Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher on 12/22/22 from Groupon Paid $159 for the Groupon Voucher No longer able to use it due to health issues Told by **************** (via email) to trade the voucher in for another Groupon Groupon Website does not provide that option Groupon customer service is email only and no assistance Closed the case and only replied that no refunds due to past the 30 day window Aware of no refunds, only want credit and transfer to another purchase **************** basically saying no options, but didn't even try!Terrible customer service responses! No option to speak to someone!All I am looking for is an exchange, which their policy says is allowed!!!Below is last email received:***************************** Motoor (Groupon)Aug 31, 2023, 6:26?PM GMT+5:30 Hi Raili,Thank you for contacting Groupon Customer Support. Im sorry that I havent been able to provide you with your preferred outcome in this matter. We have done our best to assist you and have provided you with the best solution available in this circumstance. While I understand that youre not satisfied with the previous replies you've received, I am not able to assist any further with this particular request. Regards,***************************** Motoor Groupon Customer Support

  Business Response

  Date: 09/19/2023

  Hello Raili,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 09/01/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its really sad an upsetting that because of a glitch that Groupon had in their system, I had to lose $214. I had purchased two GoCity passes for four attraction for adults through Groupon and when I got the voucher it said that it was for two childrens passes for five attractions and that it had expired in December 31, **** ( in which I have screenshots of everything im saying) . In my knowledge Groupon didnt even exist till 2008 . Later on that day they went back to fixe the expectation date but it did not change it back to an adult pass it stayed as a kids pass . I had contacted the customer service live chat, that ********************** provides and explained the situation. The guy that was helping me with the situation said that he had to contact his higher up because it showed that it was final sale. I sent him all the screenshots with the proof and he said that they were going to refund it as a Groupon bucks or back to my original payment. When I texted back saying that I wanted it back to my original payment he never replied back. I then opened another chat to see if someone can help me and explain that they already had told me that they were going to refund it back to my card, to then later know that the new person helping me said that they werent able to do that because that was a final sale item. I re-explained to them that it was not my fault that they had a glitch in their system giving me something that I didnt want( I dont even have kids). I had to re-purchase the tickets through the actual GoCity app because my family was coming from far the next day and wanted to explore New York City. I went back and forth with Groupon and my bank and my bank told me that Groupon had sent them a form saying that it was final sale and they cant give the money back . Again, if they would of given my what I actually purchased for, I would of never had to go and re-purchased them through another website.

  Business Response

  Date: 09/19/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your case details and apologize for any confusion with this. When a purchase is made it might take some time for the vouchers to be processed and added to your account. During this, the exact voucher details are not available so it might've showed you an incorrect expiration date. 
   
  However, the option selected at checkout is never changed after the purchase confirmation. We understand that you might've selected the wrong option by mistake when making the order, but we're unable to offer a cancellation in this case as this sale is Final. 
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 vouchers on Groupon - both for a business called ************* at *********** mall. One was purchased on August 9th, the other on August 19th - each of them were a $19 voucher to ride 2 attractions. I purchased these to use during our family vacation while we were visiting the area as we would be at the mall for 2 days. Upon arrival at the mall the week of August 21st we arrived at the location only to find it closed - completely locked, lights off, no signage or anything to indicate why. We passed by the location at multiple times that day and again multiple times the next day. It was closed the entire time. We also walked the entire mall and came across no other ************* locations. I reached out to Groupon's customer service to inform them that we were unable to use the Groupon because the location was closed and to request a refund for the two vouchers thinking this was a straightforward request. They reached out to the business who responded that they are open. Unfortunately we were no longer in the area to validate this and have no plans to return. There also seemed to be no effort on Groupon's part to validate in person that the business was in fact open. Either way, they were very clearly closed during our visit. After multiple emails back and forth with Groupon customer service where I explicitly and continuously asked for a refund and they continued to send the same messages from the business stating they are open, Groupon responded that there is nothing more that they can do for me and suggested I "give the voucher as a gift." I would like a refund as requested as I purchased the vouchers with the understanding that the business would be open during listed business hours and they were not. If they were I would have used the vouchers and this would be a non-issue. I also should not have to escalate to the BBB for resolution of such a simple request.

  Business Response

  Date: 09/18/2023

  Hello Keeva,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: We apologize for any trouble with this. I reviewed the case details and see that our team did escalate this and reach out to the merchant directly. Our team was able to confirm that the merchant was open on the dates you indicated.
   
  We understand that you were visiting for specific days, but please note that this deal was not offered with confirmed reservations. It is for vouchers valid for 90 days so customer's have plenty of time to use them. In case you have limited availability, it is recommended to check with the merchant in advance. We're unable to change our return policy based on individual customer preferences for their availability.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20552086
  
  I am rejecting this response because: this response does not address anything within my complaint. As previously stated, all three people in my party were at the mall on multiple days and can confirm the business was clearly closed. Lights off, gates down, closed.  The business "reporting" that they were open means nothing after the fact.  I purchased the groupon with the understanding that I would be able to use the groupon during the published business hours on ANY visit, and the business was not open on multiple occasions over the course of the 2 days we visited so ultimately you were not able to honor your commitment. Saying we can return is not a solution, especially as you are assuming we are in the vicinity. In such a case I would expect a refund to be a non-issue. It is becoming clear that Groupon does not have the means to confirm whether businesses are actually open at all times they have listed on their Groupon offers, which is part of the offer that you are selling and Groupon is not willing to offer any recourse if you purchase one of their offers that you are unable to use when needed. Either make this clear that you will hold your customers money hostage so customers know to never purchase from you, or be willing to correct issues when they arise - do not continue to say "well the business says they were open." It does nothing other than infuriates customers who are already frustrated that they have to go to such lengths for what should be a simple refund.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 10/06/2023

  Hello Keeva,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed both the Groupons from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  The Groupon Bucks part will be returned to Groupon Bucks, and the card-paid part will be returned back to the card. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29th I purchased a "Windows 11 Pro Lifetime Subscription" from Groupon for $29.99. Initially the redemption link didn't work then finally I was able to get to the link and have a key emailed to me as per instructions. I have since followed all instructions on using the key in the supplied email (I actually work IT so I quite aware of how to activate). Each time (regardless of method of installation, whether upgrade from Windows 10 Home, Windows 10 Pro, Full Windows 11 installation), the error comes back that it is not a valid digital license or product key (as can be seen on the attached image). I have tried to contact Groupon direct via customer support to no avail, I have reached out to ********* that have confirmed that the key is not valid. So as it stands, i am out of pocket by $29.99 without a product that I had purchased and it seems that no one is willing to do anything about it, hence leaving me no choice but to start any and all action within my means to recover my money or a working product that I had purchased. Furthermore it quite clearly states on the product page that this was "Max ****** of device(s): 3 (Use one activation key for up to 3 devices)", which ********* said was certainly not the case even if it was a valid key. On a personal note, I'm appalled at the apparent lack of support from Groupon, and their continuing effort to advertise a product that does not meet the description nor the legality of selling such keys.

  Business Response

  Date: 09/18/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I have escalated your request internally, we will get back to you within 7 working days.
   
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is certainly NOT satisfactory to me. The ONLY reason this is being closed is because PayPal thankfully refunded my purchase. I am appalled by the lack of communication from Groupon, in fact this is the only communication I have had and all it was, was to let me know someone will get back to me in 7 days.

  I have also reported Groupon to ********* for allowing the sale of illegal keys, they may not be the seller, but they certainly allow them to be posted and take their share of any sales.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 vouchers of 2 hours slope access $126 from Groupon on 8/14/2023. We went to the *********************** at same day, they didnt allow us to get in because they dont have equipment rental separate. So I contacted ******** again, they told me to cancel or get a refund. I contacted Groupon for 2 weeks but they refused giving me a refund. Please help me

  Business Response

  Date: 09/19/2023

  Hello Idy,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about the merchant not honoring your Groupon when you try to redeem. 
   
  I checked and see that we've processed the refund for this order as Groupon Bucks to your account on 09/02/2023. I could also see that you've partially used the refunded Groupon Bucks towards your new purchase. 
   
  You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  I hope the issue is resolved. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date:August 14 Amount:309.44 About:****************** Dispute is: this service is not available I bought tickets on this website ,the staff told me that they dont support it, and then I went back to the customer service of ********************** to refund the money, and he said that there is no way to refund the money, only the credit I dont need the credit ,what I want is the money refund

  Business Response

  Date: 09/16/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've sent a direct email from Groupon, please take a moment to review the email and respond back to me. 
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a coupon from Groupon and learned afterwards the business had closed. I tried getting a refund in the original form of payment (debit card) because there was no fault of mine. They explained that it could only be refunded as a credit which I agreed to. I still have not received the credits, I cannot verbally talk to anyone, and the representatives that are emailing me are now switching from one to another all saying they need more information to process my payment.

  Business Response

  Date: 09/18/2023

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that your order was refunded to to your Groupon account. We noticed that your current request and the one's made directly to our support team are using a different email address than the one you used to make this order.
  
  Please note that all refunds will be issued to the same account where the purchase was made, which in this case is ********************* not the email you've provided instead. Please login using this correct email address to your Groupon account to view and use the credits. 
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from a merchant via Groupon. In waiting for the item, I reached out to the merchant to find out where the item was. The merchant informed me of the extensive ordering process, which included a video to navigate to finish the order. Finally when I got to the finish point of this process, I saw that there was a large purchase amount. I decided to no longer continue with this order as I was under the impression via adverted, from the merchant and Groupon., that the amount i paid was the amount of the product. In providing Groupon with thier required information, that no services werr rendered by the merchant, to receive a refund as promised, I was then placed in a loop of over 35 emails and numerous associates, informing me I will receive a refund to I will receive a credit upon receiving their required information from the merchant, that I've provided numerous times. Please help me receive the refund I was initially promised. Thank you kindly!

  Business Response

  Date: 09/16/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I've sent you a direct email. Please take a moment to review the email and respond back to me directly in the Groupon email. 
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filing a complaint today with Better Business Bureau. Groupon used to be about quality. Now it *****. Their merchants are not committed to them anymore. REVIVE SPA ARLINGTON 30-Minute Organic Body Scrub or 30 or 60-Minute Foot Reflexology Massage at Revive Spa Arlington ( Up to 61% Off)Purchased on August 10, 2023 Expires: December 8, 2023 When calling merchant today I was made to feel like I was a burden and that the Groupon people screwed up on this order. I purchased two Groupon for a foot massage only to be disappointed by the lack of professionalism and appreciation shown for the Groupon. Waste of time and money When contacting Groupon they gave me some spill about a "cooling off period". What a joke as I just purchased this Groupon only 8/11/2023 and it is not 8/30/23.I will never use them again and I plan to pay for a full marketing blitz to the world in bringing light to this incident if this is how they see fit to do their business.

  Business Response

  Date: 09/14/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble.
   
  To make this right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased a getaway from Groupon for Aug. 31st-Sep 3rd. I looked and it didnt look like it went through upon receiving a email from my bank stating fraud was told by the bank it didnt go through, so I did another purchase and now I end up being double booked. I have talked through chat to groupon to rectify this situation and called the resort to be told I need to reach out to groupon. I have escalated this to a Supervisor which stated that I need to contact merchant. ******** is stating that Groupon needs to contact them. I am going back and forth. With ****** out for this. I contacted all parties right away and still no resolution

  Business Response

  Date: 09/14/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 08/30/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
   
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes, I have received thank you so much 

  
  

  Sincerely,
  
  ***************************;