Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt that was placed on my credit report on March 12, 2022 of $879 with Charter Communication and do not have a contract with CBE GROUP. They did not provide me with the original application like I asked.

  Business Response

  Date: 12/12/2022

  ******************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to your client, ********************** ****************** and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on December 9, 2022. Our records do not show that CBE had received any request for debt validation prior to receipt of this complaint. Based on your complaint, we have ceased collection activity on the account, and we requested for deletion of our tradeline from the three major credit bureaus (Experian, Equifax, and Transunion).
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting calls from them, found out they are a debt collection company, no voicemails, im not behind on bills, nothing on my credit report, i pay all my bills, have no idea why they are calling

  Business Response

  Date: 12/12/2022

  *****************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed our records concerning phone call attempts to the number provided in your complaint, **************, and we do not show that CBE has made any phone call attempts to that number. If the calls are being placed to another number, please email that information to me at ****************************** at your earliest convenience.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  As i get many spam calls per day from similar beginning numbers, they must be bouncing off CBE groups number, thank you for the response to clear everything up!

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a collection letter today. For a paid amount. Finally got through to Supervisor Bright. Checked and there were 2 accounts setup by U S Treasury for the same amount. Showed I had paid one ending in 247. CBE had another account # *** for the same amount. Error on Treasury's part. Was told I had to correct by *******Looked online for Treasury #. They were fax #s. Called backed and spoke with ************* and she refused to give me the # to call at Treasury. I was told I had to fix and refused contact info.Letter from CBE clearly states I can dispute a collection by calling. *************** told me I must submit dispute in writing.

  Business Response

  Date: 11/30/2022

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ************* Department of the Treasury, for review. Once any response or decision from our client is received, it will be forwarded to you by mail. Any communication regarding the debt would be done through CBE as we are servicing the account on behalf of our client. If you have any further supporting documentation to your dispute, please send it to our office by fax, mail, or email and we will forward it to the Treasury. CBE has ceased collection activity on the account until a response has been mailed to you.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************* I recently applied for a new job as a property manager and one of the qualifications that you must meet in order to get the position is to not have any utilities owed or rent owed in your collections when a credit screen is performed. Unfortunately for me a old electric bill with pg&e of $151 showed up on my collections. The collection company that had the pg&e bill is CBE Group ***************** I applied for addressed that the bill for the pg&e bill had to be paid immediately in order for me to get the job position. On Saturday November 12, 2022 I paid CBE Group **** the pg&e in the amount of $151 and ask if they can please email me a receipt or letter of my payment to CBE. It is now almost a week I have called 3 times to CBE and every time an employee heres about my request to have proof of my payment to CBE the response is always : you should receive an email from CBE with 48 to 72 hours. I even informed to CBE how important and urgent this letter was and that my new job was on hold because I needed to provide proof of my pg&e payment. Thanks to CBE I might lose a job that I currently needed for myself and my family.

  Business Response

  Date: 11/23/2022

  *********************,
  We have received your complaint and it is important to us.  The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection by our client,PGE Energy. Our records show that the letter requested was emailed to you on November 18th, 20th, 21st, and 22nd and the most recent email sent was opened. Please first try checking your spam or junk folders, then contact us at ************** to discuss an alternate method to receive the document if you still dont have it.  
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE has been calling me at the above number 2-3 times per day for the last 2 months. When I answer they hang up. I owe no debt and have no outstanding bills. No collections on my credit reports. These calls need to stop or I will be contacting an attorney.

  Business Response

  Date: 11/18/2022

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) was calling the phone number provided in your complaint,**************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls to *************. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 11/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call from CBE Group. Did not identify that it was calling to collect a debt.Ask if this was ********************************* and I said yes,preceded to ask if the last four of my social security was XXXX I thinks this is a breech of data. Because if I wasn't ********, I now have the first and last name of a person and the last 4 of social security. This is a very dangerous practice of trying to identify a person. Social Security numbers should never be given out. When I told them they should not do this, they said they are allowed to. To show how concerning this is I received a call from ***************************** about 2 weeks ago stating they had something to send me, they wanted my email, which I did not give. found out later from a ******* employee this was a scam to collect information. And if this is a company working with ******** should ******* be given my personal information to a 3rd party company? I think this really needs to be investigated on this practice. Parties involved is ******* and CBE Group, **** My personal data and others could be stolen. Thanks

  Business Response

  Date: 11/21/2022

  *********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding an account placed in our office for third party collection on November 8, 2022, by our client, ******* Wireless. On November 9, 2022, CBE mailed a notice regarding this matter to the address provided in your complaint. In an effort to protect against unauthorized disclosure of personal information to third parties, CBE requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information,we are unable to disclose the personal business purpose for which we are calling. Based on your complaint and our conversation with you on November 15,2022, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:11/14/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was discharged from my bankruptcy on 7/2022. All of a sudden in November without any warning this company appears on my credit report. I did not apply for anything while in bankruptcy and my lawyer included everybody I owed. Now suddenly they are on my credit report for ******* Communications which is impossible 5/2022- 11/2022. Im pretty sure that would not long enough to be on my credit report. This is a fraudulent account. How is this even possible? With that being said they tell me that if I get cable with ******* Communications that they will remove the item from my report. They are now harassing me with phone calls no mail. This company is ridiculous. They refused to contact my attorney *********************, ****** *******. My bankruptcy is public record Case: 19-11302- IRC.I can send that as well if you need it. Thank you for your time

  Business Response

  Date: 11/22/2022

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for third party collection on May 27, 2022, by our client, ******* Communications. Upon placement of your account, CBE was not made aware of any active or inactive bankruptcy filing(s). CBE mailed an initial notice letter to the address provided in your complaint on May 28, 2022, and a subsequent notice letter was mailed on June 23, 2022.  CBE did not receive any notice of undeliverability for either mailing and the account was reported to the three major credit bureaus on or around July 11,2022. Upon receipt of your complaint, CBE ceased collection activity and we submitted your dispute to our client for review. If any further information or response is received, it will be forwarded to your attorney by mail. CBE had previously requested for deletion of our tradeline from the three major credit bureaus on or around November 6, 2022, in response to a dispute received through Equifax. Based on your complaint, CBE also submitted an Automated Universal Dataform (AUD) to the bureaus on November 16, 2022, to further ensure that the tradeline is removed or deleted. 
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter back in the summer which stated I owed some $70 or so for a debt which was not explained at all in the letter. I called the number to dispute several times and no one ever answered. I figured it was a scam and ignored it. Then, just about 2 weeks ago, I get another letter from this company stating that I owed the original amount plus administrative costs, while still no explanation of who it is I owed originally or for what! I am mailing a request for them to send me an explanation.

  Business Response

  Date: 11/16/2022

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ************* Department of the Treasury, and requested that they provide ** with debt validation.  Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account until the validation has been mailed to you.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call at all hours of the night. When I answer, no one says anything for at least a minute. I don't trust them at all. They have blown my phone up at all hours for MONTHS. It's unacceptable.

  Business Response

  Date: 11/15/2022

  *****************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and our records regarding call attempts to the phone number provided in your complaint, **************. Our records show that CBE began making phone call attempts to ************** on November 7, 2022, in an effort to reach you concerning a personal business matter being handled in our office. Our records show that CBE made two attempts to reach you on that day and that the calls were placed at 8:44 AM Central Standard Time and at 12:56 PM Central Standard Time. Upon receipt of your complaint on November 8, 2022, CBE took measures to prevent any further phone call attempts to **************. If you wish to reach CBE regarding this matter, we can be reached at **************.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:11/07/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this account is reporting inaccurately. I do not recall having an account with this company. I don't think there is legal contract between this ***************** I would like you to provide me verifiable proof this account belongs to me. I request a signed contract which will demonstrate a legal agreement. Please delete.

  Business Response

  Date: 11/10/2022

  *****************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, *********** and Electric (PGE), and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity and we did not report the debt to any credit bureau.
  Sincerely,
  *************************
  CBE Compliance