Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from this number, asking ME to identify myself, but REFUSES to tell me what they are calling about beforehand. They call me several times a day and adds to the 100's of other spam calls I receive daily. When asking about their company, I am greeted with the same question asking me to identify myself. At this point, I believe I am being scammed, and do not want my voice or information recorded for future scams.Very, very shady...

  Business Response

  Date: 04/04/2023

  *************************,
  We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE)requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming or providing the requested information, we are unable to disclose the personal business purpose for which we are calling. Based on your complaint,CBE has taken measures to prevent any future calls to the phone number *************.
  
  Sincerely,
  
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The CBE group is constantly contacting me about an amount I am not responsible for. It is an old account with Spectrum, and they are already aware of the error. You need to contact my ex husband who is responsible for the account and the amount owed, NOT ME.

  Business Response

  Date: 03/23/2023

  **********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ******* Communications, for review and requested that they provide us with debt validation.The validation was received and forwarded to you by mail on March 21, 2023.Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** or Madam,I am reaching out for assistance in resolving an ongoing issue with The CBE Group, **** On February 24, 2023, I received a letter from The CBE Group attempting to collect a debt. The letter makes an accusation, alleging that I owe $340.86 to **** (Exhibit A). Immediately upon receiving the letter, I contacted The CBE Group. I spoke with a representative, on a recorded line, and insisted that the matter referenced in their letter has been resolved. I informed the representative about an email that I received from **** concluding the matter (Exhibit B). The email from **** states You can now consider this matter resolved and you dont need to do anything else from here. In conclusion, You can now consider this matter with **** as resolved. The representative from The CBE Group informed me that she would mark the case as disputed. Then, she asked me if The CBE Group could continue contacting me regarding this issue. I clearly stated No! Since then, The CBE Group continues to reach out to me daily (Exhibit C). Please, assist me in resolving this issue. The ongoing contact attempts are a nuisance, and I just want to put this behind me, since it has been going on for over a year. It may be beneficial to request the recorded conversation between myself and The CBE Group that took place on February 24, 2023 (Reference Number ***********). Any assistance would be greatly appreciated. Thank you,**************************************

  Business Response

  Date: 03/23/2023

  ***********************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ********** for review and requested that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account and we have taken measures to prevent any future phone call or text message attempts to the phone number **************.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea why this is dragging my credit score down.

  Business Response

  Date: 03/20/2023

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, Charter Communications,and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on March 16, 2023. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19602766
  
  I am rejecting this response because: I do accept your agreement to stop collection however ,

  
  I want my credit repaired at the expense of the parties involved I will also be seeking legal action towards the collecting corporation for the mis-use of my funds and the damage to my credit score as well as my word as an individual. And am requesting confirmation of the acknowledgment of this letter..
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/23/2023

  ***********************,
  Thank you for your response. According to our internal policies and procedures that are in compliance with Fair Credit Reporting Act standards, we have updated the three major credit bureaus (Equifax, Experian, Transunion) with the disputed status of this account. With specific questions regarding credit reporting,please contact one of the three major credit bureaus.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know how this company has my information or why but they are reporting on my credit report saying I owe $332 to ******* Communications, there's a few things wrong with this. One, I currently have an account with Spectrum IN GOOD STANDING and it has been that way for since I started using them in 2017. Two, the account number that they are listing on my credit reports ends in ****. This is not the last 4 of my account number. Three, the account says it has been delinquent since April 21, 2021, Again I have had a good standing account with spectrum since I joined their service in 2017 and I have receipts to prove this. I absolutely hate how easy it is for inaccurate things to make its way on innocent individual's credit report. Its utterly ridiculous. This account needs to be removed from my credit report immediately. Also, according to two service reps and a manager at Spectrum, you will not be able to have an active account with them if you have had a delinquent account that was sent to collections. That account would have to be paid. This account is not and can not be mine. Remove it!

  Business Response

  Date: 03/20/2023

  ***********************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection by our client, ******* Communications, on December 13, 2022. We submitted your dispute to our client for review and requested that provide us with debt validation. The validation was received and forwarded to you by mail on March 16, 2023. Based on your complaint CBE has ceased collection activity on the account and we have submitted a request for withdrawal of our tradeline from the three major credit repositories (Equifax, Experian, &TransUnion). If you would like to have this matter investigated further, please visit the following website provided by our client:***********************************************************************************;
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19602157
  
  I am rejecting this response because: The only solution to this issue is for them to remove this account from my credit report immediately. They said they have requested for it to be removed but it hasn't yet so this issue is not solved. The debt is not mine and I refuse to have my credit suffer for someone else's debt because YOUR COMPANY got it WRONG! Until I see the account removed, we don't have a solution. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 03/23/2023

  ***********************************,
  Thank you for your response. CBE has submitted a request for deletion of our tradeline from the credit bureaus, but we do not know or control when the request will be processed. Please contact the three major credit bureaus (Equifax, Experian, TransUnion) for further questions regarding your credit report.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the fair credit reporting act. CBE group account # ********** has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ******* U.S.C **** Section 602 A. States I have the right to privacy 15 U.S.C **** Section 604 A section 2. It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C ****c. (A)(5) Section states: No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information other than records of conviction of crimes which in antedates the report by more than 7 years. 15 U.S.C ****s2 (A)(5) Apersonshall not furnish any information relating to aconsumerto anyconsumer reporting agencyif thepersonknows or hasreasonable cause to believe that the information is inaccurate.As you can see by law they have violated multiple rights.

  Business Response

  Date: 03/18/2023

  *****************************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint and the account placed in our office for collection by our client, ****************** on January 27, 2023. We have submitted your dispute to our client for review and requested that they provide us with debt validation. Once the validation is received it will be forwarded to you by mail. CBE was not able to substantiate any violation of the laws or statutes mentioned in your complaint. However, in accordance with your desired result, CBE submitted a request for removal of our tradeline from the three major credit repositories (Experian, Equifax, & Transunion). Based on your complaint, we have ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling at all hours saying I have an unpaid debt. I have no such things and my credit is excellent.

  Business Response

  Date: 03/18/2023

  ***************************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE)has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. We do not show that any call attempts were placed to you prior to 8:00am Eastern Standard Time or after 9:00pm Eastern Standard Time. On February 26, 2023, CBE mailed a notice regarding this matter to the address provided in your complaint. Based on your complaint, we have taken measures to prevent any future calls to the phone number you have provided.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau:I am writing to file a formal complaint against The CBE Group, **** regarding a disputed debt charge of $517.75 and I've made several attempts to contact this agency regarding this matter. Therefore, I am requesting your much-needed assistance in resolving this matter. ******* Communications filed a debt charge in my name regarding $517.75 of unreturned cable equipment. I currently live in another state and do not have any knowledge of the unreturned cable equipment. I did not authorize any charge on my personal banking account or email account (that was not in my name as well) for the transaction. Despite informing ******* Communications and The CBE Group, **** of not personally granting any type of transaction during this time, even without providing sufficient evidence that I used my personal banking and email account, they continue to pursue me for payment. I respectfully request that your organization investigate this matter and take appropriate action to ensure that the debt collection agency ceases all collection activity against me for this disputed charge. I have provided the account number and other pertinent information regarding this complaint. Thank you for your time and consideration regarding this disputed debt matter.*******,*********************** Creditor: ******* Communications Account number: **************** CS Number: ********

  Business Response

  Date: 03/17/2023

  ***********************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the account placed in our office for third-party collection by our client, ******* Communications, on February 9, 2023. Our records show that CBE received a dispute submitted through our web portal on February 18, 2023. Based on your dispute, we requested that our client provide us with debt validation. The validation was received and forwarded to you by mail on March 3, ******************************* the complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 03/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications and do not have a contract with The CBE GROUP *** FORMER. They did not provide me with the original application like I asked.

  Business Response

  Date: 03/17/2023

  ************************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** ****************** for review and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on March 15, 2023. Based on your complaint, CBE ceased collection activity on the account,and we have submitted a request for deletion of our tradeline from the three major credit repositories (Experian, Equifax, & TransUnion). Our records do not show that CBE had received any request for validation prior to receipt of this complaint. If you would like to have this matter investigated further,please visit the following website provided by our client: ******************************************************************    
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:03/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had CBE continuously call me during work hours and have sometimes received a call before 8am, no messages have ever been left nor have i received anything through emails or physical mail. I've never been informed of why they are calling me.

  Business Response

  Date: 03/14/2023

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed our records, and our records indicate that we were attempting to reach you regarding a personal business matter being handled in our office. On December 3, 2022, CBE mailed a notice regarding this matter to the address provided in your complaint. Our records do not reflect that any call attempts were made to you prior to 8:00 am Mountain Standard Time. Based on your complaint, CBE has taken measures to prevent any future calls to the phone number you have provided. If you would like to contact us regarding this matter, CBE can be reached at **************. 
  Sincerely,
  *************************
  CBE Compliance