Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bogus claim of money owed to numbered-business ******* I owe no money

  Business Response

  Date: 02/21/2023

  *******************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested that they provide us with debt validation. Our client responded stating that they reviewed the account and found insufficient evidence to take further action. The validation was received and forwarded to you by mail on February 16, 2023. CBE is not a data furnisher for our client and the account was not reported to any credit bureau by our organization. Based on your complaint, CBE has ceased collection activity on the account.  
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE has been notified that alleged debt was false and mistakenly filed by the company. The company issued an apology to me and notified CBE that the debt was not true. The company requested the debt be removed and any reporting's should be removed from my record. CBE still shows up on my personal bank records one year later. This is a corrupt company and the harm they do to people is unmeasurable. I demand that they remove this false and malicious report now. Please address this harmful and illegal practice of damaging reputations.

  Business Response

  Date: 02/21/2023

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for third-party collection on March 13, 2022, by our client ******* Communications (Spectrum Mobile).  CBE received a dispute submitted through Equifax on May 4, 2022, and subsequently submitted a request for removal of our tradeline from the three major credit repositories (Equifax, Experian, & TransUnion). On May 10, 2022, CBE received a notice from our client that the account had been placed in our office for collection by error and the matter was closed and recalled. Based on that notice, CBE submitted an additional request for deletion of our tradeline from the three major credit bureaus via an Automated Universal Dataform (AUD). Any further inquiries regarding your credit report should be directed to the credit bureaus.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19385395
  
  I am rejecting this response because: As you can clearly read, the *** did deliberately publish false information about me and my accounts. Prior to receiving a letter retracting this collection by the business, I contacted *** and provided all the correct information to them and demanded they review the evidence and retract the false and malicious information. They actually replied that they were correct to attack my reputation and felt the charges were legitimate. They never investigated my complaint. They are corrupt and malicious! 

  I want to see a copy of the letter sent to all the credit agencies, admitting they wrongly filed the action. I will then forward a copy to my bank so they understand how much this company lies and falsely impacts people's credit. 

  Just provide me their letter and an apology to me and my bank. Otherwise I will explore legal action to get this accomplished.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/22/2023

  ***************************,
  We understand your frustration, however an initial notice letter was mailed to you on March 14, 2022, at the address provided in your complaint. CBE did not receive any notice of undeliverability for that mailing and the account was reported to the credit bureaus on April 27, 2022. CBE also made phone call attempts to reach you during that time frame to **************, but our records do not indicate that CBE has had any communication with you prior to receipt of this complaint. As previously stated, CBE requested for deletion of our tradeline from the credit bureaus on May 4, 2022 in response to your dispute submitted through Equifax (ACDV Control # *****************). CBE did not receive any notice from our client that the account was placed with us in error until May 10, 2022, and an additional submission for deletion was submitted to *********** through the *** (Control # *********), per our clients request to further expedite removal.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** posted a collection account to my credit DESPITE my return to Spectrum. I have photo proof that I returned the equipment and informed them of this. I also received notice that the package arrived at spectrum. However, they still posted the collection to my credit, and this constitutes harassment against me.

  Business Response

  Date: 02/17/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Communications, on December 14, 2022.  Our records show that CBE reported the debt to the three major credit bureaus (Equifax, Experian, TransUnion) on or around January 28, 2023. On February 7, 2023, CBE received a balance update bringing the amount owed to $0.00 and we submitted a request to the credit bureaus to update our tradeline to Paid in Full. Based on your verbal dispute on February 9, 2023, CBE subsequently submitted a request for deletion or removal of our tradeline from the credit bureaus.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $528.71 for End Auction-style listings early Fee on ************ Printer did not sell and is still in my possession. My account of 211 items was 100% successful till then.Ebay states "Because we understand that sometimes it may be necessary to end a listing early, we don't charge a fee for the *************-style listing you end early (where a fee applies) per calendar year (January 1 to December 31)."

  Business Response

  Date: 02/16/2023

  *********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on February 15, 2023. CBE is not a data furnisher for our client and the debt was not reported to any credit bureau by our organization. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE Group calls daily even after I have asked them not to call me and told them I do not owe anyone. My house was broken into 3 years ago and all my personal information was taken. I have all time credit monitoring since the event. I have worked hard to have and maintain a good credit score and this needs to be erased from my credit report. The CBE Group is harrowing me for a total of ****** from 5/24/22 claiming I owe ***** I'm not willing to wreck my credit over 100 bucks. If **** had ever sent a bill I would have called and handled it before it could have effected my name and my credit. Please fix this

  Business Response

  Date: 02/14/2023

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********** for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on February 13, 2023. Our records do not show that CBE had made any call attempts to reach you on this account and we do not show any call attempts made to the phone number **************. CBE is not a data furnisher for ********* and this account was not reported to any credit bureau by our organization. Based on your complaint, we have ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE GROUP placed a fraudulent collection on my credit. I checked my Credit Karma account and it showed a new collections from CBE Group with whom I've never been in contact with, have never received any letters from or have ever heard. The collection states the original creditor was ******* Communications in the amount of $56 which, after doing some research is Spectrum Cable. I closed my account successfully with Spectrum after I moved out of my old apartment, returned their equipment and have paid them in full every month (my account was on autopay tied to my credit card which I still have today) and the customer service rep said I had nothing else to do on my end and that "she appreciated me being a customer." I am extremely unhappy with Spectrum and CBE since if I had know (both companies have never attempted to contact me) that I had anything outstanding, I would have paid right away. Fast forward to today, CBE put a fraudulent collections on my credit hurting my near perfect credit over $56. They need to delete this fraudulent collection from the three major credit reporting bureaus, as soon as possible. As required by law, CBE has never sent me any debt collection letters or any debt validation letter or has tried to contact me.

  Business Response

  Date: 02/14/2023

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your complaint to our client, ******* Communications, for review and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on February 8, 2023,at the address provided in the complaint. Our records show that CBE mailed you an initial notice letter on September 3, 2022, and a subsequent notice letter on October 7, 2022. Both letters were sent to you at an address provided by our client, *****************************************************************. CBE did not receive any notice of undeliverability for either letter and the account was reported to the three major credit repositories (Experian,Equifax, TransUnion) on or around October 17, 2022. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit repositories.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting harassing calls from CBE groups on a daily basis. I have no unpaid debt that I am aware of. No messages are ever left and I have never gotten anything in the mail which is required by law. Its a different phone number every single time.

  Business Response

  Date: 02/09/2023

  *********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a debt collection agency that doesnt notify you they have your debt. When you call them they dont know what you owe and cant process a payment in a timely manner. They also dont notify the original debt holder the amount has been take care of.

  Business Response

  Date: 02/09/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection by our client, ******************************************, on May 31, 2022.An initial notice letter was mailed to you on June 2, 2022, at the address provided in your complaint. Due to interest accrual, our client requires that we reach out to them for a pay-off balance, however a technical system error prevented CBE from processing the payments properly. Our records show that the final payment was approved and posted to your account on January 30, 2023,bringing the balance owed to $0.00. Based on our conversation with you on February 2, 2023, CBE contacted our client to notify them that your balance had been paid in full. We apologize to you for any inconvenience.
  Sincerely,
  *************************
  CBE Compliance  

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving harassing robocalls from CBE Group morning, noon, and nigh on behalf of Charter Communication. The Telephone Consumer Protection Act prohibits debt collector calls to cell phones. I block many calls and I receive many calls from different numbers which I have kept for my records. If the CBE Group continue with the "HARASSMENT". I am going to hire a lawyer and *** them for every call I have received since filing this complaint. They also need to submit a request for deletion of their tradeline from the three major credit reporting bureaus (Equifax, Experian, Transunion).

  Business Response

  Date: 02/07/2023

  ***********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection on December 24, 2022, by our client, ******* Communications. Our records show that CBE began making phone call attempts to reach you at ************** on January 16, 2023.  A total of 15 calls were placed through February 1, 2023, when your complaint was received, and collection activity was terminated. We do not show that at any point, CBE made more that 7 call attempts in a 7-day period. Based on your complaint, CBE has taken measures to prevent any future phone call attempts to ************** and we did not report this account to any credit reporting bureau.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to receive calls from CBE Group *** ************** on 01/24/2023. I have never heard of this company before, nor do I answer any unsolicited calls. They have called me a total of 6 times since that date, each time without leaving any messages. I have since researched the company and have learned that they are a debt collections agency. I do not have any outstanding debts that I am aware of, nor have I been notified via mail/email of any outstanding debts from any company I have done business with. I would like for this company to cease contacting me.

  Business Response

  Date: 02/07/2023

  *******************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On January 25, 2023, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance