Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a painting event, and then I canceled the order within their 3 day policy to get a full refund. I received the Groupon "bucks" for the amount purchased, but it didn't go back to my credit card as stated in their policy. Then the Groupon bucks expired after 6 months. This was not the agreement according to their policy. I would be happy if the Groupon bucks were still there in my account or the full refund to my credit card.

  Business Response

  Date: 02/04/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email from Groupon, please respond to me there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023 I purchased four tickets through Groupon. They were for a painting class for myself and 3 friends. The organization for the classes is paintnite.com. The host is *******************. He changed the settings on this class to allow coupons to be honored. Despite this, the Groupon codes were not accepted. According to website, Groupons are not allowed. I went back to Groupon and they had no recourse for me to recover the funds. I am stuck.

  Business Response

  Date: 02/04/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/9/2024 I order a sweatsuit out fit online as a repeat but realized afterward I was going to be sent the same color which I did not want. The order in my email was confirmed but there was an opportunity to cancel or edit the order within 2 hrs of placing the order. I attempted to do this online with an agent and was informed the color choice had to be made at time of order and could not be changed. So I attempted to cancel now Im being informed that only the third party can do this and this agent said I was requesting a refund because the ordered item is defective. Someone will reach out to me in 24 hrs. There is no one to talk to via phone. Just a message that says due to Covid all refund request must be made on line. Complete run around. Now I will get an outfit I do not want and their terms and conditions are not being honored.

  Business Response

  Date: 02/04/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I'm happy to see that your order was canceled and that the authorization amount was returned along with the Groupon Bucks which were charged. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon (November 16 2023) for a 60 Minute couples massage at the **** location of Massage Green **** Order Number: 1000-146611-832717. When my boyfriend called the location as instructed per the Groupon to make the appointment, we were told that this location was closed in August. The call was redirected to another company, ************ massage. When I spoke with a Groupon customer service agent to get a refund for a service from a business that no longer exists, the agent said on their end they couldn't do a refund (12/28/2023). Instead, they claimed to have escalated my case and that I would hear back within 5-7 business days. I had to ask for the Case ID: ********. That information wouldn't have been given to me if I didn't ask. I followed up today (01/09/2024) and was given the same response, to wait 5-7 business days for a response. I believe they are pushing me off until the date of expiration (02/13/2024) so they don't have to give any kind of refund. I am looking for a complete refund, not credits as they have been selling this Groupon well after the **** location had closed.

  Business Response

  Date: 02/04/2024

  Hello Maritoni,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 01/24/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thanks for your understanding. 
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Groupon for *********************************************. Before I bought the Groupon, I called the establishment to make sure they had availability. Once I confirmed, I booked the Groupon and scheduled my appointment. On the day of my appointment, the Spa canceled me saying they would have to cancel my appointment since their therapist called out and they couldnt find a replacement. They asked me to reschedule and so I rescheduled my appointment for the following week. On the rescheduled appointment, they called me again and canceled AGAIN for the same reason. They said Groupon can issue a refund but Groupon has done absolutely nothing. They are not issuing my refund despite the merchant not honoring the Groupon. Despite multiple attempts to get this resolved, Groupon is continuing to waste my time through chat and email and not resolving the problem. I need a full refund. This is awful business practices.

  Business Response

  Date: 02/04/2024

  Hello ***,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 01/10/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the Groupon web site there was a picture of an item (under the seat luggage) that I wanted. It showed a quilt exterior luggage. After buying and receiving the product it was completely different than the picture advertised. After notifying Groupon customer service Ive been getting the run around to get a return mail label to return this item and receive a refund for this fraudulent advertising.

  Business Response

  Date: 02/04/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent a direct email from Groupon, please take a moment to review it and respond to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I find that the resolution that Groupon's merchant has made to refunded the amount they charged to me is satisfactory. In addition I would like to add that Groupon needs to be much more diligent to illegal selling techniques from their merchant's that are advertising things for sale and sending something to the consumer that is totally different. Groupon's customers service was absolutely no help in solving this issue, all I received was how sorry they were, and they would not take the time to reach out to their merchant to rectify this issue instead they put this burden on me. When I did not get an adequate response or any resolution is when I had no choice to open a case to the BBB as well as opening up a dispute with my credit card company for fraud practices.  I hope that the BBB will warn consumers of these type of selling scams and the poor service made by Groupon.   
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early December I purchased to separate VIP tickets 42 separate shows in ************, diva drag brunch and hunkomania male review. I went to ************ as scheduled and 2 days before the shows were scheduled to occur, I got notification from vendors for both shows that they both had been cancelled by the vendor. The next day I contacted groupon and requested a refund of my 4VIP tickets, 24 each show, due to the cancellation by vendor. I have got nothing but push back from groupon customer service. First of all, none of the customer service phone numbers work. Also, the live chat feature would not work on either one of my ticket purchases when I went to customer support. I emailed customer support and have been going back and forth for well over a week now trying to get a refund. One representative told me I wasn't eligible for a refund because I didn't request it quick enough but I requested it 2 days before the shows were to even occur, as soon as I was notified they were cancelled. Another representative said he would graciously give me back grink on box instead of cash but I paid cash through PayPal and I want cash back. This has been a horrible experience. **************** for ********************** is non-existent, it *****. What do I need to do to get my money back. I cannot call anyone so I am reporting them to the Better Business Bureau and hopes this might get some action from them. All I want is a full refund for the tickets I purchased for the shows that were cancelled by the vendor.

  Business Response

  Date: 02/04/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that your order was refunded to Groupon Bucks on 01/16/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21119049
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

   I paid with PayPal and I want my PayPal account refunded, I do not want groupon bucks. I notified groupon the very next day after I received emails from both companies canceling the shows. The vendor canceled the shows and notified me and said they would be notifying groupon. Since the vendor canceled the show and it was no fault of my own I should receive a full cash refund not groupon bucks. 

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 11/16/23 for $65.28. I attempted several times to contact this merchant during her business hours, leaving messages, and with no response. I became tired of not getting any response and contacted groupon who offered me the option of a full refund for this Groupon. I accepted and informed them I in fact wanted to be refunded to my original payment method. After confirming my decision, they responded and were suddenly unable to provide a refund. They then proceed to tell me to contact the merchant and that I'm basically out of luck. So I've now wasted time and money, only to still not receive the service I paid for. Very unhappy with how this situation is being handled.

  Business Response

  Date: 02/04/2024

  Hello Cayli,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ******************************* ********* at Salon Lofts of Hyde Park. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 tickets through Groupon for the ************* Experience, 2 adults and 3 children, and when we showed up at the event on Sunday Dec 31st at ****pm the staff turned us, and other families away, saying they had been "throwing people out since *****pm" despite the fact their website clearly stated that the event that particular day was open from 10am to ****pm. (I have a photo of this for confirmation). There was no apology, no explanation and no offer of a refund. The children had come in from out of town. It was their Christmas treat. And they were extremely disappointed. But the staff didn't care. I have tried to obtain a refund from Groupon but their online email doesn't work and the phone numbers they give for Customer Support is useless as you cannot actually speak to anyone about the issue. I used their Chat line a week ago. They assured me they would act on my issue. But I have heard nothing since.

  Business Response

  Date: 02/04/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coupon for 2 rounds of golf at ************************* in ********. The course cancelled the tee times for the entire day due to a storm coming through. I received notification from the course and an email from them stating they cancelled my tee time. Groupon refuses to give me a refund.

  Business Response

  Date: 02/04/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support