Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email from CBE group regarding an **** account they alleged was in my name and account number. This is concerning for many reasons but I don't know what they are alleging because the account number they listed below, is not mine and quite frankly probably does not exist. Your **** account number is *********** and your total amount due is $2785.00. I requested a debt validation letter from **** as well as CBE group and I informed both companies that I was invoking my rights under the ***** statue and that they cease and desist communication until that request was satisfied by me who is facing these asinine allegations and flat out extortion in a way. No information has been provided by **** or CBE so here we are.

  Business Response

  Date: 08/19/2025

  ****** ********,
  We have received your complaint, and it is important to us.The CBE Group (CBE) notified our client, *********, of your dispute and we asked that they provide us with debt validation. The validation was received and forwarded to you by mail on August 13, 2025. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  ***** ********
  CBE Compliance
  

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off a debt, I asked for a reciept for my records to be emailed to me. Was told that it would be emailed within ***** hours, I still haven't received it 7 days later. Have called multiple times, one time I was told something completely different. The other times I was told there was a glitch in their system. The receipt is critical to some things that are going on and I have expressed that. I would just like anything, a payment confirmation would have been nice but they won't send anything.

  Business Response

  Date: 08/14/2025

  ******* ******,
  We have received your complaint, and it is important to us.The CBE Group (CBE) has reviewed our records related to this matter and we show that due to an internal error with your account on August 1, 2025, the payment was not properly posted to the balance until August 7, 2025. We show that the requested letter was sent to you by email on August 9, 2025. CBE acknowledges your frustration with this matter, and we sincerely apologize to you for this inconvenience.
  Sincerely,
  ****** ******
  CBE Compliance  

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are saying I owe them $300, it shows on my credit report but I have already paid this debt through ******** over a year ago. I have tried to contact them and their automated phone service is broken.

  Business Response

  Date: 08/05/2025

  **** *******,
  We have received your complaint, and it is important to us.The CBE Group (CBE) has notified our client, ********************** (Spectrum),of your dispute, and we asked that they provide us with debt validation documentation.Once the validation is received, CBE will forward it to you by mail. Based on your complaint, CBE has ceased all collection activity on the account, however,our office can be reached by phone at ************** for further assistance.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a payment agreement through CBE Group from a past creditor CFNA. I was told to pay online but the site does not have a way to actually pay on account. I have tried contact CBE ***************) and left repeated request for a call back to pay account. I was told that CBE no longer handles CFNA and referred me to them. I contacted ****, only to be referred back to CBE. I need CBE to contact me to pay account

  Business Response

  Date: 08/05/2025

  ***** *******,
  We have received your complaint, and it is important to us.The CBE Group (CBE) has reviewed your complaint, and the account placed in our office for third party collection by our client, Credit First N.A. (CFNA). Upon review it appears that the payment agreement that was made on the account was for Mail In payments, which prevented the payment option from being made available to you via our web portal. That matter has been resolved and you should be able to log into our web portal now to make your arrangements and/or payments. If there are any further issues, please contact our office by phone at **************. We apologize to you for any inconvenience.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving repeated calls everyday from the CBE Group. They call early in the morning and frequently. They refuse to tell me why they are constantly calling me.

  Business Response

  Date: 07/29/2025

  ******* *****,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On July ******, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at *************. 
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection from CBE GROUP was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. Im not liable for this debt. It says it was opened on 5/1/2025 for $46 with account numbers starting with **********.Please remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.

  Business Response

  Date: 07/29/2025

  ******* ********,
  We have received your complaint and it is important to us.The CBE Group (CBE) has notified our client of your dispute, and we asked that they provide us with validation for the matter in question. Once the validation is received, CBE will send it to you by mail. Based on your complaint, further communication attempts have been ceased and CBE will send a request for deletion of our trade line to the three major credit reporting bureaus (*******,Experian, & TransUnion). Our office can be reached by phone at ************* if you have any further questions or concerns.  
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************** did not give me any advance notice that they will be sending my account to collections. I can't afford to pay the $130 for 6 months until my account paid off with The Cbe group. I want The CBE group to send my account back to *********************** Once I return the equipment to a Spectrum store my balance is $244.76

  Business Response

  Date: 07/16/2025

  ***** ******,
  We have received your complaint and it is important to us. In response to your complaint and previously received correspondence, The CBE Group (CBE), ceased collection activity on the account, forwarded your disputes to our client, ********************** (Spectrum), for review and we asked that they provide us with debt validation. Once the validation is received, CBE will send it to you by mail. Our records show that a payment agreement has been set up on the account, and our office can be reached by phone at ************** if you have any further questions or concerns.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with, me owing $211.18 from The CBE group which was from ****. This is completely wrong because I do not owe anything.

  Business Response

  Date: 07/09/2025

  ******** **********,
  We have received your complaint and it is important to us.The CBE Group (CBE) has notified our client, *********, of your dispute and we asked that they provide us with debt validation. Once the validation is received, CBE will send it to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to resolve a debt on my credit and when I contacted the company they had me believe they had my debt and by paying them they would resolve it. I did not know they were a credit repair company. I asked them to refund my money and cancel my order hey could not give me a strait answer and played it so I would eventually hang up because they had no answers like once I paid them they now can now play stupid like a big scam.

  Business Response

  Date: 07/01/2025

  ***** **********,
  We have received your complaint, and it is important to us. The CBE Group (CBE) has reviewed your complaint, and the account placed in our office for third party collection on January 28, 2025, by our client, ********************** (Spectrum). Our records do not show that CBE has had any prior communication with you. Payment for the balance in full ($135.00) was posted to the account on June 24, 2025, and the matter is considered satisfied. Based on your complaint, CBE has submitted a request for deletion of our trade line from the three major credit reporting bureaus (Experian, Equifax, & **********).Our client may be reached directly for further assistance.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* wireless was the original creditor, which put me in collections barely 2 weeks after receiving a bill. This is a bill I do not owe. I switched carriers in December 2024. I called ******* before I switched carriers to ensure I didn't owe any money. ******* stated I did not. I recieved a bill from ******* in February 2025 for December, which again I don't owe. ******* put me in collections barely 2 weeks after receiving the bill, which was CBE. CBE harassed me with texts nearly every day to pay the payment which I don't owe. I called CBE 3 times and nothing was resolved. They told me to call ******* and when I did call *******, ******* said to call CBE. I got nothing resolved and felt I had no voice in the matter. I do not owe this bill and need this removed from my credit report ASAP!

  Business Response

  Date: 07/01/2025

  ******* ******,
  We have received your complaint, and it is important to us. The CBE Group (CBE) has forwarded your dispute to our client, ****************, for review. The account in question was recalled from our office on May 28, 2025,and all collection activity was ceased. The account was not reported to any credit reporting bureau by our organization as CBE is not a data furnisher for our client. ******* may be reached directly for further assistance.
  Sincerely,
  ****** ******
  CBE Compliance