Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know how this company has my information or why but they are reporting on my credit report saying I owe $332 to ******* Communications, there's a few things wrong with this. One, I currently have an account with Spectrum IN GOOD STANDING and it has been that way for since I started using them in 2017. Two, the account number that they are listing on my credit reports ends in ****. This is not the last 4 of my account number. Three, the account says it has been delinquent since April 21, 2021, Again I have had a good standing account with spectrum since I joined their service in 2017 and I have receipts to prove this. I absolutely hate how easy it is for inaccurate things to make its way on innocent individual's credit report. Its utterly ridiculous. This account needs to be removed from my credit report immediately. Also, according to two service reps and a manager at Spectrum, you will not be able to have an active account with them if you have had a delinquent account that was sent to collections. That account would have to be paid. This account is not and can not be mine. Remove it!

  Business Response

  Date: 03/20/2023

  ***********************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection by our client, ******* Communications, on December 13, 2022. We submitted your dispute to our client for review and requested that provide us with debt validation. The validation was received and forwarded to you by mail on March 16, 2023. Based on your complaint CBE has ceased collection activity on the account and we have submitted a request for withdrawal of our tradeline from the three major credit repositories (Equifax, Experian, &TransUnion). If you would like to have this matter investigated further, please visit the following website provided by our client:***********************************************************************************;
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19602157
  
  I am rejecting this response because: The only solution to this issue is for them to remove this account from my credit report immediately. They said they have requested for it to be removed but it hasn't yet so this issue is not solved. The debt is not mine and I refuse to have my credit suffer for someone else's debt because YOUR COMPANY got it WRONG! Until I see the account removed, we don't have a solution. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 03/23/2023

  ***********************************,
  Thank you for your response. CBE has submitted a request for deletion of our tradeline from the credit bureaus, but we do not know or control when the request will be processed. Please contact the three major credit bureaus (Equifax, Experian, TransUnion) for further questions regarding your credit report.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the fair credit reporting act. CBE group account # ********** has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ******* U.S.C **** Section 602 A. States I have the right to privacy 15 U.S.C **** Section 604 A section 2. It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C ****c. (A)(5) Section states: No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information other than records of conviction of crimes which in antedates the report by more than 7 years. 15 U.S.C ****s2 (A)(5) Apersonshall not furnish any information relating to aconsumerto anyconsumer reporting agencyif thepersonknows or hasreasonable cause to believe that the information is inaccurate.As you can see by law they have violated multiple rights.

  Business Response

  Date: 03/18/2023

  *****************************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection by our client, ****************** on January 27, 2023. We have submitted your dispute to our client for review and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. CBE was not able to substantiate any violation of the laws or statutes mentioned in your complaint. However, in accordance with your desired result, CBE submitted a request for removal of our tradeline from the three major credit repositories (Experian, Equifax, & Transunion). Based on your complaint, we have ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling at all hours saying I have an unpaid debt. I have no such things and my credit is excellent.

  Business Response

  Date: 03/18/2023

  ***************************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE)has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. We do not show that any call attempts were placed to you prior to 8:00am Eastern Standard Time or after 9:00pm Eastern Standard Time. On February 26, 2023, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, we have taken measures to prevent any future calls to the phone number you have provided.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau:I am writing to file a formal complaint against The CBE Group, **** regarding a disputed debt charge of $517.75 and I've made several attempts to contact this agency regarding this matter. Therefore, I am requesting your much-needed assistance in resolving this matter. ******* Communications filed a debt charge in my name regarding $517.75 of unreturned cable equipment. I currently live in another state and do not have any knowledge of the unreturned cable equipment. I did not authorize any charge on my personal banking account or email account (that was not in my name as well) for the transaction. Despite informing ******* Communications and The CBE Group, **** of not personally granting any type of transaction during this time, even without providing sufficient evidence that I used my personal banking and email account, they continue to pursue me for payment. I respectfully request that your organization investigate this matter and take appropriate action to ensure that the debt collection agency ceases all collection activity against me for this disputed charge. I have provided the account number and other pertinent information regarding this complaint. Thank you for your time and consideration regarding this disputed debt matter.*******,*********************** Creditor: ******* Communications Account number: **************** CS Number: ********

  Business Response

  Date: 03/17/2023

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection by our client, ******* Communications, on February 9, 2023. Our records show that CBE received a dispute submitted through our web portal on February 18, 2023. Based on your dispute, we requested that our client provide us with debt validation. The validation was received and forwarded to you by mail on March 3, ******************************* the complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications and do not have a contract with The CBE GROUP *** FORMER. They did not provide me with the original application like I asked.

  Business Response

  Date: 03/17/2023

  ************************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on March 15, 2023. Based on your complaint, CBE ceased collection activity on the account,and we have submitted a request for deletion of our tradeline from the three major credit repositories (Experian, Equifax, & TransUnion). Our records do not show that CBE had received any request for validation prior to receipt of this complaint. If you would like to have this matter investigated further,please visit the following website provided by our client: ******************************************************************    
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had CBE continuously call me during work hours and have sometimes received a call before 8am, no messages have ever been left nor have i received anything through emails or physical mail. I've never been informed of why they are calling me.

  Business Response

  Date: 03/14/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On December 3, 2022, CBE mailed a notice regarding this matter to the address provided in your complaint. Our records do not reflect that any call attempts were made to you prior to 8:00 am Mountain Standard Time. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a letter about a debt from this company. It said I had until March 5, 2023 to dispute this debt. I did that. The letter was received by the office on March 2, 2023 at 1:10 pm. Imagine my surprise when I get a notification that this debt (that I am disputing within the legal timeframe) has hit my credit report today, March 3, 2023. When I called this office, I was informed that my debt had been transferred to another company, I called that company and they said they received it on March 2, 2023.I am within my legal timeframe to dispute this debt. You have received my letter before the date you gave me. And yet you sold it off to another company while I was still within my legal right to dispute this debt with you. This is in violation of a number of policies and laws put into place to protect the consumer.

  Business Response

  Date: 03/13/2023

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for collection by our client, ******* Wireless, on January 4, 2023. Our records show that the account was closed and recalled from our office on February 24, 2023, and CBE is no longer handling the matter. CBE is not a data furnisher for our client and this account was not reported to any credit bureau by our organization. Please contact ******* Wireless directly for any further information regarding this account.
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19536352
  
  I am rejecting this response because:

  The information is not accurate. I spoke with two people from CBE Group that told me they received my letter of denial and inquiry, and THAT day the account was moved from their office. March 2, 2023 was the day my letter was received, and March 2, 2023 the account was marked "contested" and moved to a different debt collection company.

  As you can see from the attached letter sent from CBE Group to me, they said if I contested these matters, to write to them--which I did--before March 5, 2023--which I also did. The assertion that the matter was recalled from their office on 2/24/23 is false. If that was truly the case, then the CBE Group would be in violation of the Fair Debt Collect Practices Act--false or misleading representation is one such violation. In the letter attached, you can see that CBE Group identifies itself as a debt collector with their address at the top, as well as instructions telling the consumer (me) that if I disputed the debt, I needed to contact them by 3-5-2023 and they must stop all collection efforts. Since they represented ******* Wireless in this matter when they contacted me, they should have let their client know that pulling the account before 3-5-23 was unethical and not in keeping with proper debt collection protocol.

  The account was absolutely not pulled on ****. I called CBE Group on 3-3-23 at 5:15 pm CST and request they pull those phone records to hear what their rep read to me off the screen. I also called before that at 4:05 and 4:11 that same day, and was read this same information by a different representative at ******** call. Furthermore, when my call was transferred to the new debt collection office--*******--that new office informed me they received the debt information on 3-2-23.

  I don't take violations of the Fair Debt Collection Practices Act lightly, and neither should the BBB nor the CBE Group.

   

   

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/14/2023

  *************************,
  Thank you for your response. We understand your frustration,however CBE does not control if or when our client recalls an account from our office.According to your complaint, ********** confirmed that they had received your account on March 2, 2023. You contacted our office by phone on March 3, 2023, after the account had been recalled from our office. Please contact ******* Wireless or ******* for further information regarding this account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CHARTER COMMUNICATIONS and I do not have a contract with CBE GROUP plus they did not provide me with the original application like I asked.account number: ********** amount disputed: $917.00

  Business Response

  Date: 03/08/2023

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on March 3,2023. In response to a dispute received through Equifax, CBE submitted a request for deletion of our tradeline from the three major credit repositories (Equifax, Experian, TransUnion) on or around December 27, 2022. Based on your complaint, CBE ceased collection activity on the account. If you believe that you are the victim of Identity Theft of Fraud, please visit the following website provided by our client: ******************************************************************
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm the recent victim of Spectrums send everyone to collections for "non-returned" equipment, of which I did and even called them verifying every piece that they expected returned and not "mine," contractually. I used the *** Store in my town and everything went smoothly (and ofc I had paid the last of my bill per the lease all of which should be via phone call (cxl) and about return equ. I recieved no letters, mail communications or anything until CBE began calling me everyday AND now Spectrum everyday but only to tell me about offers I've said prior that I do not have interest in and I would initiate contact if I changed my mind. This was almost 2 years ago in May and just now getting the calls within a months time. After such a lengthy amount of time and yet my number remaining the same, I would question just how accurately Spectrum handles returns as I see I am but one of many, this money-hungry, non-contacting and yet collection-happy-come-offer-*********** Has attempted to ding through credit scores and money not owed.

  Business Response

  Date: 03/08/2023

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on March 7,2023. CBE did not report this account to any credit repository and based on your complaint, we have ceased collection activity on the account.    
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/13/2023

  ************,

  
  

  I appreciate your having sent me an email regarding the *** collections against me.

  
  

  I do understand they are going to be "ceasing" collection activities. That said, my issue, (aside from the having even been sent to collections to begin with despite no such calls, emails, conversations or other), is dual fold with Charter/Spectrum, regarding this matter of "un-returned equipment" (of which I had mailed everything as instructed and should be in their archive of recorded phone calls as their disclaimer always announces prior to conversations). 

  
  

  This seems to be the most culprit of the lack-of-business ethic or even law-abiding business platforms, to send someone immediately to collections without looking or even reaching out to the customer..? Am I to contact Spectrum then? It's so grey an area of whodunnit that I'm sure many pay them presuming it is legit, however, I was careful to contact Charter/Spectrum and DOUBLE check what all needed returned at the end of my lease at my prior inhabitance; unless there is proof on my end, nearly two years later and also having paid the final bill and sent back any equipment as I'm sure the *** store camera's would also verify, they could still simply  say "no we don't have it, pay up" and I'm back at square one? I'm certain the likelihood of my keeping a receipt from 2 years ago on a "done" deal, (lest it was of absolute significance or important matters), I am human and have metaphorically 'bigger fish to fry' than to keep every one of the thousands of pieces of paper Charter still sends me of which ZERO of them indicate or suggest anything about non-returned equipment and are spam.

  
  

   So, they do have my current address and no, they have never reached out to me nor by phone or other. This is my side and I do not have time to sift through whatever paperwork one collects over 2 years time when they have already written it off as completed as instructed. Please advise and if I should mark the resolve of *** as accepted as  the complications here.

   

  Thank you ****, and I appreciate your time in this matter,

  
  

  Please send the next email or CC it to ****************** as hotmail doesn't ever notify me of new mail.

  
  

  ****************

  Business Response

  Date: 03/14/2023

  ***********************,
  Thank you for your response. Our records and response from our client reflect that the original balance was $138.99 ($59.00 for equipment and $79.99 for services). They show that the equipment was returned on August 16, 2021, bringing the balance owed to $79.99. As a third-party agency, CBE is not able to address any portion of your complaint directed towards Charter/Spectrum.CBE can be reached at ************** if you would like to discuss this matter further.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never had any sort of account with them. They are violating my rights by informing to the credit bureau incorrectly. Please remove this account from my credit report.

  Business Response

  Date: 03/06/2023

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on February 28, 2023.Based on your complaint, CBE ceased collection activity on the account, and we submitted a request for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion). If you believe that this debt is the result of either Fraud of Identity Theft, please visit the following website provided by our client: ******************************************************************    
  Sincerely,
  *************************
  CBE Compliance