Reviews

Review Details

• Review fromdan w

  Date: 12/01/2025

  1 star
  This company has deplorable business practices and will initiate a subscription renewal without proper notification of upcoming charges. They should be banned from all payment processing until such time they clean up their act and offer advance notice of subscription renewals along with the ability to change the card charged prior to any renewals. Avoid this company at all costs. 

• Review fromJohn S

  Date: 11/28/2025

  1 star
  The product doesn't work. The refund process is near impossible. Horrible customer service. Very disappointing and annoying.

• Review fromJohn T

  Date: 11/17/2025

  1 star
  My product is C Cleaner whose billing was taken over by Cleverbridge. They are a professional "hiding from the customer" company. There's no way to call them for Support - only online repetitious spin connections - once you've filled out one form you are forwarded to the next until you're back at the start. I'll be reporting them to the BBB.

• Review fromGina P

  Date: 10/10/2025

  1 star
  When I purchased a subscription on 11/2/24, I received a confirmation email that clearly stated my renewal payment date would be 11/2/25 but NO. They charged my credit card $44.95 on 10/3/25 and good luck trying to remove it from your account. I've used the free version for years, got a good promo price but would never recommend this product to anyone over their deceptive renewal process.  

• Review fromPhillip J

  Date: 10/03/2025

  1 star
  scummy sleaze ball auto renewal tactics that charge your account DOUBLE Pain in the rear to get a refund, but I got one. Now I will never use anything from this company. They know the products are **** so they resort to scam loopholes to steal your money. Shame on every employee who works for this place. 

• Review fromJim W

  Date: 08/04/2025

  1 star
  Cleverbridge signs you up and then renews you automatically every year. When your subscription has been reactivated, they send an email indicating such. When you try to cancel, they tell you will have to wait until the end of the year. $31.95 down the tube. No phone numbers are available to reach this rip off company. **************************************
  

  Cleverbridge

  Date: 08/15/2025

  Hello ***,

  Thank you for your feedback.

  Were sorry for any frustration or inconvenience caused by this charge. For future reference, refunds can be requested directly on our homepage within 30 days of purchase, or by submitting a support ticket through our online contact form: ***************************************************

  After carefully checking our records, we found no prior emails or contact from you regarding this renewal. It seems we did not receive a refund request from you before now. That said, we have located your WinZip Standard Suite subscription renewal (active since 2022) and have processed a refund for the most recent charge of $31.75. The subscription has also been deactivated, so there will be no future charges. You will receive an email to confirm this.

  We always appreciate honest and constructive feedback, as it helps us improve our service and ensure transparency for all customers.

  Sincerely,
  

  ****
  Cleverbridge AG

• Review fromWilliam W

  Date: 05/31/2025

  1 star
  There is no way to get a live person at Cleverbridge. They just give you the run around cause they don't really want to talk to anyone. ****. I would give a zero but not there. 
  

  Cleverbridge

  Date: 06/02/2025

  Dear *******,

  Thank you so much for taking the time to share your feedback.

  Were truly sorry to hear that your experience didnt meet your expectations. At cleverbridge, were committed to providing excellent customer service, and we aim to offer the most accurate and efficient support through our email channel.

  We did try to locate your order using the email address provided, but unfortunately, we couldnt find any recent charges or previous interactions with our team. To ensure we can assist you properly, please submit a ticket through our ************ Our support team typically responds in less than 24 hours: 

  ***************************************************

  In the ************ youll also find a variety of helpful resourcesincluding FAQs, step-by-step guides, and contact information for technical support. You can also use our Purchase Lookup tool to review any past orders by simply entering the email you used at the time of purchase.

  **********************************************************************************************************************

  While we no longer offer phone support, please know that were here and ready to provide fast, competent, and personalized help via email.
  

  We genuinely value your feedback, as it helps us continue improving our service. Please dont hesitate to reach outwed love the opportunity to assist you.

  
  Warm regards,
  

  ****

  Cleverbridge Customer Support

   

• Review frompamela s

  Date: 01/24/2025

  1 star
  Why are they an A+ BBB? This is a scam. I just got a renewal notice after working hard a year ago and thinking I had cancelled and ended all payment. Luckily, ****** sent and alert, I called ****** customer service and they cancelled it immediately. 1. Please explain their rating 2. If so many people have the same issues for years, obviously something is wrong. 
  

  Cleverbridge

  Date: 01/27/2025

  Dear ******,

  Thank you for your feedback, and I sincerely apologize for the unexpected charge.

  We reviewed our records and found that you had a subscription for CCleaner Professional (1 Year, 1 Home PC), which is billed annually. This subscription has been active since 2023. However, we couldnt find any prior contact from you requesting cancellation before your feedback here. Its possible you may have been in touch with a different provider regarding this matter.

  To clarify, Cleverbridge processes orders and payments on behalf of various software manufacturers, including ********. While we facilitate transactions, any concerns related to subscriptions can always be resolved by contacting us directly.

  At Cleverbridge, we take customer concerns very seriously. Our Trustpilot score of 4.2 reflects our commitment to addressing issues such as cancellations and refunds promptly. Were always here to help, and we encourage customers to reach out directly for support.

  Please dont hesitate to let us know if theres anything further we can do to assist you.

  Best regards,

  ****

  Cleverbridge Customer Service 

• Review fromDeborah A

  Date: 01/02/2025

  1 star
  My subscription isn't due until 2/1/2025 but Cleverbridge charged my checking account on 1/2/2025. I neither cancelled nor agreed to continue their service but whichever I choose, they should not charge a month ahead. This tells me they are desperate for customers. I have the plus and have disliked the changes since I got it, Last year the billing took place when due, 2/1/2024.. The year before I was given two free months and subscription was good until April 2024. Why did they not honor that? I did send them an e-mail informing them of this but it was obviously ignored since they complained their costs had gone up. Last year reference wasXXXXX8500. This early reference is XXXXX9773. I am not liking their billing practices or deception.  
  

  Cleverbridge

  Date: 01/06/2025

  Hi *******,

  Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this situation has caused.

  Cleverbridge acts as a payment partner for Piriform, and unfortunately, we do not have direct access to customer accounts or the ability to manage subscription preferences. We understand your frustration, and we'd like to clarify that billing generally follows the same cycle unless the manufacturer decides to adjust it.

  Your CCleaner Professional Plus subscription order ********* started on 01-Feb-24 and is set to renew automatically for $64.30 on 01-Feb-25. To ensure your premium features continue without interruption, your account was billed 30 days in advance (02-Jan-25) of your current subscription expiry.

  
  If you feel that your billing cycle or subscription terms were not handled properly, or if you are unsatisfied with the product or service, we encourage you to reach out to our customer service team for assistance. They will be happy to look into your case further and help you request a refund or discuss your options. You can contact them directly here: ***************************************************.

  Thank you again for your feedback, and we apologize for any confusion. We are here to assist you with any further questions or concerns.

  
  Kind regards,

  
  ****

  Cleverbridge Customer Support

• Review fromJanet S

  Date: 11/29/2024

  1 star
  Got a free trial for CCleaner for my pc and in trying to stop the free trial. I see that you have to go through Cleverbridge to cancel this free subscription or to stop any automatic renewals. I never received any email from them or CCleaner confirming my free trial so there is no way to stop the free trial using their subscription management page because you have to "use the confirmation email address you used to purchase CCleaner" and then "enter the 9 digit "reference number found in your confirmation email" to stop the free trial. So how do I stop the free trial if I never got a confirmation email from them in any of my 3 email addresses?! Seems like a scam! Where's the supposed new U.S. legislation requiring all companies to provide a simple click to stop a free trial or renewing subscription??
  

  Cleverbridge

  Date: 12/02/2024

  Dear *****,

  Thank you for your feedback, and I sincerely apologize for any frustration this situation may have caused.

  A confirmation email regarding the start and end of your free trial was sent on 25-Oct-24 at 3:40 PM to the email address *********************** which you used when signing up. This email included a link to cancel the trial at any time, along with your 9-digit reference number. If you have not seen this email, we recommend checking your spam or junk folder, as it might have been filtered there.

  Please rest assured that your subscription has been canceled prior to any charges, so you will not be billed. You should have received a cancellation confirmation at *******************************.

  If you have any further concerns or questions, please dont hesitate to reach out. We're here to assist you!

  Best regards,

  
  ****

  Cleverbridge Customer Support