Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received several phone calls from the CBE Group from various phone numbers. I have no debt that I am aware of, and no messages are ever left, so I don't know why I'm being contacted by a collections agency. if this is legitimate, I would like a written letter mailed to me since that is required by law.

  Business Response

  Date: 01/11/2023

  *********************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls to the phone number **************. We apologize to you for the inconvenience.
  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this unauthorized account on my consumer report I never did business or signed no paper work with company. This company is in violation. I want this company to validate this account and swear under penalty of perjury everything is correct.

  Business Response

  Date: 01/10/2023

  *************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 5, 2023. Upon receipt of your complaint, CBE ceased collection activity on the account, and we submitted a request for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, Transunion).  Please visit the following website provided by our client if you are claiming fraud. ******************************************************************    
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:12/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being contacted by this company and I have no accounts in collections or owe anything all my bills are fine. I need you all to not contact me anymore. Its harassment especially when I owe no one anything.

  Business Response

  Date: 01/03/2023

  *************************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, *************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took immediate measures to prevent any future phone calls to phone number *************. We apologize to you for the inconvenience.
  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had no idea that I had a debt with mid American . I provided my new address after our house sold and never received a bill. When I reached out to mid American after not receiving a bill they stated my balance was with the CBE group. I promptly paid my balance and requested their trade line be removed from my credit over a $54 balance that was billed incorrectly to a wrong address. They have gave me the run around and refuse to remove their trade line. This is coming down between whether Ill be able to take out a mortgage or not. Every representative I have received gives a different answer and half of them have been extremely rude and nasty. This has been such a miserable experience over a mess up on mid *************** billing and a $54 balance that was paid immediately. CBE group is extremely unprofessional and messes with peoples livelihood. This balance has been resolved and explained and needs to be removed from my credit promptly.

  Business Response

  Date: 12/29/2022

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third party collection on January 7, 2022, by our client ******************* An initial notice letter was mailed to you on January 8, 2022, to the address provided by our client, ***********************************************************************. CBE did not receive any notice of undeliverability for that mailing and the debt was reported to the three major credit bureaus on or around February 18, 2022. Upon receipt of your payment made on May 3, 2022, CBE updated the account with the three major credit bureaus as Paid in Full and an Account Satisfied letter was mailed to you at your updated address in *******************, ** on May 5, 2022. Our review of conversations with you from December 20, 2022 and December 21, 2022 show that you requested for our tradeline to be removed from your credit report. The CBE agent informed you that CBE does not participate in any sort of pay for deletion procedure and the account was properly marked as Paid in Full. Upon notification that you had or have a dispute with the debt, CBE submitted for withdrawal of our tradeline from the three major credit bureaus on December 21, 2022. The CBE agent informed you of this and that the request would be processed to the bureaus on the following Sunday. Our records show that the request for deletion was processed to the bureaus on or around December 25, 2022. From there, CBE does not control how soon the bureaus make the changes evident on your credit report, please direct any further questions regarding that process to the credit bureaus.  
  
  Sincerely,
  
  *************************
  CBE Compliance

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is falsely accusing me of owing some erroneous debt with ******* for $909.16, I dont owe ANYONE anything!!! Never had an account with them, nor do I have any contract with The CBE Group.I asked these people to provide the original contract and they NEVER did. This debt is erroneous, And should NEVER be put on my credit, as my attorney has advised me to make a formal complaint to give them an opportunity to make things right. If not litigation, will be bought among them.

  Business Response

  Date: 12/22/2022

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless,and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account. Our records do not show that CBE has received any request for debt validation prior to receipt of this complaint. CBE is not a data furnisher for ******* Wireless and will not report the account to any credit bureau.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me at least 4 times a day. When I answer they immediately hang up. They leave no voice mail messages whatsoever.Please have whomever this company is to STOP.Thank you ************************

  Business Response

  Date: 12/21/2022

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On December 13, 2022, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:12/08/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt that was placed on my credit report on March 12, 2022 of $879 with Charter Communication and do not have a contract with CBE GROUP. They did not provide me with the original application like I asked.

  Business Response

  Date: 12/12/2022

  ******************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to your client, ********************** ****************** and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on December 9, 2022. Our records do not show that CBE had received any request for debt validation prior to receipt of this complaint. Based on your complaint, we have ceased collection activity on the account, and we requested for deletion of our tradeline from the three major credit bureaus (Experian, Equifax, and Transunion).
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting calls from them, found out they are a debt collection company, no voicemails, im not behind on bills, nothing on my credit report, i pay all my bills, have no idea why they are calling

  Business Response

  Date: 12/12/2022

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records concerning phone call attempts to the number provided in your complaint, **************, and we do not show that CBE has made any phone call attempts to that number. If the calls are being placed to another number, please email that information to me at ****************************** at your earliest convenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  As i get many spam calls per day from similar beginning numbers, they must be bouncing off CBE groups number, thank you for the response to clear everything up!

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a collection letter today. For a paid amount. Finally got through to Supervisor Bright. Checked and there were 2 accounts setup by U S Treasury for the same amount. Showed I had paid one ending in 247. CBE had another account # *** for the same amount. Error on Treasury's part. Was told I had to correct by *******Looked online for Treasury #. They were fax #s. Called backed and spoke with ************* and she refused to give me the # to call at Treasury. I was told I had to fix and refused contact info.Letter from CBE clearly states I can dispute a collection by calling. *************** told me I must submit dispute in writing.

  Business Response

  Date: 11/30/2022

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ************* Department of the Treasury, for review. Once any response or decision from our client is received, it will be forwarded to you by mail. Any communication regarding the debt would be done through CBE as we are servicing the account on behalf of our client. If you have any further supporting documentation to your dispute, please send it to our office by fax, mail, or email and we will forward it to the Treasury. CBE has ceased collection activity on the account until a response has been mailed to you.
  Sincerely,
  *************************
  CBE Compliance