Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The C B E Group Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter of debt collection from The CBE Group, *** reference number *********** regarding an **** account *********. I contacted **** directly through the chat function. Through the chat, I confirmed my account does not have any restrictions or balances due. The **** representative further informed me that debt collection letters are only sent by **** for unpaid seller fees, and I have none. The **** representative also confirmed **** does not use account numbers. **** advised that I ignore the letter. However, it has been sent by a debt collection agency. When I called the agency, I was unable to reach a representative and was told to call back. When I logged in to the website using the account number on the letter and the zip code, there was an email already associated with the account *********************** I am filing a complaint to get help resolving this issue with The CBE Group, ***, as this appears to be a fraudulent attempt to get me to pay them money I do not owe. I appreciate the assistance.

  Business Response

  Date: 03/06/2023

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection by our client, ********** on February 16, 2023. Our records show that our office had verbal communication with you by phone on February 27, 2023. Based on that conversation, your account was marked as disputed for fraud and CBE ceased collection activity on the account. We have submitted your dispute to our client for review and requested that they provide us with debt validation.Once the validation is received, it will be forwarded to you by mail. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization.  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The CBE Group **** claims that I have an outstanding debt of $37.75 owed to ***** I have received neither goods nor services from ***** Please assist me in resolving this debt claim issue.Thank you,*********************

  Business Response

  Date: 03/06/2023

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ********** and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, we have ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/12/2023

   
  Complaint: 19458018
  
  I am rejecting this response because: The CBE Group has submitted my dispute to their client, ********** and requested that they provide them with debt validation.  Therefore I am awaiting a mailed response from them.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/14/2023

  *********************,
  Thank you for your response. CBE is still waiting for debt validation from our client. Once it is received, it will be forwarded to you.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a stockholder in a company name ********************************, **************** has not been active, has no assets, has had no income, or existed for over 10 years. As a stockholder, I lost my investment. CBE continues to call me and tells me stockholders owe debts or taxes for a corporation. I've asked the company to provide me a copy of any law that an investor of a corporation that lost all of their investment, received no distribution, or any other financial benefit owe a corporate debt or taxes. They have never sent me any information about such a law but continue to call and harass me to make a payment for a company that I was a stock holder.

  Business Response

  Date: 03/03/2023

  *****************************,
  We have received your complaint and it is important to us. Based on your complaint, CBE has taken measures to prevent any further phone calls to the number **************, and the account has been returned to our client.  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've suddenly started to receive phone calls with no voicemail and text messages with an embedded image and text stating it is from the CBE Group and to contact them or visit a website with no context. Why am I being contacted without a stated reason and expected to return correspondence? If this is regarding some kind of debt, then why is there no explicit reason left either through voicemail or messages? The only thing that I can see this being related to is a debt on a student loan that HAS ALREADY BEEN PAID OFF. I've been in contact with both ****************************** and the associated debt collector they worked with (************************), which isn't even CBE Group. I even spoke with that collector a day before (2/21/23) CBE started to try and contact me, which poses an immediate flag to me. I confirmed with said collector that the loan has already been paid off in its entirety, and reflects that on the ****************************** website under my account. The representative from W&F said they would reach out to UAS to confirm everything as such, and would be sending a final letter to my residence to complete the resolution. So if this is in regards to that, then CBE has no right to be attempting to collect on a debt that is both paid and not even under them to begin with. Please remove me from any attempts at a collection if you are not going to bother giving an explanation as to why I'm being contacted and just send vague correspondences without prompting. The reputation of CBE based on reviews already has me concerned about my credit being affected because of attempts to collect on debts that aren't valid. I will be monitoring that daily to ensure that does not happen to me without valid reasoning provided by CBE, so I do not have to follow up on this further.

  Business Response

  Date: 03/02/2023

  *************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On February 22, 2023, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************.  CBE is not affiliated with ****************************** or ****************************.
   Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop calling me, scammers. I owe no one anything. If you have a legitimate claim, mail me a bill, and I will force you to verify it. Stop calling me.

  Business Response

  Date: 03/02/2023

  *******************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************.
   Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the CBE group on multiple occasions for a "uncollected debt" that's on my credit report. I have been harrased for weeks with their calls yet no information is being provided to me. Upon calling them back, their representative ****** was completely unprofessional and would not provide any information to me about who they are and what business they are conducting. Spoke to his supervisor and he wouldn't give me any information about the nature of the call either. I will negotiate any uncollected debts on my credit report but they are making it impossible for me to even get any information or speak to a representative about what it's for and whom the collection agency is. They keep telling me to ****** their name which is not a suffice answer. I already reported them to the *** and in high hopes the BBB can also help resolve the issues the CBE group is causing so many people with their lack of customer service and harassment. Thank you and best regards.

  Business Response

  Date: 02/28/2023

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and the account placed in our office for third-party collection by our client, **************** on December 14, 2022.  Our records show that on February 15, 2023, CBE received a dispute of the debt submitted through Experian.Based on that dispute, CBE submitted a request for withdrawal of our tradeline from the three major credit bureaus (Equifax, Experian, TransUnion). Our records do not show that CBE had any contact with you prior to you contacting our office by phone on February 18, 2023 and arranging repayment. The conversation referenced on that call and in your complaint does not appear to have been with CBE. The number you provided on that call, **************, is not affiliated with CBE and appears to be linked to another company that is not affiliated with CBE. Debt validation for the account that we are handling will be provided to you by mail.Based on your complaints, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incessant phone calls, when I pick up, no one answers. stop harassing me.

  Business Response

  Date: 02/23/2023

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) was making phone call attempts to the phone number provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any further phone call attempts to **************. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bogus claim of money owed to numbered-business ******* I owe no money

  Business Response

  Date: 02/21/2023

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested that they provide us with debt validation. Our client responded stating that they reviewed the account and found insufficient evidence to take further action. The validation was received and forwarded to you by mail on February 16, 2023. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization. Based on your complaint, CBE has ceased collection activity on the account.  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE has been notified that alleged debt was false and mistakenly filed by the company. The company issued an apology to me and notified CBE that the debt was not true. The company requested the debt be removed and any reporting's should be removed from my record. CBE still shows up on my personal bank records one year later. This is a corrupt company and the harm they do to people is unmeasurable. I demand that they remove this false and malicious report now. Please address this harmful and illegal practice of damaging reputations.

  Business Response

  Date: 02/21/2023

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for third-party collection on March 13, 2022, by our client ******* Communications (Spectrum Mobile).  CBE received a dispute submitted through Equifax on May 4, 2022, and subsequently submitted a request for removal of our tradeline from the three major credit repositories (Equifax, Experian, & TransUnion). On May 10, 2022, CBE received a notice from our client that the account had been placed in our office for collection by error and the matter was closed and recalled. Based on that notice, CBE submitted an additional request for deletion of our tradeline from the three major credit bureaus via an Automated Universal Dataform (AUD). Any further inquiries regarding your credit report should be directed to the credit bureaus.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19385395
  
  I am rejecting this response because: As you can clearly read, the *** did deliberately publish false information about me and my accounts. Prior to receiving a letter retracting this collection by the business, I contacted *** and provided all the correct information to them and demanded they review the evidence and retract the false and malicious information. They actually replied that they were correct to attack my reputation and felt the charges were legitimate. They never investigated my complaint. They are corrupt and malicious! 

  I want to see a copy of the letter sent to all the credit agencies, admitting they wrongly filed the action. I will then forward a copy to my bank so they understand how much this company lies and falsely impacts people's credit. 

  Just provide me their letter and an apology to me and my bank. Otherwise I will explore legal action to get this accomplished.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/22/2023

  ***************************,
  We understand your frustration, however an initial notice letter was mailed to you on March 14, 2022, at the address provided in your complaint. CBE did not receive any notice of undeliverability for that mailing and the account was reported to the credit bureaus on April 27, 2022. CBE also made phone call attempts to reach you during that time frame to **************, but our records do not indicate that CBE has had any communication with you prior to receipt of this complaint. As previously stated, CBE requested for deletion of our tradeline from the credit bureaus on May 4, 2022 in response to your dispute submitted through Equifax (ACDV Control # *****************). CBE did not receive any notice from our client that the account was placed with us in error until May 10, 2022, and an additional submission for deletion was submitted to *********** through the *** (Control # *********), per our clients request to further expedite removal.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** posted a collection account to my credit DESPITE my return to Spectrum. I have photo proof that I returned the equipment and informed them of this. I also received notice that the package arrived at spectrum. However, they still posted the collection to my credit, and this constitutes harassment against me.

  Business Response

  Date: 02/17/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Communications, on December 14, 2022.  Our records show that CBE reported the debt to the three major credit bureaus (Equifax, Experian, TransUnion) on or around January 28, 2023. On February 7, 2023, CBE received a balance update bringing the amount owed to $0.00 and we submitted a request to the credit bureaus to update our tradeline to Paid in Full. Based on your verbal dispute on February 9, 2023, CBE subsequently submitted a request for deletion or removal of our tradeline from the credit bureaus.
  Sincerely,
  *************************
  CBE Compliance