Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The C B E Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from CBE group **** about 1 1/2 years ago in the amount of $273.53 from a creditor by the name of ******* Communications. However, I have never heard of a company by the name of ******* Communications and would therefore not owe them money. I would like this issue resolved and taken off my credit report. I have filed disputes through credit karma, however nothing ever comes of it. I never get a response. I did not know any other way to dispute this matter which is why it has been over 1 year.

  Business Response

  Date: 11/10/2022

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on November 7, 2022. Our records show that CBE had submitted for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, Transunion) on or around June 19, 2022, in response to a dispute submitted through Transunion. Upon receipt of your complaint, CBE submitted an Automated Universal Dataform (AUD) to *********** to ensure that the tradeline is deleted.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE Group has violated the Fair Debt Collection Practices Act in an attempt to collect an alleged debt from me. On August 22nd I received a call from a representative of the CBE group requesting personal information to which I explained to the representatives I was unable to receive calls before 5pm due to being in a communal office setting where I was unable to provide the personal information requested in a secure manner. I also could not guarantee I would have access to my phone during these hours. CBE Group harassed me by contacting me over a dozen times in a 2 week period only during the hours of 8am-5pm, after I requested to only be contacted after 5pm, and validated on September 1st at 12:49pm that it was noted on my account. They then marked me as "Do Not Contact" when I spoke with a representative and asked them to remedy the situation, and to please call me back later in the day when I could provide the information needed. They have refused to contact me during the requested hours in which I explained I would be willing and able to provide the necessary personal information. On October 11th my bank notified me of a Major derogatory was placed on my credit report by the CBE group which has caused my credit score to drop 15 points. I have recorded phone calls of conversations with the *** representatives I can provide if needed.

  Business Response

  Date: 11/10/2022

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has carefully reviewed your complaint and the account placed in our office for collection on August 19, 2022, by our client Charter Communications.Upon review of our conversation with you on August 29, 2022, the CBE agent made note of your call time restriction request, however the agent failed to follow the proper procedures in place to prevent future calls to you during the restricted times. Our agent informed you on September 1, 2022, that we would be ceasing all call attempts to you and that you could contact CBE at your convenience. After our conversation with you on October 12, 2022, CBE took corrective action to fix the call time restriction error and we submitted for deletion of our tradeline from the three major credit bureaus (Equifax, Experian,Transunion).  Upon receipt of your complaint, CBE additionally submitted an Automated Universal Dataform (AUD) to *********** to ensure that the tradeline is deleted. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07-11-22 Account **************** CBE GROUP ALLEGES that I owe ******* Communications $84.99.. which I dispute. The deadline for disputing this charge was 2022-10-29. Their letter was recieved on 11-02-2022. This was the first communication I have recieved from them.I dispute this charge.Thanks, *********************************** ************

  Business Response

  Date: 11/09/2022

  ***********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on November 7, 2022. An initial notice letter had been sent to you on September 13, 2022, at the address provided in your complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE Group continues to call my number and not leave any message as to why they are calling. I did research and found they are a debt collection company. I have been to the company website on 10/25/22 and submitted an e-mail asking them to contact me either by snail mail or e-mail to resolve any issue if there is one. The company has yet to respond.

  Business Response

  Date: 11/07/2022

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE)was calling the phone number that you provided in your complaint,*************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent future phone calls to phone number *************. We apologize to you for the inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated texts and phone calls for debt collection attemps. Personal credit report shows no delinquent accounts and the business has not provided any information regarding the nature of supposed debt.

  Business Response

  Date: 11/01/2022

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) was sending the text messages and making phone call attempts to the phone number provided in your complaint, **************, in an attempt to reach another individual. Based on your complaint, CBE has taken measures to prevent any future texts or phone calls to **************. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 11/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had medical bills sent to collections (CBE). Was receiving several phone calls/texts a day--when I returned text asking who it was and why they were trying to contact me, they NEVER responded. I'm assuming they were robocalls/robotexts. I was finally able to contact someone via the medical provider and set up payments. CBE has been billing my credit card every month for several months--since October 2021--most recent charge was 10/1/2022. The balance is considerably less than initially, and I'm current on my medical bills not in collections. Now I'm again receiving several calls/texts a day.This is extremely exasperating! Moreover, I hate the thought of it ruining my credit!

  Business Response

  Date: 11/02/2022

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the accounts placed in our office for third party collection by our client, Intermountain Healthcare.  Our client placed a new or additional account in our office for collection on October 9, 2022.  When CBE receives a new account, we will attempt to contact the consumer and advise you of this, so you have the opportunity to take action on it. An initial notice letter was mailed you on October 10,2022 at the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future text messages or phone calls to you.If you wish to contact CBE regarding this matter, we can be reached at *************.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message from CBE Group on 10/10/22 to please contact them. I have no defaulted loans or credit cards or any other debt to be collected. I was contacteed again by CBE Group on 10/17/22 via text message.. i have not received any written notice from this company. They are contacting me by error and I want them to stop.

  Business Response

  Date: 10/27/2022

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On September 3, 2022, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls or texts to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call today from CBE regarding a past due payment to *************** VA. I explained that I had not received notice of a past dur bill. Told them I would pay Dominion where they in turn told me it was in collections. I requested a online account or an email with details. Asked if I could pay with Dominion and was told my account with them was closed. Today, 10/20/2022, I paid the balance of my past bill with them. ********** is the confirmation number. I would not give my information to the person on the phone. There is something fishy in the way the want to collect the payment. Please remove me from any collection inquiries and my credit report. My **** is paid.

  Business Response

  Date: 10/25/2022

  ****************************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for third party collection by our client, **************** on October 18, 2022. The payment for $92.80 posted on October 21, 2022, and the account is paid in full.CBE is not a data furnisher for *************** and did not report the account to any credit bureau.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The credit bureaus stated about The C B E Group Inc, account number #********** was properly investigation but how is that possible if the open date is inaccurate, the date last active is inaccurate, and date last reported is not accurate. This ground for removal.They also they violated my rights under 15 U.S.C **** section 604 A section 2: The law clearly states a consumer reporting agency cannot furnish an account without my written instructions.They also violated my rights 15 USC **** (2) (a): The law clearly states the credit bureaus have 5 days to notify me when they receives my disputes.They also violated my rights under 15 usc **** section 611 (5) (a)(l)(ii)The law clearly states if items are found inaccurate or cannot be verified the consumer reporting shall promptly delete the information from the file of the consumer

  Business Response

  Date: 10/24/2022

  *****************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on October 21, 2022. Upon review, CBE was not able to substantiate any violation of the laws or statues mentioned in your complaint. However, in accordance with your desired result,we have submitted for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, Transunion).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE has been calling me all hours of the day and texting me about an old spectrum bill that I do not owe. On equipment they say I never turned in. Which I did. 5/24/20 here at the ************** I had lived in *********** at the time. And was told to just bring the equipment to the nearest branch when I moved. I want this removed from all my credit reports,this is harassment. I've got a 3rd shift job that I need sleep for. And I'm being awoken to text msg, phone calls on a debt that was taken care of a long time ago.

  Business Response

  Date: 10/24/2022

  ***********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on October 19, 2022. Based on your complaint, CBE has ceased collection activity on the account we have taken measures to prevent any future call or text attempts to you. Upon receipt of a dispute submitted through Equifax, CBE had submitted for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, Transunion) on or around September 11, 2022. 
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 10/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************