Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE Group calls daily even after I have asked them not to call me and told them I do not owe anyone. My house was broken into 3 years ago and all my personal information was taken. I have all time credit monitoring since the event. I have worked hard to have and maintain a good credit score and this needs to be erased from my credit report. The CBE Group is harrowing me for a total of ****** from 5/24/22 claiming I owe ***** I'm not willing to wreck my credit over 100 bucks. If **** had ever sent a bill I would have called and handled it before it could have effected my name and my credit. Please fix this

  Business Response

  Date: 02/14/2023

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on February 13, 2023. Our records do not show that CBE had made any call attempts to reach you on this account and we do not show any call attempts made to the phone number **************. CBE is not a data furnisher for ********* and this account was not reported to any credit bureau by our organization. Based on your complaint, we have ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP placed a fraudulent collection on my credit. I checked my Credit Karma account and it showed a new collections from CBE Group with whom I've never been in contact with, have never received any letters from or have ever heard. The collection states the original creditor was ******* Communications in the amount of $56 which, after doing some research is Spectrum Cable. I closed my account successfully with Spectrum after I moved out of my old apartment, returned their equipment and have paid them in full every month (my account was on autopay tied to my credit card which I still have today) and the customer service rep said I had nothing else to do on my end and that "she appreciated me being a customer." I am extremely unhappy with Spectrum and CBE since if I had know (both companies have never attempted to contact me) that I had anything outstanding, I would have paid right away. Fast forward to today, CBE put a fraudulent collections on my credit hurting my near perfect credit over $56. They need to delete this fraudulent collection from the three major credit reporting bureaus, as soon as possible. As required by law, CBE has never sent me any debt collection letters or any debt validation letter or has tried to contact me.

  Business Response

  Date: 02/14/2023

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your complaint to our client, ******* Communications, for review and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on February 8, 2023,at the address provided in the complaint. Our records show that CBE mailed you an initial notice letter on September 3, 2022, and a subsequent notice letter on October 7, 2022. Both letters were sent to you at an address provided by our client, *****************************************************************. CBE did not receive any notice of undeliverability for either letter and the account was reported to the three major credit repositories (Experian,Equifax, TransUnion) on or around October 17, 2022. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit repositories.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting harassing calls from CBE groups on a daily basis. I have no unpaid debt that I am aware of. No messages are ever left and I have never gotten anything in the mail which is required by law. Its a different phone number every single time.

  Business Response

  Date: 02/09/2023

  *********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a debt collection agency that doesnt notify you they have your debt. When you call them they dont know what you owe and cant process a payment in a timely manner. They also dont notify the original debt holder the amount has been take care of.

  Business Response

  Date: 02/09/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection by our client, ******************************************, on May 31, 2022.An initial notice letter was mailed to you on June 2, 2022, at the address provided in your complaint. Due to interest accrual, our client requires that we reach out to them for a pay-off balance, however a technical system error prevented CBE from processing the payments properly. Our records show that the final payment was approved and posted to your account on January 30, 2023,bringing the balance owed to $0.00. Based on our conversation with you on February 2, 2023, CBE contacted our client to notify them that your balance had been paid in full. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance  

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving harassing robocalls from CBE Group morning, noon, and nigh on behalf of Charter Communication. The Telephone Consumer Protection Act prohibits debt collector calls to cell phones. I block many calls and I receive many calls from different numbers which I have kept for my records. If the CBE Group continue with the "HARASSMENT". I am going to hire a lawyer and *** them for every call I have received since filing this complaint. They also need to submit a request for deletion of their tradeline from the three major credit reporting bureaus (Equifax, Experian, Transunion).

  Business Response

  Date: 02/07/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection on December 24, 2022, by our client, ******* Communications. Our records show that CBE began making phone call attempts to reach you at ************** on January 16, 2023.  A total of 15 calls were placed through February 1, 2023, when your complaint was received, and collection activity was terminated. We do not show that at any point, CBE made more that 7 call attempts in a 7-day period. Based on your complaint, CBE has taken measures to prevent any future phone call attempts to ************** and we did not report this account to any credit reporting bureau.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to receive calls from CBE Group *** ************** on 01/24/2023. I have never heard of this company before, nor do I answer any unsolicited calls. They have called me a total of 6 times since that date, each time without leaving any messages. I have since researched the company and have learned that they are a debt collections agency. I do not have any outstanding debts that I am aware of, nor have I been notified via mail/email of any outstanding debts from any company I have done business with. I would like for this company to cease contacting me.

  Business Response

  Date: 02/07/2023

  *******************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On January 25, 2023, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from The CBE Group, **** stating they are trying to collect a debt that I (supposedly) owe to ***** They state as of 12/6/21, I owe $103.11 to some account *********. There is a reference number: ***********. Then, I am asked how I want to reply:I want to dispute the debt because 1 (this is not my debt) 2 (the amount is wrong) 3 (other).I want you to send me the name and address of the original creditor.I enclosed this amount: $________I do not owe any money to ***** I have an account with **** with includes a messaging process where they contact me directly or I can contact them. As I reviewed the communications, I did not see any notice from them. I have not received any invoice for an outstanding amount. And, I shouldn't because I always pay for anything I purchase through **** with my paypal account, which is tied to my discover card. I monitor that account closely. I did speak with an **** representative to ask about my account, which he stated is in good standing. And, the representative also explained that **** has its own collections department and I would hear from them first, if I owed something. The account number I provided from this notice wasn't anything he could look up, either.I am frustrated because this seems like a fishing scam based on the choices of how to respond and my personal knowledge that I owe nothing to ***** I feel like I do not owe any explanation to The CBE Group, **** And, even if I felt compelled to reach out to let them know out of courtesy, there are many complaints online from people who warn about rude and disrespectful treatment after doing so.I am not sure if this company can place any **** on my credit rating. So, I don't know if I need a correction to a credit report. Wondering if you can let me know if they can do that. Will appreciate the response!!Thank you for your help.

  Business Response

  Date: 01/30/2023

  *******************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested they provide with us with debt validation. Our client responded on January 30, 2023 and stated that they are investigating for possible fraud and the account has been suspended. CBE is not a data furnisher for our client and the account has not and will not be reported to any credit bureau by our organization. Based on your complaint, CBE has ceased collection activity.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since is seems CBE Group is dropping this case. Thank you!! Your help is appreciated. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never had any sort of account with them. They are violating my rights by informing to the credit bureau incorrectly. Please remove this account from my credit report.

  Business Response

  Date: 01/13/2023

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 13, 2023. Based on your complaint, CBE has ceased collection activity on the account, and we have submitted a request for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, Transunion).
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP PLACED A FRAUDULENT COLLECTION ON MY CREDIT REPORT FOR $367 FROM SPECTRUM! I DO NOT OWE THAT AMOUNT FOR THIS ACCOUNT WAS CLOSED AND I MOVED OUT OF THE PROPERTY WHICH THEY WERE NOTIFIED PRIOR. THIS A FRAUDULENT COLLECTION AND NEEDS TO BE REMOVED FROM MY CREDIT ASAP. I WILL BE REACHING OUT TO THE ** AND ALSO THEY ARE VIOLATING THE **** LAWS WITH ALL THE UNWANTED AND HARRASSING CALLS.

  Business Response

  Date: 01/13/2023

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 11, 2023. We had previously requested for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, & Transunion) in response to a dispute received through Equifax on January 5, 2023. Based on your complaint,CBE has ceased collection activity on the account. If you would like to have this matter investigated further, please visit the following website provided by our client: ******************************************************************     
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ********** in 2020 and upon turning off service with PG&E the sales person did not do their due diligence and collect forwarding address etc. I did forward my mail with the post office but never received anything from pge nor this company. Last December I noticed cbe on my credit report and I called pge. I paid the exact amount requested and they said they would update cbe and it would be reflected on my credit report. It was. Now one year later after no correspondence nor phone calls, it has reappeared. Pge is pointing the finger at them and saying they are trying to steal money. Both companies are honestly terrible. I have never missed a payment and would have paid the bill had I known about it. Now this company wants me to pay a bill that has already been paid which is theft according my lawyer. Pge is confused. Basically they are a real company but a scam that seeks to steal money. You pay the debts and they will scam for more and more and more. So unethical but typical. Steal what you didnt earn.

  Business Response

  Date: 01/12/2023

  ******* ***,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, *********** &Electric (PGE), for review and requested that they provide us with debt validation. Our client responded by stating that the balance is now $0.00, and the account was closed and returned to them. Based on a dispute submitted through our web portal on January 6, 2023, CBE ceased collection activity, and we submitted a request for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, & Transunion).
  Sincerely,
  *************************
  CBE Compliance