Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent something to my address for someone who does not even live at this address and I don't even know who he is. I tried calling ************** but, I get the response that it is not a working number.

  Business Response

  Date: 10/22/2022

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has updated our records and we have taken measures to prevent any future mailings from being sent to your address. We apologize to you for any inconvenience.  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 10/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The CBE group has sent me a letter notifying me that I owe a debt to the ************ and they are the debt collectors for them. First off, I am confused about this debt because I have perfect credit score and have never owed debt in my life before. Second off, **** does not have customer support who can help me. They claim I have to call *** regarding this issue because CBE group is now the one collecting this debt. The CBE group phone number that I connect to claims that they can not process any questions I have because I live in the state of nevada, and I have to call the nevada *** phone number. I have tried calling the nevada CBE group every single day for 2 weeks now during business hours. They have answered the phone 0 times. My debt due date is due by 10/20/2022. I am stressing because I need questions answered regarding this, yet *** has answered the phone 0 times. There is no option to leave a phone number for them to call me back. The *** company claims this nevada *** phone number is the only people that can answer any questions for me. How is it legal for a company to tell me I owe them $330 asap, yet they cant answer a phone call regarding questions I have. This business should be sued and taken down by the government. *** claims to have thousands of people employed , yet I am stuck here with no phone calls being answered. I am stuck to now pay a $330 debt that I have no clue why I am being charged for. I have never even had a single transaction in my life with **** so I dont understand how I could have debt. Yet, this can not be resolved for me since CBE group does not answer the phone. I would like to file a law suit against this *** company for making me pay $330 with no information or questions being answered. Any small business in the world takes the effort to answer phone calls, yet a multi million dollar company with thousands of employees ruins my life. $330 I work hard for is gone now because they will ruin my credit score if I dont pay.

  Business Response

  Date: 10/24/2022

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection on September 1, 2022, by our client, **** Inc.  We submitted your dispute to our client for review and requested that they provide us with debt validation. The account was subsequently recalled from our office on October 20, 2022, and CBE is no longer handling it. Based on your complaint, CBE took measures to remedy any staffing or availability issues during the hours that you had tried to reach CBE. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I noticed a collections account on my credit report from *** stating that I owe $150 to ******* Communications from 12/31/2021. I believe this collections account is fraudulent as I have not received any written notifications from *** or ******* Communications for this debt. I also checked the *** website in an attempt to get more information but consistently recieve an error message saying my record cannot be found, which leads me to further believe this debt is fraudulent as the record search is based on my SSN. I would like to have this collections account removed from my credit report please.

  Business Response

  Date: 10/18/2022

  *************************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on October 17, 2022.  Based on your complaint, CBE has ceased collection activity on the account, and we requested for deletion of our tradeline from the three major credit bureaus (Equifax,Experian, Transunion).  If you wish to have this matter investigated further, please visit the following website provided by our client: https://www.spectrum.net/support/manage-account/reporting-id-theft
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving daily text messages from CBE Group stating; This message is from the CBE Group, a debt collector. Please contact us at ********** or paycbe.com. Reply 'STOP' to stop texts to this number. I havent received anything in the mail or in phone calls or voicemails stating I owe a debt. I would like a written letter explaining the debt and proving that I owe this company. If they are texting the wrong number, I would like them to stop harassing me with these text messages.

  Business Response

  Date: 10/18/2022

  ***********************************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE) was sending the text messages to the phone number provided in your complaint, *************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls or text messages to **************. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tonight I suddenly received a text stating, "This message is from the CBE Group, a debt collector. Please contact us at ********** or paycbe.com. Reply 'STOP' to stop texts to this number.". I have not received any mail from any company attempting to collect any sort of debt. Receiving this seems very fishy, especially without any notification.

  Business Response

  Date: 10/18/2022

  ***************************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE)has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On October 12, 2022, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future phone calls or text messages to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18205937
  
  I am rejecting this response because: I'm not sure what that means in regards to this collection attempt. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/22/2022

  ***************************,
  We understand your concern, however we are unable to discuss any details of the reason for our attempts to reach you based on our inability to confirm you are the correct person we were trying to reach. As previously stated, The CBE Group has taken measures to prevent future calls and texts to your phone number. If you wish to discuss this matter and are able to provide the information required through our verification process, you may contact us at *************.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail stating I owed ******* Communications $342.83. Yet I have not used their services. I sent a dispute letter and still have not heard anything about it. How can a debit just be assigned to anyone they want? Not a fair business tactic at all. Luckily my aunt is a lawyer and will be addressing this if no response has been received within 30 days. Beware everyone!

  Business Response

  Date: 10/18/2022

  ***************************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, for review and asked that they provide us with debt validation. The validation was received and forwarded to you by mail on October 14, 2022. An initial notice letter was mailed you at the address provided in the complaint on September 19, 2022. To date, our records do not show that we have received any dispute letter from you prior to receipt of this complaint. Upon receipt of your complaint, CBE ceased collection activity and we did not report this account to any credit bureau.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bill in collections with CBE for ******* Wireless from 2016. I dont have memory of this bill but did have ******* before I moved out of the country. I have lived in ******* since early 2017. I found out about this collections account when they started sending physical mail to my boyfriend in the ***, whose address I NEVER lived at. I ordered a couple packages there from companies that dont ship to the *** so they must have bought that information, which is gross to begin with.I checked my credit report, and sure enough the debt was valid. So I called them to get them to stop sending mail to my boyfriend. They offered me a settlement deal, they said pay 195 of the 300 and we will cancel the debt and call it good.Ok, thats reasonable. I pay the 195. They say theyll stop sending mail to my boyfriend. Great.I paid on sept 29. Checked my credit score again today- it says PARTIALLY PAID and that 105 of the debt remains.No, this was settled. I agreed to a settlement. I didnt have to pay them a **** cent because this debt would be expiring very soon anyways and I dont need an ******** credit card any time soon anyways. They straight up lied to me to trick me into making a payment and extending the collection time.They need to make good on our settlement and cancel the debt. Not only did they harass my boyfriend in a country I dont even live in any more, they lied to me and made a fake settlement offer. The absolute GALL of these people. Disgusting

  Business Response

  Date: 10/14/2022

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has carefully reviewed your complaint and the account placed in our office for collection on August 12, 2022, by our client *************************.  Our records show that the account is closed and Settled in Full based on the settlement agreement and payment made for $195.00 on September 29, 2022. The initial notice letter was sent to the last known address provided by our client, and we took measures to ensure no further letters were sent to you there. CBE is not a data furnisher for *****************, and we did not report this account to any credit bureau. We reached out to our client, and they have advised us that they are no longer reporting the debt to the credit bureaus.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware of this account. I have reached out to Experian and Transunion Credit Bureaus, and with CBE GROUP (Original Creditor: 01 CHARTER COMMUNICATIONS) to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from Experian and Transunion Credit Bureaus. Thus, I am reaching out to seek assistance to have CBE GROUP (Original Creditor: 01 CHARTER COMMUNICATIONS) confirm that I have no account with them and that the Experian and Transunion Credit Bureaus can simply remove it from my credit report.

  Business Response

  Date: 10/07/2022

  *******************************,
  We have received your complaint and it is important to us.  The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on October 4, 2022. Based on your complaint, we have ceased collection activity on the account, and we submitted for deletion of our tradeline from the three major credit bureaus (Equifax, Transunion, Experian). If you wish to have this matter investigated further, please visit the following website provided by our client: https://www.spectrum.net/support/manage-account/reporting-id-theft
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:09/30/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received phone calls and a text message from CBE Group regarding a **** with no information. I don't know why I am being contacted. I have received no other forms of communication, including no written notice of any debts owed

  Business Response

  Date: 10/04/2022

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) was making the phone call and text attempts to the number provided in your complaint, **************, in an effort to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future text messages or phone calls to **************. We apologize to you for any inconvenience. 
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a text message from an unknown number relating to CBE group on 9/22/2022 stating that this company was a debt collector and that I needed to contact them immediately. I have never heard of the CBE group, nor have ever done business with them to my knowledge. If something has occurred in terms of information fraud or theft, I want my information to no longer be used by this company, as well as any mistakes corrected from my credit report immediately.

  Business Response

  Date: 09/28/2022

  *************************,
  We have received your complaint and it is important to us.  The CBE Group (CBE) sent the text messages to the number provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls or text messages to **************.  We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance