Reviews

Review Details

• Review fromBarbara M

  Date: 10/29/2023

  5 stars
  I was extremely pleased with the personalized item I bought from this company. I definitely would order from this company again. I ordered an engraved anniversary clock and received it within 8 days. The workmanship was perfect. The price was perfect.

• Review fromGwendolyn C

  Date: 10/25/2023

  5 stars
  I have ordered from Personalization Mall for several years now, and I have never been disappointed. All of the merchandise I have ordered has been well received, and has been beautiful just as pictured on their site. I also like the fact that it comes quickly.

• Review fromTammy J

  Date: 10/21/2023

  5 stars
  Absolutely love the blanket much larger than I thought. It would be very good quality.

• Review fromChristine P

  Date: 10/21/2023

  5 stars
  I love this company. Have ordered many times and have never been disappointed. The personalization is always perfect and the timeliness of receiving your order is so quick.

• Review fromEllen M

  Date: 10/19/2023

  1 star
  Terrible customer service and authorization practices. *** placed previous orders using my maiden name on my debit card and my married name on the billing address, and never had an issue with an order processing. Then I placed an order with my spouses card, in which I am an authorized user on with the bank. I used the same billing address and being an authorized user, I used my first name. My spouse and I share the same last name, so I obviously never thought there would be an issue with the transaction. Of course there wasnt an issue on my banks end, because I am authorized user and the billing address is correct, but Personalizationmall put my order on hold. I can understand flagging an order with a different last name, but not an order that has the same last name and multiple personalized items showing the same last name as both seen on the billing address and card used. There was even a wedding picture bought with our last names on it. I cancelled the order because the authorization process was insane and unprofessional. They wanted to speak to my spouse directly, (as if they had any way of verifying that it was my spouse speaking on the ****** and asked them to call their department to verify the purchase. I even told the customer service representative that I am an authorized user and can verify the card numbers, but was denied this. Having had no previous issues with orders made with completely different last names, I was appalled at this blatantly idiotic policy. My spouse had to take time out of their work day to give this company a call and verify the purchase. Instead, I told them to cancel because I am never going to give this company my business again. It should not be this difficult to place an order and their department should be more concerned with differing last names on orders above all things. This is also concerning to me for those in the **** community who may be dead-named! Ill tried to delete my account, but there isnt an option online.

• Review fromLisa H

  Date: 10/18/2023

  5 stars
  Very pleased. Quality item. Turned out Awesome. Easty to design and to place order. Arrived fast. Would recommend this place!!

• Review fromAshley H

  Date: 10/17/2023

  5 stars
  I love the blanket and it is perfect! It is so soft and comfy, perfect size and the pictures came out perfect!

• Review fromSheila H

  Date: 10/14/2023

  5 stars
  Love this company. Have ordered from Personalized Gifts for over 30 years. Never had any problems, quality is outstanding. Prices great.

• Review fromVS s

  Date: 10/13/2023

  1 star
  I purchased a baby blanket with an embroidered edge which was not sewn correctly. The lace edge on one of the corners was 1/2 of what it should be, therefore not forming a full corner and not matching the other 3 corners, nor did that corner match the photo of the item that was presented online. Additionally, I paid $5 for a gift box that arrived dented. Upon speaking with their customer service department, immediately upon receiving the item, and sending photographs, I received back an email back the next day stating that their ****************** Team" deemed it to be "correctly manufactured" and therefore they would not replace it as it was personalized. This tells me that they do not care if they are sending out an inferior product as long as their portion - the personalization - is correct... they should be concerned about the quality of the product they are selling. Offering a 20% off refund is completely unacceptable - this item is now trash and no longer an expensive, quality gift as it appeared to be online and should have been.

• Review fromElena S

  Date: 10/13/2023

  5 stars
  Order came within a few days and it was perfect. Will definitely use again!