Response

  Date: 07/09/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. We will need some details from you and I've shared a direct email with you, please take out some time to share all the relevant details in the same email. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support