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Business Profile

Collections Agencies

The C B E Group Inc

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 243 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice from The CBE Group, **** stating they are trying to collect a debt that I (supposedly) owe to ***** They state as of 12/6/21, I owe $103.11 to some account *********. There is a reference number: ***********. Then, I am asked how I want to reply:I want to dispute the debt because 1 (this is not my debt) 2 (the amount is wrong) 3 (other).I want you to send me the name and address of the original creditor.I enclosed this amount: $________I do not owe any money to ***** I have an account with **** with includes a messaging process where they contact me directly or I can contact them. As I reviewed the communications, I did not see any notice from them. I have not received any invoice for an outstanding amount. And, I shouldn't because I always pay for anything I purchase through **** with my paypal account, which is tied to my discover card. I monitor that account closely. I did speak with an **** representative to ask about my account, which he stated is in good standing. And, the representative also explained that **** has its own collections department and I would hear from them first, if I owed something. The account number I provided from this notice wasn't anything he could look up, either.I am frustrated because this seems like a fishing scam based on the choices of how to respond and my personal knowledge that I owe nothing to ***** I feel like I do not owe any explanation to The CBE Group, **** And, even if I felt compelled to reach out to let them know out of courtesy, there are many complaints online from people who warn about rude and disrespectful treatment after doing so.I am not sure if this company can place any **** on my credit rating. So, I don't know if I need a correction to a credit report. Wondering if you can let me know if they can do that. Will appreciate the response!!Thank you for your help.

      Business Response

      Date: 01/30/2023

      *******************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested they provide with us with debt validation. Our client responded on January 30, 2023 and stated that they are investigating for possible fraud and the account has been suspended. CBE is not a data furnisher for our client and the account has not and will not be reported to any credit bureau by our organization. Based on your complaint, CBE has ceased collection activity.
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 02/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since is seems CBE Group is dropping this case. Thank you!! Your help is appreciated. 

      Sincerely,

      *******************

    • Initial Complaint

      Date:01/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never had any sort of account with them. They are violating my rights by informing to the credit bureau incorrectly. Please remove this account from my credit report.

      Business Response

      Date: 01/13/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 13, 2023. Based on your complaint, CBE has ceased collection activity on the account, and we have submitted a request for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, Transunion).
      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 01/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBE GROUP PLACED A FRAUDULENT COLLECTION ON MY CREDIT REPORT FOR $367 FROM SPECTRUM! I DO NOT OWE THAT AMOUNT FOR THIS ACCOUNT WAS CLOSED AND I MOVED OUT OF THE PROPERTY WHICH THEY WERE NOTIFIED PRIOR. THIS A FRAUDULENT COLLECTION AND NEEDS TO BE REMOVED FROM MY CREDIT ASAP. I WILL BE REACHING OUT TO THE ** AND ALSO THEY ARE VIOLATING THE **** LAWS WITH ALL THE UNWANTED AND HARRASSING CALLS.

      Business Response

      Date: 01/13/2023

      ***************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 11, 2023. We had previously requested for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, & Transunion) in response to a dispute received through Equifax on January 5, 2023. Based on your complaint,CBE has ceased collection activity on the account. If you would like to have this matter investigated further, please visit the following website provided by our client: ******************************************************************     
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved from ********** in 2020 and upon turning off service with PG&E the sales person did not do their due diligence and collect forwarding address etc. I did forward my mail with the post office but never received anything from pge nor this company. Last December I noticed cbe on my credit report and I called pge. I paid the exact amount requested and they said they would update cbe and it would be reflected on my credit report. It was. Now one year later after no correspondence nor phone calls, it has reappeared. Pge is pointing the finger at them and saying they are trying to steal money. Both companies are honestly terrible. I have never missed a payment and would have paid the bill had I known about it. Now this company wants me to pay a bill that has already been paid which is theft according my lawyer. Pge is confused. Basically they are a real company but a scam that seeks to steal money. You pay the debts and they will scam for more and more and more. So unethical but typical. Steal what you didnt earn.

      Business Response

      Date: 01/12/2023

      ******* ***,
      We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, *********** &Electric (PGE), for review and requested that they provide us with debt validation. Our client responded by stating that the balance is now $0.00, and the account was closed and returned to them. Based on a dispute submitted through our web portal on January 6, 2023, CBE ceased collection activity, and we submitted a request for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, & Transunion).
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received several phone calls from the CBE Group from various phone numbers. I have no debt that I am aware of, and no messages are ever left, so I don't know why I'm being contacted by a collections agency. if this is legitimate, I would like a written letter mailed to me since that is required by law.

      Business Response

      Date: 01/11/2023

      *********************,

      We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls to the phone number **************. We apologize to you for the inconvenience.

      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 01/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found this unauthorized account on my consumer report I never did business or signed no paper work with company. This company is in violation. I want this company to validate this account and swear under penalty of perjury everything is correct.

      Business Response

      Date: 01/10/2023

      *************************,
      We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on January 5, 2023. Upon receipt of your complaint, CBE ceased collection activity on the account, and we submitted a request for deletion of our tradeline from the three major credit reporting bureaus (Equifax, Experian, Transunion).  Please visit the following website provided by our client if you are claiming fraud. ******************************************************************    
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:12/28/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being contacted by this company and I have no accounts in collections or owe anything all my bills are fine. I need you all to not contact me anymore. Its harassment especially when I owe no one anything.

      Business Response

      Date: 01/03/2023

      *************************,

      We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, *************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took immediate measures to prevent any future phone calls to phone number *************. We apologize to you for the inconvenience.

      Sincerely,
      *************************
      CBE Compliance

      Customer Answer

      Date: 01/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had no idea that I had a debt with mid American . I provided my new address after our house sold and never received a bill. When I reached out to mid American after not receiving a bill they stated my balance was with the CBE group. I promptly paid my balance and requested their trade line be removed from my credit over a $54 balance that was billed incorrectly to a wrong address. They have gave me the run around and refuse to remove their trade line. This is coming down between whether Ill be able to take out a mortgage or not. Every representative I have received gives a different answer and half of them have been extremely rude and nasty. This has been such a miserable experience over a mess up on mid *************** billing and a $54 balance that was paid immediately. CBE group is extremely unprofessional and messes with peoples livelihood. This balance has been resolved and explained and needs to be removed from my credit promptly.

      Business Response

      Date: 12/29/2022

      *********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third party collection on January 7, 2022, by our client ******************* An initial notice letter was mailed to you on January 8, 2022, to the address provided by our client, ***********************************************************************. CBE did not receive any notice of undeliverability for that mailing and the debt was reported to the three major credit bureaus on or around February 18, 2022. Upon receipt of your payment made on May 3, 2022, CBE updated the account with the three major credit bureaus as Paid in Full and an Account Satisfied letter was mailed to you at your updated address in *******************, ** on May 5, 2022. Our review of conversations with you from December 20, 2022 and December 21, 2022 show that you requested for our tradeline to be removed from your credit report. The CBE agent informed you that CBE does not participate in any sort of pay for deletion procedure and the account was properly marked as Paid in Full. Upon notification that you had or have a dispute with the debt, CBE submitted for withdrawal of our tradeline from the three major credit bureaus on December 21, 2022. The CBE agent informed you of this and that the request would be processed to the bureaus on the following Sunday. Our records show that the request for deletion was processed to the bureaus on or around December 25, 2022. From there, CBE does not control how soon the bureaus make the changes evident on your credit report, please direct any further questions regarding that process to the credit bureaus.  

      Sincerely,

      *************************
      CBE Compliance

    • Initial Complaint

      Date:12/19/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is falsely accusing me of owing some erroneous debt with ******* for $909.16, I dont owe ANYONE anything!!! Never had an account with them, nor do I have any contract with The CBE Group.I asked these people to provide the original contract and they NEVER did. This debt is erroneous, And should NEVER be put on my credit, as my attorney has advised me to make a formal complaint to give them an opportunity to make things right. If not litigation, will be bought among them.

      Business Response

      Date: 12/22/2022

      *************************,
      We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Wireless,and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account. Our records do not show that CBE has received any request for debt validation prior to receipt of this complaint. CBE is not a data furnisher for ******* Wireless and will not report the account to any credit bureau.
      Sincerely,
      *************************
      CBE Compliance

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls me at least 4 times a day. When I answer they immediately hang up. They leave no voice mail messages whatsoever.Please have whomever this company is to STOP.Thank you ************************

      Business Response

      Date: 12/21/2022

      *********************,
      We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On December 13, 2022, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
      Sincerely,
      *************************
      CBE Compliance

    The C B E Group Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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