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Customer Review Ratings
Average of 488 Customer Reviews
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Review fromMarlyn C
Date: 06/01/2025
5 starsI have shopped at PersonalizationMall.com for a number of years, and I have ordered countless personalized gifts. I have never been disappointed. The products are excellent quality, and there are almost limitless choices. The web site is easy to navigate, and ordering is easy, Products are packaged appropriately and shipped quickly. The very few times I had questions, the customer service contact information was easy to find. **************** responded immediately and appropriately. *****************.Review fromLisa M
Date: 05/24/2025
5 starsI bought my first grand babys several items. She has an unusual name not found in stores. Every thing is beautiful. Looks so expensive at an affordable price. Had to call customer service and the girl was a pleasure to talk to. She was so polite and American! Will purchase more things for sure!Review fromRobert D
Date: 05/21/2025
5 starsVery good work and awesome fast shipping and price reasonable thank you ***** family.Review fromKaren S
Date: 05/21/2025
5 starsI ordered a Father's Day card from Personalization Mall and it was Great.I was able to personalize it which made it even more personable for the recipient. Great sale price, too!Review fromNancy W
Date: 05/20/2025
5 starsI have used Personalization Mall several times. I have always gotten fast, quality work. I even ordered a personalized pillow on December 23 and received it with expedited shipping on December 24. I was thrilled! The cards are beautifully done and Tshirts were perfect! Love this company!Review fromDebbie K
Date: 05/16/2025
5 starsEasy site to visit and place order. The product is always quality with personalization spot on! Reliable and a site I go to first and usually fulfills my need.Review fromJoe M
Date: 05/13/2025
5 starsI ordered a personalized photo blanket for my wife for Mother's Day. She was very pleased to receive it, since it contained memories of our family. The quality is good and the shipping was prompt. It was a pleasure to deal with this company.Review fromSusan G W
Date: 05/09/2025
5 starsThis is a great site! Easy to search for something unique per occasion or the person you are gifting it too. Good quality merchandise, always good service in shipping and delivery. I've always been pleased with how the orders are handled. I've been ordering from this company for many years now. They even have a record in your account showing you what you have ordered through the years and who for. Because I give gifts for special occasions like grandchildren's' birthdays, baptisms, graduations, 1st Communions, and such the lists helps preventing me from sending something I already had gifted them, I highly recommend this firm.Review fromNancy L
Date: 05/09/2025
5 starsI had an issue with my order and customer service was so helpful and were able to help me completely. I believe the customer service agents name was **** Thank you, **** I look forward to ordering more in the future.Review fromYvette M
Date: 05/08/2025
1 starAll was fine the last 5 years or so that I have ordered from PM. That is until I signed in to purchase items I had saved and had in my cart. It was at this time that I learned that after so long, ITEMS ARE REMOVED FROM YOUR CART and saved items list, and no longer retrievable, YET they were able to tell me everything I HAD in my cart but can't put it back?! I requested to CLOSE MY ACCOUNT. They sent an email to do so. Their website to do so is one that when you "submit" the request, the screen stays the same, so you don't know if it was actually sent! I hope it was. Now I have to find another website to start over with new projects for loved ones for Mother's ************** Day! Do NOT create an account with this company! You'll regret it! ***: SOME of their customer service **** are VERY unprofessional as I've witnessed in the past. Avoid PM like the plague!
Personalizationmall.com, LLC
Date: 05/28/2025
We have reviewed the comments and find that all of the items placed in the customers cart are still there and available for purchase and the customer was advised of that fact. The customer can move the items back into the cart and checkout without contact with **************** if they so choose. We do not remove items from the cart unless they are out of stock or discontinued. What does change is the pricing. Placing an item in the saved folder does not guarantee the pricing as these items are considered unsold until such time as payment is received. The price at the time the payment is received is what is charged. Additionally all sale prices are subject to expiration and if the items are not purchased before expiration of the sale they price at the time of purchase prevails. We believe this to be the issue with this customer. We do see that the customer requested to close her account and was sent the appropriate email regarding that issue. Further, we reviewed the phone conversations between the customer and our Representatives and in no instance did we find any impropriaties and would rate the **************** received as excellent. We sincerely regret that the customer feels otherwise.
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