Reviews

Review Details

• Review fromThomas H

  Date: 11/27/2024

  1 star
  i was charge by Cleverbridge for *************** Repair (ASR) charges for an account which I had officially cancelled and had paperwork showing it. I consider *** a fraudulent software company which loads viruses and malicious software into the registry which is difficult to remove. I was also charged a monthly fee then started receiving large bills of $69.00 every month for no reason. Every call to ASR did nothing and often was transferred to phone with no answers and no VM. Cleverbridge took on this company and is allowing it to "re-open" closed accounts to start charging. Although it appears to you they are handling the complaints they ARE NOT VETTING the companies they take on as partners. I see in comments about CCleaner which I used in 2021 but canceled. It started to charge me as well. These software companies are keeping our credit cards and using at their will. When we block them from our card they charge through a company like Cleverbridge. They should own part of this as they "take on" the companies. People need more support from the BBB as how many are being charged without knowing it?
  

  Cleverbridge

  Date: 12/17/2024

  Hi ******,

  Thank you for reaching out and sharing your experience. Im truly sorry for the frustration and inconvenience this has caused you.

  At Cleverbridge, we act as a payment partner for various software manufacturers, but I want to assure you that we only bill customers for products theyve purchased or active subscriptions theyve agreed to. After reviewing our records, we couldnt find any charges from us for ASR. The last charge we found was for CCleaner back in 2019.

  Wed really like to help you get to the bottom of this. Could you please share more details about the charge (like the date, amount, or any description from your bank statement)? This will help us investigate further. You can easily reach out to our friendly Customer Support team using this link:

  ***************************************************

  I completely understand how frustrating this must be, and were here to help resolve this as quickly as possible. Please dont hesitate to reach out with any questions or concernsweve got your back.

  Looking forward to hearing from you!

  Best regards,
  ****
  Cleverbridge Support Team

• Review fromAlan C

  Date: 11/18/2024

  1 star
  Cleverbridge charged me an unauthorized transaction of $39.95, I don't know why and I will be demanding a refund.
  

  Cleverbridge

  Date: 11/26/2024

  Hi ****,

  Thank you for sharing your feedback on BBB. I was unable to locate any charges associated with your email address, but we are committed to making things right for you. Our friendly customer service team is here to assist you, so please feel free to reach out to us directly at:

  ***************************************************

  Please include as much information about the charge as possible when reaching out.

  Let us know if theres anything else we can do for you. Thank you for contacting Cleverbridge!

  Best regards,

  ****

  Customer Service

• Review fromRosemary H

  Date: 10/02/2024

  1 star
  Received a charge for 47 dollars that I did not recognize. I went to the site to try and determine what this was and I could not log in. If I purchased something how can I not log in and find out what it is? It is yet ANOTHER ONE of those online subscriptions that you get billed for when people STEAL your accounts. Ridiculous. Get a job scammers. I have a great bank that supports scammers like you. Got my money back and you can't bill that card again. I am going to stop shopping online. 
  

  Cleverbridge

  Date: 10/04/2024

  Hi ********,

  Thank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services. I was able to locate an order regarding your subscription to Malwarebytes. I am happy to help you with this subscription, if you can reach out to our support team we are happy to assist at:

  *********************************************

  Thank you for your cooperation, and we look forward to assisting you promptly.

  -******

• Review fromJoy S

  Date: 05/31/2024

  1 star
  My charge account has charges from an account I stopped in 2022 with CCLEANER and I am still receiving these charges under a different name Cleverbridge. It is impossible to recover your lost money or cancel your account. Cancel your charge card and have a new one sent. This company is bad news. I do not think this company deserves a star but they will not accept without a star.
  

  Cleverbridge

  Date: 06/03/2024

  Hi Joy

  Thank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services, including the makers of CCleaner. I am sorry for any frustration or inconvenience with your CCleaner subscription.

  I was able to locate your order based on your email address and I can see you reached the CCleaner support team who helped you with a refund and cancellation of your subscription on June, 1, 2024. 

  You should have already received an email with this confirmation. We can confirm no further billing will occur. 

  Please don't hesitate to reach out to us at Cleverbridge if you have any billing related questions. You can reach our team at:  *********************************************

  Thank you! 

  ******

• Review fromPatrick M

  Date: 04/08/2024

  1 star
  I got up this morning and noticed money taken out of my account for a service, ccleaner, which I have an active account. I did not received an email from ************* but they were mentioned on the response email I got. I looked at my existing ccleaner account which is active and good until May 2025. What the heck is going on here???
  

  Cleverbridge

  Date: 04/09/2024

  Hi Patrick,

  Thank you for your feedback. We apologize for any frustration and we are happy to help you. 

  I have searched our system and did not see you reached out to our team but do not worry we can still assist you. I was able to locate your subscription to CCleaner Professional in our system. You are correct your subscription is valid until May 2025 as you have recently paid your yearly subscription cost on April 8th. I have reached out to you to your email separately with next steps. Please reply directly so we can resolve any issues.

  Have a great day!

• Review frommichael g

  Date: 03/13/2024

  1 star
  they were not given permission to bill my credit card for a renewal. They just went ahead and did it. I am waiting to see if i get a refund, I don't even have this company as a virus protection plan on my computer.
  

  Cleverbridge

  Date: 04/02/2024

  Hi ****,I'm sorry for any confusion but I believe I can explain.I see that you have a yearly subscription to CCleaner Professional Plus that automatically renewed on 25-Mar-24 5:53 PM.We sent you an email confirming your renewal to the address on file, ************************ which had your receipt and order information.We try hard to make sure the renewal process is as clear as possible, so we take several steps to make sure customers know that they have signed up for a recurring subscription.-Its stated in the shopping cart before you place your order.-Theres a reminder shown on the last page of the checkout process, and customers have to confirm that they know theyre purchasing a subscription before they complete their order.-When we send your order confirmation email, it states You are subscribed to a multiple payment product and lets you know when its going to renew.-We give you an option to cancel your automatic renewal in the delivery email we send right after you make your purchase.If you are looking to cancel your subscription, please consult our article to explore our self-service option:How can I cancel my subscription?********************************************************************************************************************************* If you didnt want to renew and would like to request a refund, please contact our team and well be happy to assist you promptly: *************************************************** I hope this clears up any confusion, and thanks for contacting Cleverbridge!Best regards,**** ****************
  

  Cleverbridge

  Date: 04/02/2024

  Hi ****, I'm sorry for any confusion but I believe I can explain. I see that you have a yearly subscription to CCleaner Professional Plus that automatically renewed on 25-Mar-24 5:53 PM. We sent you an email confirming your renewal to the address on file, ************************ which had your receipt and order information. We try hard to make sure the renewal process is as clear as possible, so we take several steps to make sure customers know that they have signed up for a recurring subscription. -Its stated in the shopping cart before you place your order. -Theres a reminder shown on the last page of the checkout process, and customers have to confirm that they know theyre purchasing a subscription before they complete their order. -When we send your order confirmation email, it states You are subscribed to a multiple payment product and lets you know when its going to renew. -We give you an option to cancel your automatic renewal in the delivery email we send right after you make your purchase. If you are looking to cancel your subscription, please consult our article to explore our self-service option: How can I cancel my subscription? ********************************************************************************************************************************* If you didnt want to renew and would like to request a refund, please contact our team and well be happy to assist you promptly: *************************************************** I hope this clears up any confusion, and thanks for contacting Cleverbridge! Best regards, **** **************** Submitted: 04/02/2024

• Review fromJanet I

  Date: 03/12/2024

  1 star
  I was billed for a subscription renewal for a product after I submitted a cancellation request via a glitchy link. I reached out to our rep for the software I was trying to cancel and she claimed that I needed to submit a letter to cancel 30 days before the renewal date. So why is there a cancellation link accessible on your website (that clearly doesn't work)? And where was the email notice before the 30 days that you said you would send so I didn't miss that deadline? And here's where things get really shady. I have reached out repeatedly to the rep since this initial conversation where she was going to look into a refund and she has completely ignored me. So I came here a few weeks ago to see if other people have similar issues and there were dozens of similar reviews. In my latest attempt to get a respond from the rep, I shared the link to the reviews and noted that I'm not the only one who is dealing with these shady business practices and now, all the reviews are GONE. Completely wiped clean and a note on their profile to contact them about billing issues instead of leaving a review. I have tried to contact them and they are ignoring me. I demand a refund for a subscription I am not going to use! That's thousands of dollars to purchase literally nothing. 
  

  Cleverbridge

  Date: 04/16/2024

  Dear *****,We sincerely apologize for the inconvenience caused by the unexpected charge for your subscription renewal. We understand the frustration this situation has caused you and we are committed to resolving it promptly.To address your concerns, we have reached out to the manufacturer of the software for their approval to process a refund for your order. Rest assured, we are actively working to obtain their authorization to proceed with the refund.Additionally, we have proactively contacted you via email.Please know that your satisfaction is of the utmost importance to us, and we are dedicated to rectifying this situation to your complete satisfaction.Thank you for your patience and understanding as we work to resolve this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.Sincerely,**** ****************

• Review fromBill R

  Date: 03/05/2024

  1 star
  I don't think much of this Cleverbridge outfit. I ordered some software called Avira, it's a AV product. I paid the $65 with my cc and got a receipt shortly thereafter plainly stating that it will renew on January of the next year. Today is March 5th!!!! I want to know what happened to the other two months that apparently aren't included. After waiting a few days with NO response from Avira...or Cleverbridge (they like to just pass the buck) I decided I wanted a refund and to not do any business with this outfit. I think they have no customer service and don't want to talk to me or anyone else. They don't even have a phone number there in *******. Once they have your money, that's it. You're on your own, Sucker! So, if you're reading this before you think you might buy from them, DON'T. You will not be satisfied nor will you ever get any customer service down the road if you need it. So, you've been warned! I lost my $65, don't lose yours! Bill R *******, **
  

  Cleverbridge

  Date: 03/07/2024

  Hi ****,

  Thank you for taking the time to provide us with feedback. We apologize for the issues you experienced with your purchase.

  I can confirm that your refund was successfully processed yesterday, March 07, 2024. You should have received a separate email from our system containing your official credit note. If you don't see it, please check your spam or junk folder.

  Just so you know, everything is taken care of on our end, but it can take up to five to seven business days to get the money back in your account.

  Support:

  To ensure you receive quick and efficient support, all product and order related questions are now handled by the expertsthe dedicated support team at AVIRA directly. Every ticket opened will automatically be forwarded to their team. However, you have the option to reopen the ticket and submit it to us at Cleverbridge, as you did yesterday.

  You can contact Avira here:

  **********************************

  Scroll down the page to "Contact Avira".

  Click on "Contact us here," log into your account, and choose your preferred contact method (phone or email). If you've lost or forgotten your password, you can reset it there.

  You can also call them at these numbers:

  *******/*******/***********:

  00800 4422 4466 (Toll-free, working hours: Monday to Friday 9 am 4 pm CET, only available for DACH landlines - no mobile devices)
  

  Other countries:

  00800 3355 3366 (Toll-free, working hours: Monday to Friday 9 am 11 pm CET)
  

  You can easily deactivate the automatic license renewal for your subscription by logging into your Avira account through the link below:
  

  **********************************
  

  You can find instructions on how to deactivate your subscription there

  **********************************/articles/360000924057-How-do-I-disable-or-enable-Automatic-Subscription-Renewal-of-my-Avira-product-?utm_medium=KB&utm_source=CS
  

  Please let us know if theres anything else we can do for you, and thanks for contacting Cleverbridge!

  Best regards,

  *********;

• Review fromWayne T

  Date: 02/14/2024

  1 star
  I'm only giving 1 star because I can't give you a 0. After 3 days of attempting to install winzip pro suite, and several interactions with the so-called tech support team, I've given up. This is one of the WORST technical support and customer support experiences I've ever had... no, on second thought, it is the WORST. The tech support team is located somewhere in Europe/Asia? They work normal hours for their time zone, so, the problem you report today in *** will not get a response until the next day. It is IMPOSSIBLE to actually "talk" to a human and if your problem falls outside of the canned solutions, they cut and paste into their "chat" you are stuck with it. Now, I'm trying to get a refund on the original order and a duplicate order placed because of faulty information given to me by tech support. I have entered 2 refund requests on 2 different pages and each time it sends me to another page. "We cannot process your refund online, contact Customer Support".. and the cycle begins again. Either these people are VERY VERY STUPID, or VERY VERY SLICK on scamming customers. Or, maybe I'm the stupid one for trusting them?  
  

  Cleverbridge

  Date: 02/16/2024

  Dear *****,
  
  We sincerely apologize for the inconvenience you experienced with WinZips technical support team. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
  
  Upon further investigation, I was able to locate two orders from February 12, ****, associated with your email address: #********* and #*********, both for WinZip Pro Suite. 
  
  In light of the challenges you faced, we would like to offer you a full refund for both orders.
  
  Please confirm if you would like us to proceed with the refunds for both orders. Your satisfaction is our top priority, and we are committed to resolving this issue to your utmost satisfaction.
  
  Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.
  
  Looking forward to hearing from you soon.
  
  Warm regards,

  *********;

  Customer Service Manager

• Review fromAlfredo A

  Date: 01/20/2024

  1 star
  wow you support of scam fake "apple IOS" under Malwarebytes also BOTHER ME OF TEXT OVER 236 NOT COOL!! please talk to Cleverbridge on phone on face to face....DONT BE TRUST WITH SCAM ALSO you are broke of law!!
  

  Cleverbridge

  Date: 01/22/2024

  Dear ****,

  We appreciate your message.

  We regret any inconvenience you may have experienced and assure you that we are here to help resolve this issue. We could not locate any order for Malwarebytes with your details. 

  To provide you with the ***************, could you please share the details of your order? You can reach out to our support team with your reference number by clicking on the following link:

  *********************************************.

  Thank you for your cooperation, and we anticipate assisting you promptly.

  Best regards,

  ****

  Customer Service Manager