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Business Profile

Collections Agencies

The C B E Group Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 340 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************** did not give me any advance notice that they will be sending my account to collections. I can't afford to pay the $130 for 6 months until my account paid off with The Cbe group. I want The CBE group to send my account back to *********************** Once I return the equipment to a Spectrum store my balance is $244.76

      Business Response

      Date: 07/16/2025

      ***** ******,
      We have received your complaint and it is important to us. In response to your complaint and previously received correspondence, The CBE Group (CBE), ceased collection activity on the account, forwarded your disputes to our client, ********************** (Spectrum), for review and we asked that they provide us with debt validation. Once the validation is received, CBE will send it to you by mail. Our records show that a payment agreement has been set up on the account, and our office can be reached by phone at ************** if you have any further questions or concerns.
      Sincerely,
      ****** ******
      CBE Compliance

      Customer Answer

      Date: 07/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a problem with, me owing $211.18 from The CBE group which was from ****. This is completely wrong because I do not owe anything.

      Business Response

      Date: 07/09/2025

      ******** **********,
      We have received your complaint and it is important to us.The CBE Group (CBE) has notified our client, *********, of your dispute and we asked that they provide us with debt validation. Once the validation is received, CBE will send it to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to resolve a debt on my credit and when I contacted the company they had me believe they had my debt and by paying them they would resolve it. I did not know they were a credit repair company. I asked them to refund my money and cancel my order hey could not give me a strait answer and played it so I would eventually hang up because they had no answers like once I paid them they now can now play stupid like a big scam.

      Business Response

      Date: 07/01/2025

      ***** **********,
      We have received your complaint, and it is important to us. The CBE Group (CBE) has reviewed your complaint, and the account placed in our office for third party collection on January 28, 2025, by our client, ********************** (Spectrum). Our records do not show that CBE has had any prior communication with you. Payment for the balance in full ($135.00) was posted to the account on June 24, 2025, and the matter is considered satisfied. Based on your complaint, CBE has submitted a request for deletion of our trade line from the three major credit reporting bureaus (Experian, Equifax, & **********).Our client may be reached directly for further assistance.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* wireless was the original creditor, which put me in collections barely 2 weeks after receiving a bill. This is a bill I do not owe. I switched carriers in December 2024. I called ******* before I switched carriers to ensure I didn't owe any money. ******* stated I did not. I recieved a bill from ******* in February 2025 for December, which again I don't owe. ******* put me in collections barely 2 weeks after receiving the bill, which was CBE. CBE harassed me with texts nearly every day to pay the payment which I don't owe. I called CBE 3 times and nothing was resolved. They told me to call ******* and when I did call *******, ******* said to call CBE. I got nothing resolved and felt I had no voice in the matter. I do not owe this bill and need this removed from my credit report ASAP!

      Business Response

      Date: 07/01/2025

      ******* ******,
      We have received your complaint, and it is important to us. The CBE Group (CBE) has forwarded your dispute to our client, ****************, for review. The account in question was recalled from our office on May 28, 2025,and all collection activity was ceased. The account was not reported to any credit reporting bureau by our organization as CBE is not a data furnisher for our client. ******* may be reached directly for further assistance.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The report shows late payments for a promotional financing period with deferred interest.

      Business Response

      Date: 07/01/2025

      ********* ******,
      We have received your complaint, and it is important to us. The CBE Group (CBE) has notified our client of your dispute, and we requested that they provide us with validation documentation for the account in question. Once the requested documentation is received, CBE will send it to you by mail. Based on your complaint, CBE has ceased all collection activity on the account, and we have submitted a request for deletion of our trade line from the three major credit reporting bureaus (*******, Experian & TransUnion). If applicable, our clients fraud department may be reached online at ******************************* or by phone at **************.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why The C B E Group Inc is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ****** Amount Disputed: $477

      Business Response

      Date: 06/27/2025

      Shatwaka *****,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, and we asked that they provide us with validation documentation for the account in question. Once the requested documentation is received, CBE will forward it to you by mail.Our records do not reflect that any previous dispute or request for validation was received in our office. Based on your complaint, CBE has ceased all collection activity on the account.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why The C B E Group Incis reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ****** Amount Disputed: $125

      Business Response

      Date: 06/17/2025

      Jacquisha Todd,
      We have received your complaint, and it is important to us. Upon
      receipt, The CBE Group (CBE) notified our client of your dispute, and we asked
      that they provide us with validation documentation for the matter in question.
      The validation was received and forwarded to you by mail on June 10, 2025. Our
      records do not show that CBE had received any prior dispute or request for validation.
      Based on your complaint, CBE has ceased all collection activity on the account.
      Sincerely,
      Jorden Rowles
      CBE Compliance

    • Initial Complaint

      Date:06/09/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The listing shows me as the responsible party, but I was only an emergency contact.

      Business Response

      Date: 06/17/2025

      Dawn Gilliam,
      We have received your complaint and it is important to us. Upon
      receipt, The CBE Group (CBE) ceased all collection activity, forwarded your
      dispute to our client for review, and we asked that they provide us with validation
      documentation for the matter in question. The account was subsequently recalled
      from our office and returned to our client on June 13, 2025, and CBE submitted
      a request for deletion of our trade line from the three major credit reporting
      bureaus (Equifax, Experian, & TransUnion). Our client can be reached
      directly if you have any further questions or concerns.
      Sincerely,
      Jorden Rowles
      CBE Compliance

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im making this complaint because Im not liable for this debt with **************************, I dont have any business with CBE group or any contract with them , for them to report on my credit a collection of $260 dollars is requesting to this collection be removed immediately from my credit report, they do not have any ID , driver license, or contract signed by me stipulating that they have any business with me , Im cordially asking too remove this . Thank you.

      Business Response

      Date: 06/12/2025

      ****** ****,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, *************************, and we asked that they provide us with validation documentation for the matter in question. The validation was received and forwarded to you by mail on June 9, 2025. Upon receipt of your complaint, CBE promptly took steps to cease all collection activity on the account.
      Sincerely,
      ****** ******
      CBE Compliance

    • Initial Complaint

      Date:06/05/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted two letters disputing the charge they are trying to get me to pay.I do not have or have ever had *********************** with *********************** My mobile service is on my daughters contract with AT&T.I am a disabled veteran with Lewy body Dementia and my spouse is my official caregiver and is not aware of this charge being made. I have asked for the specific contract that was signed for this service and only received a typed copy of an invoice with charges and payments I have never made. I suspect fraud or a scam since I am a senior citizen.

      Business Response

      Date: 06/12/2025

      ***** ******,
      We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records related to the account placed in our office for third party collection by our client, Charter Communications (Spectrum Mobile). We show that CBE received a written dispute of the debt through the mail on March 20, 2025. Based on that correspondence, *** ceased all collection activity on the account and we asked that our client provide us with debt validation. The validation provided by our client was received and forwarded to you by mail on April 4, 2025. For further investigation, our clients **************** may be reached online at ******************************* or by phone at **************.
      Sincerely,
      ****** ******
      CBE Compliance

      Customer Answer

      Date: 06/23/2025

      Gentlemen; I received your letter dated June 12 , 2025 with your response from The CBE Group Inc.and am very unsatisfied with their response for the following reasons:

       

      (1) I have been in touch with CBE on at least 3 occasions to advise them that this account doesn't belong to us because we have NEVER had a mobile service from **************************************** We initially received a letter from them dated 3/5/25 and returned the dispute form attached by mail as requested stating this was not our debt. I also called them and spoke to an agent and explained that ***** ****** is a disabled veteran suffering from a serious mental decline and doesn't make any financial decisions  and informed them that this was not our account. The agent told me put this in writing and send it to them which I did in a letter dated 3/15/2025.

       

      (2) I then received a letter from them 4/7/25 with a copy of what appeared to be an invoice from *************** in my husbands name with several charges and payments that were never made by us or authorized by us. I responded in writing on 4/19/25 that these charges were not made by us and they should provide us with proof of a valid signed contract to verify that we authorized these charges since we have never had a mobile account with ********. My husband had no memory of this account at all,and that it was possibly fraud since we had been notified that we were a victim of hacking by our insurance company. We also had established credit monitoring as a result of this hacking and would have been notified if a new account had been opened in our name.

      Also my husband, ***** ****** was diagnosed with Lewy Body Dementia prior to the date of this invoice. I told them this was not proof that we authorized those charges.

       

      (3)Instead of them obtaining proof of this purchase and providing it to us, they sent another letter dated 4/29/25 that said" we will not investigate this item further because it has been previously disputed and confirmed  " and if I wanted this further reviewed," to provide additional information to support the basis of my dispute! How can I provide more information when this is NOT my account. I had asked them to provide me with Proof that it IS my account because it doesn't exist. We were in a stalemate which is why I reached out to you to help get this resolved.

       

      (4) Also the final frustration is that the Fraud Number provided by them to me previously, and also to you currently, and was included in your response to me dated 6/12/25 belongs to State Farm Insurance???? I called it both times thinking I had read it wrong ,but it is the same number and is answered by State Farm asking if I want to make a claim or obtain insurance!!!

       

      I am humbly requesting that this be resolved in our favor immediately since both me and my husband are in our 80's and don't need this kind of mental harassment. Thank you in advance for your help. I look forward to your response.

       

      Business Response

      Date: 06/26/2025

      ***** ******,
      Thank you for response, CBE is committed to resolving this matter with you. As previously stated, CBE ceased collection activity on the account in question and the requested debt validation provided by our client was sent to you by mail in response to your first written dispute. It was determined that your subsequent dispute did not include any further information or documentation from the first dispute and CBE sent you the referenced letter explaining this on April 29, 2025. In regard to the phone number to reach our clients ***************** the incorrect number was provided to you in our first response and I sincerely apologize to you for that error. The correct number is *************, and they may also be reached online at *******************************.
      Sincerely,
      ****** ******
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

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