Reviews

Review Details

• Review fromMukundagiri S

  Date: 01/04/2024

  1 star
  Product WINSIP *** is super expensive and includes unnecessary features I do not need or ask for. Denies download of the product after a short time even after payment. automatically charges my credit card. unable or impossible to contact the company. Just about impossible to contact the service persons. I an trying to cancel out of a $110.00 bill charged to my **** but it is moving hard - very hard.
  

  Cleverbridge

  Date: 01/11/2024

  Hello ***********,I'm pleased to inform you that your refund has been successfully processed today, January 11, ****. An official credit note will be sent to you in a separate email from our system. If you don't receive it within the next few hours, please check your spam or junk folder.Rest assured, everything has been sorted on our end, but it may take up to five to seven business days for the refunded amount to reflect in your account.Furthermore, your subscription has been canceled, eliminating any concerns about future charges.For any additional assistance, both now and in the future, please feel free to reach out to our team directly at:***************************************************** there's anything else we can do for you, please let us know. Thank you for choosing Cleverbridge!Best regards,**** **************** Manager

• Review fromCambry M

  Date: 12/22/2023

  1 star
  Tried CCleaner Pro for maybe a day under the free trial. Before the full trial was over, I was charged. It is Christmas time and I am a single mother trying to make it through. I need a refund ASAP!!!!
  

  Cleverbridge

  Date: 01/11/2024

  Dear ******,I'm delighted to inform you that your refund was successfully processed on December 23, 2023. A separate email from our system containing your credit note was sent to you on the day of the refund. , Additionally, your subscription has been canceled, ensuring you won't incur any further charges.Should you require any further assistance now or in the future, please don't hesitate to contact our team directly at:*************************************************** Best regards,**** **************** Manager

• Review fromJoseph E

  Date: 12/04/2023

  1 star
  I have been trying to cancel Parallels. There is no direct telephone link. All of the "help" items are "online." However, the process is cumbersome and confusing. The link to cancel says that the cancellation is on the email--it is not. Do not buy Cleverbridge products. You can't cancel them. You cannot call. Email is useless. The help online is useless.   
  

  Cleverbridge

  Date: 12/06/2023

  Hi ******,

   

  I am sorry for any frustration. I have reached out to you via email that you will receive shortly confirming that your Parallels purchase is not subscription based. This means you have a one time payment and no future billing will occur. This is the reason for no cancellation option on your email. 

  If you have any questions feel free to respond to the email sent today. Have a  great day!

  Best,

  ******

• Review fromDennis M

  Date: 11/11/2023

  1 star
  I have used WinRAR and CC Cleaner products but I have never had them on auto renewal. I was charged twice in one day by cleverbridge who I have never dealt with before in these products till now. There are no logins or way to set up auto renewal. ****** doesn't use a renewal system. You buy it, you have it. And I no longer use CC Cleaner and it has always asked me to renew and never auto renewed before. Now I've been charged multiple times by Cleverbridge who falsely states on their site how to cancel subscription claiming it was on the email. It wasn't. I tried calling and all I got was them telling me they don't make the software and to go to their website. Where you can't do anything. Neither CC Cleaner or WinRAR have links on their site for canceling subscriptions. Yes, Cleverbridge handles payments but they are fraudulently charging people for renewals that don't exist.      
  

  Cleverbridge

  Date: 11/13/2023

  Hi ******,CCleaner: Im happy to confirm that your refund for the CCleaner renewal has been processed successfully today, November 13, 2023. Youre going to receive a separate email from our system that will contain your official credit note. If you don't see it within the next few hours, please check your spam or junk folder if you have one.Just so you know, everything is taken care of on our end, but it can take up to five to seven business days to get the money back in your account.Lastly, your subscription has been canceled, so you won't have to worry about being charged again.WinRAR: Im sorry, but I wasnt able to find any new WinRAR charge with your name or email address in our system.win.rar GmbH also uses other e-commerce providers to process orders, and it looks like yours might have been processed by one of them instead of Cleverbridge. I'd recommend checking your billing records or any confirmation email you *** have received to confirm who processed the charge.If you're sure your charge was through Cleverbridge, can you please provide any additional information that might help us find your order, such as a screenshot of a statement (remove any confidential information please), or an alternate email address that *** have been used? We're happy to help in any way that we can.You can reach us at: *************************************************** Please let us know if there's anything else we can do for you!Best regards,****

• Review fromJeff A

  Date: 08/22/2023

  1 star
  Phishing Scam. Not even a clever one at that. Suite ******************************************************************** Is vacant so no such business exists there besides their site providing false information. This business should be shut down.
  

  Cleverbridge

  Date: 08/24/2023

  Hi ****,

  Thank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services. We have a dedicated customer support team that is ready to assist you in any questions. If you have received a phishing email we are happy to investigate further. Please don't hesitate to reach out to us so we can ensure that your request is handled properly. *********************************************

  Thank you!

• Review fromNikolaus J

  Date: 08/22/2023

  1 star
  Charge multiple times per month. Can't even cancel either I tried to cancel 3 separate times even got emails confirming my subscription was cancelled but was still charged for the month
  

  Cleverbridge

  Date: 08/24/2023

  Hi ********,

  Thank you for message. We are sorry for any inconvenience. I was able to locate your order history and can confirm all subscriptions to EaseUS have been cancelled from all billing. You have been refunded on August 22nd and have received email confirmation. If you have any questions about your account, please contact us at: *********************************************.

  Thank you!

  -******

• Review fromROBERT R

  Date: 08/17/2023

  1 star
  Unhappy with the company's refund request. It took several attempts to get it filed. When I did get it in; it was for the wrong refund. The transaction of February 15, 2023 was successfully refunded (Thank you). However; the transaction of August 3, 2023, has yet to be resolved. The same product, the same dollar amount. How many of the SAME software products did/do I have? How many auto-renewals do I have to cancel on a product I no longer use!
  

  Cleverbridge

  Date: 08/18/2023

  Hi ******,

  I received your request for a refund, and I wanted to let you know that your refund was processed today, August 18th. Our records confirm that the refund has been completed successfully. You will receive a confirmation email by the end of the day.
  
  Please note that it can take up to 5 business days for your refund to reflect on your account.
  
  Thank you for your business and please let us know if you have any further questions or concerns.

• Review fromChandinho S

  Date: 07/07/2023

  1 star
  This worse company ever thief no one should work with them I just got blocked for something that I bought not a subscription I bought nexus 4 from them and I bought the drill drums by mistake and I tried to cancel through PayPal and didn't want my money back and had to filed with PayPal and got my money back and mad they blocked my nexus 4 that I pay for it scam how you're cancel something that I bought crooks I am getting a lawyer and take them to court crooks I am so passed of how u gonn cancel and booked me from my stuff that paid for
  

  Cleverbridge

  Date: 07/11/2023

  We apologize for the experience. cleverbridge is an e-commerce partner to many online software and digital subscription companies. The order for Nexus4 XP: Drill has been refunded by PayPal in the full amount on June 28, 2023. Please contact our customer support team if we can be of further assistance or need the downlink link to reinstall your Nexus 4 at: ***************************************************

• Review fromGary S

  Date: 06/28/2023

  1 star
  I have used the cancellation link at the bottom of my original order email as instructed. When answering any questions, except technical problems, on the feedback screen, I get an error message, "Something went wrong, please try again." When answering the feedback screen question, "I'm having technical problems," it goes to a technical screen. On that screen it has a link that says, "Cancel anyway", which doesn't work at all. I have tried doing these steps on two different systems. I get the same results. I logged in to my account and there is not an option to cancel my subscription. It appears that the company is avoiding cancellations.
  

  Cleverbridge

  Date: 07/03/2023

  Hi,I am sorry to hear that you encountered issues with the cancellation form. Ive cancelled all upcoming automatic renewals for your subscription as you requested. You will not be billed or charged again for WinZip. Youll receive a separate email shortly confirming the cancellation for your records.Please let us know if theres anything else we can do for you, you can email us by logging on to our support page at ********************************************* and we will immediately assist you, we will ensure we learn from your feedback.Best regards,

• Review fromconnie e

  Date: 06/06/2023

  1 star
  This company is fraudulent . I requested a refund and I have not heard from the company. Very poor customer service . Never respond to my inquiry. This is a shame someone likes to steal your money. It looks like this company has no shame in their game.
  

  Cleverbridge

  Date: 06/06/2023

  Hi ******,

  Thank you for contacting our support team. I have reviewed your order details and see that you purchased Surfshark on April 13, 2023. I apologize that you were not able to receive the assistance you needed when reaching out to Surfshark directly.
  
  To assist you with your request, I have reached out to request a refund for your purchase on your behalf. Please note that this process may take up to 2 business days.
  
  If you have any further questions or concerns, please do not hesitate to contact our support team at:

  *********************************************

  Thank you - ******