Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The C B E Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being contacted by CBE Group regarding an alleged **** balance, but I dispute this debt and request proper proof.Details of the Complaint:CBE Group has contacted me multiple times stating I owe an **** balance.I dispute this debt and do not acknowledge owing the amount they claim.Under the Fair Debt Collection Practices Act (FDCPA), I have the right to receive full debt validation. To date, CBE Group has not provided proper proof that I owe this debt or that they have the legal right to collect it.I am requesting documentation that clearly shows:1.The original creditor (****) and account ************* amount owed with a breakdown of charges.3.Proof that CBE Group is authorized to collect on this account.Resolution Requested:I request that CBE Group provide complete and proper validation of this alleged **** debt. Until such proof is provided, I ask that all collection efforts and reporting related to this account cease.Thank you for your assistance.

  Business Response

  Date: 09/11/2025

  ****** *****,
  
  We have received your complaint,and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ********, and we requested that they provide us with debt validation.Once validation is received in our office, it will be forwarded to you by mail.Our records do not show that CBE had received any dispute or validation request prior to receipt of this complaint. In response, CBE has ceased all collection activity on the account.
  
  Sincerely,
  ***** ********
  
  CBE Compliance 

• Initial Complaint

  Date:09/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/3/2025 I received a call from CBE group. The *** refused to answer when I directly asked "is this an attempt to collect a debt" in accordance with the The Fair Debt Collection Practices Act (FDCPA). I escalated to a supervisor who identified himself as ** Aguirrc employee # *****. He further refused multiple times to answer the direct wuestion "is this an attempt to collect a debt," and refused to escalate further to a supervisor.
  I called back the same number to file an internal complaint about the above call and spoke to a *** *******, who said she was the highest supervisor outside the compliance department. She continually refused to answer "is this an attempt to collect a debt" - even once I had identified myself, while calling from the number they called me from - in addition to refusing to take additional information about my complaint when I tried to offer it. She stated that without my address she could not release that info,but I have received debt collection calls before and have never been required to give that information before being given the "this is an attempt to collect a debt and any information obtained may be used for that purpose"disclaimer, so I have every reason to believe she was lying, and in doing so violating the The Fair Debt Collection Practices Act (FDCPA).
  
  I called the corporate number and spoke to the receptionist trying to further address my previously filed complaints. After telling me I would have to file a complaint against the manager of another department who violated the The Fair Debt Collection Practices Act (FDCPA) with that same manager, I informed her the manager refused to file an actual complaint when I asked. At this point she amended her previous statement and said the manager actually didn't have a way to file a complaint, and could only make a note, which she did. Upon understanding that she was not willing or able to assist me in making a complaint, I asked her to just mention the incident to her supervisors in the corporate office.
  
  I called back a short while later to inquire about company policy regarding identifying personal information, specifically whether company policy required verification of address before disclosing the call was an attempt to collect a debt, as stated by *** *******. The receptionist stated that identity verification guidelines would be set by each operations office,and were not standardized across the company, which I find concerning in terms of quality control. Regardless, she did mention that she had given the requested verbal heads up to the compliance officer to expect the BBB complaint I mentioned I was filing, which I do appreciate.
  
  Above text originally spanned 3 BBB complaints; edited and consolidated into a single complaint by me (*****), in coordination with BBB staff."

  Business Response

  Date: 09/10/2025

  ***** *********,
  
  We have received your complaint,and it is important to us. We have reviewed the phone calls that took place on September 3, 2025. In an effort, to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number that was used to contact you previously.
  
   Sincerely,
  ***** ********
  
  CBE Compliance

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23832786
  
  I am rejecting this response because:

  you can claim you cant discuss specifics without verifying additional info, but you must disclose wether or not it is an attempt to collect a debt before additional information is demanded. Your company policy does not constitute a valid reason to ignore federal law
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 09/15/2025

  ***** *********,
  Thank you for your response. Upon review, CBE is unable to substantiate violation of any laws that govern our company in regard to your complaint. As previously stated, CBE has ceased further communication attempts to reach you regarding this matter.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know what this bill is for, it doesn't say on my credit report what it's for.

  Business Response

  Date: 09/04/2025

  ********* *******,
  We have received your complaint, and it is important to us.Unfortunately, The CBE Group (CBE) is unable to locate any matter in our office matching the information you have provided (Name, Address, Phone, Email). If there is any further identifying information you can provide, it may be emailed to me at ******************************* for further investigation.
  Sincerely,
  ***** ********
  CBE Compliance

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email from CBE group regarding an **** account they alleged was in my name and account number. This is concerning for many reasons but I don't know what they are alleging because the account number they listed below, is not mine and quite frankly probably does not exist. Your **** account number is *********** and your total amount due is $2785.00. I requested a debt validation letter from **** as well as CBE group and I informed both companies that I was invoking my rights under the ***** statue and that they cease and desist communication until that request was satisfied by me who is facing these asinine allegations and flat out extortion in a way. No information has been provided by **** or CBE so here we are.

  Business Response

  Date: 08/19/2025

  ****** ********,
  We have received your complaint, and it is important to us.The CBE Group (CBE) notified our client, *********, of your dispute and we asked that they provide us with debt validation. The validation was received and forwarded to you by mail on August 13, 2025. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  ***** ********
  CBE Compliance
  

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off a debt, I asked for a reciept for my records to be emailed to me. Was told that it would be emailed within ***** hours, I still haven't received it 7 days later. Have called multiple times, one time I was told something completely different. The other times I was told there was a glitch in their system. The receipt is critical to some things that are going on and I have expressed that. I would just like anything, a payment confirmation would have been nice but they won't send anything.

  Business Response

  Date: 08/14/2025

  ******* ******,
  We have received your complaint, and it is important to us.The CBE Group (CBE) has reviewed our records related to this matter and we show that due to an internal error with your account on August 1, 2025, the payment was not properly posted to the balance until August 7, 2025. We show that the requested letter was sent to you by email on August 9, 2025. CBE acknowledges your frustration with this matter, and we sincerely apologize to you for this inconvenience.
  Sincerely,
  ****** ******
  CBE Compliance  

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are saying I owe them $300, it shows on my credit report but I have already paid this debt through ******** over a year ago. I have tried to contact them and their automated phone service is broken.

  Business Response

  Date: 08/05/2025

  **** *******,
  We have received your complaint, and it is important to us.The CBE Group (CBE) has notified our client, ********************** (Spectrum),of your dispute, and we asked that they provide us with debt validation documentation.Once the validation is received, CBE will forward it to you by mail. Based on your complaint, CBE has ceased all collection activity on the account, however,our office can be reached by phone at ************** for further assistance.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a payment agreement through CBE Group from a past creditor CFNA. I was told to pay online but the site does not have a way to actually pay on account. I have tried contact CBE ***************) and left repeated request for a call back to pay account. I was told that CBE no longer handles CFNA and referred me to them. I contacted ****, only to be referred back to CBE. I need CBE to contact me to pay account

  Business Response

  Date: 08/05/2025

  ***** *******,
  We have received your complaint, and it is important to us.The CBE Group (CBE) has reviewed your complaint, and the account placed in our office for third party collection by our client, Credit First N.A. (CFNA). Upon review it appears that the payment agreement that was made on the account was for Mail In payments, which prevented the payment option from being made available to you via our web portal. That matter has been resolved and you should be able to log into our web portal now to make your arrangements and/or payments. If there are any further issues, please contact our office by phone at **************. We apologize to you for any inconvenience.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving repeated calls everyday from the CBE Group. They call early in the morning and frequently. They refuse to tell me why they are constantly calling me.

  Business Response

  Date: 07/29/2025

  ******* *****,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On July ******, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at *************. 
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection from CBE GROUP was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. Im not liable for this debt. It says it was opened on 5/1/2025 for $46 with account numbers starting with **********.Please remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.

  Business Response

  Date: 07/29/2025

  ******* ********,
  We have received your complaint and it is important to us.The CBE Group (CBE) has notified our client of your dispute, and we asked that they provide us with validation for the matter in question. Once the validation is received, CBE will send it to you by mail. Based on your complaint, further communication attempts have been ceased and CBE will send a request for deletion of our trade line to the three major credit reporting bureaus (*******,Experian, & TransUnion). Our office can be reached by phone at ************* if you have any further questions or concerns.  
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************** did not give me any advance notice that they will be sending my account to collections. I can't afford to pay the $130 for 6 months until my account paid off with The Cbe group. I want The CBE group to send my account back to *********************** Once I return the equipment to a Spectrum store my balance is $244.76

  Business Response

  Date: 07/16/2025

  ***** ******,
  We have received your complaint and it is important to us. In response to your complaint and previously received correspondence, The CBE Group (CBE), ceased collection activity on the account, forwarded your disputes to our client, ********************** (Spectrum), for review and we asked that they provide us with debt validation. Once the validation is received, CBE will send it to you by mail. Our records show that a payment agreement has been set up on the account, and our office can be reached by phone at ************** if you have any further questions or concerns.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******