Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third time that I have been charged for service without warning. i received a refund for the first one, but not the last two: charges of ***** and *****. What angers me is that there is no warning that the money will be deducted and not given the choice to resubscribe. I requested a refund for the ***** charge several times but was not given a refund nor even acknowledged. I find this highly unethical and poor customer service. And of course there is not a receipt for the customer to prove that the customer requested a refund... no documentation.

  

  Business Response

  Date: 08/15/2025

  Hello ******,

  Thank you for sharing your feedback, and Im sorry to hear about your experience.

  Since Piriform and ****** handle customer support for their respective products directly, all of your previous refund requests were forwarded to their teams for processing. However, after reviewing our system (which allows us to see forwarded tickets), we found that you submitted two refund requests directly after the renewal in May, and unfortunately, these were not responded to.

  We have now processed refunds for both charges of $49.56 and $99.95, and your subscriptions have been deactivated. You will receive confirmation of these refunds sent to your Gmail address shortly, and you will not be charged again.

  For future purchases, we recommend deactivating the automatic renewal immediately after subscribing to avoid any unexpected charges.

  We apologize for the inconvenience and frustration this situation has caused and appreciate your patience while we resolved it.

  Sincerely,
  
  ****
  Cleverbridge AG

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Video Producing and editing software program I just paid for/renewed does not open when I click on icon (YouCam) and I Have reinstalled it several times and it does not work, or even open. I have sent several emails to Cyberlink/Clever ridge to no avail so I w3ant a refund $42.79 since it is paid till May 18, 2026. I Have spoken to a *** in some foreign country who said they ***resented CyberLink/YouCam but I could not understand him in his speaking, ***********, I think. I am using another video service, so I want a total refund, period. to the card I used number ending in 8368/visa immediately or I will sue them in federal court since it was a purchase online. They are an **************** with corporate offices in *******, ********. I have cleared cache and cookies, etc. have installed, re-installed CyberLink and it still doesn't work and all I get are the same email (That have no ***lies to addresses). I Have included copies of receipts and emails from the ***resentatives who have done nothing and the YouCam won't open so I can make videos, period. I've been trying for several days. I want a refund on card or by check.

  

  Business Response

  Date: 07/28/2025

  Hi ***,

  Thank you for your feedback, and I sincerely apologize for the frustration and inconvenience you've experienced with YouCam.

  I understand how important it is for the software to function properly, and Im sorry to hear about the technical issues and the difficulty you've had reaching support.

  Please rest assured that a full refund has been issued today, and a confirmation email has been sent to the Gmail address you used for the purchase. It may take ************************************************** your account, depending on your banks processing time.

  For your convenience, Ive also attached a copy of the refund confirmation.

  Thank you again for bringing this to our attention, and I apologize for the inconvenience this has caused.

  Best regards,

  
  ****
  Cleverbridge Customer Support Team

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/10/2025 Unauthorized Charge to my credit card. I have tried numerous times to contact their customer support team with no results. The company does not have any phone number on file. As a result, I had to cancel my credit card to avoid future payments as a result the payment had already been process. Hours I have been trying to get thru to speak to a real person. This charge was fraudulent and not authorized on my behalf. I do not know how they even had access to my credit card. 

  

  Business Response

  Date: 07/17/2025

  Hi ****,

  Thank you for reaching out, and I'm truly sorry for the frustration and concern this situation has caused.

  Please note that we do not offer phone support, as we handle all customer service through email and our *********** to ensure every case is carefully reviewed and resolved as quickly as possible.

  After reviewing your account, I can confirm that the charge in question was a renewal for a product originally purchased last year, using the same email address and personal details you provided when contacting our team and as listed here on the BBB. Because the purchase was made with accurate information, we believe this may not be a fraudulent charge in the traditional sensethough we completely understand that the original purchase or renewal may have been forgotten.

  That said, we take situations like this very seriously. Your refund was processed on July 10, 2025, shortly after we received your request. The funds have been returned to your original payment method, and depending on your card issuer, it may take a few business days to appear in your account.

  If you have any further questions or would like help reviewing the original order details, feel free to reach out to us directly here:

  ***************************************************

  Thank you again for contacting uswere here to help and want to ensure you feel fully supported throughout the process.

  Best regards,
  

  ****
  Cleverbridge Customer Support

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a charge on ***********;for a product known as CCleaner Professional that I cancelled in 2022. I have come to discover that beyond this charge, they have been secretly charging me for yearly renewals every year for this cancelled subscription. This equals to $120 that I wish to have reimbursed, and my account permanently stricken from their records.

  

  Business Response

  Date: 07/17/2025

  Hi ******

  Thank you for reaching out, and we sincerely apologize for the frustration caused by the multiple charges.

  After reviewing your account, we found that you placed three orders for CCleaner Professional subscriptions in 2022. Two of these subscriptions were deactivated, but the third remained active, which is why it continued to renew yearly.
  

  Im happy to confirm that the refund for this years charge has been processed today, July 17, 2025, and the funds will be reimbursed to your ****** account shortly. You should have received an email confirming the refund to your gmail address. 

  If you did not use the product and would like to request refunds for previous years charges, we kindly recommend contacting the manufacturer, ********, directly. They offer a 30-day money-back guarantee so only they are able to review and decide on refund requests beyond the most recent billing cycle.

  You can reach Piriform here:

  Online FAQs: ***************************
  Online Contact Form (found at the bottom of each article): ***************************

  Please let us know if you have any other questions or if there is anything else we can assist you with.

  Best regards,

  
  ****
  Cleverbridge Customer Support

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *************

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The charge that we have noticed on our bill was May 20th of 2025. There may have been other charges that I am not aware of because it seems like they're sneaking in here on this that I don't know about. I noticed on my credit card last night this charge and I can't reach anybody by that phone number website or any other means. So, I'm desperate do you get a refund or find out why **** this I don't know who it is and why they are charging me but apparently there's been a lot of complaints to better Business bureau about this company. I never ordered a professional version of CC cleaner, that is what as research shows me these charges for, I never applied for the professional version. Only the one I got years ago that was free. Please see that this is canceled and I am not charged anymore. Thank you. 

  

  Business Response

  Date: 07/17/2025

  Hi *******,

  Thank you for getting in touch. Im truly sorry for the frustration and confusion this situation has caused you.

  We always aim to provide a positive and transparent experience, and Id like to help clear things up. Your subscription for ****** Driver Updater was originally started back in 2020 and remained active, which is why it renewed each year.
  The good news is that the most recent charge from May 21, 2025 has already been fully refunded to your credit card.

  We completely understand that keeping track of online subscriptions can be challengingespecially with something you may not remember signing up for. Please know that we send renewal notices each year to *********************** which include your invoice, renewal date, and a link to cancel at any time.

  To make things easier moving forward, we also offer a *********** where you can:

  -Look up past purchases
  -Request refunds (within the applicable timeframe)
  -Get connected to product support

  Heres the link: ***************************************************

  While were happy to help with recent charges, for anything outside the 30-day refund window, youll need to reach out to WinZip directly to request further review. You can contact them here:

  Support Page: ***************************************
  Phone Support (English only): ************** (MonFri, 8 AM5 PM CST)

  We truly appreciate your feedback and hope weve helped clarify things today. If theres anything else you need, please dont hesitate to reach outwere here to help and would love the opportunity to make this a better experience for you.

  Warm regards,

  
  ****
  Cleverbridge Customer Support

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have three pending subscription renewals for Parallels Desktop for Mac Pro Edition that are processed through Cleverbridge. I'm unable, through either website, to cancel these subscriptions. Links to "cancel" or to "manage my subscription" go to pages that don't load or aren't what they claim they will be. My subscription says I have access to live chat, but a chat bot sent me to the same blank links. I can certainly protest the charges with my bank, but I'd rather just cancel and not have to go through the hassle for each subscription. The renewal dates are 7/18/25, 7/20/25 and 7/20/25. It's clear that these companies have no intention of letting anyone cancel without a battle. However, updating my credit card information would be VERY easy. What a surprise.

  

  Business Response

  Date: 07/17/2025

  Hi ****,

  Thank you for reaching out, and I truly apologize for the frustration youve experienced while trying to cancel your subscriptions.

  Ive reviewed your account and can confirm that all three Parallels Desktop for Mac Pro Edition subscriptions have been deactivated prior to any charges. You will not be billed on the upcoming renewal dates of July 18 and July 20, 2025.

  You should have received a cancellation confirmation email for each subscription sent to the email address used for the purchase. If you havent received them, please feel free to contact us here:

   ***************************************************

  We also sincerely apologize for the technical issues you encountered while trying to manage your subscriptions. In many cases, this happens when the email address used for the purchase differs from the one used to sign inin your case, it looks like the purchase was made using **************** which may have caused the mismatch.

  We understand how frustrating this experience can be and genuinely appreciate your patience. Your feedback has been noted and will be shared with our internal teams so we can continue improving the process.

  If you have any other questions or need assistance, dont hesitate to reach outwere here to help.

  Best regards,
  

  ****
  Cleverbridge Customer Support

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Parallels subscription over two years ago and just got invoiced again. I tried to contact parallels but no longer have login credentials -- dead end. I wish to have a refund and have my account ************************************** Inc.paypal-inc@cleverbri...*************** Transaction dateJun 23, 2025,Order ID503836099 Parallels Desktop fo...Qty: 1 Product ID: ******$***** Subtotal$69.99 Total$69.99 USD

  

  Business Response

  Date: 07/17/2025

  Hi ***,

  Thank you for providing your feedback.

  The subscription in question was actually not under your name but under *** *****, and it was still active which is why it renewed.

  Im happy to confirm that your refund has been processed successfully today, July 17, 2025. A separate email has been sent to the email address used for the purchase, and it will include your official credit note. If you dont see it within the next few hours, please check your spam or junk folder just in case.

  Just so you know, everything is taken care of on our end, but it can take five to seven business days for the refund to appear in your account.

  Lastly, your subscription has been cancelled, so you wont have to worry about any future charges.

  Please let us know if theres anything else we can help with, and thanks again for contacting Cleverbridge!

  Best regards,

  ****

  Cleverbridge Customer Service 

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email yesterday, 22 June 2025, advising me that a software subscription charge was made. This was for a utility called CCleaner, billed through Cleverbridge. This software nearly rendered my computer unusable, so I had uninstalled it after purchasing it a year ago and using it one time. I do not recall and have no record of any agreement to auto-renew this subscription, so it came as a surprise.The invoice did not have a phone number to call, and the website link forced me only to an online form that would not work, so I could not contact them. The phone number listed here on BBB merely routes you to that same defective website. There is no way to contact a human. The answering service claim that you can request a refund online is not correct, as I found no way to do this after several attempts. I was charged $42.75 yesterday for software that I've not used since first use a year ago and did not explicitly agree to pay for automatically annually. I would like that amount refunded.

  

  Business Response

  Date: 07/17/2025

  Hi *****,

  Thank you for reaching out, and I'm truly sorry for the frustration this situation has caused you.

  I understand how concerning it is to be charged unexpectedly, especially for software you no longer use. After reviewing your case, I can confirm that your subscription to CCleaner Professional was set to automatically renew, and the renewal took place on June 22, 2025.

  To try to make the renewal process as transparent as possible, we include several notices throughout the purchase and post-purchase process:

  -The shopping cart and final checkout page both indicate that the subscription is recurring.

  -Your original order confirmation email states, You are subscribed to a multiple payment product, with the next renewal date clearly listed.

  -We also include a cancellation link in the delivery email sent right after purchase.

  That said, I completely understand your frustration with not being able to reach someone directly or submit your request easily through the form. Thats not the experience we want for our customers, and I appreciate you bringing it to our attention.

  Im happy to let you know that weve processed a full refund for the $42.75 charge as of today, July 17, 2025. You should receive a separate email shortly with your official credit note. If it doesnt arrive in your inbox, please check your spam or junk folder just in case.
  The subscription has also been cancelled, so you will not be charged again in the future.

  Again, I apologize for the inconvenience and confusion this caused. If you have any further questions or concerns, dont hesitate to reach outwe're here to help.

  Best regards,

  Nina 
  Cleverbridge Customer Support

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i did not want to renew my CC cleaner and it wasn't to be renewed until 6/10/2025 anyway but they went ahead and took the money out of the bank on 5/13/2025 anyway ..tried to get my credit card info out of the account and it refuses me to do so so i need to get a new card ..they have no right to renew a month early or to renew without my consent ..

  

  Business Response

  Date: 05/22/2025

  Dear *********,

  Thank you so much for sharing your feedback, and please accept our heartfelt apologies for the unexpected charge. I completely understand how frustrating that must have been, and I truly appreciate you bringing it to our attention.

  To clarify:

  Your CCleaner Professional Plus subscription began on June 12, 2024 at 6:01 PM and automatically renewed on May 13, 2025 at 4:37 PM.

  Our system processes renewals 30 days before the subscriptions expiry to ensure uninterrupted access to premium features.

  Im happy to let you know that your refund was successfully processed on May 19, 2025. You should have received a separate email with your official credit noteif it hasnt appeared yet, please check your spam or junk folder. For your convenience, Ive reattached the confirmation to this message.

  All is taken care of on our end, but please allow 57 business days for the funds to appear in your account, depending on your bank. Your subscription has also been cancelled, so you wont see any further charges.

  Again, Im so sorry for the inconvenience, and thank you for giving us the chance to make things right. If theres anything else we can do for you, please dont hesitate to reach out.

  Wishing you a wonderful day!

  Warm regards,

  ****
  Cleverbridge Customer Support

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/10 I received an email stating my renewal is 05/27 so I did nothing as I don't have the money right now. Today, 04/27 I received an email stating I was charged $59.95 for my renewal. I just woke up so there's no way I could have done this. As stated before, I'm not in any position to renew also I have a month left to decide. This is an unauthorized charge and this company is notorious for making problems with payments. This is predatory actions on a consumer and I wish to file a complaint to ensure this doesn't happen again.

  

  Business Response

  Date: 04/30/2025

  Dear ****,

  Thank you for your feedback, and we sincerely apologize for any confusion or frustration caused by the recent renewal charge.

  To clarify, your subscription has been set to automatic renewal and billing since your original purchase on May 27, 2023. ******** subscriptions are renewed 30 days prior to the expiration date to ensure uninterrupted service and protection. This renewal schedule was communicated at the time of purchase and reconfirmed following your first renewal on April 27, 2024.

  We understand that unexpected charges can be frustrating. Although this renewal followed our standard process and was in line with the terms agreed to at purchaseand no request to cancel or modify the renewal settings was receivedwe still want to make things right. Therefore, your subscription has been fully cancelled, and a full refund was issued on April 27, 2025, following your contact with our team. You will not be charged again moving forward.

  If you have any further questions or need assistance, please dont hesitate to reach out.

  Best regards,

  ****

  Cleverbridge Customer Support 

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******