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Business Profile

Plasma Donation

Biolife Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Biolife Plasma has 159 locations, listed below.

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    Customer Complaints Summary

    • 250 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking compensation for an advertised referral bonus of 100 dollars.

      Customer Answer

      Date: 03/08/2024

      i would like for you to reopen my complaint against biolife plasma. i dont have specific dates for communications with this company but called several times a week for about 3 weeks and went there in person at the end of january

    • Initial Complaint

      Date:02/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Biolife has not allowed me to donate. They have a permanent deferral on my account for no apparent reason due to the air of it. I'll ask you to complain before because they had to incorrect a note on my account that my doctors supplied a note saying that I had no medical conditions that prohibit me from giving plasma. They refuse to correct it instead. They put a permanent firm into the fact that I logic complaint which is totally illegal to do.

    • Initial Complaint

      Date:02/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An Lpn verbally abused my wife.

    • Initial Complaint

      Date:02/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today February 20, 2024, my girlfriend ***************************** went to go donate plasma and while she was there her blood pressure bottomed out. While this was all happening, the vein that these "nurses" put the iv in collapsed and caused her to spray blood all over the floor. Her blood pressure bottomed out to 60/55, multiple people sitting next her tried to get the attendants attention but the cries for help were ignored. When she came back to consciousness, the site director came over and immediately tried to have her sign paperwork without giving her an opportunity to read or explain it to her. All the while the man sitting next to her was trying to help explain everything to her but the site director seemed like he was trying to keep the man quiet. They ended up giving her 3 bags of saline and making her eat 8 packs of gummy snacks and then just sent her on her way as if nothing happened. Then they proceeded to tell her that if she has to seek medical attention tonight to let them know, they did not attempt to further help her in anyway.

    • Initial Complaint

      Date:02/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been the second time I have come to this facility & have been denied service due to the staff turning me away for no reason other than they did not want to spend the time taking a donation. The first time, I was one of the last patients they had, never have I ever been low on iron & that **** because they wanted to go home already, they said I was ONE point under for hemoglobin. I work in a hospital & checked it that same **** *** was well **************. To**** I had an appointment at 1500. At their closing time. If they did not want to help the last appointments they should not allow people to schedule appointments at that time. I arrived at the door at 1501. The employees saw me and didnt bother to acknowledge me until a previous donor walked out & let me in. By this time they said a supervisor would come out to talk to me. She had me waiting 10 minutes before coming to talk to me & say I was 10minutes late. ****** said she didnt know why they didnt let me in but she could not attend me anymore because by this time its 1512. If they are trying to avoid taking people in because its the last appointment of the day then they should not allow the appointment to be scheduled. I have been donating here for almost a ********* always happens when its the last appointment. Aside from turning away a donation to HELP other people in NEED, they do things intentionally to keep the last appointment out. I hope to never see ****** again. May she get the day she deserves. Would never recommend this place to anyone ever again. I spent gas that I didnt have to come here to donate and to get the extra money. Now its just wasted gas & empty pockets. Shame on them.

    • Initial Complaint

      Date:02/09/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sign up for reward promotion for plasma donating. Bio life cancel advertised rewards. I have an appointment on February 10, 2024 at 2:45 pm.

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have experienced bias as a donor at BioLife because I had questions, every visit there after my account is being flagged to ***************. The last visit I bleed out after the needle was removed from my arm and the blood pressure cuff still compressed. The reason it was still compressed as the technician sated there was an air bubble in my line, which was causing my blood pressure cuff to continue compression. Once she removed the needle, and paced gauze on the site she never took the ** cuff off. I took it off. So, I'm called to management because I bleed out, I even had to wipe my own blood off the floor. I didn't have to, but I found it necessary for public safety to do so. So, going into the office with _____, I was counseled regarding the incident because I removed my cuff. I WAS BLEEDING OUT. again....After finishing the donation, I told the technician that the cuff was still applying pressure to my arm. She then told me I may have a air bubble in my line. She removed the needle, applied gauze, the cuff still applying pressure, I bleed through the gauze. At that point I took the ** cuff off. She began to wrap my arm, I had to tell her too change the gauze cause it had bleed through. She then applied two gauze pads and wrapped my arm. As I was leaving, I bleed on the floor at the front door. I stated I needed help. I. Was then directed to a trash receptacle hole and was told to hold my arm over that. Then I was left to my own devices. I had to flag a tech down to help me. He did help however I had to pull my arm out of shirt half my upper body now exposed I asked for a complimentary shirt because mine was blood soaked and of course nothing of that sort was available. As I was walking out the front door I saw my own blood STILL on the floor. I took the liberty of cleaning my own blood as your front desk personnel telling me, "I will get to it". That's not good enough and negligent to public safety and negligent of OSHA standards. **************************, BS, ******

    • Initial Complaint

      Date:02/01/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of incident 1-4-24 Jan 4th was my last donation. Due to a rude and unprofessional staff member Im not allowed to donate anymore even though I the donor only complained about her unprofessional behavior towards me and other donors. When I called location manager treated me the same way over the phone. I was calling because I lost my card and never received my payment that last donation. I spoke with bank its been over 15 days no replacement and ** still unable to donate on top of getting cheated out of my last two donations.Update 2-1-24 When I followed up for complaint via contact us it routed it back to same location only to receive this from store manger:Hello,I have reviewed your payment history and as you confirmed and stated, you were paid on January 4th 2024 for the amount of $120 (see below). Unfortunately, you are correct, because of your behavior and conduct towards my staff you have been permanently deferred and will not be eligible for the remainder of the promotion. Any further issues regarding your debit card and balances needs to be addressed with *************** You may contact them at ************. Going forward, Biolife has severed all business with you and cannot offer any further assistance for you.I called the bank they said I have to follow up with the location which as you can see above clearly doesnt want to help me or fix this situation Im owed $120 my card was misplaced that day during donation and getting nowhere with this situation.

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ************* Identification unbeknownst to me had expired a few weeks back, which was brought to my attention by a BioLife personal at a first time appointment on (1/31/2024) at 7am. I then remedy the situation by going to the **** and getting a temporary Identification and returned back to the **************** center, with the temporary Identification and a social security card and two letters from the social security department. I was turned away again because they claimed a Temporary Identification wasn't valid? I contacted the *** again and they couldn't understand why it wasn't being accepted by the **************** center. It doesn't specify in the website that a temporary Identification isn't valid, which is given as a temporary Identification to be utilized until the standard card can be issued. As a client I am afforded the right to appeal or grieve a policy that can be unfair or made without notice eg, website. I am hopeful that you look into this issue as I exhaust my remedies Thank you

    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1)The dates of the transactions were in 1/16/24, 1/19/24 and ,1/23/24 2)The amount of money provided was $90 for January 26 **** $90 for January 19 **** and $90 for January 23 ****.3)The business was committed in providing me funds for my donation plasma donations through their debit card 4)I've contacted the debit card dispute department on January 26, **** to resolve issue and they have refused to put back the money into my debit of all the surcharge frees of $2.95 each.

    Biolife Plasma is NOT a BBB Accredited Business.

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