Business Profile
Collections Agencies
The C B E Group IncHeadquarters
Complaints
This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 280 total complaints in the last 3 years.
- 49 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing this complaint today based on a communication from CBE Group *** in ***********, **.I received a notice of Debt Collection in the amount of $2958.96 for charges from a *************** Account which I have never had. Charges show dating back to 3/16/2020. I have been with ************** for the last 10 years. I have never had any mobile account with Spectrum. I have only had Spectrum Internet with an account in excellent standing. I have no idea where this charge is coming from or why I am getting a Collection notice 3 years later. I dispute this and need this collection to be ceased and any poor notification to my credit report removed immediately.Business Response
Date: 04/17/2023
***********************,
We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** for review and requested that they provide us with debt validation.The account was subsequently closed and returned to our client on April 17,2023 and collection activity as been terminated.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:04/10/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBE Group sent me a letter requesting I pay $1248.24 for a debt I supposededly owe to charter communications. I have Never in my life had an account with ******* Communications.Business Response
Date: 04/17/2023
*****************************,
We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on April 12, 2023. Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 04/25/2023
I filed another complaint against said company a few weeks ago and they have ceased collection on an account that was not mine. However, the policies of this company destroyed my excellent credit history and lowered it by **************************************************** for a debt that isn't mine.Business Response
Date: 04/27/2023
*****************************,
The CBE Group did not report this debt to any credit bureau.Please contact the credit bureaus with any further concerns regarding your report.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:04/04/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I have never received my original contract with my wet signature and I never signed a contract with CBE Group and they have failed to validate the debt. You have violated and compromised my private information according to the ********************************** Act. Please send me copies of the original contract with my signature. If you cannot find any of the info above immediately remove this account from my credit report. I have attached 2 forms of ID for proof of my identity.Business Response
Date: 04/10/2023
*********************,
We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review. Our records show that debt validation was forwarded to you by mail on March 30,2023, in response to a separate complaint received through the ************************************ (****) on the same day. Our records do not show that CBE had received any dispute or request for debt validation prior to receipt of the **** complaint. Based on your complaints, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:04/03/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting calls from CBE Group Phone numbers looking for a *********************** regarding a debt. That is not my name this is my cell phone number they keep calling and it has never been associated with that person and i would like to stop receiving calls.Business Response
Date: 04/10/2023
*****************************,
We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************,in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent any future phone calls to the phone number *************. We apologize to you for the inconvenience.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:04/03/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* Communications, owner of Spectrum *********** Communications, the cable company that I used for cable TV service at my former residence, *************************************************************************, keeps harassing, threatening and finally sending me into collections through three different collection agencies (Sunrise, IC System and now CBE Group) and ruining my credit (at all three credit bureaus: Equifax, TransUnion and Experian) over an erroneous and fraudulent bill of $356.77 that ******* alleges was owed by me two years ago. This is not my bill. I terminated my cable service with ******* on October 8, 2020, paid my bill in its entirety and turned in my cable boxes and equipment. When I was contacted by Sunrise Collections, I immediately contacted ******* to contest the erroneous $356.77 bill stating that I had paid my final cable bill in full and returned my equipment on time, my allegations were confirmed by ******* and Sunrise discontinued efforts to collect this fraudulent bill. One year later, I was contacted by IC System, which filed a collection notice with the three credit bureaus. Again, I disputed this fraudulent bill and the credit bureaus were notified that ******* was unable to verify that I owed the fraudulent amount of $356.77 in past-due charges. Immediately, the collection status was removed from my credit at all three credit bureaus and the 30-point drop in my credit scores was reversed and my credit scores were returned to a near-perfect credit score at the three credit bureaus. Now, another year has gone by and out-of-the-blue (with no contact by U.S. Mail or telephone), another collection agency seeking the same fraudulent amount of $356.77 has not even given me a chance to dispute this fraud but, instead, has reported to all three credit bureaus that my former ******* Communications account is in "collections," lowering my credit scores another *********************************************************** CBE Group refuses to reverse the collection.Business Response
Date: 04/10/2023
*****************,
We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,for review and requested that they provide us with debt validation. The account was subsequently closed and recalled from our office on April 6, 2023. Based on your complaint, CBE ceased collection activity on the account and we submitted a request for removal of our tradeline from the three major credit repositories (Equifax, Experian, & TransUnion).
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:03/31/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A collection company name CBE is harrassing me about a debt that I do not oweBusiness Response
Date: 04/05/2023
*********************************,
We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, *********** and Electric (PG&E), and requested that they provided us with debt validation. Once the validation is received it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:03/27/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting calls from this number, asking ME to identify myself, but REFUSES to tell me what they are calling about beforehand. They call me several times a day and adds to the 100's of other spam calls I receive daily. When asking about their company, I am greeted with the same question asking me to identify myself. At this point, I believe I am being scammed, and do not want my voice or information recorded for future scams.Very, very shady...Business Response
Date: 04/04/2023
*************************,
We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE)requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on your complaint,CBE has taken measures to prevent any future calls to the phone number *************.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:03/20/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The CBE group is constantly contacting me about an amount I am not responsible for. It is an old account with Spectrum, and they are already aware of the error. You need to contact my ex husband who is responsible for the account and the amount owed, NOT ME.Business Response
Date: 03/23/2023
**********************,
We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on March 21, 2023.Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceInitial Complaint
Date:03/20/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear *** or Madam,I am reaching out for assistance in resolving an ongoing issue with The CBE Group, **** On February 24, 2023, I received a letter from The CBE Group attempting to collect a debt. The letter makes an accusation, alleging that I owe $340.86 to **** (Exhibit A). Immediately upon receiving the letter, I contacted The CBE Group. I spoke with a representative, on a recorded line, and insisted that the matter referenced in their letter has been resolved. I informed the representative about an email that I received from **** concluding the matter (Exhibit B). The email from **** states You can now consider this matter resolved and you dont need to do anything else from here. In conclusion, You can now consider this matter with **** as resolved. The representative from The CBE Group informed me that she would mark the case as disputed. Then, she asked me if The CBE Group could continue contacting me regarding this issue. I clearly stated No! Since then, The CBE Group continues to reach out to me daily (Exhibit C). Please, assist me in resolving this issue. The ongoing contact attempts are a nuisance, and I just want to put this behind me, since it has been going on for over a year. It may be beneficial to request the recorded conversation between myself and The CBE Group that took place on February 24, 2023 (Reference Number ***********). Any assistance would be greatly appreciated. Thank you,**************************************Business Response
Date: 03/23/2023
***********************************,
We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ********** for review and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account and we have taken measures to prevent any future phone call or text message attempts to the phone number **************.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 03/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:03/16/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no idea why this is dragging my credit score down.Business Response
Date: 03/20/2023
***********************,
We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on March 16, 2023. Based on your complaint, CBE has ceased collection activity on the account.
Sincerely,
*************************
CBE ComplianceCustomer Answer
Date: 03/20/2023
Complaint: 19602766
I am rejecting this response because: I do accept your agreement to stop collection however ,
I want my credit repaired at the expense of the parties involved I will also be seeking legal action towards the collecting corporation for the mis-use of my funds and the damage to my credit score as well as my word as an individual. And am requesting confirmation of the acknowledgment of this letter..
Sincerely,
***********************Business Response
Date: 03/23/2023
***********************,
Thank you for your response. According to our internal policies and procedures that are in compliance with Fair Credit Reporting Act standards, we have updated the three major credit bureaus (Equifax, Experian, Transunion) with the disputed status of this account. With specific questions regarding credit reporting,please contact one of the three major credit bureaus.
Sincerely,
*************************
CBE Compliance
The C B E Group Inc is BBB Accredited.
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