Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,818 total complaints in the last 3 years.
1,309 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets through Groupon for 8/9 and received tickets for 8/8. I have asked for my order to be cancelled and refunded multiple times. Each time Groupon tells me all sales are final even though they did not provide the goods that I ordered.
Business Response
Date: 08/16/2023
Hello Kat,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the date mismatch in your ticket.

As we all informed you earlier, the deal fine print has the restriction,"ALL SALES FINAL".

In general, it is not our policy to refund the Groupon that is marked as Final sale. However, in your case, we have made an exception due to the date mismatch.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/31/23 I purchased a ****** deal through a guest checkout. Immediately after placing the purchase, I noticed there was a typo on the email. I contacted customer service to see if the issue could be corrected and the representative asked if i wanted to cancel the order. I responded and agreed, that i wanted to cancel the order. Hours later i received a response and was told the groupon had been ************ no longer be canceled. The email with the typo is an invalid email which did not make any sense on how it could have been redeemed. The order number for the purchase is: 1000-146029-674133 And the email with the typo was ********************* It is unacceptable on groupon customer service to take hours to respond and acknowledge there are delays with no proper recourse for the issue.
Business Response
Date: 08/16/2023
Hello Jeylin,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the incorrect email address you provided at check-out.

No worries, with this Membership ID, you can visit the local ****** customer store for getting your physical card as membership starts as soon as it is bought.

Regarding your Your $45 ************** Shop Card and Your $40 ******.com promo code and ****** Travel promo code for a $100 ************** Shop Card:

I request you to contact the ****** customer service. Since the Shop Card and coupons are provided by ******, youll need to contact them directly to inquire about these incentives.

You can contact [****** Customer Service] (***************************************************************) directly to resolve any issues with your membership.

Ive provided your membership information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Peachy Airport Parking on July 24th for two cars being parked on the 24th. The cost was $107.85. When I returned on July 28th to redeem the 4 days parking coupons, I was told by Peachy Parking that a manager was needed to approve the redemption of the coupons. Because a manager was not available I had to pay for the parking direct to Peachy Parking. I contacted Groupon and inform them of the issue and was told to give the parking pass as a gift to someone. They also give me instruction on how to give the coupons as a gift. They refuse to provide me with a refund.Groupon number VS-RRL6-LPNL-YGYK-7T9X Groupon4day-IND8980060 Groupon number VS-GM71-3Y1N-PM3L-YCKL Groupon4day-IND8986863
Business Response
Date: 08/16/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to issue at the venue.

I checked and see that the deal fine print has the info, "Groupon Reservations are not amendable, refundable or cancelable once booked".

May I know have you followed the redemption steps online and made the reservation for your parking?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/18/2023

Complaint: 20409699

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My iPhone dropped on a Groupon ad which supposedly accidentally purchased a trip through PayPal. My bank contacted after to see if it was authorized purchase. It wasnt. My bank refunded me immediately & filed a claim blocking PayPal to purchase the trip. But PayPal collections is saying that Groupon gave me the ******** owe PayPal the money still. I didnt purchase the trip nor do I have any information for it. And I have tried to reach Groupon several times & get through to a customer service. It very strange.
Business Response
Date: 08/16/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your Groupon was purcased accidentally.

I checked and see that the order is not found under the account with the email address *************************. Can you please help me with little more information to locate your order and look into your issue?

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/21/2023

Complaint: 20408309

I am rejecting this response because:
PayPal paid Groupon therefore I have a negative balance in my PayPal. Paypal said Groupon has to correct it.
Sincerely,

***************************
Business Response
Date: 08/28/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the delay in resolving your issue.

Our Internal Team is working on your issue. We will expedite the process and resolve soon for you. Please allow some time and this will be taken care of and I will update you on the refund request asap.

Thanks for your patience, and please let me know if you have any questions in the meantime.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have the full email chain that can give a little more detail I reached out to Groupon since my Groupon wasnt able to be used on Mothers Day when my mom got sick asking for a refund. They first asked me to reach out to the glass blowing company to see if the refund was ok since we cant use it. The company was ok with it and I sent them the email with the confirmation. Then they said they have to reach out to the company to confirm that it was ok. Then they came back a week later saying that it was because of a 116 issue which was never clarified what that even is when I asked. Basically they just keep saying its past cancellation period but thats a new point they never made before, for weeks they told me it was just them needing to confirm the Groupon wasnt used and the company (glass blowing) was ok with the refund which they are. I cannot use this because it was a gift and she is not able to attend. In the attachment you will find them asking multiple times for a written confirmation for a refund which I have given many times.
Business Response
Date: 08/16/2023
Hello Amber,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to your mom's health issues.

In general, it is not our policy to refund the Groupon that is outside the 3-days cancellation window back to the original form of payment.

Here is the refund policy's link for your reference: ***************************************************************************;

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *******************************. In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.

We recommend reaching back out to your financial institution directly to discuss a resolution for this order.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/17/2023

Complaint: 20407274

I am rejecting this response because:

Sincerely,

*******************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased order Order # ********** | Purchased on Feb 12, 2023 for a local service. However the merchant was quiet busy and soon I was sick due to urgent health issues. And I've been chronically ill ever since, today when logging into the account trying to see the groupon and request a cancellation/ trade-in, I noticed that the item is recently expired with such a short period of time to use. I contacted the merchant and explained the situation and they agreed to let me reach out to Groupon for a refund. I then contacted Groupon explaining my situation and only ask for a trade-in as I can not see myself using this item now or in foreseeable future. I'm only asking for the credit/trade in as this is the only way that I can provide to my family to spend this value as I don't have any friend or family can use the previously purchased item. The support member however refused to support me in anyway and their service team were really just copying and pasting standard responses and refused to deal with any real issues for a loyal customer like me.
Business Response
Date: 08/16/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to health issues. We wish you a speedy recovery.

I checked and see that your Groupon was expired on 06/12/2023.

In general, it is not our policy to refund the Groupon that is expired. However, in your case, we have made an exception.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please enjoy and let me know if I can help you with anything else.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted groupon via chat (they have no phone numbers, which is mindblowing) about 2 tickets to an event the next day. The response I got was, "We'll issue you a refund in the form of credit which will be available for use immediately." Awesome, easy peasy, went about my business. I was poking around the site later that day and the next morning looking for the credit and couldn't locate it so I reached back out. At around the start of the concert I got the disappointing news that they wouldn't refund it. This is quite the error as I could have given those tickets to family or friends had I not been misinformed. After numerous chats with them I can't get a real person to talk to on the phone and the "best they can offer" is $10. I eventually decided I'd cut my losses and take 20 if they'd give it (1/3 of what I expected) and nope. So here I am- I understand the policies that exist at time of purchase of my event but surely you can't tell someone they'll get a refund the day before an event and not follow through.
Business Response
Date: 08/16/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any trouble with this.

I've just canceled this order and issued a refund in Groupon Bucks to your account. These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed many orders with Groupon for years under three accounts and they duplicate the order/charge sometimes one order is charged 7 times and they never credit anyone. I have tried emailing and wrote them **** and tried the robot online and you dont get anywhere. Over 22 hours on these problems. I want to either be credited or refunded for the error. Some companies arent even legit. Buckle back concert, no concert never happened, they charged times 2 78 x 2 1468821-e0224376 on my am express they said they would credit, never did. Target photo; no target studio $54 Heartwood oak wine 305444745-0-1 $75 no such business. Sushi muni $30 no such business. Mucus and me $120 they wouldnt redeem with me. Lake mi sports bar $20 no such business. Anzios restraunt went there its apartments in a bad area Im not going to a house to have dinner. $17.50 rhoadhouse cinnamas $25.00 they wouldnt allow me to redeem I was there before redemption time and they had no one to cash me out and I was 5 min late they said they cant redeem. ******************* distillery went there, no such place $13.00 airtime you charged 6 times. You said you would refund me , never did $38 x 4 used 2 Covid time. Sky zone jump charged 2x $37.50 Covid you said you would refund, never did. I only wanted one on both hump times. Sky zone and airtime. Tyzin beauty eyeliner never received $5.90 dream gem earrings you charged 4 times I never received any. **** x 4 ********************* no address necklace never received 2 x **** yesud international 4x **** rings not received only want one. You charged for 4 again. **** x 4 sgdl holdings international charged 3 x **** nit even an address. No correct address for these businesses and no phone number for even Groupon. I have so many times I have contacted them. They owe me $480.00 *** wrote them to their ******* address and no reply. I have been patient.
Business Response
Date: 08/15/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any trouble with these orders. I see you've provided several old orders dating back to 2014. We had not received any communication from you regarding most of these issues previously.

All of the vouchers you have provided have long since expired and are no longer eligible for a refund, but I will be happy to address them individually.

- **************************, Roadhouse Cinemas and ************************ and Grill:
You initially reported these three vouchers to our team on Mar 07 2023 as being unauthorized purchases. These were purchased on 01/20/2019, 01/20/2019 and 12/22/2018 respectively. Since it was too late to report fraud on orders from 4-5 years ago, our team had advised you to contact your financial institute directly.

Since you've now reported different concerns on these orders :
Roadhouse Cinemas : was refused due to being late, we will not be able to enforce exceptions to be made by the merchant. They have specific time listed for redemptions and it must be followed
************************ and Grill: you reported that there is no such business, we have confirmed that they're open and operational at the listed location, *****************************************************************************************(**************************************************************)
************************** : You reported that you're unwilling to use it due to the area it is located in. Unfortunately since it has long expired, we're unable to offer a cancellation. the exact location is always provided on the offer page at the time of purchase so we will not be able to honor your request.

- Target Portrait Studio(Purchased 12/01/2014) : you reported that there is no Target Studio, we have confirmed that the business is open at the location listed on this offer: ************************************************, *******(**************************************)

- Heartwood & Oak(Purchased 12/20/2014) : you've reported that no such business exists, however this is not a store but an online deal where you have to make your purchase on the merchant website using the Groupon code. I have confirmed that their website provided on your voucher is functional

- **********(Purchased 12/20/2014) : you reported that there is no such business, we have confirmed that the business is open at the location listed on this offer: ****************************, ************(**************************************************)

- ******************* Distillery(Purchased 05/15/2019) : We have confirmed that this business is closed. I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed. These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page. When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

- *********************(Purchased 12/02/2018) : This was purchased in Dec 2018 and expired in March 2019, so we will not be able to consider your concern with COVID for not using this voucher on time. Since this deal is still valid and accepted by the merchant, we encourage you to please use it.

- **************** had reported an issue with this order under Ticket #******** and the merchant reached out to you for some additional details, but did not receive any response. You should be able to locate this Ticket #******** in your inbox and respond to the merchant. If you're having any difficulty responding to them or locating the initial merchant reply, let me know and I will re-escalate this for you.

For all the remaining deal you referenced in your request, we were unable to find the orders in your account. Please respond with the specific order numbers to my email from Groupon.com and I will review those for you.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2023

Complaint: 20404252

I am rejecting this response because: I wrote to the same gentleman twice and told him I have wrote Groupon several times and even tried their phone customer service which was absolutely horrible to get around and never took care of these each time I called on each problem. They now are stacked because they neglected to take care of being a good business and taking care of the problem.
Lets go back through this.

Lake ******** is not the sports bar it is now Cesars. No, they wouldnt take my Groupon I told you before it expired and you neglected your great customer care.

Target store is open no there is no photo studio. I even went into the store.
This is the problem. You dont look completely into the problem.
Lake ******** sports is ******. Target store is there but not the photo studio.
******** is apartments when we drove there it was a bad area and I was not going to anyones home to eat in a bad area.
We were at Rhoadhouse cinnamon on vacation. They had a staff problem and everyone was mad at each other. A lot of drama. We waited super long to be served 32 minutes before they came to ask for our drinks and appigize but it wasnt there section but assist us but she was bombardoed busy and we would need to be patient. I told her we are from ******** and had a Groupon she assured it was fine but our lunch took 1 hour and my boyfriend was angry and tired and grand daughter had used her patience up. They denied us the Groupon and my boyfriend flipped and said wtf Im done. No apology but I thought Groupon would take care of the problem but never did. I had emailed through the system several times once again. They neglected the problem.
I have 7 friends and 4 clients with similar issues with Groupon. Now Im tired of their push off. I have wrote repeadily. They are from another country and no idea how to take care of issues.
please refund the amount I requested and lets be done. You seen you were wrong and I was correct on the ***************** was really not there like I told you. I do see the credit finally.
only 5 emails to you and 2 phone calls regarding that and you finally took care of it.
I tried to use the gift certificate at the ******* and sushi and hair curling station it was impossible.

Sincerely,

*****************************, ****, Lc, Lmt, Nbca
Business Response
Date: 08/21/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for getting back with additional details.

- Lake mi sports bar & Target photo: As we do not have any communication from these merchant regarding closure or other customer complaints, we will have our team reach out to them for an update. As soon as we hear back from them, we will update you
- ****** resatraunt : As discussed in our previous response, the exact location of the merchant was provided on the offer page. Since this is still valid, we will not be able to cancel this expired voucher.
- Roadhouse Cinemas : In your initial complaint, you had confirmed that your voucher was not taken as you were late. As discussed, they have specific time listed for redemptions and it must be followed. No further action can be taken for this voucher, it is still valid and can be used for the paid value.
- ************ I've re-escalated your concern to the merchant fulfilling this order, they will get back to you within 48 hours.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support
Initial Complaint
Date:07/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon in December for a massage in ************** we planned to go during vacation. I was never informed that the deal is non refundable. Due to an illness we were not able to travel in April and use the Groupon which now expires in August. When I contacted the customer service to request a trade in or refund due to illness and not being able to travel to different state (24 hour drive) I was told that I should have requested it up to three days after purchase. I was not aware of this and also could not plan for an illness to cancel my travel plans. I am including the screenshot of the deal page and nowhere it says its only refundable up to three days after purchase
Business Response
Date: 08/15/2023
Hello Hana,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any trouble with this. I see you were given the option to trade-in which has been completed successfully.

Regarding the return window, please note that it is a sitewide policy and is included under the Refund Policy section on our website. It cannot be added to each deal page. When you confirm any order, you agree to the Terms of Use and Refund Policy and that you have read the Privacy Statement.

Website policies cannot be included with each offer that is being advertised unless the deal does not follow the regular return policy and has a special restriction that has be specifically informed to the customer. In this case, the offer was covered with the regular return window.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for $91.56 for ******** Boat Tour at 10am for a boarding time of 6pm same day. Waited all day for Groupon to post. Kept saying processing. Drove downtown thinking I could resolve the issue in person and in the same time was chatting/messaging Groupon. The person from Groupon kept telling me they could not refund my money. At that point I didnt want a refund, I wanted my tickets to post. When I saw the time was drawing near to boarding time, I purchased new tickets from the boat boarding area thinking since Groupon is a big company they would see what happen and refund me my money. Thats not what is happening! They refuse. Even though it was no fault of mine and I paid them the money at least 8 hours prior they refuse to give me a refund because they say this company has no refunds! But thats fine if the consumer is at fault but not when the Groupon was never issued! And to top it all off, this trip was suppose to be for a day to enjoy with my husband who was diagnosed with leukemia and had a stem cell transplant on Feb of this year and this has just taken any joy away and added stress because I had to buy tickets 2 times at a time when money is already so tight!
Business Response
Date: 08/15/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any trouble with this. I can confirm that your order was refunded. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Groupon, Inc. is NOT a BBB Accredited Business.